OPEXEngine

NOVEMBER 22, 2022

“Industry-Centric” SaaS business models offer an alternative SaaS company categorization to the “Customer-Centric” SaaS model, which is defined based on the “go-to-market” strategy used by a management team. When SaaS business models originated, the most successful venture-backed startups used a horizontal model.

Business Model 52

Business Model Business SaaS Scale 52

CustomerSuccessBox

NOVEMBER 9, 2021

The SaaS Business Model. Here are 7 customer success metrics to record if you are a SaaS business. Why SaaS Business Model works? This can represent a very substantial economy of scale and further improve the long-term profitability of the SaaS vendor. Churn Rate Plays a key role. SaaS is magic!

Business Model 52

Business Model SaaS Business Software Review 52

SaaStr

APRIL 30, 2024

Ways to scale that don’t include rampant inefficiency and burn. Early churn was a massive drag on efficiency. They needed to get their hands on early churn. This led to fairly unsustainable levels of churn of early churn. On the chart, you’ll see when the volume is higher, the churn is green.

Scale 240

Scale SMB Sales Hiring Sales 240

ProfitWell

DECEMBER 4, 2019

The SaaS business model powering all of this activity is startlingly unique, still young, and inextricably tied to the power of cloud computing. What is the SaaS business model. As a result, revenue recognition is a fundamental part of the SaaS business model. Recurring payments. Early stage.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

SaaStr

MAY 26, 2021

When dealing with this type of volume – both customers and data signals – scaling is critical. However, without the proper data, processes, and automation systems in place, it is extremely challenging to scale successfully. Below are three lessons we learned and our tips for breaking down dams and effectively scaling your business. .

Scaling 148

Scaling Business Engagement Innovation 148

Subscription Flow

DECEMBER 11, 2023

Accepting this fact, many businesses shifted to this business model and multiplied their revenue within a short period of time. Next, these subscription businesses need to plan and go for scaling subscriptions. As a subscription retailer, you need to scale subscriptions and grow your business with time.

Scale 52

Scale Payment Features SaaS Payments Payment Services 52

SaaStr

JULY 29, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about how to scale faster. And I’ve watched them fairly quickly scale, to soon they’ll be at 10 million in revenue. As they scaled, they radically changed how they did sales. Jason Lemkin: Okay. Let’s get it going. Times are good.

Scale 203

Scale Scaling Sales Hiring Enterprise 203

Totango

JANUARY 23, 2020

You are not powerless in the face of churn. There are almost always indicators that a customer is going to churn, which means that if identified early, a good Customer Success team can mitigate the risk and execute a successful recovery plan. Think of churn like a risk that can be negotiated like any other. . Why Churn Matters.

Churn 106

Churn Enterprise Strategy Management 106

SaaStr

JULY 5, 2023

I like this chart a lot showing both the awesome power of high NRR, and also how you have to invest in customers that scale with you over time. But those accounts grow dramatically over time, and don’t really churn. And here you can see the magic in Mongo’s business model. New Customer Count Up 24%.

Scale 173

Scale cloud efficiency Cloud Business Model 173

Clouded Judgement

MARCH 22, 2024

In it's truest form, ARR is used by pure SaaS business models to describe the aggregate annual value of the entire customer set. Many laude the SaaS business model because ARR is inherently predictable - you know what you’re revenue will be over the coming 12 months, and sometimes even further out than that.

AI 183

AI Revenue Cloud Technical Advisors 183

Payrix

MAY 14, 2024

During his tenure, Chargebee experienced high growth, scaling from processing about $3 billion in revenue to $13-14 billion. They’re moving to a subscription-based model. Software companies over the last couple of years and still today are facing a slowdown in new business growth. So pretty significant scale.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

SaaStr

OCTOBER 31, 2023

With nine figures in revenue, Ariel and SaaStr founder and CEO Jason Lemkin talk about all things Navan, rebranding when you have brand equity, building B2B software for people, pricing and business models, and much more. Pushing Hard for CAC When Churn is Low During COVID, Navan lost $100M in revenue overnight.

Payment Solutions 205

Payment Solutions Payments Travel Scale 205

SaaStr

JULY 16, 2019

Join Rene Yang Stewart, Co-Head and Principal, Vista Equity Partners, and Monica Enand, Founder and CEO, Zapproved, as they discuss growing a company from product market fit to scale. Hear perspectives from both the investor and founder as the company scaled. It’s hard business. Want to see more content like this?

Scale 123

Scale Product Marketing Scaling Marketing 123

User Pilot

MARCH 6, 2023

It is often used by product-led businesses to drive scalable business growth. Product-Led Growth (PLG) is a business model in which the quality of the product drive growth, while product-led acquisition is a strategy that relies on product virality and network effects to expand market penetration.

Scale 81

Scale Acquisition Scaling Customer Lifetime Value 81

SaaStr

SEPTEMBER 9, 2022

Not a bad thing per se, but it also put a lot of pressure on business models. Sales reps in low NRR and high churn environments got paid almost the same as enterprise reps. And in the end, at least at scale, sales reps really can’t take home much more than 25% of the ACVs they close. This makes no sense.

Scale 298

Scale Venture Capital Sales Hiring Sales 298

Casey Accidental

JULY 17, 2023

I thought I would actually write down a lot of those thoughts and add some more depth for founders and employees working on these businesses. Don’t worry I got more marketplace content on the way as well Shortly after I got into tech, investors started to fall in love with subscription business models, mostly on the B2B side.

Payment Solutions 98

Payment Solutions Payments Subscription Payment Features 98

SaaStr

APRIL 30, 2022

Or maybe ARR, depending on your model. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. One is your churn. SaaS businesses have churn. Churn, think we’re all familiar with what churn is.

SaaS Payments 227

SaaS Payments Metrics Payment Methods Scale 227

Valuize Consulting

MAY 4, 2022

Rally Your Organization Around A Strong CS Scale Strategy. As revenue and customers grow, leaders quickly, and sometimes painfully, learn that they need to adopt a proactive approach to their customer engagement and lifecycle that enables their long tail customers through a powerful Scale strategy. Identify Your North Star Metric.

Scale 52

Scale Customer Success Scaling Strategy 52

SaaStr

JULY 24, 2023

Folks pulled usage down as much as they could to save money, although logo churn remained low. This chart shows the awesome power of high NRR and how you have to invest in customers that scale with you over time. #3 in ARR, but what a lot of people at scale have trouble with is getting new customers. But you know what isn’t?

Revenue 185

Revenue Scale Sales Hiring Cloud 185

Stax

JANUARY 28, 2024

Long before the digital age, newspaper and magazine companies have been using the subscription model to create and retain a consistent readership for their publications. This business model has now been adapted very well in the internet age, especially in the SaaS (Software-as-a-Service) and eCommerce industries.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

Valuize Consulting

NOVEMBER 25, 2021

Achieving Customer Success At Scale. As your customer base grows, the need to lead operations transformation, scale your CS team, manage intricate customer relationships and reach your customers across multiple touchpoints, is compounded. Q: What was your first job? How did you get started in Customer Success?

Scale 52

Scale Technical Review Technology Interviewing 52

SaaStr

MARCH 9, 2022

Pursue Diverse Revenue Models. Sometimes, it takes innovative thinking to pull more revenue out of a current customer base or business model. Along with a higher growth rate, leadership should also pause to review their retention and churn rates. You can use both organic and inorganic tactics to grow your business.

Revenue 233

Revenue Sales Hiring Leadership Scale 233

SaaStr

MARCH 27, 2019

Over Leyla’s incredible 11 year journey with Salesforce she has seen the team scale from 1,800 to over 40,000 and revenue scale from $500m to over $16Bn. What were Leyla’s biggest learnings on people and business model through seeing the first hand hyper-scaling of Salesforce from $500m to $16Bn?

Scale 127

Scale VP of Engineering Mobile Scaling 127

SaaStr

JUNE 5, 2020

I argue that standard saas metrics make it possible for founders to scale using debt capital (production capital thats cheaper) instead of solely relying on venture capital (financial capital thats more expensive). . Salesforce’s IPO is also seen as a test of a new business model that could shake up the software industry.

Venture Capital 212

Venture Capital Technical Review SaaS Scale 212

FastSpring

JANUARY 27, 2022

Each of the companies Jon worked with lowered churn by creating a better notification process, including a reminder about their renewal six weeks prior to the billing cycle. In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Small things matter,” Jon added.

Merchant Services 132

Merchant Services Payment Services SaaS Payments Payment Solutions 132

Blulogix

APRIL 12, 2024

Recurring & Usage Billing Embracing Complexity as a Competitive Edge The first step in capitalizing on subscription complexity is embracing it as an integral part of your business model. Complexity, after all, is indicative of a highly customizable and flexible service offering that caters to diverse customer needs.

Payment Features 77

Payment Features Subscription Payments B2B 77

Chargify

APRIL 23, 2019

According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” Understanding which stage your SaaS business is in can help determine the appropriate time to scale to the next phase—and do so successfully. Let’s get started. Pre-Startup.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

DECEMBER 13, 2021

The developers you engage with often become your first adopters, who then become product evangelists—and they’ll help you scale and solidify trust within enterprises, too. If you can figure out how to do it again and again, then you have something unique.”. Open Source is here to stay—and Open Source + SaaS is the future.

AI 230

AI Enterprise SaaS AWS 230

SaaStr

MAY 4, 2022

You can now outsource most of your business needs, from e-commerce (like Shopify) to website building (like Wix). Rise of subscription-based business models. And it turns out that a small tweak like that can do wonders for businesses and Stripe alike! Scale processes and distribution.

Payment Features 186

Payment Features Payment Services Payment Solutions Outsourcing Services 186

User Pilot

DECEMBER 3, 2021

Other metrics like LTV:CAC ratio, expansion MRR , and revenue churn can help fill in the blind spots that the magic number missed. Increasing the payback period by investing in customer success is often worth it since it reduces churn. These include the LTV:CAC ratio, churn, and gross margins. Revenue churn rate.

Metrics 89

Metrics SaaS Scale Churn 89

User Pilot

FEBRUARY 26, 2024

The score is derived by asking customers to rate their satisfaction on a scale. The scale often ranges from 1 (very dissatisfied) to 5 (very satisfied), but it can also be a simple thumbs-up/down. The first step to deriving the NPS is to ask users: “On a scale of 0-10, how likely are you to recommend our product/service?”

Metrics 80

Metrics Customer Lifetime Value Scale SaaS 80

Intercom, Inc.

MARCH 28, 2022

Customer experience – and by extension, customer engagement , which is the combined cumulative effect of the customer experiences you offer at every touchpoint – can be tricky to get right at scale, especially when you’re trying to provide a cohesive experience across multiple teams and channels.

Scale 228

Scale Engagement Technical Review Business 228

Blulogix

NOVEMBER 8, 2023

Accelerating Subscription Business Growth with Usage-Based Pricing By BluLogix Team The subscription business model has long been recognized as a steady path to recurring revenue and business growth. Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions.

Subscription 52

Subscription Payment Features Pricing Business 52

Stax

FEBRUARY 28, 2024

These are only a glimpse of what automated SaaS billing software brings to the table for a subscription-based business model. This convenience reduces the chances of churn and promotes long-term customer retention. Churn Rate. Meanwhile, a lower churn rate signifies better customer retention.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Totango

JULY 1, 2022

Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. First, we’ll discuss what customer loyalty is.

B2B 108

B2B B2C Underperforming Technical Team Business 108

FastSpring

SEPTEMBER 2, 2020

When you’re trying to decide how to scale your business and how to calculate profits, there are tons of metrics out there you can use. In fact, it’s easy for businesses to get overwhelmed by metrics and not know which ones to prioritize. Hubspot Focused On LTV to Scale Its SaaS Company.

Scale 144

Scale Payment Methods Payments SaaS Payments 144

Casey Accidental

OCTOBER 18, 2021

Scaling work: tuning the underlying technologies or process to help the product and team continue to be effective e.g. Uber rearchitecting its data pipelines. So I gathered as much information as I could about these different strategic initiatives, as well as digging into the core self-service business. Technical Scaling.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140