SaaStr

DECEMBER 26, 2022

In this session, she shares insights and trends from research conducted this year that can help software buyers and sellers make smarter decisions about software and the market. . Another exciting trend is that more products are being bought than ever before. Demand is up for software that drives customer time to value .

Software Review 187

Software Review Software Azure Cloud 187

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI.

Trends 98

Trends Customer Success Scale Sales Hiring 98

User Pilot

FEBRUARY 25, 2024

Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends. Here are the top trends to watch out for. They analyze the behavioral changes and evolving trends in the preferences of online shoppers.

SaaS Payments 102

SaaS Payments Trends Payment Solutions Payment Methods 102

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

User Pilot

JULY 11, 2023

The internet is flooded with customer experience videos you can watch and, maybe, learn something new or useful for your job. You’d need to spend a lot of time finding good content creators if you just decided to learn about CX and customer engagement. Malewicz’s take on mobile onboarding screens.

Technical Review 87

Technical Review Onboarding Mobile Retention 87

User Pilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. Userpilot blog post. Next, create user personas.

SaaS Payments 93

SaaS Payments Payment Services Payment Methods Payment Solutions 93

User Pilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

Trends 92

Trends Artificial Intelligence Social Media AI Search 92

User Pilot

JUNE 19, 2023

Teams use cohort retention analysis to evaluate their strategies and analyze long-term user behavior trends to improve customer retention. Predictive cohort analyses use historical data to forecast future trends. Why use cohort analysis to measure customer retention? It is also useful for predicting future revenue.

Retention 92

Retention Social Media Customer Lifetime Value Acquisition 92

User Pilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo dashboard.

Underperforming Technical Team 90

Underperforming Technical Team AI Scale Onboarding 90

User Pilot

JULY 31, 2023

It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. SaaS startups can use WalkMe to onboard customers , keep them in the loop about product changes, and provide ongoing support inside the product. Create personalized onboarding experiences.

Pricing 94

Pricing AI Education Onboarding 94

Subscription Flow

DECEMBER 1, 2023

Recurring revenue models, or subscription models , can be a great way for businesses to generate income while providing customers with the options they want. This trend is even affecting business-to-business enterprises. The following are the key metrics for subscription business that you need to be on the lookout for in 2023-24: 1.

Subscription 59

Subscription Payment Features Metrics Business 59

Blulogix

JANUARY 3, 2024

It can significantly impact your operational efficiency, revenue growth, and customer satisfaction. Billing, customer information, and financial data remain synchronized. Real-time Insights: With integrated data, you gain access to real-time insights into customer behavior, revenue trends, and operational performance.

Payment Features 52

Payment Features Payments Payment Services Subscription 52

User Pilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! Descriptive analytics makes sense of past data about customers, creating a story of their interactions with your brand. Diagnostic analytics involves finding the cause behind patterns in your customer data.

Artificial Intelligence 98

Artificial Intelligence Data Software Review Machine Learning 98

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? A comprehensive onboarding tool must have feedback functionality to help teams track trends in user sentiment and identify areas for improvement. Maybe something completely else?

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

AUGUST 15, 2023

TL;DR Self-service analytics tools enable non-technical product teams to access and analyze customer data without dev or data scientist support. In contrast, guided analytics is more structured, allows less customization, and its setup requires technical expertise. Using AI tools will speed up data analysis and help you avoid errors.

SaaS 95

SaaS Data Analysis Artificial Intelligence Government 95

User Pilot

APRIL 27, 2023

If your new users drop off a lot while onboarding, it’s likely because you’re not practicing frictionless customer onboarding. Seamless onboarding flows are game changers. They lead to increased user engagement and activation while helping to retain customers in the long run.

Onboarding 85

Onboarding SaaS Engagement Education 85

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. In-app strategies for converting free or trial users to paying customers.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Systems Review 92

Systems Review Social Media Technical Review Software Review 92

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

Marketplace as a Service 87

Marketplace as a Service AI Search Social Media Customer Support 87

User Pilot

MARCH 14, 2024

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Customer segmentation – So you can segment your customers based on their tendency to churn, behavior, preferences, allowing for personalized outreach and focused initiatives for each group.

Technical Review 52

Technical Review Software Review Churn Systems Review 52

yoursales

DECEMBER 19, 2022

Sales Stack 2023 Sales Tools for Professional B2B Sales SALES STACK 2023: Sales Tools for. Sales share this with your network S ales tools and figuring out what your sales stack 2023 should look like is as challenging as ever. Trends which MAY impact your Sales Stack in 2023 Sales is in constant development.

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

User Pilot

JUNE 2, 2023

By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. That’s just primary onboarding.

Metrics 90

Metrics Customer Lifetime Value Churn Onboarding 90

yoursales

NOVEMBER 8, 2023

Sales Stack 2023 Sales Tools for Professional B2B Sales SALES STACK 2023: Sales Tools for Professional Sales SALES STACK 2023: Sales Tools for Professional Sales share this with your network S ales tools and figuring out what your sales stack 2023 should look like is as challenging as ever. Being a B2B buyer isn't easy.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

AI 97

AI Customer Success ChatGPT Management 97

User Pilot

JULY 14, 2023

Implementing a product analytics framework enables data-driven decision-making, leading to higher customer satisfaction, loyalty, and retention. Customer journey analysis examines the entire user journey to highlight pain points and opportunities to optimize touchpoints for a better user experience. Cohort analysis example.

SaaS 83

SaaS Underperforming Technical Team Churn Scale 83

User Pilot

JUNE 6, 2023

While product analytics focuses primarily on what happens inside the product, the focus of marketing analytics is mostly on the ‘outside’ – customer acquisition, conversion , and retention. Apart from product teams, product analytics benefit product marketing managers , UX designers , customer success managers, and developers.

Data 68

Data User Experience Churn Retention 68

User Pilot

MAY 30, 2023

Tracking user engagement for individual features as well as custom events is a breeze thanks to code-free tagging. You can use the data for predictive analytics and to optimize the customer journey. What’s more, no-code tools give you quicker insights into customer behavior. No-code custom events in Userpilot.

SaaS 87

SaaS Machine Learning Artificial Intelligence Scale 87

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

User Pilot

OCTOBER 18, 2023

Are you looking to enhance your SaaS customer retention rates and keep your business thriving? In a nutshell, it comes down to two key steps: investing in top-notch customer retention software to boost user engagement and combat churn, and adopting a comprehensive array of customer retention strategies and tactics.

Retention 52

Retention Strategy SaaS Customer Lifetime Value 52

User Pilot

MAY 14, 2023

To make the choice a bit easier for you, we’ve created a list of the best tools for tracking events available for SaaS teams in 2023. It allows you to collect user feedback, track user behavior in-app, and design personalized onboarding experiences to drive product engagement and adoption. Custom events Userpilot custom events.

SaaS 97

SaaS Scale Social Media Pricing 97

User Pilot

DECEMBER 10, 2023

TL;DR Churn analytics entails determining how many customers a business loses over time to develop solutions to keep more people engaged and satisfied. It focuses on improving relationships by analyzing your product and how people engage with it — all with the goal of providing a positive experience for customers.

Churn 52

Churn Software Review Technical Review Scale 52

Neil Patel

MARCH 11, 2023

Analyze Topics and Find Influencers With BuzzSumo Do you know what kind of content is trending in your industry? Use it before you even start drafting a blog post. Use Uberflip to manage blogs, videos, e-books, and more all from one central location, so your workflows are all in one place.

Content Marketing 114

Content Marketing Marketing Social Media Scale 114

User Pilot

MARCH 24, 2023

What are the Appcues alternatives you should compare before choosing a digital adoption platform for user onboarding ? Userflow – better pricing and easy customization compared to Appcues. Appcues helps you drive user onboarding and product adoption through interactive user onboarding experiences. What is Appcues?

Software Review 52

Software Review Pricing Onboarding Mobile 52

Full Session

JANUARY 16, 2023

Specialized product analytics tools allow businesses to track customer behavior across multiple channels, identify trends and optimize their product offerings. These tools also help companies improve customer engagement, conversions, and retention. Schedule a demo or start your 14-day free trial to see how FullSession works.

Software Review 52

Software Review Mobile Technical Review Pricing 52

User Pilot

FEBRUARY 21, 2023

Or is there another in-app onboarding software that is superior than the two? No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. Nonetheless, Pendo is limited in terms of onboarding elements.

Software Review 52

Software Review Technical Review Onboarding Mobile 52

User Pilot

FEBRUARY 23, 2023

Which is better, Pendo or Userlane, for customer feedback? And is there a better in-app onboarding software that would better fit your needs? We’ll discuss exactly what the perfect customer feedback tool should deliver and which is the best choice for your company in this post. Let’s get started!

Software Review 52

Software Review Technical Review Underperforming Technical Team Onboarding 52

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Digital customer success and automation have taken center stage.

Innovation 10

Innovation Customer Success Trends Machine Learning 10