User Pilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. You want to ask the right questions in the right way to extract meaningful user sentiment insights. What is a product feedback survey?

Scale 86

Scale SaaS User Experience Market Research 86

Payrix

APRIL 24, 2024

Part 2 – Selling payments to net new customers and your existing software user base. Part 3 – How value-added services contribute to the payments experience for customers. Embedding payments into your software platform makes that possible and enhances the criticality of your software platform to your customers’ operation.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

User Pilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Segment passive customers and offer them targeted offerings through in-app messages.

Scale 86

Scale Retention User Experience Strategy 86

User Pilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Send CSAT surveys to measure overall customer satisfaction with your product.

SaaS Payments 90

SaaS Payments Payment Solutions Payment Services Payment Methods 90

User Pilot

JUNE 28, 2023

Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. To get your customers to talk, however, you must ask the right questions in the right manner. And they are consistent.

Market Research 86

Market Research Scaling Branding Social Media 86

User Pilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? And how should you ask your questions to ensure that you’re collecting the right data? Let’s start by defining what a product satisfaction survey is.

Scale 74

Scale SaaS Payments Payment Solutions Payment Services 74

User Pilot

APRIL 26, 2023

Why is it important to analyze customer data? Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. 6 ways to collect and analyze customer data. What is customer data analysis?

Data 93

Data Data Analysis Software Review SaaS 93

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. Check out this post to see if you’re inadvertently sending subliminal negativity to your customers.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

User Pilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

Social Media 86

Social Media Scale Artificial Intelligence AI 86

User Pilot

JUNE 7, 2023

A feature feedback survey template makes the feedback process easier. In this article, we’ll show you several feature feedback templates to use and questions to ask. TL;DR A feature survey is a method of collecting user feedback about existing or upcoming features of your product. What is a feature survey?

User Experience 76

User Experience Banking Engagement Onboarding 76

User Pilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. What’s in the NPS survey template?

Software Review 80

Software Review Benchmarks Branding Growth Marketing 80

User Pilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. TL;DR A customer feedback form is a way to gather customer feedback in a structured way. What is a customer feedback form?

Marketplace as a Service 92

Marketplace as a Service Churn Onboarding Engagement 92

Totango

APRIL 5, 2022

This raises the question, how do you find the best NPS software solutions? Net Promoter Score is a customer satisfaction KPI that measures how likely a client is to recommend your brand to friends or colleagues. Your respondents’ average score can be used to measure customer satisfaction and predict business growth.

Software 102

Software Branding Customer Success Retention 102

User Pilot

MARCH 27, 2023

In SaaS, your customer’s opinions and experiences determine your success. With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? What about after a customer has churned?

SaaS 83

SaaS Onboarding Customer Support Customer Success 83

User Pilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. We’ve handpicked the right survey questions under different research categories to make everything easy.

Scale 84

Scale Software Review Underperforming Technical Team Social Media 84

User Pilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? Understanding NPS types will help you measure customer sentiment the right way. You’ll easily spot friction across critical customer touchpoints and address them to smoothen the user experience. After product updates to determine how they affect customer sentiment.

SaaS Payments 75

SaaS Payments Payment Solutions Software Review Interviewing 75

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Scale 89

Scale Underperforming Technical Team Churn Trends 89

User Pilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. Using AI chatbot to address common customer issues and offer users efficient problem-solving.

Customer Lifetime Value 80

Customer Lifetime Value Customer Support AI Onboarding 80

User Pilot

MARCH 6, 2024

This is the main question we explore in the article. TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. To find and remove friction points from the customer journey, conduct funnel analysis.

Social Media 79

Social Media Sales Funnel Acquisition Retention 79

User Pilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. To collect data for your tracking plan: Gather user data from welcome surveys right in the beginning. Set up custom events to track user activities. Trigger contextual in-app surveys to gather customer satisfaction data.

Data 83

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 83

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

Systems Review 78

Systems Review Social Media Technical Review Software Review 78

User Pilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. It helps you better understand your customers’ needs and pain points and continually improve your product. What is survey analytics?

Data 71

Data Scale User Experience Underperforming Technical Team 71

User Pilot

JUNE 7, 2023

Looking for a customer effort score survey template to collect insightful feedback ? This article shows you different types of CES survey templates and examples of questions to include in them. Additionally, we will walk you through the process of creating a survey and analyzing the data from A-to-Z.

Onboarding 70

Onboarding Scaling Customer Support Branding 70

User Pilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Marketing 72

Marketing Market Research Branding Scaling 72

User Pilot

APRIL 18, 2023

We can all recognize good survey questions when we see them. Which question(s) will draw better responses? In this article, we discuss different types of questions, and how to write good surveys. In this article, we discuss different types of questions, and how to write good surveys.

Scale 82

Scale Market Research Scaling Churn 82

User Pilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

AI Search 84

AI Search Software Review SaaS AI 84

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Customers who are upset will often spread their displeasure to others without ever telling you, while those who are satisfied may keep it to themselves. After a customer support issue has been resolved.

Software Review 102

Software Review Technical Review Interviewing Benchmarks 102

User Pilot

MAY 17, 2023

These are the key questions that we discuss in the article. Great product experiences lead to higher user engagement, increased customer satisfaction and loyalty , more revenue , reduced costs, and greater product-led growth. Slack collects user feedback with in-app surveys to inform PX improvements. Why does it matter?

Customer Lifetime Value 80

Customer Lifetime Value User Experience Onboarding Scale 80

User Pilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Analysis 79

Data Analysis Scaling Artificial Intelligence Data 79

User Pilot

JULY 9, 2023

If you’re after the answer to this question, you’re in the right place, because that’s exactly what the article explores. TL;DR Product usability describes how easily customers can use a product to achieve their goals. Five key factors impact usability: learnability, efficiency, memorability, errors, and satisfaction.

User Experience 84

User Experience Sales Recruiting Scale Interviewing 84

User Pilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback.

Scale 69

Scale User Experience Underperforming Technical Team Scaling 69

Totango

SEPTEMBER 23, 2021

In this post, we’ll focus on this important customer satisfaction metric. We’ll discuss how to measure CSAT within the context of your customer lifecycle. CSAT stands for customer satisfaction or, when referred to as a key performance indicator, customer satisfaction score. What Is CSAT?

Technical Review 99

Technical Review Software Review Systems Review Branding 99

User Pilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. The goal is to get valuable insights into customers’ needs and use this information to improve retention.

Retention 91

Retention Scale Underperforming Technical Team Churn 91

User Pilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. Asking users to rate from 1 to 5 how easy it is to use your product and measure your customer effort score. Let’s go over them.

Scale 70

Scale Market Research User Experience Benchmarks 70

User Pilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

Scale 78

Scale Management Technical Review Onboarding 78

User Pilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment.

B2B 82

B2B Underperforming Technical Team B2C Scale 82

User Pilot

JULY 10, 2023

Do you think that leading questions should always be avoided in customer surveys? Have you ever unwittingly used leading questions only for it to work out in your favor? Leading questions aren’t always bad. TL;DR Leading survey questions prompt users to give a predetermined response to customer surveys.

Scale 58

Scale Underperforming Technical Team User Experience Onboarding 58