User Pilot

NOVEMBER 5, 2023

Use onboarding surveys to personalize user onboarding and increase the user’s chances of success. Create onboarding checklists for each customer segment to guide them through your product and help them achieve immediate success. Couple your checklists with interactive walkthroughs to help your users learn by doing.

Scale 94

Scale Customer Success Scaling SaaS 94

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion. to understand and act on user intent. to understand and act on user intent. Book a demo now to get started.

Scale 100

Scale Underperforming Technical Team Churn Trends 100

User Pilot

JANUARY 14, 2023

It also highlights successful customer education programs to guide your customer education strategy. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it. Userpilot onboarding checklist.

Education 98

Education SaaS Onboarding Customer Success 98

User Pilot

MAY 1, 2024

Try Userpilot and Take Your Customer Loyalty to the Next Level Get a Demo 14 Day Trial No Credit Card Required What exactly is online community building? They ask questions, provide answers, share experiences, and contribute to user-generated content. Prospective users see real-life testimonials and problem-solving in action.

Branding 80

Branding Social Media Acquisition Advertising 80

User Pilot

AUGUST 30, 2023

You may resolve customer issues and reduce resolution time by: Offering onboarding guidance for new users to equip them early for smoother navigation. Building a knowledge base to offer customer self-service and empower users with resources for common problems. Onboarding checklist in Userpilot. What is time to resolution?

Customer Lifetime Value 93

Customer Lifetime Value Customer Support AI Onboarding 93

User Pilot

MARCH 6, 2024

This helps create user personas. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality. Book the demo!

Social Media 91

Social Media Sales Funnel Acquisition Retention 91

User Pilot

JUNE 30, 2023

Use interactive walkthroughs to guide users and boost onboarding engagement. Use checklists as a roadmap for users to follow and reach activation. Leverage AI technologies , like chatbots or assistants, to enhance user engagement. Track user engagement with heat maps, feature tags, etc.

Engagement 84

Engagement Entertainment AI Customer Lifetime Value 84

User Pilot

JULY 22, 2023

This comprehensive guide will provide you with practical steps and expert strategies to conduct a thorough customer behavior analysis. TL;DR Customer behavior is any interaction between a user from the beginning of their customer journey. Analyze customer behavior to find the most popular features with high-value users.

Customer Lifetime Value 89

Customer Lifetime Value Software Review Underperforming Technical Team Trends 89

User Pilot

JUNE 30, 2023

A basic support offering won’t impress your demanding users very much. Luckily, Userpilot’s resource center editor gives you full control and lots of fantastic options to choose from. In this article, we’re going to examine Userpilot’s resource center editor in depth. There are many metrics to explore.

Software Review 96

Software Review Technical Review Engagement Pricing 96

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

SaaS Payments 101

SaaS Payments Trends Payment Solutions Payment Methods 101

User Pilot

JULY 5, 2023

Use interactive walkthroughs to guide users step-by-step, highlight key tasks, and engage more customers during onboarding. Trigger tooltips to provide contextual guidance at relevant moments and prompt customer interaction. Book a Userpilot demo to see how you can utilize them to enhance customer satisfaction.

SaaS Payments 97

SaaS Payments Payment Solutions Payment Services Payment Methods 97

User Pilot

FEBRUARY 15, 2023

They can take many forms – but optimizing for interaction and engagement is typically the best practice. Firstly, product tours are a fantastic way to keep your users engaged. Userpilot builds personalized tours , utilizing various UI patterns to knit together a cohesive experience. Why use them? What is a product tour?

Onboarding 94

Onboarding Education Engagement Social Media 94

User Pilot

OCTOBER 31, 2023

Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both. Providing your users with the shortest possible path to value.

Onboarding 94

Onboarding Scale Customer Success Scaling 94

User Pilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. Segment users using event properties in Userpilot.

SaaS Payments 90

SaaS Payments Data Payment Solutions Payments 90

User Pilot

JANUARY 29, 2023

TL;DR Product experience involves everything you do within the user journey that shapes users’ perception of your product. To design a successful product experience, you’d need to collect and analyze product data, map customer touchpoints, and collect and review user feedback. What is product experience in SaaS?

Business 98

Business Social Media Underperforming Technical Team Onboarding 98

User Pilot

DECEMBER 19, 2023

A few of these are: Try to better understand customers by mapping their user personas. Design a successful onboarding flow to help users unlock value quicker. Introduce interactive walkthroughs and adoption tooltips to increase engagement. Create added value for existing users by cross-selling and upselling.

SaaS Payments 89

SaaS Payments Management Customer Lifetime Value SaaS 89

User Pilot

OCTOBER 6, 2023

When users are considering your product and comparing it with other alternatives. The stage where a lead becomes a free trial user. Here, your goal is to offer a smooth first-time user experience as they explore and realize the value of your product. The moment a user decides about acquiring your product or not.

B2B 103

B2B Development Team Review Software Review Marketing 103

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? TL;DR User adoption happens when users learn how to use a product and discover its value. Then try different tactics meant to drive engagement and get users to experience value. Organize webinars to help users adopt more advanced features.

Strategy 92

Strategy Software Review Business SaaS 92

User Pilot

JUNE 22, 2023

In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. You can identify potential churn in the following ways: Monitoring user interactions and identifying sudden spikes or drops in activity. Number of visits analytics in Userpilot.

Churn 91

Churn Retention Onboarding Engagement 91

User Pilot

MAY 3, 2023

We also check out Pendo’s pricing plans and what its users think about it. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. You start designing Pendo onboarding experiences by setting business and user goals. Want to see Userpilot in action?

Software Review 97

Software Review Onboarding Pricing Engagement 97

User Pilot

MARCH 16, 2023

This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in. With UserGuiding, you can integrate with multiple applications, build easy onboarding flows, create user segments and microsurveys , and analyze feedback. What is UserGuiding? UserGuiding’s pricing plans.

Pricing 95

Pricing Software Review Technical Review Onboarding 95

User Pilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! Microcopy localization is an opportunity to make the user experience more inclusive.

AI 102

AI Scale User Experience Onboarding 102

User Pilot

MAY 22, 2023

There are many ways to increase customer loyalty, including: Take advantage of welcome surveys to learn about your users. Segment users based on their in-app activity, JTBDs, and product usage data. Use interactive walkthroughs to show users how your product works and introduce them to new features.

Onboarding 82

Onboarding Social Media Retention Branding 82

User Pilot

OCTOBER 31, 2023

You’ll face the challenge of getting qualified leads and ensuring users don’t abuse trials. Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. Some SaaS companies also offer paid trials , asking users to pay a small fee to test the product.

SaaS Payments 88

SaaS Payments Payment Methods Strategy Payment Solutions 88

User Pilot

APRIL 14, 2023

TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Best if they can be personalized for different user segments. Besides these, teams need analytics features to assess their effectiveness and analyze user behavior.

SaaS 97

SaaS Onboarding Pricing Mobile 97

User Pilot

JUNE 9, 2023

Here are the ways you can segment onboarding messages to personalize the customer experience: Segmenting new users helps you send relevant, customized in-app messages. Contextual secondary onboarding lets you onboard active users onto secondary features and drives continuous value. What is segmenting onboarding messages?

Onboarding 77

Onboarding SaaS User Experience Engagement 77

User Pilot

FEBRUARY 21, 2022

If you’re a savvy SaaS owner, chances are you’ll have heard about interactive user guides. But what are they for, how do you create them – and what impact do they drive for your users? An interactive user guide is a set of functionality helping customers understand how to use your product.

SaaS 94

SaaS Onboarding Marketplace as a Service Engagement 94

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started?

Engagement 97

Engagement Metrics Strategy Churn 97

User Pilot

APRIL 11, 2023

Using checklists and interactive walkthroughs to drive product adoption. Using surveys like the NPS survey to collect user feedback and identify areas of improvement. Userpilot provides features and tools that help companies focus on creating the right environment for customer success. User segmentation by JTBD in Userpilot.

Retention 97

Retention Automotive SaaS Customer Lifetime Value 97

User Pilot

MAY 16, 2023

TL; DR Customer engagement refers to the active interaction between customers and products. Incorporating videos into in-app experiences is an engaging way to educate users. Kontentino welcome survey built with Userpilot. Interactive onboarding video in Tolstoy. What is customer engagement?

Trends 98

Trends Engagement Artificial Intelligence Machine Learning 98

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

FEBRUARY 21, 2023

We also look at Userpilot as an alternative to these two tools. TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. Userpilot is currently working on similar functionality. Userpilot segmentation is the most advanced of the three products.

Software Review 97

Software Review Underperforming Technical Team Technical Review Systems Review 97

User Pilot

JANUARY 16, 2024

Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. Based on Joel Marsh's popular UX Crash Course blog, covers the fundamentals of UX design in 100 concise, easy-to-digest chapters. Understanding user behavior and how to design for optimal user experience.

User Experience 96

User Experience Systems Review Consulting Strategy 96

User Pilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation? Why is user documentation needed?

Management 91

Management Technical Review Software Review Customer Support 91

User Pilot

JANUARY 9, 2023

Personalization is a three-step process that begins with data collection from multiple sources, continues with user segmentation , and ends with actions taken to engage each segment. Personalize the onboarding process according to users’ JTBD. Launch interactive walkthroughs and checklists to help users attain activation faster.

Customer Lifetime Value 94

Customer Lifetime Value Retention Marketing Scale 94

User Pilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. In this article, we’ll cover what contextual onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it by leveraging user onboarding software.

Onboarding 81

Onboarding Engagement Retention Software 81

User Pilot

JUNE 7, 2023

TL;DR CES measures the perceived effort customers exert when interacting with your product or teams. Using a tool like Userpilot will help save time and can increase response times by automating the triggering to the right audience. Trigger the surveys contextually to the right users. Customize the template to match your brand.

Onboarding 82

Onboarding Scaling Customer Support Branding 82