ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. It is easier to plan and manage finances effectively when there is stability.

SaaS Payments 95

SaaS Payments Payment Services Payments Payment Solutions 95

Totango

FEBRUARY 9, 2024

Similarly, to be successful, an enterprise needs to be able to prevent churn and increase revenue growth. Measuring and analyzing how your company manages these two factors is critical to growth. At the same time, it tells you how much revenue you’re losing because of customer churn or downgrades. Calculate it!

Retention 108

Retention Underperforming Technical Team Software Review Churn 108

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion. We were also named “Best Customer Success Tool” by the Customer Success Collective !

Software Review 111

Software Review Scale Customer Success Innovation 111

SaaStr

OCTOBER 13, 2022

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. Our mission is to build powerful and secure cloud software for subscription businesses of all sizes, with a strong emphasis on good design and ease of use.

GCP(Google Cloud Platform) 191

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 191

SaaStr

JANUARY 20, 2022

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. Our mission is to build powerful and secure cloud software for subscription businesses of all sizes, with a strong emphasis on good design and ease of use. to unlock growth.

DevOps as a Service 211

DevOps as a Service AI Search Cloud compliance 211

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial.

Software Review 108

Software Review Technical Review User Experience Enterprise 108

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

Blulogix

JANUARY 20, 2024

This blog post aims to shed light on the significance of having flexible upgrade and downgrade options in your billing system, and how BluIQ by BluLogix excels in providing this essential feature. Minimized Friction: A rigid subscription model can lead to frustration and churn.

Scale 52

Scale Subscription Payment Features Churn 52

SaaStr

APRIL 13, 2023

DemandScience is a leader in global buyer intelligence, accelerating demand generation for the world’s largest software, technology and B2B companies. DevRev is a business software company that brings developers (dev) and customers (rev) together in the era of product-led growth.

Scale 200

Scale Compensation B2B Innovation 200

Blulogix

JANUARY 5, 2024

Let’s explore the key definitions that every business owner, finance professional, and product manager should know. Churn Rate Definition: Churn rate, also known as attrition rate, measures the percentage of customers who cancel their subscriptions within a specific period. Subscription Billing 1.

Subscription 52

Subscription Payment Features Payment Services Payments 52

SaaStr

DECEMBER 4, 2023

About a quarter of customers do churn because of a lack of these options. ARR selling freelance management software offered multiple-tiered pricing to offset some impact of increasing prices by 56%. During that same price increase time period, they reduced churn by 60% because of this flexible pricing structure.

SaaS Payments 216

SaaS Payments Payment Services Payments Payment Features 216

Subscription Flow

MARCH 20, 2024

SimpleCirc stands out as a noteworthy option when looking into subscription management software because of its intuitive user interface and effective subscriber data handling. A wide range of features make SubscriptionFlow a great choice for magazine owners looking for a subscription management solution other than SimpleCirc.

Payment Services 100

Payment Services Payments Payment Solutions Payment Methods 100

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 98

Payment Solutions Payment Methods Retention Software Review 98

Subscription Flow

JANUARY 26, 2024

Keeping all that in mind, in this blog we will be underscoring the importance of SaaS MRR growth. It is true that this is a topic that has been covered on countless blogs before (a few times on this one as well). Before jumping to the concluding section of this blog, let us quickly go over what we have established.

SaaS Payments 52

SaaS Payments Payments SaaS Payment Features 52

SaaStr

APRIL 4, 2023

Managing Partner of CIPIO Partners, Rolan Dennert, shares how companies need to readjust and rethink GTM fit — and even product market fit — from time to time. CIPIO Partners is a pan-European growth equity firm and early growth investor, primarily in software and software-enabled models. How did they solve the issue?

Scale 228

Scale Strategy Scaling Outbound Sales Team 228

Totango

NOVEMBER 16, 2023

These touchpoints serve as critical indicators of overall customer health, enabling leaders to proactively detect risk, prevent churn, and identify opportunities for expansion and revenue growth. Every customer interaction matters in today’s digital age. Not a problem.

Customer Success 107

Customer Success Operational efficiency. Communication Churn 107

SaaStr

DECEMBER 1, 2021

The state of software buying has changed. During SaaStr Annual 2021, Amanda Malko, CMO at G2, shared a fascinating look at the data that reveals shifting patterns in the way consumers purchase software. . Furthermore, 55% of companies plan to increase software spending in 2022.

Software Review 240

Software Review SMB Enterprise Software 240

SaaStr

FEBRUARY 27, 2021

Its growth is 20% Year-over-Year, an incredible growth rate at $24B ARR … and faster than anyone has ever grown in software at $20B+ ARR … but at the edge of what it takes to be a “fast-growing” SaaS company. Churn Still a Bit Elevated Since Covid. Below 20% growth, and you’re a mature SaaS company.

Deferred Revenue 298

Deferred Revenue Cloud Churn Scale 298

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. What is SaaS account management?

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Pendo?

Data 91

Data Finance Enterprise Interviewing 91

SaaStr

JANUARY 19, 2023

With Gainsight, it’s never been easier for customer success, product, and community engagement teams to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow customer communities. Greenhouse is the hiring software company. With over $1.5B

Sales Hiring 212

Sales Hiring Scale Cloud Churn 212

Subscription Flow

NOVEMBER 7, 2023

CRM (customer relationship management) software can help with just that. Keeping that context in mind, in this blog we will go over the benefits of CRM and why it is crucial for magazine publishers in this blog post. Worldwide, more than 21,000 publications use it.

Payments 59

Payments Payment Services Payment Methods Payment Solutions 59

SaaStr

APRIL 8, 2020

Divvy’s Free Expense Management Platform. Click here for Divvy’s Seamless Expense Management Platform for Businesses. Divvy is a seamless expense management software combined with the world’s smartest business card giving your company total control of finances. OWL Labs’ Free Management Tool.

Machine Learning 221

Machine Learning Artificial Intelligence SaaS Consulting 221

User Pilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn. Baremetrics for churn analysis. Segmentation. Integrations.

Software Review 105

Software Review Churn Retention Software 105

Subscription Flow

NOVEMBER 29, 2023

One way in which subscription management software can be of help to their clients is by implementing measures to track their revenue and churn rates, as well as create, update, cancel, and renew subscriptions. Multiple options for subscription management are one of the advantages of subscription management software.

Payment Features 52

Payment Features Payment Services Payment Methods Payments 52

Subscription Flow

MARCH 1, 2024

Keeping all of this in mind, in this blog we will first be talking about what is ClickFunnels, how exactly does it work, what are some of the best payment gateway for ClickFunnels, and lastly how does it integrate with SubscriptionFlow and how does the integration work. Fourthly, set up automations and integrations to optimize your workflow.

Payment Services 95

Payment Services Payments Payment Methods Merchant Services 95

SaaStr

APRIL 1, 2023

The SMBTech economy is very different from enterprise software, and there is massive opportunity to capture it. PST — Jeff Richards, GGV Capital Managing Director, and Tiffany Luck, GGV Capital Partner, share what it takes to win as a SMBTech startup in today’s economy. There are over 400M small businesses worldwide.

Scale 197

Scale SMB Merchant Services Payment Methods 197

Subscription Flow

DECEMBER 20, 2023

They offer software to other companies that can help them with specific needs or urgent problems that they may be facing. In this blog, keeping this context in mind, we will be going over some of the best CRM for B2B SaaS software in order to uncover the factors that have resulted in these software becoming market-leaders in so short a time.

Payment Solutions 59

Payment Solutions Payment Services Payments SaaS Payments 59

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. With ESG Success becoming our new services partner, Totango customers will get expert support with customer success transformations and change management.

Enterprise 113

Enterprise Revenue Scale Innovation 113

SaaStr

FEBRUARY 10, 2022

Emil Eifrem, founder and CEO of graph database management system Neo4j , has dedicated years to developing his insights into how cloud infrastructure has grown — and where it’s heading. Awareness : In the early days, we met developers where they lived: blogs, social media, GitHub, et cetera. Infrastructure: Reloaded for the Cloud.

Cloud 194

Cloud Venture Capital Social Media Technology 194

SaaStr

AUGUST 30, 2023

Keep reading to learn how this $1B+ valuation SaaS company stuck it out through a long, slow slog in the beginning and has become the largest software marketplace today. The original vision for G2 was to be the Yelp of software. The world needed a buffet of software, and G2 was that buffet,” Abel shares. How do I trust them?

AI Search 197

AI Search AI ChatGPT Software Review 197

Totango

OCTOBER 12, 2022

Naturally, short-notice or no-penalty cancellations also greatly increase the risk of customer churn. Given the current state of affairs, it’s no surprise that 58% of respondents in our 2022 Customer Success Industry & Salary Report identified churn reduction as a top priority. Leading the charge. Developing a winning strategy.

Customer Success 110

Customer Success Churn Enterprise Trends 110

User Pilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success.

Customer Success 98

Customer Success Management SaaS Technical Review 98

Subscription Flow

JANUARY 2, 2024

This is because payment processing for SaaS is more complicated than collecting one-time payments, as it diverges into sub-forms that range from invoicing to managing subscription plans to complying with local tax laws and payment regulations. And to do all of it, you need a billing system.

Payment Services 52

Payment Services Merchant Services SaaS Payments Payments 52

User Pilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? Funnel and milestone analyses enable product managers to track users’ progress along the user journey and toward activation and adoption. This is the main question we tackle in this article.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Chief Operating Officer: Responsible for overseeing day-to-day operations, providing strategic advice, and managing the company’s operations. Average salary: $192,383/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98