SaaStr

MAY 1, 2021

Zhao says, “Our business model is B2B SaaS, but our sales motion is similar to a consumer-like company…there’s a lot of B2C elements to it.”. Zhao furthers his point by emphasizing that: “This B2C plus B2B motion gives us a lot of sales efficiency. A Different Way to Approach Enterprise Leads .

Enterprise 219

Enterprise Scale B2C SaaS 219

FastSpring

OCTOBER 25, 2023

And does it improve B2B sales too, or is it more just a B2C advantage? We’ve analyzed aggregate sales data to give you insights into just how important Q4 can be for your software, SaaS, or other digital goods business. Are you optimizing all possible Q4 sales opportunities for your software business? Below, we’ll cover: U.S.

SaaS Payments 135

SaaS Payments Payment Solutions Software Review Merchant Services 135

SaaStr

JULY 27, 2022

As Zocchetto said, “It’s very important –– sales hiring planning –– because in a self-driven SaaS business model, it’s what drives growth.”. At PayFit, a healthy culture is key to fighting attrition and growing the business. On the contrary, simple pricing attracts more self-serve business. .

SMB 176

SMB Sales Hiring Scale B2C 176

Andreessen Horowitz

JUNE 24, 2022

The dominant business model across B2B and B2C fintech companies is pay-as-you-go (PAYG), in which companies earn revenue every time some activity occurs, such as the sale of a good or underwriting of a loan. For instance, SpotOn, Stripe, and … The post In Defense of Pay-as-You-Go appeared first on Andreessen Horowitz.

B2C 105

B2C Business Model B2B Revenue 105

SaaStr

JANUARY 5, 2020

A business model of turning long-term liabilities into short-term, at-risk payments. This is starting to work: In a lot of these seemingly crazy B2C bets, since the Web 1.0 The bear case is/was easy : WeWork was burning more cash than it brought in in revenue: Crazy self-dealing with CEO, and lack of any seeming controls.

Payments 131

Payments B2C Business Model Branding 131

SaaStr

AUGUST 17, 2022

Even if monthly quotas don’t seem to fit your business model, Bill would suggest it anyway. That instant gratification from B2C now applies to us in B2B.” – Bill Binch. Bill and Phil agree on a lot of things, but each has drawn different lessons from their own experience. Focus on logo acquisition.

Sales Hiring 181

Sales Hiring Sales SaaS B2C 181

Intercom, Inc.

NOVEMBER 12, 2020

So while these shifts in consumer behaviors may be expedited by current circumstances, many unexpected industries were already exploring how to adopt B2B strategies for B2C – without losing the personal customer relationships that are at the core of their businesses. Learning from B2B. This time, it’s personal.

B2C 221

B2C Outsourced Development Subscription Payment Features 221

Totango

MARCH 4, 2022

In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. First, we’ll define what B2B customer service is and distinguish it from customer support in B2C industries. B2B vs. B2C Customer Service.

B2B 91

B2B Customer Success Technical Review B2C 91

Chart Mogul

SEPTEMBER 24, 2020

When I took my first assignment as a Head of Growth a couple of years ago at a B2C company that I co-founded, I struggled with where to start? There are unlimited ways that one can grow a business. You might be surprised at how large of a component of your MRR movements reactivation is to your business.

B2C 97

B2C Churn Metrics Pricing 97

User Pilot

FEBRUARY 7, 2024

B2C companies tend to have higher trial conversion rates but lower customer lifetime values. While there’s no objective threshold that marks a “good conversion rate” it can still be helpful to understand the averages for each industry, business model, and trial type. to 29% depending on the industry.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

The Angel VC

MARCH 31, 2015

But it’s fair to say that historically IPO prospects in the B2B field could not match the explosive revenue growth of successful B2C companies. Look at these growth curves: (taken from this great presentation by Mamoon Hamid and slightly edited) You guessed right, they are all SaaS businesses. Pretty clever, huh?

Scale 168

Scale SaaS B2C Finance 168

Sixteen Ventures

JULY 17, 2020

Of course there are several factors to consider here, but in B2B SaaS where we’re looking for customer lifetimes of at least 36 months (and likely spending more than in B2C to acquire customers), this is clearly working against our goals. Okay, so… Why Do SaaS CEOs Ignore Churn?

Churn 133

Churn SaaS B2C Pricing 133

User Pilot

MARCH 20, 2024

TL;DR Software monetization helps generate revenue using various new business models to reinvest in development and enhancements. The subscription model offers ongoing access for a fee, ensuring updates and steady income. Software licensing sets software usage rules, protecting creators and defining user rights.

Software 59

Software Revenue Strategy Advertising 59

Chargify

AUGUST 9, 2017

In today’s post we’ll cover: Why the subscription business model is the perfect fit for B2B IoT companies, and how new and old companies are quickly adapting. Why IoT + Subscription Business Models = Success. Moving to a recurring revenue model helps B2B IoT companies create sustainable businesses.

B2B 54

B2B Payment Features Subscription VP of Engineering 54

Baremetrics

MAY 26, 2021

There are many models of customer segmentation. For B2C companies, it's demographic groupings that are particularly important, such as age, income, job title, education, and similar statistics. History Hit uses Baremetrics to measure churn, LTV and other critical business metrics that help them retain more customers.

Social Media 105

Social Media Market Segmentation B2C Churn 105

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Elements that Drive Customer Success Growth. Most products now have a digital component, making it easier to monitor and understand product use.

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

Stax

FEBRUARY 28, 2024

This includes subscription management, revenue recognition, dunning management , integrations with other business systems, fraud prevention, and more. SaaS billing solutions are usually talked about within the context of B2C payment processing. This is where an advanced B2B subscription management platform comes in.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

FastSpring

DECEMBER 19, 2018

Successful Ecommerce Business Models: Which One Is Right for You? Are you B2B or B2C? Find the best business model for your product or service with this helpful blog post. In case you’ve missed something, here’s a list of the top 10 blog posts from 2018 that you don’t want to miss as you gear up for 2019.

B2C 63

B2C Business Model Pricing B2B 63

Chart Mogul

SEPTEMBER 24, 2020

When I took my first assignment as a Head of Growth a couple of years ago at a B2C company that I co-founded, I struggled with where to start? There are unlimited ways that one can grow a business. New Business MRR is the easiest to answer for as this is usually owned by the Head of Sales or — in a B2C business — the Head of Marketing.

B2C 52

B2C Churn Metrics Pricing 52

Intercom, Inc.

MARCH 28, 2022

Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. Not only is this what customers want (and expect), but it also will have a significant impact on revenue for businesses going forward. Second, expectations are rising for consumer-grade experiences.

Scale 228

Scale Engagement Technical Review Business 228

FastSpring

JANUARY 17, 2023

With FastSpring, B2B and B2C software companies can manage: Multiple subscription models, trials, one-time add-ons, discounts, and more. If you think FastSpring could be the right payment solution for your subscription business, sign up for a free account or request a demo. Automated invoices and customer notifications.

Payments 84

Payments Payment Features Payment Methods Payment Services 84

OPEXEngine

NOVEMBER 22, 2022

“Industry-Centric” SaaS business models offer an alternative SaaS company categorization to the “Customer-Centric” SaaS model, which is defined based on the “go-to-market” strategy used by a management team. When SaaS business models originated, the most successful venture-backed startups used a horizontal model.

Business Model 52

Business Model SaaS Business Scale 52

OPEXEngine

FEBRUARY 22, 2022

This is because using a customer-centric definition highlights the key operational differences that drive strategic decision-making at these businesses as well as influencing the relevant performance indicators for them. Business to Consumer (B2C). Some SMM companies may use all four depending upon the business model.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

ProfitWell

FEBRUARY 17, 2020

The modern business model is at it again, permeating another sector of travel as Abu Dhabi-based Etihad Airways launches subscription flight. Too often, founders and marketers think brand is just something fluffy for B2C companies in the world of fashion. Plus, an interview on Product Hunt Radio from the mind of a brand master.

Payment Features 80

Payment Features Subscription Airlines Travel 80

Chaotic Flow

MARCH 25, 2014

My first reaction was something like: “Well our current booking rate is pretty strong and we’re a SaaS business, so even with no immediate improvement to bookings we’ll continue to pile up revenue quarter after quarter, right?” Customers are the fundamental unit of measure in the SaaS business model , not transactions.

Metrics 156

Metrics Business SaaS Scale 156

OPEXEngine

AUGUST 17, 2021

If you’ve underestimated the importance of financial operations for both the short and long-term success of your SaaS business, you’re not alone. With the explosive growth of the SaaS business model impacting businesses worldwide, many are navigating SaaS financial operations and subscription management for the first time.

Payment Services 52

Payment Services B2B SaaS Payments Payments 52

ProfitWell

NOVEMBER 11, 2019

B2B vs. B2C Churn. Churn impacts B2B and B2C companies in different ways. For B2C companies, the biggest issues are competition and the potential for individual credit card failures. Learn more here: How B2B and B2C companies solve churn differently. Learn more here: How involuntary churn is killing business.

Churn 40

Churn B2C Benchmarks Software Review 40

Baremetrics

JANUARY 18, 2022

On the other hand, international cold calling systems businesses operating across 12 countries would need to consider local currency and global differences in service availability. Pay Attention to Local Currency This is the simplest way of introducing price localization into your business model.

Payment Methods 98

Payment Methods Pricing Payment Services Strategy 98

OpenView Labs

DECEMBER 21, 2020

Focus on more flexible business models. Omni-channel communications will start to become a standard way of communicating with both B2C and B2B prospects and customers.”. –Graeme Wilson, Founder at Morphed. I’m seeing three big trends for SaaS in 2021: More robust automations and data insights will come available.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

OpenView Labs

JANUARY 22, 2020

But as companies shift to user-first business models and adopt tech-driven approaches to marketing, sales and growth, CIOs are rising to the challenge. That generally requires the assistance of an experienced CIO who knows how to scale the business and build a company that can support that kind of growth.

Technical Review 53

Technical Review Scale B2C compliance 53

Totango

MARCH 26, 2019

The new customer-centered economy favors recurring revenue business models for B2B markets and partial ownership, or subscription models, for B2C ones. Elements that Drive Customer Success Growth. Most products now have a digital component, making it easier to monitor and understand product use.

Customer Success 65

Customer Success Payment Methods Payment Services Payment Solutions 65

ProfitWell

OCTOBER 16, 2019

Its churn numbers vary between B2B and B2C, with B2C companies experiencing much higher churn (7.05%) than B2B (5%). Lower-priced products and B2C services take less consideration before making a purchase—and likewise, less consideration before canceling a subscription. across a sample of over 1,500 sites.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

Totango

JULY 18, 2018

The rise of recurring revenue business models. Digital-first B2C companies such as Amazon, Uber, and Lyft have set the bar high for an intuitive and responsive customer experience. Everything from software applications to the entire infrastructure stack is available on a subscription basis. Increased Customer Expectations.

Customer Support 56

Customer Support Customer Success Retention Underperforming Technical Team 56

SaaStr

MARCH 8, 2019

You think about the analytics behind the business. People talk about B2C marketing. But you’ve always coined this phrase “business to human marketing”, B2H. Brian Halligan: Now, those examples are all B2C, but this is very much coming to B2B. If you’re B2C, the train’s left the station.

Scale 106

Scale Sales Hiring Underperforming Technical Team Social Media 106

ProfitWell

DECEMBER 4, 2019

The SaaS business model powering all of this activity is startlingly unique, still young, and inextricably tied to the power of cloud computing. What is the SaaS business model. As a result, revenue recognition is a fundamental part of the SaaS business model. Recurring payments. Early stage.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

Intercom, Inc.

NOVEMBER 11, 2021

We don’t believe in a dynamic where you create a product that theoretically could be valuable to people, you create a business model predicated on selling people access to that product, and whether they get value out of it or not is kind of up to them. I wonder if you wouldn’t mind explaining that one.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products. Sign up for a FastSpring account or request a demo to learn more.

SaaS Payments 124

SaaS Payments Payment Solutions Merchant Services Software Review 124