User Pilot

SEPTEMBER 14, 2023

TL;DR Dunning emails are a form of transactional email used to remind customers about a payment status by attaching their billing info, invoice, and resolution options. Dunning emails are important because they protect the customer experience, increase retention rates , and automate the payment collection process.

Payment Methods 88

Payment Methods Payment Solutions Payment Services Payments 88

Subscription Flow

MARCH 20, 2024

SimpleCirc stands out as a noteworthy option when looking into subscription management software because of its intuitive user interface and effective subscriber data handling. Smaller companies or niche publications looking for ease of use for handling their subscription operations will find its streamlined approach especially appealing.

Payment Services 100

Payment Services Payments Payment Solutions Payment Methods 100

Intercom, Inc.

NOVEMBER 12, 2020

So while these shifts in consumer behaviors may be expedited by current circumstances, many unexpected industries were already exploring how to adopt B2B strategies for B2C – without losing the personal customer relationships that are at the core of their businesses. Subscription services have been steadily on the rise for years now.

B2C 221

B2C Outsourced Development Subscription Payment Features 221

Frontegg

JANUARY 27, 2022

When a customer completes a purchase, he will be expecting to get an invoice, preferably immediately. A webhooks from any invoicing app can be added to the eCommerce app, allowing you to trigger an invoice dispatch after every purchase, all in an automated and smooth manner. This is where webhooks come into play.

New CTO 98

New CTO SaaS Payment Features CTO 98

Buffer Resources

FEBRUARY 28, 2024

Nano-influencers are creators with a smaller but highly engaged audience, typically fewer than 10,000 followers. However, more important than followers is engagement. Engagement rate : Engagement (likes, comments, shares) matters just as much as, if not more than, follower count.

Pricing 93

Pricing Social Media Consulting Branding 93

ProfitWell

JUNE 3, 2020

It’s especially important for subscription-based businesses. Every new lead carries the potential for recurring revenue. In this article, you’ll learn about the four most effective types of content for a subscription-based business. Why is content important for subscription-based businesses? With content.

Payment Features 64

Payment Features Subscription Social Media Business 64

ChurnZero

OCTOBER 1, 2022

Q: Is there a difference in CSQL growth with B2B and B2C customers? There’s starting to be this sense of maybe we need Customer Success for B2C. My p ersonal professional opi nion is that most B2C companies don’t actually require much in the way of Customer Success unless they’re B2B2C.

Scale 97

Scale Customer Success Revenue Retention 97

ProfitWell

SEPTEMBER 27, 2019

Over her more than twenty-year career, Amy Konary has become an expert within the SaaS subscription space. She saw the importance of the subscription economy since her time as an industry analyst for IBC, running the practice on SaaS there for 19 years. The modern subscription economy is different than the software industry of old.

Payment Features 61

Payment Features Subscription Business Innovation 61

Neil Patel

MARCH 2, 2021

To help, I’ve broken this list into B2C and B2B review sites, depending on your target buyers. Let’s start with B2C. B2C Review Sites. B2C” businesses sell goods and services directly to consumers. If you’re a B2C business, opt for popular, high-traffic review sites to maximize your exposure. ConsumerAffairs.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

User Pilot

APRIL 30, 2024

Userpilot is a leading B2B product growth tool that excels at in-app engagement , product analytics, customer feedback collection, customer support, and integrations. Typeform offers interactive surveys , customization options, and logic jumps for engaging and versatile online interactions. You don’t handle maintenance or updates.

SaaS Payments 89

SaaS Payments Payment Services Payment Methods Payment Solutions 89

FastSpring

JUNE 22, 2022

Look at Zoom or Slack: businesses designed for enterprise organizations that use B2C-like onboarding flows (such as product-led growth, or PLG) to fuel interest and adoption. Are you still making assumptions about your B2B go-to-market motion — assumptions that ignore B2C selling methods — that are limiting your growth potential?

B2C 133

B2C Payments SaaS Payments B2B 133

Chargify

AUGUST 9, 2017

Here at Chargify, we’ve been seeing an increase in B2B IoT-related subscription businesses and we’re excited about the many possibilities for IoT B2B subscription use cases. Why IoT + Subscription Business Models = Success. With IoT, devices of all kinds are moving online and connecting. Nest is a perfect example.

B2B 54

B2B Payment Features Subscription VP of Engineering 54

User Pilot

APRIL 7, 2023

B2B customer insights vs B2C customer insights B2B insights focus on businesses as customers, while B2C insights focus on individuals as customers. B2B and B2C clients also differ in terms of their customer base, data sources, sales cycles, and marketing approaches. Their overall satisfaction level with your product.

B2B 92

B2B Underperforming Technical Team B2C Scale 92

Neil Patel

MARCH 1, 2021

The productized services model allows agency owners, freelancers, and consultants to break out of billing by the hour or per project and instead invoice by sets of services rendered. For even more predictability, you can sell subscriptions to your services. Will you offer one-time support or recurring subscriptions?

Scale 141

Scale Payment Features Consulting Pricing 141

User Pilot

FEBRUARY 7, 2024

B2C companies tend to have higher trial conversion rates but lower customer lifetime values. B2C vs B2B B2C companies like Netflix and Amazon Prime tend to have higher conversion rates on trial subscriptions — 93% and 73% respectively. Instead, it’s best to engage new users through contextual in-app guidance.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

Subscription Flow

NOVEMBER 28, 2023

Promoting products that are low-touch: By this we refer to software as a service that is made so that most users can buy it without having to engage in prolonged one-on-one communication with a human. Read more: How Dynamic Pricing Makes It a Good Fit for B2B Subscription Management for Enterprises?

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

User Pilot

FEBRUARY 5, 2024

You can calculate the free trial conversion rate by dividing the number of free trial users who upgrade to a paid subscription by the total number of trial users. For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. Besides, anything above 30% is regarded as exceptional.

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Scale 52

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Never give a customer who’s missed a payment downgraded service, as they may not notice they have lost functionality or may even learn to do without it.

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

BrightBack

JULY 22, 2019

Subscription businesses of every size and industry are vying for customers with a lot of options at their fingertips and increasingly savvy tastes. Guy and Suneet discussed the drivers behind B2C and B2B purchases, and why understanding these elements can help improve retention. B2C purchase drivers.

Retention 66

Retention B2C B2B Education 66

Totango

MARCH 4, 2022

First, we’ll define what B2B customer service is and distinguish it from customer support in B2C industries. B2B vs. B2C Customer Service. B2B customer service generally parallels the type of support delivered by businesses to consumers, known as B2C customer service.

B2B 91

B2B Customer Success Technical Review B2C 91

User Pilot

MARCH 20, 2024

The subscription model offers ongoing access for a fee, ensuring updates and steady income. You might sell your software for a one-time fee, offer it through a subscription model, or even bundle it with other products or services. Userpilot’s subscription packages.

Software 59

Software Revenue Strategy Advertising 59

ProfitWell

NOVEMBER 15, 2019

Your subscription company should run like a well-oiled machine. Retain subscribed customers: Unlike other businesses, SaaS businesses rely on customers paying monthly or yearly for their subscription. You can compare yourself in real time to other B2B, B2C, ecommerce, and media companies. SaaS companies need tools that: 1.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

OPEXEngine

FEBRUARY 22, 2022

Business to Consumer (B2C). SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support. These market and product characteristics make this GTM strategy best suited for B2C SaaS companies. Enterprise.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

FastSpring

DECEMBER 18, 2020

According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market. In some ways, the move from B2B sales happening offline to online mirrors other trends we see in the B2C market. Along with optimizing your site for SEO, it also needs to be engaging once potential customers land.

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

FastSpring

JANUARY 31, 2023

Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Flexible subscription management and recurring billing tools.

Payment Services 120

Payment Services Payment Methods Merchant Services Payment Features 120

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Zoho Subscriptions. Remitting taxes at the end of the year.

Payment Methods 133

Payment Methods Merchant Services Payment Services Payments 133

Totango

MARCH 16, 2021

The B2B customer journey resembles the B2C experience in many ways, but there are also some important differences. In this article, we’ll look at the B2B vs. B2C customer journey to see what’s the same and what’s different. How journeys differ for B2B and B2C customers. B2B vs. B2C Customer Journeys: Comparisons and Contrasts.

B2C 117

B2C B2B Acquisition Retention 117

ChurnZero

FEBRUARY 7, 2020

The subscription shift is in full swing. SaaS is growing more than 200% faster than traditional perpetual license software – Zuora, Subscription Economy Index. To capitalize on this monumental growth, perhaps B2B SaaS should take a page from B2C subscription startups like HelloFresh, Birchbox, and Dollar Shave Club.

Customer Success 64

Customer Success Sales Hiring Artificial Intelligence Transportation 64

Intercom, Inc.

NOVEMBER 11, 2021

“The light switch is something that people engage with, but the reason that they’re doing it is that they’re trying to adjust the levels of light in the room” And regardless of the quantity, how effective are those different segments? .” Is this 5% or 90% of our user base?

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

SmartKarrot

JUNE 29, 2020

It is, therefore, becoming increasingly crucial for B2B businesses to actively engage with their target audience using online channels. In other words, you need a B2B mobile app to engage potential buyers and build long-term relations. But let’s first understand what differentiates them from B2C mobile apps.

Payment Solutions 10

Payment Solutions Mobile Payment Methods B2B 10

SmartKarrot

JUNE 29, 2020

It is, therefore, becoming increasingly crucial for B2B businesses to actively engage with their target audience using online channels. In other words, you need a B2B mobile app to engage potential buyers and build long-term relations. But let’s first understand what differentiates them from B2C mobile apps. Invoicing .

Payment Solutions 10

Payment Solutions Mobile Payment Methods B2B 10

CustomerSuccessBox

SEPTEMBER 30, 2021

Sheldon(we call our AI) will scan thousands of data points, past user behavior, CSM’s activities and engagement with customers to learn what actions and behaviour leads to retention. Unlike a regular business where new sales are necessary to keep the revenue coming in, a B2B SaaS business runs on the “subscription model”. Why attend.

Scale 52

Scale Technical Review AI B2C 52

Totango

MARCH 26, 2019

The new customer-centered economy favors recurring revenue business models for B2B markets and partial ownership, or subscription models, for B2C ones. Never give a customer who’s missed a payment downgraded service, as they may not notice they have lost a functionality or may even learn to do without it.

Customer Success 65

Customer Success Payment Methods Payment Services Payment Solutions 65

Incredo

NOVEMBER 21, 2019

But in the case of B2C offers, you’ll see fewer or no examples that trustworthy companies charge participation fees. #3 Showcase your credibility You may be the most honest person in the world. The tip I want to share is that first you need to engage with potential partners. Needless to say how reputable company HubSpot is.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Clouded Judgement

AUGUST 25, 2023

Event data allows customers to send behavior-triggered messages that keep consumers engaged with the right message at the right time. ” How Klaviyo Makes Money Klaviyo has about 130k customers, with an ACV of ~$5k From the S-1: “We generate revenue through the sale of subscriptions to our customers for the use of our platform. .”

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

Sales Hacker

MARCH 16, 2021

This company provides analytics and insights around recurring revenue and subscription businesses. They create sales engagement software. Learn how the team follows up with every lead in record time and how they use Outreach to run account-based plays, manage reps, and so much more using their very own sales engagement platform.

Sales 95

Sales Technical Review Underperforming Technical Team Government 95

Chaotic Flow

OCTOBER 9, 2012

In the B2B marketing community, content marketing has eclipsed blogging, engagement is measured in click-throughs, and gamification is sexier than conversation. There is a reason why LinkedIn is profitable largely through paid subscriptions, while Facebook struggles to monetize through ads. Not so in B2B.

B2B 104

B2B Social Media Business B2C 104