User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Acquisition 104

Acquisition Strategy Social Media Underperforming Technical Team 104

User Pilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Sentiment Analysis Examples.

Social Media 98

Social Media Software Review Technical Review Machine Learning 98

User Pilot

APRIL 3, 2024

In this article, we’ll explore the core elements of a resource center, go over the steps of building one, and share some design examples to inspire you! In this article, we’ll explore the core elements of a resource center, go over the steps of building one, and share some design examples to inspire you!

AI Search 97

AI Search Software Review SaaS AI 97

User Pilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. On the other hand, a B2B sales funnel concentrates on converting these qualified leads into paid customers through demos, pricing discussions, and other client-facing activities to close the deal. But how can you use it?

B2B 103

B2B Development Team Review Software Review Marketing 103

Sales Hacker

NOVEMBER 10, 2023

” This metric gauges the duration for users to realize the benefits, measuring onboarding efficiency. ” This metric gauges the duration for users to realize the benefits, measuring onboarding efficiency. Tracking the time users take to derive value offers insights into initial user experience effectiveness.

VP of Engineering 93

VP of Engineering Scale Outsourced Development AI 93

User Pilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Lifetime Value 92

Customer Lifetime Value Sales Funnel Onboarding Acquisition 92

Subscription Flow

MARCH 25, 2024

Keeping all this in mind, in this blog, we will firstly be talking about how a Merchant of Record ecommerce can help an ecommerce business. Then we will talk about a few leading examples of Merchant of Record ecommerce solution. Also, how it may serve as an excellent Merchant of Record ecommerce solutionfor your small business!

Merchant Services 95

Merchant Services Payment Services Payment Methods Payment Facilitation 95

User Pilot

MARCH 6, 2024

For example, at the Retention stage, you could track the churn rate and CSAT. This helps create user personas. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. Why it is important for your product management efforts.

Social Media 91

Social Media Sales Funnel Acquisition Retention 91

User Pilot

JULY 20, 2023

How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Analyze customer behavior to spot sudden spikes in user activity. Use an onboarding checklist to drive users toward activation. Drive customer success with contextual in-app guidance. Poor onboarding.

Churn 90

Churn SaaS Payments Payment Solutions Payments 90

User Pilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. But what are some product adoption examples you can learn from? That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey.

Technical Review 93

Technical Review Software Review Underperforming Technical Team Education 93

Buffer Resources

FEBRUARY 5, 2024

And since 2012, the skew of traffic that isn’t accurately measured has only increased as Internet users have become more privacy-conscious and moved to closed apps. Examples of dark social channels Dark social encompasses a variety of communication methods that are not publicly visible or trackable by standard analytics tools.

Social Media 98

Social Media Branding Engagement Strategy 98

User Pilot

OCTOBER 31, 2023

You’ll face the challenge of getting qualified leads and ensuring users don’t abuse trials. Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. Wondering how to increase free trial conversion for your software product? Trials can be tricky.

SaaS Payments 88

SaaS Payments Payment Methods Strategy Payment Solutions 88

User Pilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. A successful strategy helps improve conversions , drive retention and loyalty, and increase the customer lifetime value. Implement these 6 steps to create an effective engagement plan: Define your user personas and their pain points. Where do they work?

Engagement 87

Engagement Strategy SaaS Customer Lifetime Value 87

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. What is user adoption?

Strategy 92

Strategy Software Review Business SaaS 92

User Pilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! What is goal-oriented user onboarding?

Onboarding 85

Onboarding SaaS Education Engagement 85

User Pilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. How to measure user engagement? Reward loyal customers.

Engagement 97

Engagement Social Media Onboarding Retention 97

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business. First, we’ll define what customer retention automation is.

Payment Solutions 100

Payment Solutions Payment Methods Retention Software Review 100

User Pilot

JUNE 26, 2023

TL;DR Product metrics are measurable indicators of product management efforts and how users interact with your product. Customer activation metrics, such as the time to value, help you assess your product’s ability to engage new users. Thus, these metrics let you assess the success of your product.

Metrics 81

Metrics Customer Lifetime Value SaaS Acquisition 81

User Pilot

DECEMBER 10, 2023

However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. Users get a chance to experience product value and you use the data on their interactions with the product to qualify them. It’s made up of user activation , engagement, and resurrection. Let’s dive right in!

Scale 102

Scale Sales Software Review Retention 102

User Pilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Customer Success 96

Customer Success Strategy Customer Lifetime Value SaaS 96

User Pilot

JUNE 30, 2023

In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. TL;DR A customer engagement strategy combines activities and tactics to drive engagement. Use checklists as a roadmap for users to follow and reach activation.

Engagement 84

Engagement Entertainment AI Customer Lifetime Value 84

User Pilot

DECEMBER 19, 2023

A few of these are: Try to better understand customers by mapping their user personas. Design a successful onboarding flow to help users unlock value quicker. Create added value for existing users by cross-selling and upselling. Managing customer accounts is a pretty tough job, but you know what’s even tougher?

SaaS Payments 89

SaaS Payments Management Customer Lifetime Value SaaS 89

User Pilot

SEPTEMBER 11, 2023

The pre-launch phase establishes the groundwork for a successful launch. Meanwhile, your post-launch phase is about evaluating your launch success and driving sustained product adoption. Userpilot, for example, helps you to onboard users , segment them , and collect relevant user data through surveys and in-app analytics.

Scale 103

Scale Social Media Market Research Onboarding 103

Totango

AUGUST 25, 2022

For software service providers, customer engagement SaaS strategies play a central role in a successful business model. SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product. For example, you can: Extend premium upgrade offers to freemium customers.

Engagement 97

Engagement Strategy SaaS Scale 97

User Pilot

JUNE 2, 2023

TL;DR Product adoption occurs when new users understand the value of your product and begin using it as intended. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. Book a demo to learn more today ! What is product adoption? What is time-to-value?

Metrics 88

Metrics Customer Lifetime Value Churn Onboarding 88

User Pilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. Set up custom events to track user activities. What is data tracking?

Data 94

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 94

User Pilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands.

Communication 98

Communication Onboarding User Experience Retention 98

User Pilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job.

Onboarding 94

Onboarding Education Engagement Social Media 94

User Pilot

JANUARY 29, 2023

What do good product experience examples have in common? In the era of unprecedented customer power, good customer experience is the key to successful product growth. It also examines some good customer experience examples and how you can design one. This article considers what product experience is. What is product experience?

Business 98

Business Social Media Underperforming Technical Team Onboarding 98

User Pilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success. Implement onboarding checklists to drive users to the activation point.

Churn 91

Churn Retention Onboarding Engagement 91

User Pilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. TL;DR User flows are a detailed visualization of the specific steps in a path or process a user takes to finish a given task. What is a user flow? Book a demo to see it in action.

Onboarding 92

Onboarding User Experience Churn Engagement 92

User Pilot

JULY 27, 2023

To measure customer retention , you divide the difference between the users you have at the end of a given time period and the total customers you’ve acquired by the number of users you started the time period with. Driving users toward activation with checklists. Winning users back with targeted emails.

Retention 84

Retention Strategy Management Churn 84

User Pilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. Event properties offer information about actions and time frames.

SaaS Payments 90

SaaS Payments Data Payment Solutions Payments 90

User Pilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. Mapping customer success journeys to spot and remove friction.

Customer Success 97

Customer Success Management SaaS Technical Review 97

Neil Patel

JUNE 15, 2021

With successful chatbot addition to your marketing strategy, you can improve your customer’s journey through increased personalization and drive conversions through an interactive platform. Here are our top three tips for successful chatbot copywriting: Sound conversational: Chatbots are not the time to flex your vocabulary.

Social Media 142

Social Media Artificial Intelligence AI Search Advertising 142

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Implement an onboarding checklist to drive activation. Use email marketing campaigns to bring back inactive users. It also means driving account expansion to unlock more value for users and make them want to stay. But look no further!

Retention 96

Retention Strategy Marketing SaaS 96

User Pilot

AUGUST 2, 2023

A data-driven email marketing strategy helps to personalize subject lines, increase clickthrough rates, and improve customer retention by re-engaging inactive users. You can reward active customers to drive loyalty or send out win back emails to inactive users. Book a demo now. What is data-driven email marketing?

Data 92

Data Strategy Marketing Software Review 92