Totango

SEPTEMBER 13, 2022

Customer Success Playbook Strategies: Mapping a Path to Winning Outcomes. A customer success playbook maps out a game plan you can use to automate successful outcomes for your clients. Then we’ll consider the benefits of using success playbooks. What Is a Customer Success Playbook?

Customer Success 88

Customer Success Onboarding Construction Retention 88

CustomerSuccessBox

JUNE 24, 2022

Every SaaS business lives and breathes by reducing churn and increasing recurring revenue. Monthly Recurring Revenue is a SaaS metric that you should be tracking in order to see where your SaaS business stands. Why you should invest in Customer Success? Customer Success is a core growth driver.

Customer Success 52

Customer Success Revenue Onboarding Retention 52

FastSpring

JANUARY 27, 2022

In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. How Castos upsells subscription tiers.

Merchant Services 138

Merchant Services Payment Services SaaS Payments Payment Solutions 138

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)?

Sales Hiring 92

Sales Hiring Customer Success Sales Recruiting Technical Review 92

FastSpring

NOVEMBER 9, 2023

Preparation is the key to providing your customers a positive experience during this peak sales season. Remember that this visit on Cyber Weekend will begin the impression that customers have of you and your brand throughout their customer journey. Customized by you, hosted by FastSpring. Explore the Walls.io

Payment Methods 78

Payment Methods Customer Support Payments Payment Services 78

ChurnZero

SEPTEMBER 23, 2022

Companies couldn’t rest on their laurels; it was hold onto their customers or float into the abyss. . Searches for Customer Success and customer experience lagged a bit, peaking only recently. You can do that with an investment in Customer Success and customer education. . Say it with me: Every.

Education 98

Education Customer Success Venture Capital Churn 98

Totango

JANUARY 29, 2021

When your product directly helps your customers achieve their goals, your brand wins their loyalty. Playbooks for customer success managers help drive processes that promote winning client outcomes. What Is a Customer Success Playbook? Why Do You Need Playbooks for Customer Success?

Customer Success 81

Customer Success Customer Lifetime Value Software Review Systems Review 81

CustomerSuccessBox

DECEMBER 14, 2021

Customer Success(CS) is the most efficient way to grow your MRR/ARR. Yet, Customer Success is looked upon as a ‘ cost center ’. If you’re starting out, set up the CS team as a profit center (a profit-making business that brings back revenues more than it costs). Customer Success drives exponential growth.

Customer Success 52

Customer Success Customer Lifetime Value Headcount Retention 52

CustomerSuccessBox

MARCH 15, 2022

Improves Customer Engagement Increases recurring revenue (ARR/MRR) via increasing customer engagement Builds Trust. Customers that sign up for a free trial are a great marketing target because they’ve already committed to your business enough to sign up and maybe provide relevant information.

Customer Success 52

Customer Success Payment Solutions Scale Payment Features 52

SaaStr

DECEMBER 14, 2020

Folks churn out of their Verizon plan, their Netflix subscription, etc. In a low-end subscription model for a tool, not a solution (e.g., So when you sign a Big Customer to a Reasonably Large Deal (even “just” $50k+), it’s yours to lose in the first 3-5 years at least. the dynamics are similar.

Churn 362

Churn Sales Hiring Systems Review B2C 362

Cobloom

APRIL 6, 2020

This is a guest post from Kate Harvey, the Content & Search Marketing Manager at Chargify , a product that helps manage and grow subscription-based businesses that collect recurring revenue. Increase revenue. Improve customer happiness and loyalty. Create brand champions. Want to learn more?

Customer Success 79

Customer Success SaaS Subscription Payment Features 79

ProfitWell

MARCH 9, 2020

The subscription business model has seen an immense rise in popularity in recent years, and with good reason. The subscription-based economy grew 350% between 2012 and 2019, and subscription businesses grew revenues about five times faster than S&P 500 company revenues during that time. Convenience.

Subscription 64

Subscription Payment Features Payment Methods Marketing 64

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. Use interactive walkthroughs to drive customer success. Offer self-service support to improve customer satisfaction.

SaaS Payments 81

SaaS Payments Business SaaS Payment Solutions 81

SaaStr

MAY 8, 2021

Monthly invoices can make things even worse, of course. But getting paid in a simple ACH or credit card payment each month can be magical. Annual deals can create unnecessary customer friction. You are robbing a bit of a long-term revenue stream if your over-discount to get an annual deal done now. Is it worth it?

SaaS Payments 265

SaaS Payments Payment Services Scale Payments 265

Intercom, Inc.

MARCH 10, 2022

With lockdowns preventing in-store experiences, shoppers have gravitated towards brands that can provide the best online experience possible. And, as society reopens, it is vital to maintain ease of movement between in-store and online channels – not just for your customers, but for your teams. Proactive engagement. It’s that simple.”.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Chart Mogul

MAY 12, 2021

Director of Finance Ken Carlson on how Whereby is making freemium work thanks to actionable insight derived from their revenue data. We spoke to Ken Carlson, Whereby’s Director of Finance, to learn about how the company approaches growth and how they are using ChartMogul’s Subscription Data Platform to achieve that. What is Whereby?

Revenue 52

Revenue Data Payment Features Finance 52

User Pilot

SEPTEMBER 14, 2023

TL;DR Dunning emails are a form of transactional email used to remind customers about a payment status by attaching their billing info, invoice, and resolution options. Dunning emails are important because they protect the customer experience, increase retention rates , and automate the payment collection process.

Payment Methods 84

Payment Methods Payment Solutions Payment Services Payments 84

Chart Mogul

MAY 12, 2021

Director of Finance Ken Carlson on how Whereby is making freemium work thanks to actionable insight derived from their revenue data. We spoke to Ken Carlson, Whereby’s Director of Finance, to learn about how the company approaches growth and how they are using ChartMogul’s Subscription Data Platform to achieve that. What is Whereby?

Revenue 52

Revenue Data Payment Features Finance 52

Totango

DECEMBER 3, 2020

Looking back at the 2020 Customer Success Salary Report , this year has also had a particularly influential effect on the Customer Success (CS) Industry. As compared to 2019, companies are increasingly growing their Customer Success teams to maximize retention and drive growth from existing customers. .

Customer Success 64

Customer Success Compensation Scale Onboarding 64

CustomerSuccessBox

DECEMBER 3, 2021

As a Customer Success leader , you reviewed your past year’s performance thoroughly. Well, it’s not easy to prove a case for Customer Success(CS). Head of CS, Director of Customer Success , or Senior CS leader. The CFO has to understand the value that a customer brings to the organization is great.

Customer Success 52

Customer Success Data Technical Review Headcount 52

CustomerSuccessBox

MARCH 15, 2022

So let’s deep dive into Customer Success, Customer support and Account management. What is customer success? The initiative was taken by the business to assist the clients or the customers to effectively use its products and plan the business operations to be empowering and successful.

Customer Support 52

Customer Support Customer Success Customer Lifetime Value Management 52

SaaStr

JANUARY 7, 2021

These 25 episodes dive into extremely important topics including how to build a B2B revenue model engineered for rapid growth, how to take care of your team in times of turmoil, and more. SaaStr 302: New Relic CCO Roger Scott on 7 Tips and Tricks to Having Happy Customers at Scale. Here’s a breakdown of each episode: 1.

Scale 249

Scale Sales Hiring Scaling B2B 249

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. First, we’ll look at what customer journey B2B touchpoints are and which ones are most critical in the B2B customer journey.

B2B 117

B2B Payment Methods Payments SaaS Payments 117

CustomerSuccessBox

MARCH 7, 2022

What is a Joint Success Plan? A Joint Success Plan is the customer success plan that you, as a Customer Success Manager (CSM), build with collaborative efforts from your customer’s end. The gathered data aids in the development of a customer-centric rhythm. Structure of the Joint Success Plan.

Customer Success 52

Customer Success Construction Development Strategy 52

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Valuize Consulting

SEPTEMBER 17, 2021

Expand Your Revenue & Growth Potential With A Superior Partner Ecosystem. In this article, we evaluate the different types of Partner models you can leverage and provide strategic recommendations on how to drive a fruitful Partner program that exponentially increases your recurring revenue potential. Types Of Partners.

Revenue 52

Revenue Scale Government Customer Success 52

Valuize Consulting

SEPTEMBER 17, 2021

Expand Your Revenue & Growth Potential With A Superior Partner Ecosystem. In this article, we evaluate the different types of Partner models you can leverage and provide strategic recommendations on how to drive a fruitful Partner program that exponentially increases your recurring revenue potential. Types Of Partners.

Revenue 52

Revenue Scale Government Customer Success 52

User Pilot

MAY 14, 2024

You can create the custom dashboard from scratch or use one of the 3 templates ( free trial to paid conversion , feature engagement, expansion revenue & upgrades). If you’d like to learn more about creating and leveraging Userpilot custom analytics dashboards, book the demo! Expansion revenue & upgrades.

Onboarding 82

Onboarding Churn Trends Retention 82

ProfitWell

AUGUST 21, 2019

Subscriptions are all about relationships. And this week's question from Jason Hamilton at Testlauncher got us thinking about a crucial part of building those relationships – actually meeting our customers face-to-face. thousand companies and nearly twenty thousand subscription consumers to see how it all shakes out.

Churn 61

Churn Customer Success Airlines Sales 61

ChurnZero

MAY 12, 2020

So, the next time you are out walking the dog, running on the treadmill, cleaning the house or doing other tasks that doesn’t require a lot of mental energy, pop in your earbuds, press, “Play” and learn from these Customer Success leaders and SaaS experts. . Host: Jeff Breunsback and Jay Nathan from Customer Imperative.

Customer Success 64

Customer Success Scale Churn B2B 64

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Retention, on the other hand, focuses on maintaining these subscribers over time, turning them into loyal advocates for your brand.

Retention 52

Retention Engagement Strategy AI Search 52

Sales Hacker

MARCH 1, 2024

Hello and welcome to The GTM Newsletter – read by over 50,000 revenue professionals weekly to scale their companies and careers. Through these content channels, they can fuel conversations, educate the market, and build strong relationships with potential customers. Consider the overnight success of a celebrity-owned product.

VP of Engineering 72

VP of Engineering Scale SaaS AI Search 72

Intercom, Inc.

NOVEMBER 12, 2020

Subscription services have been steadily on the rise for years now. Keeping that going during a time of social distancing might seem like a challenge, but Harmon and team have already been building the infrastructure they need to continue offering those social experiences for years – via personalized subscription services.

B2C 221

B2C Outsourced Development Subscription Payment Features 221

User Pilot

SEPTEMBER 21, 2023

How tracking and analyzing behavioral data helps SaaS Understanding user behavioral data can help you: Improve trial-to-paid conversion rate : By analyzing customer behavior during the trial period , you can pinpoint actions that lead to conversions. It’s a problem if users are clicking the feature but not using it to create invoices.

Payment Features 91

Payment Features Customer Lifetime Value User Experience Churn 91

User Pilot

MAY 20, 2024

TL;DR Customer retention is your ability to keep users using the product. Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth. Here are 20 strategies to improve customer retention: Share customer testimonials and well-known customers to provide social proof and build trust.

Retention 82

Retention Strategy Sales Recruiting Scale 82

Baremetrics

AUGUST 23, 2021

It acts as a product launch blueprint for your business, enabling you to reach customers and sell your product more effectively. Leading SaaS and subscription businesses rely on Baremetrics to track the success of product launches, essential business metrics, and more. Brand Positioning 2. Start your free trial today.

Strategy 104

Strategy Scale Payment Features Software Review 104

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. Why does Harry believe investing in customer success is far more important than customer acquisition? *

SaaS Payments 208

SaaS Payments Payment Methods Finance Payments 208