User Pilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track. We also look at various tools that can help you harness the power of analytics to drive your product growth.

Data 88

Data User Experience Churn Retention 88

User Pilot

AUGUST 10, 2023

In this guide, we’ll explore what behavior-based marketing automation is, how you can use behavioral segmentation to appeal to your target audience, and the right tools for the job. This helps because it’s a way of directly appealing to customers based on where they’re at in a journey (i.e.

Product Marketing 98

Product Marketing Marketing Churn Customer Lifetime Value 98

User Pilot

MAY 3, 2023

Thanks to the template library, they are easy to create but not so easy to customize without coding. You can use Pendo Polls to collect customer information so that you can tailor their onboarding experience. The other plans have custom pricing but are said to be pricey, which is one of Pendo’s main cons. Set your goals.

Software Review 98

Software Review Onboarding Pricing Engagement 98

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. What is customer retention?

Retention 97

Retention Strategy Management Churn 97

User Pilot

MAY 3, 2023

Any savvy product manager should be looking at how they can leverage software usage analytics to make more informed decisions and boost product growth. In this article, we’re going to unpack exactly what usage analytics is, why you should care about it, how to use it in your product, and the best tools for the job.

Software 93

Software Management User Experience Metrics 93

User Pilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. In the era of unprecedented customer power, good customer experience is the key to successful product growth. It also examines some good customer experience examples and how you can design one.

Business 98

Business Social Media Underperforming Technical Team Onboarding 98

User Pilot

JUNE 29, 2023

This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. User documentation comes in many shapes and sizes: step-by-step guides or manuals, frequently asked questions, video tutorials, release notes , and more.

Management 98

Management Technical Review Software Review Customer Support 98

User Pilot

JUNE 19, 2023

In this guide, we’re going to break down what a user flow is, explain how to analyze the process, set out how to identify and capitalize on opportunities, and share the tools that’ll help you drive product growth. If you’re a more casual user, a free tool like Google Analytics might be sufficient. What is a user flow?

Onboarding 98

Onboarding User Experience Churn Engagement 98

User Pilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Lifetime Value 98

Customer Lifetime Value Sales Funnel Onboarding Acquisition 98

User Pilot

MAY 30, 2023

It also helps you improve customer retention and make better marketing decisions. User interviews Website analytics Product analytics , and more. Book a demo today and learn how Userpilot helps businesses like yours collect valuable customer data for the creation of impactful user personas. What is a user persona?

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

Subscription Flow

NOVEMBER 17, 2023

Now more than ever, it is crucial for businesses to invest in SaaS customer journey in this era of the complete overhaul of the digital world. Optimizing your marketing and sales campaigns is nearly hard to do without a thorough understanding of your entire customer journey. What is SaaS customer journey?

SaaS Payments 52

SaaS Payments SaaS Payments Payment Services 52

Valerian Tech

MAY 30, 2023

Introduction In the competitive landscape of e-commerce, leveraging data analytics has become crucial for businesses seeking sustainable growth. Efficient data analytics allows e-commerce companies to gain valuable insights into customer behavior, optimize their operations, and make informed business decisions.

CTO Hire 52

CTO Hire Data Business CTO 52

SaaStr

DECEMBER 7, 2020

Gainsight – Build Products Your Customers Will Love with User Analytics and In-App Engagement. . Within the trial, you’ll find a guided walkthrough of how to build your first in-app engagement and can compile a comprehensive list of product engagement and usage data. . Customer expectations are rising. No problem.

Scaling 165

Scaling compliance Churn Innovation 165

User Pilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Examining user activity and customer interaction to identify and eliminate friction points.

Customer Success 98

Customer Success SaaS Retention Education 98

User Pilot

OCTOBER 18, 2022

With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. Unmet customers’ needs to inform your product roadmap. Learn which features customers use the most and what features they might need. Customer analysis involves six steps: 1.

User Experience 98

User Experience Underperforming Technical Team Churn Retention 98

User Pilot

MARCH 31, 2023

Tracking the metrics helps you improve your onboarding process and retain more customers. So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. User onboarding is the process customers undergo to become accomplished product users. Customer onboarding process.

Onboarding 97

Onboarding Metrics Retention Scale 97

User Pilot

FEBRUARY 4, 2023

To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. You can use examples of strategic initiatives in your SaaS business to improve customer retention rates and drive feature discovery. Initiative example #1.

Development 98

Development Scale Retention Onboarding 98

User Pilot

APRIL 28, 2023

Implementing a product adoption framework can help you slash your churn rate and prevent people from leaving your product, transform your customers into your best marketing tool, and boost expansion revenue. An adoption framework sets out a strategy to move customers smoothly through the process. Six key steps in the adoption process.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 98

User Pilot

JUNE 8, 2023

TL;DR Event data refers to customer-generated information that indicates specific customer activities. Collecting it helps you understand customer behavior , identify improvement opportunities, and improve customer experience. You should also collect event data at the adoption stage to analyze customer behavior.

SaaS Payments 98

SaaS Payments Data Payment Solutions Payments 98

User Pilot

MAY 14, 2023

If you need an in-app tracking tool, your options include dedicated analytics tools or product adoption solutions. Standalone analytics products like Amplitude , Mixpanel , and Heap normally offer more advanced features for tracking and analyzing user interactions but don’t give you the tools necessary to act on the insights.

SaaS 98

SaaS Scale Social Media Pricing 98

User Pilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. The customer experience (CX) encompasses all customer interactions with every aspect of your company as they move through the user journey stages. What is customer experience?

User Experience 98

User Experience Underperforming Technical Team Customer Lifetime Value Retention 98

User Pilot

MARCH 14, 2023

It improves customer experience, increases retention, and drives product growth. How to use segmentation to improve customer experience. In SaaS, user segmentation is more granular than customer segmentation : customers are accounts and users are individuals within an account. The most common ways to segment users.

Management 98

Management Software Review Social Media Onboarding 98

CustomerSuccessBox

JUNE 17, 2022

That can be done through product analytics. What is Product Analytics? Product analytics is the process of evaluating how your customers or users engage with your product. It, ultimately, helps customer success managers to drive product adoption among the users. How does product analytics work?

Churn 52

Churn SaaS Payments Underperforming Technical Team Payment Features 52

Neil Patel

JULY 31, 2021

The AIDA model is the traditional way to track the customer journey. turning them into a customer. Realistically, not everyone who visits your website will convert to a paying customer, which is why we use a funnel shape. For example, you might use Google Analytics or email automation software to measure your success rates.

Software Review 145

Software Review Social Media Sales Funnel Branding 145

Totango

OCTOBER 2, 2020

The unpredictability of an economic downturn, such as the continuing COVID-19 pandemic, can introduce uncertainty into the relationship between you and your customer. Sudden and unexpected external forces beyond the control of either of you can also lead to unanticipated customer behavior. Establishing Customer Status and Goals.

Retention 118

Retention Underperforming Technical Team Churn Customer Lifetime Value 118

User Pilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. Which involves: Managing churn and increasing customer retention.

Customer Success 98

Customer Success Management SaaS Technical Review 98

User Pilot

JUNE 12, 2023

TL;DR User onboarding is the process of educating customers about how to experience value from your product as quickly as possible. Put simply, user onboarding is defined as the process of educating customers about how to derive value from your product as quickly as possible. Ultimately, it’s what drives user success.

Onboarding 97

Onboarding SaaS Education Engagement 97

User Pilot

FEBRUARY 15, 2023

TL;DR A product tour demonstrates to your customers exactly how to use your product’s features. Different SaaS organizations have different methods of building product tours and driving toward customer success. Tolstoy is a platform aimed at boosting digital adoption by leveraging video in customer onboarding.

Onboarding 98

Onboarding Education Engagement Social Media 98

ChurnZero

MARCH 22, 2022

Nowadays, marketers are hyper-aware of the importance of the customer journey and creating an intuitive user experience. In most cases, however, there are still plenty of opportunities to streamline the process and reduce customer friction. . Identifying customer friction points. Purchase friction. Post-purchase friction.

Payment Methods 98

Payment Methods Payment Services Payment Solutions Technical Review 98

User Pilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. TL;DR Customer onboarding describes the process of showing your users how to get value from your product or service. What is customer onboarding?

Onboarding 98

Onboarding SaaS Engineering Pricing 98

User Pilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Artificial Intelligence 97

Artificial Intelligence AI Machine Learning SaaS 97

Teamgate

MAY 19, 2020

Marketing strategies to increase customer base used to be costly, that only medium and large businesses were able to afford them. Digital marketing strategies are influenced by traditional marketing practices that focus on customers. Here is a guide on digital marketing techniques that incorporate timeless marketing strategies.

Strategy 98

Strategy Marketing Social Media Banking 98

User Pilot

OCTOBER 6, 2023

It attracts people (who’d otherwise be strangers) to become your customers. It helps you visualize the customer journey. TL;DR A B2B marketing funnel is a framework that helps product marketers streamline the customer journey, from their initial awareness of your product until they finally make a purchase.

B2B 105

B2B Development Team Review Software Review Marketing 105

User Pilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Customer Success 98

Customer Success Strategy Customer Lifetime Value SaaS 98

User Pilot

OCTOBER 27, 2021

WalkMe provides better user analytics and customer support. Both platforms can be used without programming knowledge, but coding is necessary to fully customize them. If you’re looking for an affordable, code-free SaaS customer onboarding solution, Userpilot is a terrific alternative to Whatfix and WalkMe. What is WalkMe?

Software Review 98

Software Review Technical Review Onboarding Systems Review 98

Baremetrics

OCTOBER 9, 2021

It’s a simple reality that a proportion of customers who sign up to your SaaS should never have done so in the first place. Attempting to retain customers in this bucket is likely to prove temporary, costly, and unsustainable. Some clients are destined to churn. This is not a failure on your part. What can you do to reverse this trend?

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

User Pilot

JULY 14, 2022

User onboarding is all about helping your audience realize value whatever stage they’re at, whether they’re completely new users or experienced customers discovering a new feature. It’s not just about customer acquisition (getting users to sign up). For one overriding reason: a SaaS with no paying customers will fail.

Onboarding 98

Onboarding User Experience Marketplace as a Service Social Media 98