User Pilot

MAY 10, 2023

From communication to automation, the latest updates in AI are genuinely bridging the gap between science fiction and reality. AI-powered marketing tools. There are four groups of marketing AI apps today: standalone machine learning, standalone task automation, integrated machine learning, and integrated task automation apps.

Artificial Intelligence 90

Artificial Intelligence AI Search AI Machine Learning 90

User Pilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. Different types of customer segmentation are: User attribute-based segmentation.

Scale 98

Scale Marketing Onboarding User Experience 98

Totango

MAY 13, 2022

Onboarding is one of the first times your customer engages with your business. The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs.

Engagement 104

Engagement Onboarding Artificial Intelligence Social Media 104

User Pilot

NOVEMBER 5, 2023

Use onboarding surveys to personalize user onboarding and increase the user’s chances of success. Create onboarding checklists for each customer segment to guide them through your product and help them achieve immediate success. Finally, you’ll need the right tool to help your customer success team.

Scale 104

Scale Customer Success Scaling SaaS 104

User Pilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support.

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. By reducing manual labor, this automation frees up time for businesses to concentrate on their core competencies.

SaaS Payments 80

SaaS Payments Payment Services Payments Payment Solutions 80

Totango

AUGUST 16, 2022

Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business. First, we’ll define what customer retention automation is. Onboarding. The road to retention starts with a successful onboarding experience.

Payment Solutions 100

Payment Solutions Payment Methods Retention Software Review 100

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

User Experience 105

User Experience Engagement Trends Churn 105

User Pilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. It involves leveraging AI to better understand customer preferences, analyzing data, automating processes, and delivering personalized experiences.

Artificial Intelligence 97

Artificial Intelligence AI Machine Learning SaaS 97

User Pilot

APRIL 28, 2023

User onboarding is no exception. The article explores how you can use AI user onboarding to drive your product success. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. What is AI user onboarding?

Artificial Intelligence 97

Artificial Intelligence AI Onboarding Machine Learning 97

User Pilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. In this article, we’re going to explore the ‘build vs buy’ argument, and break down what that means for creating a powerful onboarding experience.

Onboarding 98

Onboarding SaaS Engineering Pricing 98

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Onboarding 98

Onboarding SaaS Customer Support Engagement 98

User Pilot

MAY 3, 2023

A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. TL;DR Intercom is a robust tool for solving a variety of customer-related problems, from customer support to onboarding and engagement. How they work.

Software Review 97

Software Review Scale Mobile Onboarding 97

Totango

JANUARY 3, 2024

Our software provides a robust set of integrations and SuccessBLOCs —our proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help you achieve critical business outcomes and create focus for your team.

Software Review 112

Software Review Scale Customer Success Innovation 112

User Pilot

JUNE 19, 2023

TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. Teams use cohort retention analysis to evaluate their strategies and analyze long-term user behavior trends to improve customer retention. Acquisition cohorts divide users based on when they started using the product.

Retention 98

Retention Social Media Customer Lifetime Value Acquisition 98

Totango

JULY 11, 2023

We’re grateful to all the Totango users for sharing their perspectives and support with the G2 community. Continuous improvements like our recent launch of Totango In-App and integration of AI enabled tools are critical to these efforts and make it easier for teams to work together and drive customer outcomes more quickly.

Customer Success 83

Customer Success Scale Innovation Forecasting 83

User Pilot

OCTOBER 21, 2022

Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. The impact of customer relationship management on your business: More user engagement. Automated feedback collection. Automated customer service relationships. Marketing automation.

Social Media 98

Social Media Management Scale Communication 98

Blulogix

JANUARY 4, 2024

Automation Features Automation is a core component of efficient subscription billing. Assess the platform’s automation capabilities for tasks such as: Invoice Generation: Can the platform automatically generate invoices based on billing cycles? Payment Processing: Can you automate payment collection and processing?

Payment Solutions 52

Payment Solutions Payment Services Payment Features Payments 52

User Pilot

AUGUST 2, 2023

A data-driven email marketing strategy helps to personalize subject lines, increase clickthrough rates, and improve customer retention by re-engaging inactive users. Specific in-app events, such as onboarding , can trigger emails sent to customers to provide additional information or help. Don’t overload the customer with emails.

Data 98

Data Strategy Marketing Software Review 98

User Pilot

AUGUST 10, 2023

In a dynamic and fast-evolving world, understanding where you can leverage automation is important: behavioral marketing automation is quickly becoming a valuable skill for product marketing professionals. Without further ado, let’s dive into the world of behavior-based marketing automation! behavioral targeting).

Product Marketing 98

Product Marketing Marketing Churn Customer Lifetime Value 98

User Pilot

FEBRUARY 10, 2023

Three steps to automate your customer intelligence analytics. There are three steps to automate your customer intelligence analytics. Then, analyze the data using various customer intelligence analytics tools. Send out personalized content to different user segments. Segment disengaged users. Check it out today !

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payment Services 98

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy.

B2B 116

B2B Payment Methods Payments SaaS Payments 116

User Pilot

NOVEMBER 21, 2023

From understanding customers to driving sales, analytics is a crucial tool for modern product managers. We’ll also examine Hubspot’s integration feature and the different tools that extend Hubspot’s product analytics functions. Hubspot integrates nicely with tools like Pendo and Amplitude.

Management 105

Management Software Social Media Trends 105

Blulogix

JANUARY 18, 2024

They are not just vital for keeping existing customers onboard but also present opportunities to enhance revenue and customer satisfaction. Self-Service Renewals: Empower your customers to manage their own renewals through a user-friendly customer portal. Make data-driven decisions to optimize your renewal strategies.

Subscription 52

Subscription Payment Features Scale compliance 52

User Pilot

JUNE 19, 2023

And which are the best tools available on the market at the moment? SaaS LMSs like TalentLMS, Skilljar, Docebo, Litmos, iSpring Learn, Paradiso, SkyPrep, or Blackboard allow you to create complex and structured online and blended training courses for staff onboarding and partner training. Let’s dive in for details!

Systems Review 98

Systems Review Management SaaS Education 98

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs). Why are AI and automation important?

AI 98

AI Customer Success ChatGPT Management 98

User Pilot

MAY 16, 2023

Incorporating videos into in-app experiences is an engaging way to educate users. AI chatbots can help you save time and resources by automating customer engagement. Incorporate videos into in-app experiences Videos are an engaging way to educate users and better explain complex features or concepts.

Trends 98

Trends Engagement Artificial Intelligence Machine Learning 98

User Pilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more.

Payments 95

Payments Payment Methods SaaS Payments Payment Solutions 95

User Pilot

AUGUST 30, 2023

You may resolve customer issues and reduce resolution time by: Offering onboarding guidance for new users to equip them early for smoother navigation. Use segmentation for automating in-app messages with solutions for specific issues. Using AI chatbot to address common customer issues and offer users efficient problem-solving.

Customer Lifetime Value 104

Customer Lifetime Value Customer Support AI Onboarding 104

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? Feedback widgets provide a venue for collecting passive feedback from users. Analyzing customer feedback data involves quantitative analysis to track trends and segment users , and qualitative analysis to understand the “why” behind the scores.

Systems Review 98

Systems Review Social Media Technical Review Software Review 98

User Pilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job.

Onboarding 98

Onboarding Education Engagement Social Media 98

User Pilot

JUNE 2, 2023

TL;DR Product adoption occurs when new users understand the value of your product and begin using it as intended. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. Book a demo to learn more today ! What is product adoption?

Metrics 98

Metrics Customer Lifetime Value Churn Onboarding 98

User Pilot

JULY 31, 2023

Product marketing management requires many skills: to be proficient at research, highly organized, empathetic (able to put themselves in their user’s shoes), storytelling and communication, and a foundation of product management. What tools do product marketing managers work with?

Product Marketing 98

Product Marketing Management Marketing Customer Lifetime Value 98

User Pilot

JANUARY 23, 2023

Real-time personalization is what your users have come to expect from their customer experience. Real-time personalization helps you meet customer expectations while increasing product growth across the entire user journey. Send an automated email to detractors (those who scored 0-6) to learn more about their issues.

Software Review 98

Software Review Onboarding Social Media Engagement 98

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. What is the user onboarding process? Book a demo to learn how.

Onboarding 97

Onboarding Metrics Retention Scale 97

User Pilot

MAY 8, 2023

As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers. Creating a personalized user journey (based on product analytics) from the first touchpoint to the point of conversion and beyond is crucial to keep retention rates high in the long run. Why do SaaS companies face challenges?

Software Review 98

Software Review Outsourcing Services SaaS Sales Hiring 98

User Pilot

DECEMBER 10, 2023

However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. Users get a chance to experience product value and you use the data on their interactions with the product to qualify them. It’s made up of user activation , engagement, and resurrection. That’s indirect monetization.

Scale 105

Scale Sales Software Review Retention 105