User Pilot

MARCH 16, 2023

This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in. However, if you want to access more advanced analytics or complex integrations, it will perhaps be better to look into other alternatives. Why should you look for alternatives? UserGuiding’s dashboard.

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User Pilot

MAY 18, 2022

The best Pendo alternatives in terms of pricing and use cases are Userpilot and Hotjar. and numeric scales [to derive NPS scores]. Customer satisfaction and user sentiment data are collected through CSAT and NPS surveys. Like Pendo Feedback, NPS is a premium feature in the Pendo product. Pendo Feedback alternatives.

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User Pilot

JULY 31, 2023

We also have a quick look at Userpilot as a worthy Pendo alternative. The app allows you to launch in-app surveys to collect qualitative and quantitative user feedback, including NPS data. Userpilot is an attractive Pendo alternative. One of the surveys offered is the NPS survey for tracking customer satisfaction and loyalty.

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User Pilot

FEBRUARY 21, 2023

Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. We also look at Userpilot as an alternative to these two tools. The ability to easily plug NPS into an app is also huge. Let's jump right into it! Pendo review.

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User Pilot

AUGUST 14, 2023

There are five types of product satisfaction surveys: NPS surveys. Ask users how they would feel if they could no longer use your product (with more alternatives). Measure customer loyalty with an NPS survey. Building an NPS survey with Userpilot. CSAT surveys. Evaluate the usability of your product with CES.

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User Pilot

JUNE 12, 2023

Example of questions to ask: Which product/service would you consider as an alternative to ours? Net Promoter Score survey (NPS) This survey uses an 11-point scale (0-10) to measure customer loyalty and predict business growth. Quantitative and qualitative NPS surveys to get holistic customer feedback during marketing surveys.

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User Pilot

SEPTEMBER 24, 2020

[Editor’s note: If you’re looking for a more introductory resource on NPS and how to use it – check out our earlier Guide to NPS here.]. If you’re looking for the best NPS tools, you’ve come to the right place. What to Look For in NPS Tools & Best NPS Software. Userpilot NPS. Alternative NPS Tools.

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Totango

OCTOBER 26, 2021

NPS scoring is good as far as it goes, but it only provides insight into one facet of your customers’ sentiment toward your brand. Here we’ll look at what NPS score tells you and what its limitations are. Then we’ll suggest some other metrics you can use to compensate for the limitations of NPS scoring. Click to enlarge.

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Totango

OCTOBER 26, 2021

NPS scoring is good as far as it goes, but it only provides insight into one facet of your customers’ sentiment toward your brand. Here we’ll look at what NPS score tells you and what its limitations are. Then we’ll suggest some other metrics you can use to compensate for the limitations of NPS scoring. Click to enlarge.

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User Pilot

MAY 3, 2023

Finally, we check out a very attractive alternative to Pendo. Any you may want, for example, welcome surveys to segment your users or NPS surveys to measure customer loyalty. For example, you can use it to measure user retention , product stickiness, or NPS. What is it? Read on to find out! What kinds? Pendo Guide analytics.

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SaaStr

SEPTEMBER 16, 2022

Obviously, customers in your home market should love the product, but you also need to stay updated on your retention rates and NPS to ensure they are staying with your company. Briggs emphasizes, “There are alternatives [to going international]. Data and trackable metrics are critical to understanding your success.

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User Pilot

FEBRUARY 20, 2023

We also have a quick look at Userpilot as an alternative for each of the tools. Userpilot is a digital adoption platform with advanced analytics tools , which is a good alternative to Pendo and Amplitude at a fraction of their price. However, you cannot use it to run NPS or CSAT surveys , for which Pendo has a separate module.

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User Pilot

JULY 31, 2023

Are you looking for solid Intercom alternatives but not sure which one to pick? If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Why is an Intercom alternative needed?

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User Pilot

JUNE 20, 2023

These could be follow-up questions in ranking/score-based surveys like the Net Promoter Score (NPS) surveys. This allows you to understand why customers churn and suggest alternative options like downgrading or pausing the account. NPS analytics dashboard in Userpilot. The image below shows the insights from NPS response tags.

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User Pilot

FEBRUARY 26, 2023

Examples of customer retention survey questions include: Net promoter score (NPS) : “How likely are you to recommend our product to others on a scale of 0-10?” If not, they are simply going to look for an alternative solution. Relational NPS surveys are carried out at regular intervals (annual, quarterly, biweekly, etc.)

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Retention Scale Underperforming Technical Team Churn 98

User Pilot

FEBRUARY 26, 2023

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. Userpilot is a perfect alternative to Mixpanel, offering a code-free solution for marketing , product analytics , and customer feedback. Mixpanel pricing.

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User Pilot

APRIL 18, 2023

Send NPS surveys periodically to measure customer loyalty and tag responses. For this, you can take advantage of welcome surveys to collect data and segment users based on their needs, in-app behaviors, NPS responses, and product usage. Tagging NPS responses with Userpilot. Building NPS surveys with Userpilot.

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User Pilot

JANUARY 23, 2023

Then, create customer segments based on shared characteristics – whether it be jobs to be done, stage in the user journey, NPS score , location, etc. There are a few types of surveys you can use to gather feedback – customer effort score (CES) surveys, customer satisfaction (CSAT) surveys, and net promoter score (NPS) surveys.

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User Pilot

APRIL 10, 2021

To segment users, first choose whether you want to segment by demographics, in-app behavior, user attributes, NPS, or account. As we’ve written numerous times before on this blog, traditional product tours suck. By NPS score. Under the dropdown from Add Conditions, select NPS. By user sentiment.

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Social Media Onboarding compliance Enterprise 98

User Pilot

JULY 18, 2022

Loyalty is often measured through NPS and other similar surveys. Customers could renew their subscription simply because they haven’t found a better alternative. Segment and reach out to detractors after conducting NPS surveys. These customers aren’t actively searching for alternative solutions.

Retention 98

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User Pilot

APRIL 28, 2022

But it’s not just a Pendo vs. Appcues debate: there are several Appcues and Pendo alternatives to consider. Appcues vs Pendo: Is there a better alternative? For mid-market SaaS companies run by product teams, Userpilot is a much more cost-effective alternative (starting at just $249 a month ). How much does this cost?

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User Pilot

APRIL 19, 2022

If you’re looking to create user surveys to examine sentiment and customer loyalty, then chances are you’ve considered using a Pendo NPS survey. Like every other B2B buyer, it’s important to research a product before committing to it, especially in this case that you can’t try out Pendo NPS for free.

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Totango

OCTOBER 26, 2021

NPS scoring is good as far as it goes, but it only provides insight into one facet of your customers’ sentiment toward your brand. Here we’ll look at what NPS score tells you and what its limitations are. Then we’ll suggest some other metrics you can use to compensate for the limitations of NPS scoring. Click to enlarge.

Customer Success 62

Customer Success Systems Review Software Review Compensation 62

Totango

DECEMBER 21, 2021

Check-ins for Customers with Low NPS or CSAT Scores. Another warning sign of potential churn is a low Net Promoter Score (NPS) or CSAT score. Monitoring customer health score provides an alternative, simplified method for tracking satisfaction. A low score tends to indicate low satisfaction and increased risk of churn.

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Customer Success Management Onboarding Retention 107

User Pilot

APRIL 7, 2023

Send voice-of-the-customer surveys like CSAT , CES , NPS , and feature surveys to collect and analyze customer feedback. For example, you can ask when they encountered a specific problem, what it was, how they solved it, and what alternatives they looked into. Customize your in-app NPS survey with Userpilot.

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User Pilot

OCTOBER 27, 2021

If you’re looking for an affordable, code-free SaaS customer onboarding solution, Userpilot is a terrific alternative to Whatfix and WalkMe. If that’s the case, Userpilot makes a great alternative to Whatfix and WalkMe. An alternative to SaaS customer onboarding. Alternative options for SMEs. What is WalkMe?

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User Pilot

OCTOBER 8, 2021

We previously discussed them in our blog post about Pendo here. NPS is not available on Pendo's free trial; it requires you to pay. Userpilot includes NPS for free. In general, Userpilot is much more concerned that you interact with your customers directly via NPS and qualitative microsurveys than Pendo is.

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Software Review Systems Review Onboarding Retention 98

User Pilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. NPS (which stands for Net Promoter Score) is a survey based on a 0-10 scale to measure customer loyalty with a product or service.

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User Pilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. We will get the hard news out of the way first: what a good NPS (or Net Promoter Score) is depends on your industry. Some industries like SaaS will have an average NPS of 30. Want an NPS survey like this? What Is NPS?

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User Pilot

DECEMBER 9, 2021

Reduce churn with in-app self-service support , exit surveys , and by using NPS to proactively reach out to detractors before they churn. Use NPS to proactively identify customers before they churn. In-app NPS surveys are a great way of understanding which customers are loyal and which are not. Get a Userpilot demo and see how!

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User Pilot

AUGUST 23, 2021

How well do you know your NPS detractors? Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Promoters (Net Promoter score NPS 9 or 10) are enthusiastic, loyal customers. What are NPS detractors? NPS survey built with Userpilot.

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User Pilot

JULY 20, 2023

Identify at-risk customers using NPS surveys. Customers will struggle to justify your actions or see how the new price is worth it, so they’ll switch to cheaper alternatives. Identify at-risk customers using NPS surveys NPS surveys are great at measuring customer loyalty and identifying customers on the verge of churn.

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User Pilot

FEBRUARY 28, 2023

There are various examples of different SaaS organizations that utilize these best practices to great effect, including Miro (an in-app widget), Userpilot ( NPS survey ), Slack ( PMF survey ), Nicereply (CES survey), and Asana ( churn survey ). You can also offer them alternatives before they leave (i.e.,

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User Pilot

OCTOBER 19, 2021

We will also suggest an alternative and more cost-effective solution: surprise, surprise – Userpilot. These features are of excellent quality overall, but could be more user-friendly and lack NPS in the free trial. Pendo alternatives like Userpilot are more user-friendly here. Jump on a quick call with us.

Retention 98

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User Pilot

MARCH 7, 2023

However, with several alternative analytics options available, it is important to assess if it is truly worth the investment. You will also discover if it’s the best choice for your business, or if there are better value-for-money alternatives. The post Amplitude Analytics: Is It Worth The Money Or Is There A Better Alternative?

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User Pilot

JULY 10, 2023

You should avoid leading questions for customer effort score surveys, NPS surveys , product feedback surveys, and customer feedback surveys. ” It forces users to consider that their customer service solved their issues promptly without mentioning any alternative scenario. Direction implication question in an NPS survey.

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User Pilot

MARCH 23, 2023

You can also attempt to recover the customer by offering customized alternatives to canceling their account. Analyze NPS responses to identify patterns Manually go through qualitative NPS responses and tag them based on the score. By using NPS response tags , you can identify patterns and commonalities in detractor responses.

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