User Pilot

MAY 30, 2023

You can start by collecting data on your existing users through: Product usage data User surveys (such as churn surveys , end-of-trial surveys, CSAT surveys , etc.) User interviews Website analytics Product analytics , and more. User surveys to help you hear from your users.

Social Media 96

Social Media Interviewing Underperforming Technical Team Product Marketing 96

User Pilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Scale 82

Scale SaaS Payments Payment Solutions Payment Services 82

User Pilot

AUGUST 5, 2023

There are 3 types of NPS survey responses: Promoters give a score of 9 – 10 and are likely to advocate for your products to others passionately. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Scale 93

Scale Retention User Experience Strategy 93

User Pilot

AUGUST 5, 2023

To collect data for your tracking plan: Gather user data from welcome surveys right in the beginning. Trigger contextual in-app surveys to gather customer satisfaction data. product analytics, customer surveys, etc.) Below is an example of a feature analytics dashboard by Userpilot. SMART goals framework.

Data 90

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 90

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Analytics dashboards are visualization tools that give you an overview of key metrics. In this article, we’ll discuss 10 analytics dashboard examples. TL;DR Analytics dashboards are tools for visualizing key metrics in your business.

Social Media 87

Social Media Data SaaS Scale 87

User Pilot

NOVEMBER 21, 2023

Product analytics Hubspot can help you to make data-driven decisions about your product development and marketing needs. From understanding customers to driving sales, analytics is a crucial tool for modern product managers. In this article, we examine what you can achieve with the product analytics software from Hubspot.

Management 93

Management Software Social Media Trends 93

User Pilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? TL;DR A Net Promoter Score (NPS) survey is a customer loyalty survey that measures the likelihood of customers recommending you to their friends and colleagues. The main types of Net Promoter Score surveys are transactional NPS and relationship NPS.

SaaS Payments 83

SaaS Payments Payment Solutions Software Review Interviewing 83

User Pilot

MAY 2, 2024

Use product analytics to find friction points and anticipate user churn. Userpilot is a product growth platform with analytics, feedback, and engagement features. To personalize customer experiences, use welcome surveys to segment users based on their JTBDs. A welcome survey. Userpilot in-app survey. To prevent it.

Retention 86

Retention Metrics Strategy Scale 86

User Pilot

NOVEMBER 12, 2023

Use content like informative blog posts, product demos , and user reviews to address the needs of customers with buyer intent. You can spot at-risk customers from their inactivity or reduced usage, frequent complaints, and negative feedback when you roll out survey forms. Product survey with Likert scale question.

Scale 96

Scale Underperforming Technical Team Churn Trends 96

User Pilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Send voice-of-the-customer surveys like CSAT , CES , NPS , and feature surveys to collect and analyze customer feedback.

B2B 89

B2B Underperforming Technical Team B2C Scale 89

User Pilot

JUNE 5, 2023

What is a product-market fit survey ? How do you use a PMF survey template to build one? TL;DR The product-market fit (PMF) survey helps a business measure if its product meets market demand and if it’s good enough that users are ready to pay for it. Consider sending PMF surveys after major product updates. PMF survey.

Product Marketing 88

Product Marketing Engagement Marketing Onboarding 88

User Pilot

APRIL 14, 2023

Besides these, teams need analytics features to assess their effectiveness and analyze user behavior. Apart from Pendo and Userpilot , other digital adoption platforms have only basic analytics features. Ideally, you want your tool to also support resource center analytics. What integrations are particularly important?

SaaS 95

SaaS Onboarding Pricing Mobile 95

User Pilot

NOVEMBER 5, 2023

Use onboarding surveys to personalize user onboarding and increase the user’s chances of success. Use a welcome survey to collect relevant customer data about your new customer’s needs and goals. First, it determines what you’ll be using their product for… Notion’s welcome survey.

Scale 89

Scale Customer Success Scaling SaaS 89

User Pilot

JULY 10, 2023

Do you think that leading questions should always be avoided in customer surveys? So let’s check out leading questions examples and when you should use/avoid them in a survey to accurately capture user sentiment. TL;DR Leading survey questions prompt users to give a predetermined response to customer surveys.

Scale 65

Scale Underperforming Technical Team User Experience Onboarding 65

Totango

APRIL 5, 2022

NPS software helps you conduct NPS surveys, analyze their results, and put the information to use. It can make your NPS surveys more efficient by performing a number of functions, such as: Segmenting your respondents based on criteria you select so you can zero in on a particular part of your customer base. Branding your survey.

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Software Branding Customer Success Retention 102

User Pilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? To conduct funnel analysis in tools like Userpilot , Mixpanel, or Google Analytics , define the conversion events for the stage as well as conversion criteria. Want to learn more about funnel analytics in Userpilot? What is marketing funnel analysis? Book the demo!

Marketing 94

Marketing Sales Funnel Forecasting Customer Lifetime Value 94

User Pilot

FEBRUARY 24, 2023

Are you wondering if Appcues offers the right analytics functionality for your product? We’re having a closer look at the key Appcues analytics features, discussing their pros and cons, and checking out a few user reviews. With Appcues, you can run NPS surveys and the app does a basic analysis of the scores for you.

Software Review 91

Software Review Engagement Onboarding Pricing 91

User Pilot

MARCH 6, 2024

Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. Regularly gather customer feedback, for example, via in-app surveys , to enhance their experience and retain them. This helps create user personas. Product funnel. The solution?

Social Media 86

Social Media Sales Funnel Acquisition Retention 86

User Pilot

JULY 22, 2023

Customer behavior analytics involves gathering customer data to examine user behaviors and extract valuable insights. Use analytics to see what satisfies your customers and what doesn’t, and make changes to your product to improve customer satisfaction and loyalty. Analytics into each customer segment.

Customer Lifetime Value 85

Customer Lifetime Value Software Review Underperforming Technical Team Trends 85

User Pilot

MAY 3, 2023

Pendo analytics enables you to track user engagement with onboarding guides as well as their impact on the product and business goals. For example, you can segment your users based on their responses to a welcome survey and trigger a relevant walkthrough. In short, you can use it to create and launch surveys. What kinds?

Software Review 95

Software Review Onboarding Pricing Engagement 95

User Pilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. After reading this blog post, you’ll learn: how to calculate customer churn, what metrics to track, what tools to use to understand the reasons behind churn, and how to act on the collected churn data. Let’s begin!

Churn 97

Churn Retention Subscription Payment Features 97

User Pilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Marketing 79

Marketing Market Research Branding Scaling 79

User Pilot

JANUARY 16, 2024

Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more. Market and user research : Analyze survey responses , user reviews, and social media comments to gain deeper insights into your users and their motivations, pain points, and desires.

ChatGPT 92

ChatGPT Management Underperforming Technical Team Technical Review 92

User Pilot

JULY 31, 2023

The app allows you to launch in-app surveys to collect qualitative and quantitative user feedback, including NPS data. Paths, Funnels , Segmentation, and Retention analysis are some of the analytics features that Pendo is known for. One of the surveys offered is the NPS survey for tracking customer satisfaction and loyalty.

Underperforming Technical Team 83

Underperforming Technical Team AI Scale Onboarding 83

User Pilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Analysis 87

Data Analysis Scaling Artificial Intelligence Data 87

User Pilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. NPS surveys track customer loyalty and provide insights into their satisfaction. Why is it important for SaaS companies to collect customer feedback?

Systems Review 86

Systems Review Social Media Technical Review Software Review 86

User Pilot

MARCH 29, 2023

What’s digital analytics? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. Are you in?

Data 85

Data Social Media Customer Lifetime Value Acquisition 85

User Pilot

JULY 5, 2023

Use Net Promoter Score (NPS) surveys to identify what retains your loyal customers and capitalize on them. Send CSAT surveys to measure overall customer satisfaction with your product. Analyze and act on customer survey data to identify patterns and make data-driven strategies. Create welcome surveys in Userpilot.

SaaS Payments 95

SaaS Payments Payment Solutions Payment Services Payment Methods 95

User Pilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more. Let’s begin!

Payments 75

Payments Payment Methods SaaS Payments Payment Solutions 75

User Pilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process. What are growth analytics?

Acquisition 94

Acquisition Retention Churn Metrics 94

User Pilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? In this guide, we’re going to show you how to use data analytics to improve the customer experience! Implementing data analytics can increase engagement, reduce friction , aid personalization, and improve marketing efficiency.

Data 95

Data Customer Lifetime Value Retention Churn 95

User Pilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Predictive analytics are driving business decisions such as product and marketing strategy. That said, predictive analytics needs a lot of accurate data.

SaaS Payments 97

SaaS Payments Trends Payment Solutions Payment Methods 97

User Pilot

JANUARY 23, 2023

To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools. Collect customer feedback with in-app surveys , then personalize the customer experience from that point. User behavior analytics dashboard in Userpilot.

Software Review 95

Software Review Onboarding Social Media Engagement 95

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Metrics 91

Metrics Customer Lifetime Value Data Analysis Engagement 91

User Pilot

FEBRUARY 25, 2024

Google Analytics – Best tool for tracking website conversion funnels. Visualize the journey with a funnel analysis chart Using a product analytics tool such as Userpilot , define the customer journey by adding events in the order that users should complete them. Activation funnel. Free trial to paid conversion funnel.

SaaS Payments 95

SaaS Payments Payment Services Payment Methods Payment Solutions 95

User Pilot

JUNE 19, 2023

Analytics of the course performance to enable trainers to improve their courses. Apart from text docs, you can use the resource center to embed videos , webinars, checklists , and surveys. Userpilot also offers analytics features that allow you to track user engagement with the resource center modules. Userpilot resource center.

Systems Review 89

Systems Review Management SaaS Education 89

User Pilot

MARCH 14, 2023

You can segment users to trigger feature request surveys , send feature testing invitations, and identify new improvement opportunities. You can segment users via welcome surveys with questions identifying their JTBDs and use cases. Example of Postify’s welcome survey asking users for more context.

Management 93

Management Software Review Social Media Onboarding 93