Totango

AUGUST 18, 2021

Freemium onboarding forms a critical stage in users’ path to becoming paying customers. The email sequences you use to onboard freemium users can directly determine whether they upgrade to premium buyers or they become inactive users. What Is a Freemium Onboarding Email Sequence?

Onboarding 116

Onboarding Benchmarks Branding Trends 116

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Acquisition 96

Acquisition Strategy Social Media Underperforming Technical Team 96

User Pilot

FEBRUARY 13, 2024

Looking for inspiration to help you craft engaging SaaS onboarding emails? This article shows you 14 examples from top SaaS companies, along with best practices you can implement to reduce the time to value and boost user adoption rates. Effective onboarding emails help you: Engage new users from the get-go.

Onboarding 52

Onboarding SaaS Social Media Churn 52

User Pilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Onboarding 82

Onboarding Scale Customer Success Scaling 82

Totango

MAY 13, 2022

Onboarding is one of the first times your customer engages with your business. The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs.

Engagement 104

Engagement Onboarding Artificial Intelligence Social Media 104

User Pilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. . Productboard.

Onboarding 145

Onboarding SaaS User Experience Software 145

User Pilot

AUGUST 6, 2023

TL;DR Marketing automation describes the use of software tools to automate repetitive marketing tasks, like sending emails or scheduling social media content. Effective marketing automation enables teams to deliver personalized experiences for different user segments. It also saves time and reduces mistakes. Book the demo to see how!

Marketing 81

Marketing SaaS Social Media Onboarding 81

User Pilot

JULY 30, 2023

Different types of customer segmentation are: User attribute-based segmentation. You can segment customers by: Segmenting trial customers to improve onboarding , user experience , and conversion rates. Identifying power users for product launches and sending targeted messages highlighting the benefits.

Scale 84

Scale Marketing Onboarding User Experience 84

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Implement an onboarding checklist to drive activation. Use email marketing campaigns to bring back inactive users.

Retention 87

Retention Strategy Marketing SaaS 87

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

User Pilot

AUGUST 2, 2023

With the amount of data companies have available, there is no excuse not to use data-driven email marketing. Whereas data-driven email marketing uses valuable customer data to send the right email at the right time to assist with your product’s growth. You can use customer data to ensure emails get seen by your customer.

Data 80

Data Strategy Marketing Software Review 80

User Pilot

MARCH 6, 2024

This helps create user personas. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality. Book the demo!

Social Media 79

Social Media Sales Funnel Acquisition Retention 79

Totango

JANUARY 3, 2024

Our customers achieved impressive outcomes in 2023 and leveraged critical Totango functionality to prevent churn, increase revenue growth, and boost team productivity—downloading 1,737 SuccessBLOCs, delivering 40 million emails, and creating 110,184 workflows.

Software Review 112

Software Review Scale Customer Success Innovation 112

User Pilot

JUNE 30, 2023

This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. Known for its budget-friendly pricing , Rytr enables the creation of high-quality content such as blog posts, emails, and social media captions.

AI Search 91

AI Search AI Payment Solutions ChatGPT 91

User Pilot

DECEMBER 19, 2023

A few of these are: Try to better understand customers by mapping their user personas. Design a successful onboarding flow to help users unlock value quicker. Create added value for existing users by cross-selling and upselling. User persona example. Just remember that the onboarding needs to be personalized.

SaaS Payments 77

SaaS Payments Management Customer Lifetime Value SaaS 77

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

SaaS Payments 90

SaaS Payments Trends Payment Solutions Payment Methods 90

User Pilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. Implement these 6 steps to create an effective engagement plan: Define your user personas and their pain points. A/B test your user flows and iterates your strategy. A/B test your user flows and iterates your strategy. User persona example.

Engagement 75

Engagement Strategy SaaS Customer Lifetime Value 75

User Pilot

OCTOBER 6, 2023

Where a prospect becomes a lead by giving you contact info (email, connection, social follow, etc.). When users are considering your product and comparing it with other alternatives. The stage where a lead becomes a free trial user. The moment a user decides about acquiring your product or not. Interest stage (ToFu).

B2B 94

B2B Development Team Review Software Review Marketing 94

User Pilot

JANUARY 14, 2023

Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it.

Education 92

Education SaaS Onboarding Customer Success 92

User Pilot

JULY 20, 2023

Poor onboarding. How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Analyze customer behavior to spot sudden spikes in user activity. How to reduce churn rate and increase customer lifetime value: Personalize the onboarding process for new customers to shorten time to value.

Churn 79

Churn SaaS Payments Payment Solutions Payments 79

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 84

ChatGPT Management Underperforming Technical Team Technical Review 84

User Pilot

FEBRUARY 15, 2023

TL;DR User friction is anything that impedes your users from completing their objectives within your product. Good friction can be introduced at various points in the onboarding process to increase adoption. Postfity adds a welcome message to gather data and use it to help frame the user experience. What is user friction?

SaaS Payments 92

SaaS Payments Payment Methods Payment Services Payments 92

User Pilot

JULY 31, 2023

Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support. Pendo offers in-app messaging and onboarding features for mobile apps. Front is a strong contender as an email marketing automation substitute, providing collaborative inboxes and multichannel communication.

Social Media 77

Social Media SaaS Marketplace as a Service Communication 77

User Pilot

NOVEMBER 2, 2023

TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. Search Engine Optimization (SEO) allows companies to reach more users with their content. Personalized emails are an effective way to announce new features and updates, and can be used to win back inactive users.

Strategy 87

Strategy Marketing Social Media AI Search 87

User Pilot

NOVEMBER 21, 2023

One such platform is Userpilot, a no-code product growth software for analyzing user behavior and creating personalized user experiences. For example, you can use the Hubspot contact and company data to optimize Pendo’s user segmentation feature. Discover trends in user behavior and the customer lifecycle.

Management 86

Management Software Social Media Trends 86

User Pilot

JANUARY 27, 2023

As a SaaS product manager , how do you give users a chance to experience your product value? Whichever model you choose for your product, there are things you can do to help your users convert. TL;DR Free trials drive PLG by providing users with a chance to experience the product value. Or are your trials paid? Book a demo !

SaaS Payments 88

SaaS Payments B2B SaaS Payment Solutions 88

Totango

AUGUST 16, 2022

Other types of apps that may support customer retention include software for dunning management, collecting user feedback, tracking customer loyalty and analyzing client behavior. Onboarding. The road to retention starts with a successful onboarding experience. Encouraging more significant product usage.

Payment Solutions 100

Payment Solutions Payment Methods Retention Software Review 100

Subscription Flow

FEBRUARY 27, 2024

These difficulties vary from increasing revenue streams (that, in return, require turning users who are free into paying customers), making sure that payments are made on time, strategically upselling users to premium tiers, and following up on late payments. This management’s ease of use encourages client loyalty and satisfaction.

SaaS Payments 83

SaaS Payments Payment Services Payments Payment Solutions 83

Sales Hacker

MARCH 8, 2024

If your users are also customers of your partner, the product team can employ in-app messaging to suggest integrations to users, and understand which types of users adopt and benefit from those integrations. Simply send the link in a text, email, or share it on social media with friends. Share The GTM Newsletter.

Scale 95

Scale AI Search Social Media AI 95

Totango

AUGUST 23, 2022

Post-sales interactions, starting with the customer’s onboarding experience and continuing throughout their relationship with your brand. Guiding customers through onboarding. Blog content. Onboarding. Some leads may convert to premium users immediately without going through the freemium stage. Onboarding.

B2B 116

B2B Payment Methods Payments SaaS Payments 116

Sales Hacker

SEPTEMBER 24, 2022

To gather data, analyze your existing customer base by tracking their interactions with your website or blog, social media pages, sales reps, and more. This segmentation could mean setting up different landing pages for different customers, sending customized emails to different groups, etc. Email outreach campaigns.

Sales Funnel 119

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 119

User Pilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Education 92

Education Onboarding Customer Success Engagement 92

Neil Patel

DECEMBER 11, 2022

When sending out automated emails to your list, how personalized are they? According to the latest Blueshift Report , trigger-based marketing emails outperform batch and blast emails by 497%. According to the latest Blueshift Report , trigger-based marketing emails outperform batch and blast emails by 497%.

Marketing 131

Marketing Sales Funnel Retention Branding 131

User Pilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. tools to use to capture user clicks. The main idea of click tracking is watching how users interact with your product to discover friction points. What is click tracking?

Engagement 85

Engagement Underperforming Technical Team SaaS User Experience 85

User Pilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. Well-crafted UI microcopy can help users overcome friction and improve conversion rates at key touchpoints.

AI 92

AI Scale User Experience Onboarding 92

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Onboarding 92

Onboarding SaaS Customer Support Engagement 92

User Pilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Because we’re just a different kind of onboarding tool! ?????. It’s also more difficult to use for user onboarding, doesn't offer checklists or resource center. Look – why not just be honest?

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105