Intercom, Inc.

DECEMBER 5, 2019

Over this same period, one tech company has emerged to become similarly entrenched in the everyday life of people around the globe. What can we, in the SaaS sector, learn from one of tech’s true behemoths? But marketing disruptive technology (like AI and chatbots) comes with a lot of landmines.

Scale 118

Scale Scaling Artificial Intelligence Business 118

CustomerSuccessBox

OCTOBER 5, 2021

In B2B SaaS businesses, you have to identify those key indicators which can drive performance. NRR takes into account the total revenue earned minus any revenue churn (caused due to departing customers or customers who have downgraded) plus any revenue gained through upsells or cross-sells. Net Retention Rate (NRR).

Customer Success 59

Customer Success Technical Review Sales Hiring Underperforming Technical Team 59

Sales Hacker

APRIL 1, 2021

A made-up role so companies can hire more people to tell sales how best to do their job.” — Jason Henson , Manager, SMB Sales Development at Lytx, Inc. . The silver bullet.” — Eric Slaager , Revenue Operations Transformation at B2B Saas Companies. Like a dope sneaker collection.

Sales Recruiting 93

Sales Recruiting Underperforming Technical Team Sales Hiring Scale 93

Sales Hacker

MARCH 19, 2020

Here’s an important, and often overlooked, fact about B2B sales and marketing: Your customer data holds all the keys you need to grow your business. Today, the best B2B marketers and sales professionals are best because they know what makes a successful customer. To succeed, you need to trust the data and step into predictive sales.

Customer Success 76

Customer Success Machine Learning Artificial Intelligence Sales 76

SaaStr

AUGUST 9, 2019

What about the changing tech stacks and infrastructures makes them vulnerable to up and comers? Ep 256: As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. So one is just the sheer technology aspect of it.

SaaS Payments 128

SaaS Payments Cloud Technical Review Scale 128

Sales Hacker

FEBRUARY 15, 2018

The Revenue Summit is the only conference with a true focus on aligning sales, marketing and customer success through the lens of technology, empowering B2B leaders to accelerate full funnel growth. Director, SMB Sales, Google Cloud. SAN FRANCISCO, CA – Feb. Who Is The Revenue Summit For? What Companies Will Be There?

Scale 67

Scale Customer Success Revenue Marketing 67

FastSpring

DECEMBER 8, 2022

Whether you’re trying to manage reduced tax rates, customized taxation, tax-exempt transactions, B2C or B2B — everything is handled for you. Leave the technical challenges of selling around the world to us. There were four unfilled software products and B2B SaaS products and a variety of different offerings.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

Neil Patel

FEBRUARY 4, 2021

Most recently, our work with Adobe won MediaPost’s 2020 OMMA Awards in the Search Marketing: SEO Campaign category, and another client, PROS, won Search Engine Land’s Landy Award for the Best B2B Search Marketing Initiative. SMB Digital Marketing Case Studies. Careers at NP Digital SMB. Want to know more?

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Point Nine Land

JANUARY 17, 2019

At the same time, many of the most important web and mobile technologies have reached maturity. In parallel, several of more recent technologies?—?machine Louis Coppey Principal Algorithmic feed(s) in B2B software B2B products are often inspired by consumer products. These are great customers for startups.

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Due to his success, Ryan has been named to Forbes’ List of World’s Most Influential CMOs. B2B marketing, yes. I love it.

Sales Hiring 127

Sales Hiring Sales Recruiting Scale Software Review 127

Sales Hacker

FEBRUARY 14, 2022

They sit around a table and share actionable insights about their company’s transition from SMB to enterprise sales. . Why they restructured their B2B sales team into three key verticals. There’s one nightmare scenario every company wants to avoid when they make the transition from SMB to Enterprise. Mid-market. Enterprise. “In

SMB 84

SMB Enterprise Scale Outbound Sales Team 84

Intercom, Inc.

DECEMBER 13, 2018

But as the college-dorm-room startup matures, there’s a fascinating twist to be found in the way it applies its new mission to Workplace, a B2B startup within the (former) startup. We also see traction now in a lot of fast-growing tech companies like Booking.com, like Intercom, like Spotify, like Grab, who also need to use Workplace.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. Sales W hich challenges would you like sales technology to solve for your sales team? What is sales technology here to do? Below you'll be able to review which CRMs fit your existing technology environment. 2021: Sales Tools.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SmartKarrot

JANUARY 5, 2021

A Customer Success expert, speaker, and a published author, Dave is known for his remarkable expertise in supporting B2B SaaS companies and developing their Customer Success capabilities. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries. Jeanne Bliss. Jay Nathan. Don Peppers.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

SmartKarrot

JANUARY 5, 2022

Kristi is a pioneer in scaling and transforming customer success organizations at hyper-growth B2B SaaS companies. As the Founder, CEO, and Leadership Coach at 30 Day Leadership, he helps B2B leaders become the leader of their dreams through his 30 Day Leadership Playbook, podcast, and academy. Kristi Faltorusso. Nils Vinje.

VP of Engineering 23

VP of Engineering Customer Success Scale Technical Review 23

SaaStr

NOVEMBER 1, 2019

David’s successful exits as an investor at Matrix include HubSpot, JBoss, AppIQ, Tabblo, Netezza, Diligent Technologies, CloudSwitch, TribeHR, GrabCAD, OpenSpan, and Enservio. We often have VPs of Sales from tech titans on the show but who trains those VPs and sales reps to be the best in the world at sales? Episode No.

Technical Review 145

Technical Review Development Team Review Scale Software Review 145

Sales Hacker

OCTOBER 24, 2022

Breezy Beaumont had unknowingly sparked a controversial debate —one that gathered over 4,500 reactions and nearly 1,000 comments on how B2B software sales should be done. The traditional B2B sales motion. As it stands, B2B sales has a tried and tested formula that every sales organization tries to emulate. Lead requests a demo.

Scale 80

Scale Technical Review Software Review Sales 80

SmartKarrot

MAY 4, 2021

Setting your playbook emails to be reviewed and modified as per customer is possible. Can Tech-Touch be High-touch? For an SMB segment, automated tech-strategy is the key to proceed. For an SMB segment, automated tech-strategy is the key to proceed. Automation can be personal. This is the old idea.

Customer Success 11

Customer Success Technical Review SMB Onboarding 11

Casey Accidental

DECEMBER 11, 2023

The tech IPO narrative used to reflect stories that would include much of the below: Large markets Low or stagnant competition Rapidly growing markets Strong network effects or economies of scale Scarce talent pools A lot of those bullets can be explained by just the growth of the internet, and there being no entrenched internet-first competition.

Payments 113

Payments Scale Payment Solutions Technical Review 113

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started. AB Testing. Base Salary.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

Sales Hacker

OCTOBER 15, 2018

Changes based on whether you sell a high tech solution, or something that can be bought over the web. RELATED: Customer Success: The Foundation for Predictive B2B Sales and Marketing. If you’re an SMB oriented business, or you’re in the 80s, you’re probably reasonably efficient.

Customer Success 47

Customer Success Scale Underperforming Technical Team Retention 47

Baremetrics

NOVEMBER 9, 2021

Whether you’re an early-stage founder or you’ve built up an established B2B SaaS business, it's crucial to understand how valuations work and how you can prepare for an exit when the time is right for you. SMB SaaS companies tend to have higher churn rates due to their lower demand and less sophisticated needs.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

yoursales

JANUARY 29, 2021

Sales technology for professional sales will be more important than ever. Welcome to Sales Stack 2021 - one of the most expansive lists of sales technology out there. This year we'll be trying harder to try to explain the outcomes you can use various kinds of technology to achieve and take you closer to the results you desire.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

Sales Hacker

OCTOBER 7, 2021

Lori speaks, writes, coaches and trains company leaders on ways to find, recruit, retain, and promote more women in sales and helps women become part of the best profession – B2B sales. I had never quit a job before unless it was due to a promotion or a better opportunity. What is one a-ha moment you’ve had in your sales career?

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

AUGUST 12, 2022

We are post-term sheet moving along diligence. Colin here, CEO of a startup, B2B SaaS, and raising a seed round right now. What are you seeing out there, is B2B even going to survive in the next two or three months of raise, we’re down to three months runway? Nathan, do you have a question? Nathan W (@nwenzel): Yeah.

Scale 194

Scale SaaS Payments Scaling SaaS 194

FastSpring

JANUARY 27, 2022

In other words, if you want to attract SMBs, make sure you have SMB language on your site. User-based pricing: A population B2B option. For B2B tools, user-based pricing starts to get more complex and is most common with B2B tools. The language you use should align with your ideal customer profile (ICP).

Merchant Services 135

Merchant Services Payment Services SaaS Payments Payment Solutions 135

yoursales

DECEMBER 23, 2019

Salesflare – Simple yet powerful CRM for small businesses selling B2B . Membrain – Complete Platform for Complex B2B Sales. Mimiran – More Leads and More Deals for SMB Services Business. In B2B sales we’ll be using call recording, call transcriptions, call analytics and call scoring. Sales Stack Graveyard.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 23, 2019

Salesflare – Simple yet powerful CRM for small businesses selling B2B . Membrain – Complete Platform for Complex B2B Sales. Mimiran – More Leads and More Deals for SMB Services Business. In B2B sales we’ll be using call recording, call transcriptions, call analytics and call scoring. Sales Stack Graveyard.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

Sales Hacker

JUNE 16, 2021

AI for sales enablement: include AI software in your tech stack that can answer reps questions and alert them to changes with push and pull messaging and 24/7 instant response. Review your existing tech stack; these tools need to align with the goals of the business: CRM. SMB hurdle: buy-in. Dependencies and blockers.

Sales Enablement 101

Sales Enablement Scale Sales Hiring Technical Review 101

yoursales

DECEMBER 12, 2018

Salesflare – Simple yet powerful CRM for small businesses selling B2B . Membrain – Complete Platform for Complex B2B Sales. Mimiran – More Leads and More Deals for SMB Services Business. Clickback WEB – B2B lead generation software for accelerated sales or marketing growth. Sales Stack Graveyard.

Scale 99

Scale Payment Methods Payment Solutions Outsourcing Services 99

Neil Patel

DECEMBER 6, 2020

Constant Contact – Best for ecommerce Zoho Campaigns – Best for simple campaigns Sendinblue – Best ease-of-use Marketo Engage – Best for segmentation and personalization Pardot – Best for B2B marketing. If reviews indicate that customer support is sluggish, or that answers are hard to find, that’s a red flag.

Marketing 145

Marketing Scale Software Review Technical Review 145

yoursales

DECEMBER 12, 2018

Salesflare – Simple yet powerful CRM for small businesses selling B2B . Membrain – Complete Platform for Complex B2B Sales. Mimiran – More Leads and More Deals for SMB Services Business. In B2B sales we’ll be using call recording, call transcriptions, call analytics and call scoring. Sales Stack Graveyard.

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

Sales Hacker

JUNE 8, 2022

And yet this data from LinkedIn showed that 48% of Millennials say they make B2B buying decisions. And a different Forrester study showed that between 2019 and 2020, the average number of touches it takes to close a B2B deal increased by 58% – from just 17 touches in 2019 to 27 touches in 2020. Data is still an afterthought.

Sales 93

Sales Technical Review Innovation Leadership 93

Sales Hacker

DECEMBER 15, 2020

Rather than just reading or listening, you can now ask questions and get amazing thoughtful answers from the world’s B2B sales professionals who’ve been there before, plus you can share your experience with others. Matt and I were still fairly technical, and so, we were able to build the first version of the product.

Scale 85

Scale Technical Review Software Review Systems Review 85

Chart Mogul

SEPTEMBER 15, 2023

You can think of Horizontal SaaS as broad-based tech that is industry agnostic; a sales person at a Cybersecurity company can use HubSpot the same way a sales person at a Health Supplements company might use it. You might want to review the 101 section above before diving in. I’ve tried – just ask my in laws.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

JUNE 24, 2020

And with the move to SaaS models, building and selling B2B software is probably more similar to B2C than it is to traditional enterprise software marketing. So it’s been a great opportunity to take what I learned in B2C in my background as a product manager and apply that to B2B because I think the fundamentals are really similar.

Scale 281

Scale Content Marketing B2C Sales Hiring 281

Sales Hacker

APRIL 25, 2019

Early in my career, I saw firsthand how a $20M funded company went from startup to NASDAQ IPO to being delisted in the span of three years due to frivolous spending (but that’s a story for another day). The SMB Decision: In-House vs. Outsourced Sales Development. As a high-growth SMB, your number-one focus is consistent sales.

Outsourcing Services 76

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 76