User Pilot

JUNE 5, 2023

What is a product-market fit survey ? How do you use a PMF survey template to build one? TL;DR The product-market fit (PMF) survey helps a business measure if its product meets market demand and if it’s good enough that users are ready to pay for it. Consider sending PMF surveys after major product updates.

Product Marketing 98

Product Marketing Engagement Marketing Onboarding 98

User Pilot

JUNE 30, 2023

We’ve handpicked the right survey questions under different research categories to make everything easy. You’ll also find techniques for collecting feedback and best practices to ensure everything goes well. Trigger customer feedback surveys contextually for existing customers. Book a demo to learn more!

Scale 98

Scale Software Review Underperforming Technical Team Social Media 98

User Pilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. A short feature research survey to explore what future improvements your customers would like to see on your product. Let’s go over them.

Scale 96

Scale Market Research User Experience Benchmarks 96

User Pilot

JUNE 28, 2023

Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. When used correctly, customer feedback can shape your growth strategy, help you detect issues, improve your brand image, and increase customer loyalty.

Market Research 98

Market Research Scaling Branding Social Media 98

User Pilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. TL;DR A customer feedback form is a way to gather customer feedback in a structured way. What is a customer feedback form?

Marketplace as a Service 98

Marketplace as a Service Churn Onboarding Engagement 98

User Pilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. What is Intercom?

Software Review 97

Software Review Scale Mobile Onboarding 97

User Pilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience.

Data 96

Data Scale User Experience Underperforming Technical Team 96

User Pilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Analysis 98

Data Analysis Scaling Artificial Intelligence Data 98

User Pilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. But first, what’s in-app feedback?

Software Review 96

Software Review SaaS Mobile Onboarding 96

User Pilot

MARCH 29, 2023

Today, there are smiley face surveys. This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction.

Scale 98

Scale Social Media Scaling Onboarding 98

User Pilot

JANUARY 16, 2024

TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), Use ChatGPT as a brainstorming partner for product ideas , feature ideas, product names, etc. create content, and more. Book a demo today to begin!

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

User Pilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more.

Payments 95

Payments Payment Methods SaaS Payments Payment Solutions 95

User Pilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. Here are some best practices for collecting customer feedback. What is a customer satisfaction survey?

Underperforming Technical Team 98

Underperforming Technical Team Scaling Onboarding Product Marketing 98

User Pilot

JULY 18, 2023

Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making. Pay attention to support and customization, and make sure it has the right templates, integrations , and scalable pricing plans. Use a free trial and book a demo whenever possible.

Software Review 98

Software Review Software Management Azure 98

User Pilot

JULY 5, 2023

Use Net Promoter Score (NPS) surveys to identify what retains your loyal customers and capitalize on them. Send CSAT surveys to measure overall customer satisfaction with your product. Collect real-time customer feedback across the customer to identify pain points. Analyzing feedback for uncovering actionable insights.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Methods 98

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction. Let’s dive in!

Systems Review 98

Systems Review Social Media Technical Review Software Review 98

User Pilot

MARCH 6, 2024

Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality. This helps create user personas. Product funnel.

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

User Pilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

Social Media 98

Social Media Scale Artificial Intelligence AI 98

User Pilot

JULY 31, 2023

Use interactive walkthroughs to improve feature adoption and drive value. Collect customer feedback to improve customer experience. Trigger exit surveys to prevent and reduce churn. Collect and analyze customer feedback. Welcome survey asking about the user’s role. Book a demo with our team to learn more!

Retention 98

Retention Strategy Marketing SaaS 98

User Pilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

JUNE 20, 2023

Popular validation techniques include online surveys , user interviews and focus groups, and fake door tests. A minimum viable product (MVP) is a version of the product with only core features. Once you launch the MVP, you can use product usage data and customer feedback to inform further iterations. Who is the target audience?

Underperforming Technical Team 98

Underperforming Technical Team Social Media Scale Interviewing 98

User Pilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

Scale 98

Scale Management Technical Review Onboarding 98

User Pilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. What better way to gather customer feedback ? TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way. No two surveys will be the same.

Onboarding 98

Onboarding Churn SaaS Management 98

User Pilot

APRIL 18, 2023

We can all recognize good survey questions when we see them. They’re well crafted to help you gather valuable user feedback. In this article, we discuss different types of questions, and how to write good surveys. In this article, we discuss different types of questions, and how to write good surveys.

Scale 98

Scale Market Research Scaling Churn 98

User Pilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback. Let’s start!

Scale 96

Scale User Experience Underperforming Technical Team Scaling 96

User Pilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Marketing 97

Marketing Market Research Branding Scaling 97

User Pilot

JULY 22, 2023

Analyze customer behavior to find the most popular features with high-value users. Find trends by collecting quantitative and qualitative data, through heatmaps , feature tags, surveys , and talking to support teams. Userpilot is a product growth platform that provides a no-code solution for collecting customer feedback.

Customer Lifetime Value 98

Customer Lifetime Value Software Review Underperforming Technical Team Trends 98

User Pilot

JUNE 30, 2023

This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. TL;DR Must-have features to look for in AI writing assistants include relevant templates, browsing capability, grammar and spell check, and support for the right languages.

AI Search 98

AI Search AI Payment Solutions ChatGPT 98

User Pilot

AUGUST 6, 2023

An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. You can trigger automatic in-app messages contextually to improve feature discovery and provide in-app guidance. This could be using specific features or completing a custom event.

Marketing 98

Marketing SaaS Social Media Onboarding 98

User Pilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. Trigger customer surveys contextually when it makes sense in the user journey. What is a customer retention survey?

Retention 98

Retention Scale Underperforming Technical Team Churn 98

User Pilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Use session recordings , click tracking, feature usage , customer journey interactions, eye tracking, and cohort analysis to understand user behavior.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

User Pilot

JUNE 12, 2023

This sort of onboarding can help you and your team in many ways: faster time to value , an increase in feature adoption rates , and a boost in customer satisfaction (which should be one of your core success metrics). Start with building an understanding of what your users’ goals are with surveys. Boosts feature adoption.

Onboarding 97

Onboarding SaaS Education Engagement 97

User Pilot

FEBRUARY 25, 2024

Based on this information, you can prioritize features and updates that improve the user experience. Here’s a simple template you can use. Free user persona template by Userpilot. Features heatmap generated with Userpilot. Kommunicate , a customer support tool, struggled to get new users to adopt key features.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

JULY 30, 2023

Klaviyo’s automation capabilities and email templates streamline email marketing campaigns for deeper customer relationships. For example, if you know that a user segment has used a certain feature for the last few days, you can trigger tooltips to deliver further guidance that’s relevant to their product use case.

Scale 98

Scale Marketing Onboarding User Experience 98

User Pilot

JANUARY 26, 2023

User persona templates and using empathy maps provide structure for customer research and enhance the ability to empathize with users. Prioritizing qualitative user feedback is an effective way to collect customer data and increase your sensitivity to customer problems. User persona template. What is a customer empathy map ?

Interviewing 98

Interviewing User Experience Development Management 98

User Pilot

MAY 18, 2023

Metrics tracked by UX designers and professionals: product usage rate , feature engagement rate , trial to paid conversion rate. As steps to improving the user experience, Userpilot can help you: Dig into advanced product analytics , build in-app experiences, and send in-app surveys to collect feedback. User persona template.

User Experience 98

User Experience Underperforming Technical Team Customer Lifetime Value Retention 98

Totango

APRIL 5, 2022

First, we’ll cover what NPS software is and what features are important so that you know what to look for when selecting a solution. NPS software helps you conduct NPS surveys, analyze their results, and put the information to use. Delivering your survey through multiple channels, such as your website and email list.

Software 103

Software Branding Customer Success Retention 103