Intercom, Inc.

NOVEMBER 12, 2020

So while these shifts in consumer behaviors may be expedited by current circumstances, many unexpected industries were already exploring how to adopt B2B strategies for B2C – without losing the personal customer relationships that are at the core of their businesses. Subscription services have been steadily on the rise for years now.

B2C 221

B2C Outsourced Development Subscription Payment Features 221

OPEXEngine

AUGUST 17, 2021

If you’ve underestimated the importance of financial operations for both the short and long-term success of your SaaS business, you’re not alone. With the explosive growth of the SaaS business model impacting businesses worldwide, many are navigating SaaS financial operations and subscription management for the first time.

Payment Services 52

Payment Services B2B SaaS Payments Payments 52

Chargify

AUGUST 9, 2017

Here at Chargify, we’ve been seeing an increase in B2B IoT-related subscription businesses and we’re excited about the many possibilities for IoT B2B subscription use cases. Why IoT + Subscription Business Models = Success. Nest is a perfect example.

B2B 54

B2B Subscription Payment Features VP of Engineering 54

User Pilot

MARCH 20, 2024

TL;DR Software monetization helps generate revenue using various new business models to reinvest in development and enhancements. The subscription model offers ongoing access for a fee, ensuring updates and steady income. This model marks a shift towards flexible, user-focused software consumption.

Software 59

Software Revenue Strategy Advertising 59

ProfitWell

JUNE 3, 2020

It’s especially important for subscription-based businesses. Every new lead carries the potential for recurring revenue. As a business owner, one of your perpetual goals is to keep generating new and better leads. Each offers different benefits to different types of businesses. What’s the best way to do this?

Subscription 64

Subscription Payment Features Social Media Business 64

User Pilot

FEBRUARY 7, 2024

B2C companies tend to have higher trial conversion rates but lower customer lifetime values. While there’s no objective threshold that marks a “good conversion rate” it can still be helpful to understand the averages for each industry, business model, and trial type. to 29% depending on the industry.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

Totango

MARCH 4, 2022

In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. First, we’ll define what B2B customer service is and distinguish it from customer support in B2C industries. B2B vs. B2C Customer Service.

B2B 91

B2B Customer Success Technical Review B2C 91

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Instead, put their subscription on hold. Elements that Drive Customer Success Growth.

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

Baremetrics

MAY 26, 2021

There are many models of customer segmentation. For B2C companies, it's demographic groupings that are particularly important, such as age, income, job title, education, and similar statistics. History Hit uses Baremetrics to measure churn, LTV and other critical business metrics that help them retain more customers.

Social Media 105

Social Media Market Segmentation B2C Churn 105

Chaotic Flow

MARCH 25, 2014

My first reaction was something like: “Well our current booking rate is pretty strong and we’re a SaaS business, so even with no immediate improvement to bookings we’ll continue to pile up revenue quarter after quarter, right?” Every business tracks some relevant set of financial and operational metrics. SaaS Business Stability.

Metrics 156

Metrics Business SaaS Scale 156

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products. About FastSpring.

SaaS Payments 133

SaaS Payments Payment Solutions Merchant Services Software Review 133

OPEXEngine

FEBRUARY 22, 2022

This is because using a customer-centric definition highlights the key operational differences that drive strategic decision-making at these businesses as well as influencing the relevant performance indicators for them. Business to Consumer (B2C). Some SMM companies may use all four depending upon the business model.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

User Pilot

APRIL 30, 2024

Quickbooks and Xero are accounting SaaS products that help you send invoices, track expenses, and process payroll. Microsoft offers enterprise solutions, productivity suites, and cloud services for both B2B and B2C sectors, emphasizing innovation and efficiency. What are the benefits of the SaaS model?

SaaS Payments 82

SaaS Payments Payment Services Payment Methods Payment Solutions 82

FastSpring

DECEMBER 19, 2018

Successful Ecommerce Business Models: Which One Is Right for You? Are you B2B or B2C? Find the best business model for your product or service with this helpful blog post. The Power of Recurring Revenue for Software, Subscriptions, SaaS, and Digital Content. Maybe a little bit of both? Read More.

B2C 64

B2C Business Model Pricing B2B 64

ProfitWell

NOVEMBER 11, 2019

Customer churn is the silent killer of the subscription business. With rising customer acquisition costs (CAC) over the past five years and more market competition than ever, anything you can do to keep customers around longer is vital to your business. The various causes of churn for subscription businesses.

Churn 40

Churn B2C Benchmarks Software Review 40

ProfitWell

OCTOBER 16, 2019

Why is it so hard to define an average churn rate—and what does that mean for your subscription business? Zuora’s 2019 Subscription Economy Index reports average customer churn rates across a number of different industries, ranging from Business Services on the low end (16.2% Let’s find out. customer churn rate).

Churn 55

Churn SaaS Payments Payments Payment Methods 55

Totango

MARCH 26, 2019

The new customer-centered economy favors recurring revenue business models for B2B markets and partial ownership, or subscription models, for B2C ones. Instead, put their subscription on hold. Elements that Drive Customer Success Growth.

Customer Success 65

Customer Success Payment Methods Payment Services Payment Solutions 65

SmartKarrot

JUNE 1, 2020

As the term goes, the subscription economy deals with the business of rendering subscriptions to the customers. All SaaS companies, including Netflix, Hotstar, or Spotify’s entire range of businesses rely on a subscription model. Subscription Economy Index and its Usage.

Subscription 10

Subscription Payment Features Payment Methods SaaS Payments 10

OPEXEngine

NOVEMBER 22, 2022

“Industry-Centric” SaaS business models offer an alternative SaaS company categorization to the “Customer-Centric” SaaS model, which is defined based on the “go-to-market” strategy used by a management team. When SaaS business models originated, the most successful venture-backed startups used a horizontal model.

Business Model 52

Business Model SaaS Business Scale 52

Baremetrics

SEPTEMBER 15, 2021

But, how do you decide which licensing model works best for you and your clients? We are going to walk you through a couple of the most popular pricing models—perpetual license and annual license, along with its variant subscription model —as well as mention a couple of the other popular ways to monetize software.

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

Intercom, Inc.

NOVEMBER 11, 2021

We don’t believe in a dynamic where you create a product that theoretically could be valuable to people, you create a business model predicated on selling people access to that product, and whether they get value out of it or not is kind of up to them. I wonder if you wouldn’t mind explaining that one.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Totango

JULY 18, 2018

The rise of recurring revenue business models. Everything from software applications to the entire infrastructure stack is available on a subscription basis. Digital-first B2C companies such as Amazon, Uber, and Lyft have set the bar high for an intuitive and responsive customer experience.

Customer Support 56

Customer Support Customer Success Retention Underperforming Technical Team 56

ProfitWell

DECEMBER 4, 2019

The SaaS business model powering all of this activity is startlingly unique, still young, and inextricably tied to the power of cloud computing. SaaS, or software as a service, is a delivery model in which a centrally hosted software is licensed to customers via a subscription plan. What is the SaaS business model.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

OPEXEngine

DECEMBER 17, 2019

My experience reinforces the fact that SaaS business model variants and approaches to measuring performance via metrics are still very much undefined. This is true even though selling software on a subscription basis has been around for well over 20 years. The Value of Benchmarking. As an example, let’s take gross margin.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

Totango

JULY 1, 2022

Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. Why is Customer Loyalty Important for B2B SaaS Businesses?

B2B 107

B2B B2C Underperforming Technical Team Business 107

ProfitWell

NOVEMBER 14, 2019

The subscription universe is taking over. From hygiene products to software to bacon (yes, bacon), you can purchase a subscription for just about anything today. Why is this model so popular? What is the subscription-based economy? How does the subscription-based economy work?

Payment Features 49

Payment Features Payments Subscription Trends 49

BrightBack

JUNE 13, 2019

B2C, B2B and hybrid companies do things differently. From marketing and pricing models to support and churn management , companies organize themselves around their customers. It makes sense: behaviors, preferences and buying cycles vary widely between individuals and businesses. B2B and B2C companies have their own ideas.

B2C 56

B2C B2B Retention Trends 56

Intercom, Inc.

OCTOBER 29, 2019

Indeed, among our customers were B2C companies, small businesses, and large enterprises along with customers in places and industries well beyond Silicon Valley. You can’t find email lists using Job-to-be-Done, but you can find ones for B2C subscription businesses that have a high volume of website traffic.

Business 184

Business B2C Scale Headcount 184

Chargify

JANUARY 15, 2020

Multiple billing systems and complicated contract customers that required itemized invoices were being managed manually, within an excessive number of spreadsheets. Because B2B SaaS is unlike any other industry, and perhaps most unlike B2C SaaS, with which it’s often and incorrectly compared. . And that was becoming a problem.

B2B 67

B2B Payment Features Software Review Scale 67

Chargify

MARCH 6, 2018

Throughout the series, we highlight Chargify merchants and the lessons learned as they grow their subscription-based businesses. To be clear, EdPlace isn’t just a B2C business. The company has both a B2C product for parents and a B2B product for private tuition businesses (in the U.S. EdPlace, 2018.

B2C 40

B2C Merchant Services B2B Payment Services 40

SmartKarrot

JULY 30, 2021

It is the go-to business growth opportunity today, and it is about anticipating the customer’s needs and demands , challenges and providing immediate solutions. Be it B2B or B2C, a subscription model of business, or any other, customer loyalty is the biggest gain for companies from customer success.

Customer Success 10

Customer Success Scale Churn B2C 10

ChurnZero

JULY 12, 2019

The answers are normally quite homogenous in B2C (e.g. The subscription-based business model is rooted in the value your solution offers. Nevertheless, the consideration pool for specific solutions is usually quite limited. Music on the go: Spotify. Movies and shows: Netflix. Provide Value.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

FastSpring

MAY 25, 2023

Our all-in-one payment platform includes a best-in-class localized checkout, subscription management, global tax management, reporting and analytics tools, and more. But know which changes are important to your business model. A well-established SaaS business may have very different priorities than a startup has.

SaaS Payments 144

SaaS Payments Pricing Payments Merchant Services 144

Navint

FEBRUARY 20, 2019

These nuances are based the origin of the vendor’s domain expertise—such as front-, middle-, or back-office—and on their market focus on B2B vs. B2C, low vs. high volume transactions, and subscription vs. consumption vs. hybrid business models. Niche vendors span the spectrum in this middle office.

Payments 53

Payments Technology Scale Revenue 53

Baremetrics

SEPTEMBER 10, 2021

We need to differentiate among three similar sounding but very different concepts: revenue stream, revenue model, and business model. You can think of these as a turducken of business jargon with a revenue stream being within a revenue model which is in turn inside a business model. Table of Contents.

Payments 102

Payments SaaS Payments Revenue Payment Solutions 102

SmartKarrot

AUGUST 10, 2021

Especially if you are into SaaS, behavior analytics has the potential to make or break your business. Whether you are a B2B SaaS or B2C, what will be your two primary goals? And irrespective of your business model, you must know that the more you increase the above figures and reduce churn , the more successful your business would be.

Payment Methods 10

Payment Methods SaaS Payments Payments SaaS 10

Frontegg

APRIL 21, 2022

SaaS setups with relatively small scopes can be up and running in no time with this authorization model. With SaaS businesses becoming increasingly complex with subscription tiers and feature-based pricing, the number of use cases is constantly growing. But that’s where the pros basically end.

B2C 111

B2C compliance Finance Business Model 111