User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? It should be able to make users understand your product’s value so that they continue using it by investing their money. Tracking the metrics helps you improve your onboarding process and retain more customers.

Onboarding 97

Onboarding Metrics Retention Scale 97

User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? TL;DR A conversion path is a step-by-step process that guides prospects. From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. A good conversion path makes the process frictionless.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

User Pilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Create data-driven product roadmaps.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

Blulogix

MARCH 25, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Navigating Financial Process Complexity in B2B Subscriptions The financial backbone of B2B subscription models rests on efficiently managing complex processes spanning billing, payments, revenue recognition, and reporting.

Payment Services 78

Payment Services Payment Features Payments B2B 78

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

User Pilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! Product managers are busy people.

Onboarding 97

Onboarding SaaS Education Engagement 97

Totango

APRIL 9, 2024

This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time. Madelyn shared how Aircall is leveraging digital customer success to garner deeper product insights.

Scale 108

Scale Sales Compensation Customer Success 108

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Data 92

Data Finance Enterprise Interviewing 92

Blulogix

APRIL 9, 2024

Unlike physical inventory, digital products and services don’t occupy physical space, yet they require meticulous tracking, billing, and reconciliation to ensure business efficiency and customer satisfaction. Regular Reconciliation Processes: Establish routine reconciliation processes to verify that billing aligns with usage.

Scale 52

Scale Subscription Payment Features B2B 52

Blulogix

MARCH 7, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Metering Challenges As the subscription economy grows, B2B businesses are increasingly adopting usage-based, consumption, and SaaS metering models.

B2B 52

B2B Subscription Payment Features Systems Review 52

User Pilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. TL;DR A feature release involves adding and launching feature improvements or new functionality to a product.

Underperforming Technical Team 97

Underperforming Technical Team Sales Recruiting Social Media Onboarding 97

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty. Book the demo!

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

Totango

OCTOBER 11, 2021

Knowing what is driving customer adoption provides the information you can use to boost retention. One key to higher adoption is extending the onboarding process beyond the initial account set-up phase. However, if your communication with your customer stops there, you’re not doing anything to ensure continued feature adoption.

Education 96

Education Onboarding Communication Retention 96

Scytale

MAY 13, 2024

An eye-opening 98% of companies admitted they don’t have the required in-house expertise, staffing levels, budget or tools to adequately embark on and maintain the rigorous security compliance processes and evidence collection required for continuous audit-readiness.

compliance 52

compliance B2B Trends Healthcare 52

Totango

AUGUST 23, 2022

During the sales process, including sales appointment scheduling, meetings and payment processes. Thus, customer journey touchpoints may occur anywhere in the marketing, sales and support processes. Providing tutorial tips to answer customer questions and encourage greater product adoption. Blog content.

B2B 116

B2B Payment Methods Payments SaaS Payments 116

User Pilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A user has reached ‘adoption’ when they start paying for your services. Ready to get started? Ready to get started?

Customer Lifetime Value 98

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 98

Blulogix

MARCH 20, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Understanding the Renewal Process in B2B Subscriptions In the competitive landscape of B2B subscriptions, the renewal process is a critical moment of truth. Ensure the process is straightforward, with clear steps and support readily available.

Payment Features 52

Payment Features B2B Subscription Customer Lifetime Value 52

Totango

JULY 11, 2023

SVP of Customer Success “Totango takes all of our feedback and implements it almost immediately or can provide a product roadmap timeline in which it will be accomplished. I appreciate the continued communication with our CSM to improve the product or make recommendations consistently!” — Ashley M., .” — Juan G.,

Customer Success 83

Customer Success Scale Innovation Forecasting 83

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. It can even help maximize feature adoption. Book a demo now to get started.

User Experience 105

User Experience Engagement Trends Churn 105

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. TL;DR Product adoption refers to the process by which customers integrate a new product into their daily lives or business operations.

Metrics 98

Metrics Customer Lifetime Value Churn Retention 98

Totango

NOVEMBER 27, 2023

Focus on customer value to drive alignment between sales and CS When customer success first came on the enterprise scene, the focus of the function was a mix of driving product adoption and channeling ongoing support or service requests.

Revenue 71

Revenue Sales Customer Success Churn 71

User Pilot

JUNE 20, 2023

Why is product idea validation important? As a product manager, how can you effectively validate ideas and build a successful product that delights users? We look at the process of idea validation and a range of tools and techniques you can leverage to aid the process. What is product idea validation?

Underperforming Technical Team 98

Underperforming Technical Team Social Media Scale Interviewing 98

User Pilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. But what are some product adoption examples you can learn from? Improving feature adoption is easier said than done. They include innovators, early adopters, early majority, late majority, and laggards.

Technical Review 98

Technical Review Software Review Underperforming Technical Team Education 98

Subscription Flow

FEBRUARY 20, 2024

If you are on the lookout for automated billing software for small businesses, this is the blog for you to read. Before we jump to the meat of the blog, let us quickly go over the bare-bones definition of what exactly is automated billing software and why most small businesses require it.

Payment Solutions 89

Payment Solutions Payment Features Payment Services SaaS Payments 89

User Pilot

JULY 23, 2023

With the right go-to-market team, your new launches won’t suffer unnecessary delays and you can increase adoption but focusing on the right things. TL;DR A go-to-market strategy is a comprehensive plan for taking your product or service to target customers. Create a go-to-market process (or processes) and train the team to follow them.

Marketing 96

Marketing Customer Lifetime Value SaaS Advertising 96

Totango

DECEMBER 20, 2023

This recognition shines a spotlight on our commitment to offering an easy and efficient implementation process. These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. The onboarding experience was in-depth and thorough.

Software Review 109

Software Review Technical Review User Experience Enterprise 109

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

Totango

OCTOBER 18, 2023

Totango, customer success software your business can’t outgrow, provides unlimited scalability and unmatched time to value that helps cross-functional enterprise teams drive productivity, retention, and expansion. If you aren’t yet a customer, sign up for your demo to get started today!

Business 102

Business Software Review Technical Review Retention 102

User Pilot

FEBRUARY 26, 2023

It addresses all you need to know about the customer success renewal process and how to create a playbook that guarantees repeated success. TL;DR A customer success renewal playbook is a step-by-step outline of the processes necessary for customer retention and subscription renewals. A CSM tracks progress by tracking health.

Customer Success 98

Customer Success SaaS Retention Education 98

Totango

OCTOBER 11, 2021

Knowing what is driving customer adoption provides the information you can use to boost retention. One key to higher adoption is extending the onboarding process beyond the initial account set-up phase. However, if your communication with your customer stops there, you’re not doing anything to ensure continued feature adoption.

Education 78

Education Onboarding Communication Retention 78

User Pilot

JULY 31, 2023

13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Use interactive walkthroughs to improve feature adoption and drive value. This will reduce your time to value and improve adoption rates, increasing the chances that customers will stick with you.

Retention 98

Retention Strategy Marketing SaaS 98

User Pilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. User adoption is how you measure how much of your product the user is regularly using. To improve user adoption, you must consider every part of the customer journey. What is user adoption?

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Features 98

User Pilot

MARCH 25, 2024

TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. User sentiment analysis is the process of collecting user feedback data and analyzing the sentiment and intent behind it using tools like natural language processing. Act on insights to drive positive sentiment.

Social Media 105

Social Media Software Review Technical Review Machine Learning 105

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. What is user adoption?

Strategy 98

Strategy Software Review Business SaaS 98

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

User Pilot

JUNE 30, 2023

This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. Userpilot is a product adoption platform that offers an AI-powered writing assistant to generate SaaS microcopy. Let’s dive in!

AI Search 98

AI Search AI Payment Solutions ChatGPT 98

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Accessibility features are making UX design more inclusive.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105