User Pilot

JANUARY 31, 2023

Secondary onboarding is a different beast entirely. A new client can experience an AHA moment at various stages in the journey: during sign-up, while using the product, or even when navigating your website before sign-up has even begun. Frictionless signup flow The best example of a frictionless signup flow is an SSO (i.e.

Onboarding 98

Onboarding Underperforming Technical Team Software Review Technical Review 98

Buffer Resources

MARCH 19, 2024

  The process is pretty straightforward and very similar to the kind of SEO you’d apply to a web page or blog post to get in to appear in Google search results.  Here’s an example of the term “make-up tutorial”: This process will also help you identify longtail keywords to target.

Social Media 115

Social Media Engineering Trends Engagement 115

User Pilot

FEBRUARY 28, 2023

An interactive walkthrough is a series of tooltips and driven actions that prompt users on how to navigate the UI and adopt a feature. Example of an interactive walkthrough. Take Asana for example and their famous flying unicorn that shows on your screen when you mark a task complete. Asana gamification example.

Strategy 98

Strategy Software Review Business SaaS 98

User Pilot

JANUARY 30, 2023

But what are some product adoption examples you can learn from? That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Introduce secondary features with in-app tooltips , like Airtable. Slack’s Facebook ad example for brand awareness.

Technical Review 98

Technical Review Software Review Underperforming Technical Team Education 98

User Pilot

JULY 30, 2023

Offer contextual help using in-app guidance Your customers should find it easy to navigate your product and use its features to get their work done. They convey short, readable messages to steer users in the right direction, as shown in the tooltip example below. Build in-app guidance with Userpilot.

Acquisition 98

Acquisition Retention Customer Lifetime Value User Experience 98

User Pilot

JULY 20, 2023

Leverage secondary onboarding to unlock extra value. For example, you can inquire about the ease of navigation, the performance of certain features, or any bugs they have experienced. Interactive walkthrough example from Rocketbots. Use an onboarding checklist to drive users toward activation. Be contextual.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

User Pilot

JUNE 30, 2023

In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. Some successful customer engagement examples for SaaS are: Miro’s welcome surveys to personalize the customer experience. Interactive walkthroughs in Figma.

Engagement 97

Engagement Entertainment AI Customer Lifetime Value 97

User Pilot

APRIL 10, 2021

Or show them all the same features during secondary onboarding. Customer Segmentation Examples in practice Conclusion. It’s an essential concept for SaaS businesses because you can customize primary, secondary, or tertiary onboarding to a segment’s unique needs. Or give them all customer support to the same level of depth.

Social Media 98

Social Media Onboarding compliance Enterprise 98

Buffer Resources

DECEMBER 14, 2022

Here are some of the main differences between the two: Video versus text : TikTok is a visual platform, so TikTok SEO involves optimizing videos and other visual content, while traditional SEO involves optimizing text-based content such as blog posts, articles, and web pages. For example, blogging is a big part of ranking in Google Search.

VP of Engineering 118

VP of Engineering Social Media Engineering Engagement 118

User Pilot

JUNE 5, 2023

The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. For example, PQLs, demos, and sign-ups measure success in the acquisition stage, while the customer lifetime value, ARR, and ARPU are measures of success in the revenue stage.

SaaS 95

SaaS Sales Funnel Customer Lifetime Value Acquisition 95

User Pilot

OCTOBER 31, 2023

The product metrics you’re tracking: For example, asking for a credit card in your free trial flow could reduce leads but increase conversion rates , so it depends on what your current product metrics look like. Example: Imagine you had 700 free users between January and June 2023, but only 200 converted. Userpilot video library.

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

User Pilot

MARCH 23, 2021

We’ll take a look at what makes a good walkthrough and give you a few examples to give you inspiration. Some examples of companies that built successful walkthroughs with Userpilot are Postfity, Kontentino and Rocketbots. If you’re feeling a bit lost for ideas, this article is for you. What We ’re Covering On Product Walkthroughs.

Social Media 98

Social Media SaaS Onboarding User Experience 98

Neil Patel

AUGUST 11, 2020

Here are some examples to get your wheels turning. Example #1 : Pretend you want to hire an agency to help you develop a content marketing system. You ultimately want a blog that continuously runs on autopilot with no work required by you. Furthermore, they typically display their partnerships for the world to see.

Marketing 144

Marketing Web Development Web Developers Social Media 144

User Pilot

AUGUST 14, 2023

In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. Example of a CSAT survey. For example, triggering a CES survey after account renewals can help you spot friction in your payment process and avoid involuntary churn.

Scale 97

Scale SaaS Payments Payment Solutions Payment Services 97

User Pilot

JULY 14, 2021

Plus, if you don’t know where to start, you’ll find some examples and questions you should use in your surveys. If you’re in a hurry, check the TL;DR section for a brief summary or j ump straight to the examples if you’re looking for some inspiration. The blogs and articles on our website were useful.

Scale 98

Scale Software Review Technical Review Scaling 98

ChurnZero

FEBRUARY 26, 2021

As the customer liaison within an organization, Customer Success must work with virtually every department – which means navigating their unique working style, culture, processes, and priorities. For example, Product Managers can share research requests when they want to talk to a customer with pain points related to a feature in review.

Customer Success 59

Customer Success Technical Review Management Sales Hiring 59

User Pilot

MARCH 4, 2021

Is this a product champion or a secondary user? Set up a walkthrough to help users navigate through that area. Let’s take an example: Postfity, a social media scheduling app, asked its users what they thought about their social media planner – the core functionality. Are they on trial or are they an advanced user?

Underperforming Technical Team 111

Underperforming Technical Team Social Media SaaS Software Review 111

User Pilot

MARCH 16, 2023

There are three main stages of user onboarding : primary, secondary, and tertiary, each focused on users at different levels of product maturity. So, how do you navigate your way through this challenge? Some tools (Userpilot is a great example) offer SOC2 certification for peace of mind. Can customer onboarding wait?

Onboarding 98

Onboarding SaaS Engineering Pricing 98

User Pilot

MARCH 18, 2021

The marketing and sales warriors in the trenches creating blog posts, running email campaigns, and closing deals. Once users understand where they can get started and how they can navigate the product, it’s time to launch the onboarding. Examples of Interactive Walkthroughs. Source-Postfity.com. Source: Helpdesk.com.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

Neil Patel

JANUARY 20, 2021

Don’t just schedule your latest blog links and product updates. Here are some of the customizations that you can include: Custom tabs Email capture forms Podcasts Video players Quizzes Polls Landing pages Apps to run contests Appointment schedule apps Blog and RSS feeds Ecommerce tabs. You can also embed the video in a blog post.

Social Media 145

Social Media Software Review Branding Engagement 145

User Pilot

JUNE 14, 2021

The interactions can range from navigation to feature usage frequency. For example, you might be looking for users who signed up less than 3 days ago, are using your product for themselves, have more than 3 web sessions, and have seen the first onboarding experience. What is product analytics?

Software 52

Software Onboarding Machine Learning Artificial Intelligence 52

User Pilot

JUNE 11, 2021

How are your visitors interacting with your blog content? From which blogs? Google Analytics helps SaaS businesses understand their website audience better by tracking a range of visitor activity, including how users arrive at your site, where they navigate, and how much time they spend on each page. From which CTA?

Software Review 52

Software Review Software Social Media SaaS 52

User Pilot

APRIL 18, 2024

Examples: SEO product-led content or email marketing. For example, with order updates. A good conversion path helps prospective customers navigate this overwhelming landscape by making the process more intuitive and relevant. For example: “Increase demo bookings by 2.25% by the end of Q2.” Gains/Benefits.

Payment Methods 105

Payment Methods Marketing SaaS Payments Payments 105

Sales Hacker

JANUARY 17, 2018

You can use the table of contents below to navigate through the guide: Why Qualifying leads matters. As an example, imagine you sell to companies that have a minimum of 50+ employees, with 3+ sales people, and you sell to various industries but your best and happiest customers are in California, growing very fast, and work in tech.

Scale 87

Scale Underperforming Technical Team Payment Methods Sales Hiring 87

SaaStr

JANUARY 28, 2020

The panel discussed navigating a future recession, building great office culture, app exhaustion and more. Have you guys seen, Aaron gave an example. Any examples of taking the risk on promoting within versus without? Anthony : I have one example of that. It is worse in these so called secondary markets.

Sales Hiring 212

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 212

User Pilot

JANUARY 23, 2023

In this article, we’ll discuss everything you need to know about customer success OKRs, including 20+ examples of how they can be used effectively. Customer success OKRs vs. KPIs People usually confuse OKRs with KPIs , so let’s quickly figure out the difference and learn from examples. Let’s consider some examples.

Customer Success 97

Customer Success Software Review Onboarding Systems Review 97

User Pilot

FEBRUARY 22, 2023

Those stages are primary onboarding (when first-time users sign up), secondary onboarding (helping existing customers discover new features and unlock more value), and tertiary onboarding (when you want to transform users into loyal customers). Secondary onboarding What is it? Secondary onboarding with Adina Timar.

Retention 95

Retention Customer Lifetime Value Onboarding Churn 95

User Pilot

APRIL 14, 2023

After all, every department can set a good onboarding example: Product. Are you trying to increase user activation, reduce churn rates, or drive secondary feature adoption? User persona example. In most cases, it’s a collaboration with multiple departments contributing to SaaS customer onboarding.

Onboarding 98

Onboarding Strategy Technical Review Software Review 98

User Pilot

JULY 31, 2023

Examples of how to create an inclusive user experience: UI color patterns: Adjust the UI color pattern to make the product more accessible to users with impaired vision. For example, you can add text transcripts or audio descriptions to your videos. Common examples include CTAs, video tutorials , demo content , templates, etc.

User Experience 98

User Experience SaaS Onboarding Engagement 98

User Pilot

APRIL 10, 2023

We look at: How Hick’s Law works Its impact on product design How to apply it to build better products Some successful examples Ready? By tracking product usage , for example, interactions with features or page views, you can identify which parts of the product are most relevant for users and which of them are underutilized.

Payment Methods 96

Payment Methods SaaS Payments Onboarding Payment Services 96

User Pilot

MAY 22, 2023

For example, the red zone in the left half of the image below highlights the high engagement area. Hotjar heatmap example. Hotjar session recording example. Here’s an example of a CSAT survey to gauge users’ reactions to their experience with a specific feature. Advanced segment example in Userpilot.

SaaS 97

SaaS User Experience Engagement Onboarding 97

User Pilot

JULY 19, 2021

In this blog post, some of the things I’m going to cover are: what feature adoption is. Try in-app announcements to expose users to new features and secondary onboarding to drive feature discovery. Use different navigation colors to highlight new features. For example, Twitter Fleets. why it is important.

Onboarding 116

Onboarding Churn Metrics Retention 116

User Pilot

JUNE 7, 2023

For example, Kontetino’s welcome survey asks you about your goal (e.g., For example, Kommunicate implemented interactive walkthroughs to hand-hold users as they interact with each feature. Use heatmaps to check how your users navigate your product UI. content approval, scheduling) and the type of company (e.g.,

SaaS 98

SaaS Sales Funnel Onboarding Acquisition 98

User Pilot

AUGUST 30, 2023

Best customer acquisition channels for SaaS companies Before we begin, it’s important to note that while customer acquisition channels are generally effective to the extent of leads they can directly generate, most channels have secondary benefits you should also be maximizing. Many more examples abound.

Acquisition 105

Acquisition Strategy Social Media Customer Lifetime Value 105

User Pilot

MARCH 29, 2023

When deciding on the free trial feature list, be sure that the product will be able to cover all primary customer pain points (but you can save secondary pain points for paid users). Here’s an example of a contextual welcome email that Calendly sends to new users: Calendly’s free trial email. Slack’s free trial vs. paid plans.

Strategy 98

Strategy Marketing Onboarding Acquisition 98

User Pilot

MAY 24, 2021

Google Analytics allows you to track a range of visitor activity, including how they arrive at your site, where they navigate, and the time they spend on each page. You can track a range of visitor activity, including how visitors arrive at your site, where they navigate, and the time they spend on each page.

Growth Marketing 98

Growth Marketing Software Marketing SaaS 98

User Pilot

MARCH 16, 2023

In this article, we’re going to go over the key elements that make up a good SaaS landing page and 20 SaaS landing page examples that you can use for inspiration when designing your own web page! That being said, there are a few key components that are shared by the majority of SaaS landing page examples you’ll see online.

SaaS 98

SaaS Customer Success User Experience Enterprise 98