User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. TL;DR A marketing growth strategy is a comprehensive business growth approach focusing not only on customer acquisition but also on long-term engagement and retention.

Underperforming Technical Team 100

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 100

User Pilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Onboarding 91

Onboarding Scale Customer Success Scaling 91

SaaStr

SEPTEMBER 29, 2023

It has become much cheaper to build software — You can build high-quality products cheaply in your dorm room with a laptop. Libraries and great integrations out of the box mean better products, cheaper and faster. We now have a backdrop where it’s cheaper, easier, and faster to build high-quality products. What to do instead?

Scale 241

Scale Scaling Startup Sales Hiring 241

Subscription Flow

NOVEMBER 28, 2023

Another way is utilizing different SaaS marketing strategies, such as providing high-quality content and expanding product access. This has historically been a significant cause of customer support cases as well as development friction. One of the most fundamental changes any startup can go through is entering this market niche.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

ChurnZero

APRIL 22, 2022

You can’t build or scale a high-performing team if process gets in the way of productivity. Is your Customer Success (CS) team stuck in a copy-paste-repeat cycle ? While the human aspect of CS will never fully disappear, automation can free your team of repetitive processes and customer engagements.

Customer Success 98

Customer Success Consulting Compensation Communication 98

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 100

Payment Solutions Payment Methods Retention Software Review 100

User Pilot

JANUARY 16, 2024

The customer onboarding process flow chart is a tool that’s essential for optimizing your activation and adoption efforts. TL;DR A customer onboarding process flow chart is a visual tool that outlines the key stages of customer onboarding , aiding SaaS teams in creating consistent and effective onboarding experiences.

Onboarding 93

Onboarding AI Retention Scale 93

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

AI 95

AI Customer Success ChatGPT Management 95

Totango

AUGUST 18, 2022

A Customer Onboarding Checklist for Successful CS Teams. A lot goes into crafting the ideal onboarding process for SaaS products. At the same time, you need to minimize time-to-value (TTV) to ensure customers see the benefits of your product as soon as possible. What Is the Client Onboarding Process?

Onboarding 93

Onboarding Technical Review Software Review Scale 93

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. Well, if you’re Aruba, you go digital. We didn’t use any special tool.

Scale 111

Scale Engagement Scaling Strategy 111

Totango

AUGUST 5, 2022

A client onboarding questionnaire helps you gather the information you need for excellent client relationships that promote long-term loyalty. Asking the right questions is key to effectively using this powerful customer success tool. What Is a Client Onboarding Questionnaire? Why Create a Client Onboarding Questionnaire?

Onboarding 84

Onboarding Technical Review Software Review B2B 84

Totango

AUGUST 31, 2021

Artificial intelligence in customer success is no longer an innovation but an established best practice. AI has changed the way customer success is defined, placing a digital-first approach at the forefront of CS management. How Has Digital Technology Changed Customer Success?

Artificial Intelligence 91

Artificial Intelligence Customer Success Technical Review AI 91

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. This accelerated a digital-first customer success transformation that was already in motion before the pandemic. Why Do You Need to Elevate Customer Experience? Why Do You Need to Elevate Customer Experience? 54% of U.S.

Branding 104

Branding Technology Customer Success Onboarding 104

User Pilot

MAY 10, 2023

Marketers are now making AI an integral part of their marketing strategies. It shines a spotlight on: Famous marketing brands that have integrated AI technology. to analyze customer data and predict customer actions. EliseAI responds to questions and requests across chat, text, and email with a human touch.

Artificial Intelligence 66

Artificial Intelligence AI Search AI Machine Learning 66

Totango

AUGUST 12, 2020

Customer onboarding is an introduction to a new way of working. Your customer has sought out your product because they hope it will bring them value and growth. The most effective ways to take the stress out of that transition are to build the customer onboarding experience around simple steps and a clear path to value.

Onboarding 87

Onboarding SaaS Customer Lifetime Value Enterprise 87

CustomerSuccessBox

AUGUST 23, 2021

Just one phenomenal customer experience can make a world of difference. This statement can’t be true enough for the Customer Onboarding Process in the SaaS world! Some professionals argue that the onboarding process is not easy. However, the process of perfect onboarding, where the customers are happy, is tough!

Onboarding 52

Onboarding B2B Customer Success Communication 52

Totango

AUGUST 11, 2021

The quality of your customers’ experience impacts satisfaction and retention. Here are 7 digital customer experience best practices. We’ll cover strategies for enhancing experience throughout your customer’s lifecycle, with an eye toward increasing retention. Communication is the key to a positive customer experience.

Artificial Intelligence 117

Artificial Intelligence Payment Services Payments Payment Methods 117

User Pilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.

Software Review 94

Software Review Technical Review Technical Advisors SaaS 94

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 80

Onboarding SaaS Payments Payment Services Payment Solutions 80

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. This accelerated a digital-first customer success transformation that was already in motion before the pandemic. Why Do You Need to Elevate Customer Experience? Why Do You Need to Elevate Customer Experience? 54% of U.S.

Branding 86

Branding Technology Customer Success Onboarding 86

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. Well, if you’re Aruba, you go digital. We didn’t use any special tool.

Scale 85

Scale Engagement Scaling Strategy 85

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. This accelerated a digital-first customer success transformation that was already in motion before the pandemic. Why Do You Need to Elevate Customer Experience? Why Do You Need to Elevate Customer Experience? 54% of U.S.

Branding 83

Branding Technology Customer Success Onboarding 83

ChurnZero

AUGUST 27, 2021

This is a guest blog post by Shoshana Luria from PandaDoc. Customer Success (CS) is a core business function, and for some B2B companies, CS is a growth engine. Customer Success Managers (CSMs) are responsible for collecting and analyzing customer feedback, managing customer communications, and setting up self-service resources.

Technical Review 98

Technical Review Software Review Customer Success Churn 98

User Pilot

AUGUST 7, 2023

In a world of endless digital communication channels, an omnichannel customer engagement strategy can help you deliver consistent, high-quality experiences across multiple channels. In this article, we’ll examine the omnichannel customer engagement strategy in detail. What is omnichannel customer engagement?

Engagement 91

Engagement Social Media Scale Sales Hiring 91

User Pilot

FEBRUARY 28, 2023

No-code onboarding is all about building product experiences that boost retention and adoption using no-code software solutions. In this article, we’ll cover: What user onboarding is and how no-code tools make building flows faster and easier. The six-step process for building your onboarding process.

Software Review 95

Software Review Onboarding SaaS Social Media 95

Sales Hacker

SEPTEMBER 2, 2021

They make the product experience better – especially when it comes to onboarding users. User onboarding is the process that takes people from perceiving, experiencing, and adopting the product’s value to improve their lives. In fact, sales-assisted user onboarding can increase conversion rates by 3.5 Our product is self-serve.

Onboarding 95

Onboarding Sales Hiring Sales Consulting 95

User Pilot

APRIL 10, 2023

And if you decide to go the freemium route, we look at some best practices and check out examples of their successful implementation. And if you decide to go the freemium route, we look at some best practices and check out examples of their successful implementation. Could freemium work for your SaaS business?

Strategy 82

Strategy SaaS Onboarding Marketplace as a Service 82

Intercom, Inc.

OCTOBER 22, 2019

Good onboarding isn’t just about introducing new signups to your product’s features – it’s a continual process of guiding people towards success with your product. As our Co-founder and Chief Strategy Officer Des puts it, “ customer retention is the new conversion. ”. Sign up for our special onboarding webinar here.

Onboarding 200

Onboarding Churn Mobile Retention 200

User Pilot

APRIL 14, 2024

It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. This, in turn, eliminates the need to use third-party customer engagement tools.

Technical Review 52

Technical Review Software Review Onboarding Mobile 52

SaaStr

MAY 14, 2023

As we gear up for SaaStr Europa 2023 in London on 6-7 June and SaaStr Annual 2023 in the SF Bay Area on 6-7 September , we wanted to take a look back at some of our most iconic speakers and sessions from over the year, that we can still learn from today. How did they do? All of them! We’ll talk more about that in a second. CEO of Algolia.

Sales Hiring 244

Sales Hiring Sales Recruiting Scale Payment Methods 244

Totango

AUGUST 18, 2020

The same theory applies to good customer success. That knowledge gives you the power to settle the low-touch vs. high-touch debate in favor of whichever method better leverages your resources toward generating growth for your customer and yourself. Low-Touch Vs. High-Touch: What Is the Difference?

Customer Success 64

Customer Success Scale Customer Lifetime Value Engagement 64

User Pilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

AI Search 96

AI Search AI Scale Pricing 96

User Pilot

FEBRUARY 13, 2024

Looking for inspiration to help you craft engaging SaaS onboarding emails? TL;DR SaaS onboarding emails are a series of automated or manually sent emails that guide new users through their initial experience with the product. Effective onboarding emails help you: Engage new users from the get-go. Reduce churn. Reduce churn.

Onboarding 52

Onboarding SaaS Social Media Churn 52

OpenView Labs

AUGUST 24, 2021

Before the team behind Privy discovered the power of an integrated app store distribution strategy, they were relying 100% on outbound—cold calling, cold emailing, webinars, lead nurturing, etc. Everything changed—and growth rocketed—when they pivoted to focus almost exclusively on an integrated app store approach.

Scale 100

Scale Strategy Merchant Services Marketplace as a Service 100

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 82

SaaS Payments Strategy Payment Solutions SaaS 82

Totango

JUNE 17, 2021

What is customer segmentation ? We’ll discuss the subtle shade of difference between customer segmentation and audience segmentation, two terms with some overlap that are often used interchangeably. We’ll look at the different ways you can segment your customers and when to apply each. Onboarding progress. Hybrid touch.

Technical Review 71

Technical Review B2B Customer Success Technology 71

Totango

APRIL 26, 2021

Integration – Enhanced and easier control of the data flow from Totango to customer systems. . As part of the Digital Engagement focus, next week we will share more on how to manage your customers’ digital journey in Totango using SucceasBLOCs. Introducing the Nurture Customers SuccessBLOC.

Systems Review 62

Systems Review Customer Success Engagement Trends 62