SaaStr

OCTOBER 30, 2021

Gorgias is the leading contact center for e-commerce and it’s been a fun one to track at SaaS, from 1,000 to 3,000 to now 7,000 customers. Their CEO will join us at SaaSr Scale 2021 on December 15 to talk about using data to get to 10,000 SMB customers! 7 Tips to get 7,000 Customers. Stay Laser-Focused.

Scale 269

Scale Sales Hiring Sales SMB 269

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. This leaves the sale of the business a lot more vulnerable to the market. Jump to highlights.

Software Review 146

Software Review Technical Review Development Team Review Branding 146

SaaStr

FEBRUARY 13, 2024

How do you build out a Sales Development (SDR) function at your SaaS company? Establishing a baseline for successfully doing outbound with the existing sales team you have is critical before investing in a dedicated SDR function. First, they had six AEs before they started hiring any SDRs.

Sales Hiring 165

Sales Hiring Scale Underperforming Technical Team Revenue 165

SaaStr

JANUARY 29, 2023

Sometimes it’s VP Sales (OK, often, this is the most common mishire — another post here on what a really great VPS can do for you, and how a poor one can wreck your company, coming). Often the Great Guy from Salesforce or Shopify or ServiceNow or LinkedIn or whatever other leading SaaS company. Only money.

Sales Hiring 313

Sales Hiring Scale Underperforming Technical Team Startup 313

SaaStr

DECEMBER 14, 2020

If you already have a few bigger deals under your belt, but most are smaller … a few higher-level suggestions: Hire a Very Good VP of Sales that has sold at your “high end” price point. More here: The 48 Types of VP Sales. The best way to make pos-initial sale land-and-expand happen organically is engaged, happy customers.

Scale 288

Scale Sales Hiring Underperforming Technical Team Point of Sale 288

Intercom, Inc.

MAY 28, 2018

As the rise of bots and automation continues apace, a lot of people are wondering how the sales process and lead qualification will be affected by this fast-evolving technology. Working as Sales Development Representatives at Intercom, we deal with a huge volume of conversations with potential leads that come in through live chat.

Scale 187

Scale Underperforming Technical Team Sales Customer Support 187

Neil Patel

MARCH 9, 2021

The biggest brands in the world understand one simple truth: Not all leads are created equal. Having the ability to find and convert high-quality leads is what keeps these brands successful. The best and brightest aren’t just focused on volume; they want to sell to the best possible prospects. What is Lead Scoring?

Scale 115

Scale Underperforming Technical Team Metrics B2B 115

SaaStr

JUNE 20, 2023

Almost everyone in sales seems to be into real estate, either “multi-family” real-estate or getting their broker’s license. Especially a VP of Sales, working on a big number, and with presumably, a big upside and OTE? About 3,000 of you think it’s just fine for even a VP of Sales to have a side hustle.

Underperforming Technical Team 301

Underperforming Technical Team Scale Sales Hiring Startup 301

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations.

Scale 118

Scale Payment Services Payment Methods Sales Hiring 118

Incredo

OCTOBER 2, 2019

But all brands (who have plans to grow) are on the internet now and an online presence is a must. ur development ?tr?t?g? support prospects thr?ugh t widget, email messages, social media, contact forms, and even phone calls if you have an established team of customer support & success. . SaaS companies fighting f?

Scale 131

Scale Scaling SaaS Business 131

Frontegg

MARCH 17, 2022

But what about the traditional Sales-Led Growth? Let’s dive into the Product-Led vs Sales-Led comparison and learn about the main differences. These companies also scale up with a CAC payback that’s lower than the market average in general. What is Sales-Led Growth? Is it still relevant?

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

Tom Tunguz

MARCH 3, 2020

Each bucket has a set of disciplines that the team scores. First, it enumerates the important priorities for a marketing team. And second, the scorecard provides a way for a team to understand their strengths and weaknesses. You might score each on a 1 to 10 scale. Business Development. who does it sell to?

Underperforming Technical Team 290

Underperforming Technical Team Marketing Scale Social Media 290

Sales Hacker

AUGUST 11, 2023

Before we get into it, curious to hear your thoughts on last weeks Sales Hacker/GTMnow announcement ?! I’ve had about two months now to process the news, and couldn’t be more excited to hit the gas pedal on the new brand. This week I sat down and interview the VP of Sales at Crunchbase , Ang McManamon.

Scale 63

Scale Leadership Sales Hiring Sales 63

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I And I won’t give away too much of the lead here.

Scale 147

Scale Sales Payment Methods Merchant Services 147

SaaStr

JULY 25, 2021

They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. As two CEO who love the art of sales and scaling, this one really was special. You can have the great product and a great team, but the market of small or very niche.

Sales Recruiting 254

Sales Recruiting Sales Hiring Scale VP of Engineering 254

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

Sales Hacker

AUGUST 7, 2019

Did you know the probability of selling to a new prospect is only 5-20% ? If an email even remotely resembles bad outreach emails, it gets deleted. Account-based marketing is the idea of treating each prospect or target client as a market of one. You end up losing a lot of leads that could have (or should have) converted.

Scale 73

Scale Underperforming Technical Team Sales Hiring Healthcare 73

Intercom, Inc.

JUNE 13, 2018

Businesses have been giving prospects and customers “an experience to remember” for hundreds of years. Product positioning, knowledge and brand awareness are your first ports of call in the early days. A bad version of this opportunity is spending half of your annual marketing budget on sponsoring a conference closing party.

Branding 205

Branding Outsourced Development Scale Travel 205

SaaStr

DECEMBER 3, 2020

403: Sam Taylor is the VP of Sales and Success @ Loom, the startup that helps you get your message across by making it easy to record instantly shareable videos. As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader.

Scale 181

Scale Sales Hiring Sales Recruiting Sales 181

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. Google, Apple and HubSpot are just three examples of industry-leading companies which use mental models to aid quick decision-making. Again, it was an easy to use model which scaled effective decision-making.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Neil Patel

OCTOBER 25, 2020

If you are looking to scale up your marketing, you will need talented people that can take charge of and execute your strategy. But should you build your own in-house marketing team or hire an agency partner? Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

Intercom, Inc.

JUNE 23, 2020

Delivering those better experiences requires a fundamentally new way to do customer support, a messenger-based approach that works at internet scale. Once every decade or two, developments in technology trigger monumental changes in an industry. Internet scale and changing customer expectations are driving and accelerating the change.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

Unbounce

JULY 21, 2020

Let’s face it: brand marketers get a bad rap. At the same time, brand became less exciting—and sometimes an afterthought. Companies have found their edge by investing in incredible brands, and a company’s brand has become its differentiator. What Goes Into a Brand? It was too “fluffy.”

Branding 145

Branding Underperforming Technical Team Scale Growth Hacking 145

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. TL;DR Customer intent is the underlying reason behind a customer's actions when making a purchase, contacting support , or having other interactions with your brand. Product survey with Likert scale question.

Scale 94

Scale Underperforming Technical Team Churn Trends 94

SaaStr

AUGUST 19, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about how to scale faster. Michiel Rauws (@michielrauws2): So, my question is, we’ve been scaling our SaaS business. We can scale accounts, when we get them, very well. So the new sales leader is trying to figure out, can we go further up market?

Scale 246

Scale Sales Hiring Scaling VP of Engineering 246

Sales Hacker

APRIL 5, 2022

Andy is an award-winning podcast host and a career sales veteran, having seen the growth and evolution of the entire technology industry. Join us for a fascinating conversation about how a more buyer-centric sales process leads to more sales. Subscribe to the Sales Hacker Podcast. powered by Sounder.

Scale 78

Scale Sales Underperforming Technical Team Compensation 78

TrackStreet

JULY 20, 2023

Successful Online Sales Strategy When a brick-and-mortar retailer considers opening a new store, that company has to weigh the significant capital and operating expenses (mortgage, construction, employees, etc.) Make Your Shipping Processes Smarter Adding sales channels also increases shipping complexity.

Scale 52

Scale Strategy Sales Underperforming Technical Team 52

SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? Should one hire sales reps 2×2? How does Andy think about hiring sales reps from adjacent companies and industries? How does Andy think about minimizing and optimising sales ramp times? How does Andy view the importance of offering trials?

Sales Hiring 229

Sales Hiring Scale Leadership Technical Review 229

User Pilot

JANUARY 22, 2024

For your product marketing strategy, however, you’ll need to align your sales and marketing teams, create a value-based pricing strategy , collect and apply customer feedback , and map out the customer journey. It keeps you and your team on the same page, with a clear vision and a good understanding of your audience and goals.

Product Marketing 92

Product Marketing Marketing Social Media Scale 92

Totango

JULY 28, 2021

Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. This can determine whether customers renew or churn and whether they become loyal ambassadors for your brand. Developing meaningful interview questions.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

User Pilot

FEBRUARY 26, 2023

Customer retention surveys are the lens through which you can see how people are feeling about your brand. Examples of customer retention survey questions include: Net promoter score (NPS) : “How likely are you to recommend our product to others on a scale of 0-10?” Add a picture of your team member to humanize it!

Retention 94

Retention Scale Underperforming Technical Team Churn 94

SaaStr

JULY 8, 2020

350: Neha Sampat is the Founder and CEO @ Contentstack, a modern content management system bringing business and tech teams together to deliver personalised, omnichannel experiences. Atypical in our world, but Neha scaled the business to well over $1M in ARR before raising funding. You should be.

Scale 229

Scale Technical Review Technical Advisors Sales Hiring 229

InsightSquared

JUNE 16, 2020

Sales rarely follows a linear path. Fortunately, many sales teams are improving coaching and executing using the new Guided Selling technology. While the term is not new, Guided Selling has recently gained momentum in the B2B selling world due to its ability to adapt on demand and scale coaching across an entire sales team.

Scale 71

Scale Underperforming Technical Team Sales Artificial Intelligence 71

User Pilot

JUNE 30, 2023

This data allows product managers to make more informed product development and roadmap planning decisions. When customers see that their voices are heard, and their suggestions are being implemented, they feel valued and are more likely to remain loyal to your brand. What are the different techniques to collect VoC data?

Scale 89

Scale Software Review Underperforming Technical Team Social Media 89

Neil Patel

OCTOBER 22, 2020

Because if people buy, then they both like it and you can safely and predictably scale your business. So to help you out and guarantee your immediate success, we’ll be going over the best 12 landing page examples that you should use to scale your business. If it does, you raise your ad budget and try to scale.

Scale 142

Scale Underperforming Technical Team Sales Hiring Consulting 142

Chart Mogul

APRIL 29, 2021

Over the last six months, we built and refined a dedicated outbound sales strategy. It also extends to our customer acquisition and sales strategy. More than 90% of our leads come through our 14-day trial. Enter: the allure of an outbound sales motion. What would it mean for our business if we could crack outbound sales?

Scale 59

Scale Sales Hiring Strategy Underperforming Technical Team 59

Sales Hacker

JANUARY 17, 2018

In this guide, I will teach you the fundamentals of Lead Qualification for inbound and outbound sales development, and give you actionable steps you can take to maximize your Revenue per Lead. What Is Lead Qualification? Why Lead Qualification Matters. Leads Are Either Qualified or Unqualified.

Scale 85

Scale Underperforming Technical Team Payment Methods Sales Hiring 85