User Pilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. In this article, we’re going to explore the ‘build vs buy’ argument, and break down what that means for creating a powerful onboarding experience.

Onboarding 90

Onboarding SaaS Engineering Pricing 90

User Pilot

MAY 3, 2023

Is Pendo onboarding functionality any good? We look at the onboarding features Pendo offers, how to use them, and their pros and cons. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. What is Pendo Onboarding? What is it? Read on to find out!

Software Review 94

Software Review Onboarding Pricing Engagement 94

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Onboarding 95

Onboarding SaaS Customer Support Engagement 95

User Pilot

JUNE 20, 2023

So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. Creating a positive first impression with a warm welcome message and data-backed onboarding. What is user trust?

Payment Methods 91

Payment Methods SaaS Payments Strategy Payment Services 91

User Pilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process.

Onboarding 89

Onboarding VP of Engineering SaaS Consulting 89

User Pilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

User Experience 85

User Experience Underperforming Technical Team Customer Lifetime Value Retention 85

User Pilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Because we’re just a different kind of onboarding tool! ?????. Appcues comes second-next, with really nice UX and UI. Choose Pendo if you need mobile app onboarding. Look – why not just be honest?

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

User Pilot

FEBRUARY 25, 2024

Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. Accessibility features are making UX design more inclusive. Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer.

SaaS Payments 96

SaaS Payments Trends Payment Solutions Payment Methods 96

User Pilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. This can be a broken link, poor onboarding , confusing UX, etc. The most valuable types of data to track are email click tracking, link click tracking, and UX click tracking.

Engagement 91

Engagement Underperforming Technical Team SaaS User Experience 91

User Pilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Too many product tours are passive, untargeted and ineffective.

Software Review 105

Software Review Software Onboarding Systems Review 105

User Pilot

MAY 17, 2023

User experience (UX) refers to how easy it is for users to accomplish their goals inside the product. Personalized onboarding improves PX because it allows users to discover the relevant features in less time without being overloaded with unnecessary information. What’s product experience (PX)? Why does it matter?

Customer Lifetime Value 86

Customer Lifetime Value User Experience Onboarding Scale 86

User Pilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. . Productboard. StoryChief.

Onboarding 145

Onboarding SaaS User Experience Software 145

User Pilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding 94

Onboarding Underperforming Technical Team Software Review Technical Review 94

User Pilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Let’s get right to it! What is Pendo?

Underperforming Technical Team 81

Underperforming Technical Team AI Scale Onboarding 81

User Pilot

JUNE 8, 2023

As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. After setting onboarding goals, tracking user interaction with in-app guidance elements will optimize the onboarding process to increase activation rates. What is event data? Why should you collect event data?

SaaS Payments 84

SaaS Payments Data Payment Solutions Payments 84

User Pilot

MAY 5, 2022

This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. Additionally, churn analysis will help you determine if you should focus on customer onboarding or product usability. Let’s begin! A churn rate over 10 % indicates trouble.

Churn 97

Churn Retention Subscription Payment Features 97

User Pilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Software Review 95

Software Review Outsourcing Services SaaS Sales Hiring 95

User Pilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. Then, it’s relatively simple to create an onboarding process that meets their needs and drives adoption. What are onboarding tooltips? Ready to get started? Let’s dive in!

Onboarding 93

Onboarding Underperforming Technical Team SaaS Compensation 93

User Pilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! What is goal-oriented user onboarding?

Onboarding 78

Onboarding SaaS Education Engagement 78

User Pilot

JUNE 19, 2023

Recently, “user flows” have become an increasingly popular concept in the SaaS world. initial engagement, onboarding, customer support, and so on – not just a task in your app). Here’s an example of what a signup user flow might look like for a SaaS product: Users visit the website and land on the signup landing page.

Onboarding 86

Onboarding User Experience Churn Engagement 86

User Pilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Education 96

Education Onboarding Customer Success Engagement 96

User Pilot

JANUARY 30, 2023

It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data. TL;DR Customer behavior analytics is an in-depth analysis of user interactions within your product that helps SaaS companies understand customer preferences and locate friction points.

Customer Lifetime Value 90

Customer Lifetime Value Software Review Retention Churn 90

User Pilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Engage users right from the start of their journey with onboarding checklists.

Engagement 80

Engagement Strategy SaaS Customer Lifetime Value 80

User Pilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. Unmet customers’ needs to inform your product roadmap. Hiccups in user experience. Customer analysis involves six steps: 1.

User Experience 93

User Experience Underperforming Technical Team Churn Retention 93

User Pilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. Our article provides guidance for SaaS teams on how to effectively localize their content. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. Let’s get right to it.

SaaS Payments 83

SaaS Payments Outsourcing Services Payment Solutions Payment Services 83

User Pilot

JULY 11, 2023

We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. TL;DR The best customer experience videos about user onboarding include: A Userpilot video about SaaS onboarding (with an AI-generated avatar). Malewicz’s take on mobile onboarding screens.

Technical Review 79

Technical Review Onboarding Mobile Retention 79

User Pilot

MARCH 21, 2023

For any SaaS owner or product manager, understanding your customers’ daily lives and the user tasks they need to complete to achieve their goals is vital. There are several examples from across the SaaS world of user task analysis: read on below to find out more. Let’s get straight into it! a layered task diagram).

User Experience 79

User Experience Interviewing Onboarding SaaS 79

User Pilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo!

Systems Review 87

Systems Review Management SaaS Education 87

User Pilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). Let’s dive straight into it!

Customer Lifetime Value 87

Customer Lifetime Value Sales Funnel Onboarding Acquisition 87

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 77

Onboarding SaaS Payments Payment Services Payment Solutions 77

Chart Mogul

JULY 8, 2020

SaaS companies dedicate a lot of time and money to the same goal — they want to give customers a reason to stay and reduce churn. Yet, it’s easy to find this kind of inconsistency with brands that do not have a well-defined voice, particularly when it comes to UX copy. There’s one small detail. Betty Crocker wasn’t a real person.

Branding 133

Branding Churn Underperforming Technical Team Retention 133

User Pilot

FEBRUARY 4, 2023

Growth metrics are helpful across multiple departments, especially with product teams, marketing teams, and UI/UX designers. Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? The growth metrics you should be tracking. Let’s get started.

Acquisition 93

Acquisition Retention Churn Metrics 93

User Pilot

MARCH 27, 2023

Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Let’s get right to it. Book the demo!

Underperforming Technical Team 97

Underperforming Technical Team SaaS Churn User Experience 97

User Pilot

JULY 4, 2023

Use loyalty programs and rewards to encourage users to leave reviews, increasing your SaaS’s word-of-mouth promotion. Automate in-app onboarding so new users get value without manual intervention. Read on to discover how to cross the chasm and scale your technology company. Book a demo now. What is the chasm?

Scale 83

Scale Scaling Technical Review SaaS 83

User Pilot

SEPTEMBER 10, 2022

We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. UX surveys help you rack up your customers' feedback about their experience with your app using an in-app feedback survey. Asking UX survey questions requires you to know what you wish to achieve with them.

User Experience 85

User Experience Underperforming Technical Team Scale SaaS 85

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process.

Retention 92

Retention Strategy Marketing SaaS 92

User Pilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. A good customer satisfaction level ensures great product engagement to retain customers longer.

SaaS Payments 94

SaaS Payments Payment Solutions Payment Services Payment Methods 94