User Pilot

JULY 13, 2023

In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. TL; DR The company’s growth rate refers to the measurement of variables that indicate a company’s growth over time.

Metrics 98

Metrics Customer Lifetime Value Benchmarks Churn 98

User Pilot

JANUARY 27, 2023

Do you prefer free plans or just free trials? Or are your trials paid? So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? TL;DR Free trials drive PLG by providing users with a chance to experience the product value.

SaaS Payments 98

SaaS Payments B2B SaaS Payment Solutions 98

User Pilot

APRIL 10, 2023

Instead of offering only basic features or limited usage, a free trial gives access to the full product for a limited period. The main downsides are high support costs and low conversion rates of 5 %. To increase the conversion rate , use free or reverse trials to give users access to premium features within the free plan.

Strategy 97

Strategy SaaS Onboarding Marketplace as a Service 97

User Pilot

JANUARY 31, 2023

Product launch metrics provide valuable insights that you can use to improve your product and increase product growth. A successful product launch helps SaaS companies establish themselves in the market, increase brand awareness, and drive more revenue. What are the phases of a product launch? SaaS Product Launch Phases.

Metrics 98

Metrics Scale Software Review Retention 98

User Pilot

APRIL 16, 2024

When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. Tracking user behavior offers several benefits, including increased product stickiness and reduced churn.

User Experience 105

User Experience Engagement Trends Churn 105

User Pilot

MARCH 14, 2023

How do you boost your freemium conversion rate and accelerate your SaaS growth? However, before we dive into different techniques you can use to drive conversions and analyze some successful examples, we look at the upsides and downsides of using the freemium model along with some useful benchmarks.

SaaS 98

SaaS Onboarding Benchmarks B2B 98

User Pilot

JUNE 2, 2023

Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. What is product adoption?

Metrics 98

Metrics Customer Lifetime Value Churn Onboarding 98

Subscription Flow

APRIL 23, 2024

In this blog, we will be looking at Paddle vs Chargebee vs SubscriptionFlow to bring you up to speed on their latest features in 2024, so you can pick the software that serves as the best fit for your subscription-based business. Doing this ensures the data-driven reduction of churn.

Payment Solutions 80

Payment Solutions Payments Payment Services SaaS Payments 80

User Pilot

JANUARY 19, 2023

Key quantitative metrics that you should measure are: Trial-to-paid conversion rate , Product adoption rate, Feature usage rate, Customer acquisition cost, Retention rate , Customer health score , Churn rate , Customer lifetime value , Gross profit margin & Monthly recurring revenue.

Metrics 98

Metrics Customer Lifetime Value Retention Onboarding 98

User Pilot

MARCH 31, 2023

The 10 key onboarding metrics and KPIs are: time to value, user activation rate, time to complete onboarding, the number of support tickets, trial-to-paid conversion rate, product adoption rate, product stickiness, customer retention rate, customer effort score, and customer satisfaction rate.

Onboarding 97

Onboarding Metrics Retention Scale 97

User Pilot

MARCH 26, 2023

Trying to conduct a conversion funnel analysis to find out why your sales conversion rates are still not up to the mark? Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. What is a conversion funnel? Let’s start!

Underperforming Technical Team 98

Underperforming Technical Team User Experience Customer Lifetime Value Retention 98

User Pilot

MAY 1, 2024

Try Userpilot and Take Your Customer Loyalty to the Next Level Get a Demo 14 Day Trial No Credit Card Required What exactly is online community building? Are you planning to build a community for your product but are intimidated by the amount of work needed? Ultimately, building a community is a win-win situation for its owners and members.

Branding 102

Branding Social Media Acquisition Advertising 102

User Pilot

JANUARY 18, 2023

TL;DR Product-led growth brings lower acquisition costs, shorter sales cycles, higher retention rates, and more satisfied customers. Simplifying the onboarding experience , personalizing the journey based on the JTBD, and optimizing in-app messaging can all boost your product-led growth rate. What does PLG stand for in marketing?

Strategy 98

Strategy Marketing Scale Software Review 98

User Pilot

MAY 18, 2023

Goals: The goal of UX is to optimize the in-app experience and help users complete tasks easily, while the goal of CX is to create great experiences throughout the customer journey to nurture loyalty and increase customer retention. Read on to find four key differences between UX and CX and how to improve both. What is user experience?

User Experience 98

User Experience Underperforming Technical Team Customer Lifetime Value Retention 98

User Pilot

JANUARY 31, 2023

Have you ever used Customer Success Qualified Lead (CSQL) to drive product growth and increase your revenue? In this article, we’ll go over what a know what customer-qualified lead is, why it’s important to track them and how can this help increase revenue. If not, then you’re missing out! Let’s get started!

Customer Success 98

Customer Success Revenue Software Review Strategy 98

Neil Patel

APRIL 7, 2020

The chart breaks down how many free-trial signups Ubersuggest has received throughout the past month. Keep in mind, new customers means free trials… a large portion of free-trial users doesn’t convert into paying customers but still, the more trials you get in theory, the more paid customers you will eventually get.

Payment Methods 145

Payment Methods Payment Solutions Marketing Payment Services 145

User Pilot

APRIL 23, 2023

Conversion rate measures the percentage of users performing the desired action. The retention rate measures the percentage of paying users retained over a period. Product onboarding engagement rate measures the percentage of newly engaged users who actively complete the onboarding process. What are product health metrics?

Metrics 97

Metrics Customer Lifetime Value SaaS Scale 97

User Pilot

MAY 8, 2023

As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers. Creating a personalized user journey (based on product analytics) from the first touchpoint to the point of conversion and beyond is crucial to keep retention rates high in the long run.

Software Review 98

Software Review Outsourcing Services SaaS Sales Hiring 98

CustomerSuccessBox

MARCH 15, 2022

So, read further on how to boost your free trial to paid conversion rate. For SaaS organizations, the purpose of a free trial is to obtain a customer. In this blog, you’ll learn how to boost your free trial to paid conversion rate using some simple, effective tactics.

Customer Success 52

Customer Success Payment Solutions Scale Payment Features 52

User Pilot

NOVEMBER 12, 2023

In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. For instance, a user who spends time viewing the pricing pages for your higher plans or taking a free trial for an add-on feature is indirectly telling you they’re interested in upgrading.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

SaaStr

JULY 11, 2023

How do you win with a high-velocity sales strategy in a fast-moving, competitive market? What are common pitfalls to avoid, and how can teams maximize efficiency and meet quota? No matter where you are in the life of your company, you need to keep the big problem you are solving for your customer as your North Star. Keep redefining it. Mid-Market?

Sales Hiring 165

Sales Hiring SMB Sales Recruiting Payment Methods 165

User Pilot

JUNE 29, 2023

Now let’s check out the 15 best HubSpot integrations, including their best features/use cases, prices, and ratings on the G2 platform. Some use case examples are: Define Enterprise free trial accounts automatically in Userpilot. Are you looking for the best HubSpot integrations to access a broader set of solutions?

Scale 52

Scale Business SaaS Pricing 52

User Pilot

APRIL 20, 2023

To help with this, we’re going to unpack exactly what adoption is, break down the product adoption process, and show you techniques for boosting the adoption rate. Nailing the product adoption process will help boost free-to-paid conversion rates , improve customer retention , and boost customer loyalty.

Customer Lifetime Value 95

Customer Lifetime Value Onboarding Retention Innovation 95

User Pilot

NOVEMBER 21, 2023

Product analytics Hubspot can help you to make data-driven decisions about your product development and marketing needs. From understanding customers to driving sales, analytics is a crucial tool for modern product managers. In this article, we examine what you can achieve with the product analytics software from Hubspot.

Management 105

Management Software Social Media Trends 105

Baremetrics

OCTOBER 12, 2021

With Baremetrics Trial Insights , you can track new trials and active trials. You can segment your trial customers based on different categories and easily monitor the customers with the highest conversion potential. Check our own Baremetrics free trial here and start keeping track of your trial metrics.

Payment Methods 98

Payment Methods SaaS Payments Payment Services Sales Hiring 98

Neil Patel

JULY 31, 2021

A conversion funnel is a visual representation of the stages in a buyer’s journey, from the moment they land on your page until they complete a purchase. How do you create a conversion funnel, though, and how do you get the most from this tool? Should I Use the AIDA Model to Create My Conversion Funnel? Let’s take a look.

Software Review 145

Software Review Social Media Sales Funnel Branding 145

Unbounce

JANUARY 13, 2022

More privacy regulations are on the horizon—here’s how to pivot your paid advertising strategy. Yes, some still remain (stick to one CTA, people), but recent conversion data has also uncovered new best practices —and a staggering amount of landing pages that don’t apply them. (Please, just no more Tiger King.)

Marketing 144

Marketing AI Machine Learning Artificial Intelligence 144

Baremetrics

JULY 20, 2021

Anyone in tech can tell you, the SaaS industry is growing at an insane rate. With the number of SaaS companies increasing, it is crucial for you to follow certain growth strategies to outdo your competitors. If there’s one brand you and I can learn from to become better SaaS marketers, it’s HubSpot.

SaaS Payments 105

SaaS Payments Payment Services Marketing Payment Solutions 105

User Pilot

APRIL 28, 2023

TL;DR Product adoption comprises the entire end-to-end journey of someone interacting with your product, from early interest to awareness to a free trial, and beyond. TL;DR Product adoption comprises the entire end-to-end journey of someone interacting with your product, from early interest to awareness to a free trial, and beyond.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 98

OPEXEngine

AUGUST 31, 2021

High customer acquisition costs, like some low conversion rates, shouldn’t automatically be considered a bad signal. Conversion rates. It’s not always the case that a low trial-to-paid conversion rate is bad if the volume of visitor-to-trial traffic is high. “A

Metrics 52

Metrics SaaS Acquisition Business Model 52

User Pilot

FEBRUARY 3, 2023

In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Key metrics to track across the customer onboarding lifecycle are the activation rate , conversion rate , customer engagement score , customer satisfaction score , feature adoption score , and expansion MRR.

Education 98

Education Onboarding Customer Success Engagement 98

The Angel VC

MARCH 23, 2016

I received a lot of great feedback on the template and the original post remains one of the most viewed posts on this blog up to this day. Therefore the key drivers of my imaginary startup are organic growth rate, marketing budget and customer acquisition costs, conversion rate, ARPU and churn rate.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

User Pilot

FEBRUARY 4, 2023

When you wow your customers with the right strategies, you create a happier user base and increase the odds of long-term customer success. In fact, excellent customer service is one of the best ways to increase customer loyalty and retention. When it comes to customer retention , figuring out how to wow a customer is crucial.

Social Media 97

Social Media Software Review Growth Hacking Onboarding 97

Baremetrics

AUGUST 17, 2020

What’s your free trial conversion rate? Then, we organize it all into charts and reports so you can track and analyze things like churn rate, MRR, growth rate and a ton of other important metrics that clue you into the health of your business. What’s my churn rate? How are people getting to your website?

Payment Methods 124

Payment Methods Business SaaS Payment Solutions 124

User Pilot

DECEMBER 12, 2022

Types of user engagement metrics to track using the engagement dashboard are but are not limited to: Product usage metrics: product onboarding engagement rate, product activation rate , time to value, user engagement score, product stickiness, etc. Having one will enable your team to collaborate more effectively.

Engagement 98

Engagement Metrics Scale Customer Lifetime Value 98

Unbounce

MAY 27, 2021

As the digital marketing strategist for CD Baby , he regularly sees double-digit conversion rates in his landing page campaigns. We’re talking about conversion rates upwards of 37%, lasting months at a time. We’re talking about conversion rates upwards of 37%, lasting months at a time. Kinda—ahem— heroic.

Artificial Intelligence 139

Artificial Intelligence Scale SaaS Payments Payment Methods 139

User Pilot

JUNE 9, 2023

Increase conversion rates and drive business growth: When you personalize the user experience, it shortens the time to value , i.e., the time it takes users to see value in your product and justify their investment in it. Not all of your customers have the same jobs to be done or are in the same stage of the customer journey.

Onboarding 94

Onboarding SaaS User Experience Engagement 94