Sales Hacker

OCTOBER 17, 2023

Chuck is the co-founder of Blueprint Expansion , a GTM roles recruiting firm that has helped over 50 VC-backed companies make amazing Sales, Marketing, & Customer Success hires. Our Sponsor Today’s episode is sponsored by DemandBase , Demandbase helps B2B companies hit their revenue goals using fewer resources.

Sales Hiring 103

Sales Hiring Sales Recruiting Interviewing SMB 103

SaaStr

APRIL 30, 2021

Top-tier for B2B enterprise software. A solid yardstick for a product that is 50/50 enterprise and SMB, with a great Free edition. Smartsheet’s NRR is 123% from SMBs. This is probably about as good as it gets for SMBs. Some best-of-breed examples: Snowflake’s NRR is 162%. UiPath’s NRR is 145%.

SMB 243

SMB Benchmarks Enterprise B2B 243

CustomerSuccessBox

OCTOBER 5, 2021

As a Customer Success leader or VP or Head of CS, you must be intrigued by the number. This will help you in deciding whether you’re on the right track to success or not. In B2B SaaS businesses, you have to identify those key indicators which can drive performance. Choose the right Customer Success tools.

Customer Success 59

Customer Success Technical Review Sales Hiring Underperforming Technical Team 59

Sales Hacker

FEBRUARY 15, 2018

The Revenue Summit is the only conference with a true focus on aligning sales, marketing and customer success through the lens of technology, empowering B2B leaders to accelerate full funnel growth. of Sales & Customer Ops, Zendesk. Director, SMB Sales, Google Cloud. SAN FRANCISCO, CA – Feb.

Scale 66

Scale Customer Success Revenue Marketing 66

ChurnZero

AUGUST 24, 2018

This week we hosted a well-attended webinar on – Customer Success & Finance: Get Aligned! Getting a customer to retention and its financial impact. The webinar discussed the process and impact of the renewal from both the Customer Success and Finance point of view. You Mon: Let me add a few things.

Finance 61

Finance Customer Success Scale Customer Lifetime Value 61

SaaStr

JANUARY 7, 2021

These 25 episodes dive into extremely important topics including how to build a B2B revenue model engineered for rapid growth, how to take care of your team in times of turmoil, and more. SaaStr 309: David Skok on The 9 Stage Model To Get A B2B Company To Get Repeatable, Scalable & Profitable Growth.

Scale 235

Scale Sales Hiring Scaling B2B 235

SmartKarrot

AUGUST 23, 2021

Role: Customer Success Manager Location: Houston, TX Organization: Ivanti As a Customer Success Manager, you will develop strong relationships with assigned customers and serving as a trusted advisor to key influencers and/or decisions makers. Maintain high customer retention and recurring revenue retention rates.

Customer Success 19

Customer Success SMB Consulting Retention 19

Totango

APRIL 1, 2021

Totango is excited to announce that we have once again been recognized by G2 with awards for our leadership in Customer Success. We understand that authentic ratings and reviews from real users are critical to helping customers evaluate and decide on purchasing a product, which is why awards like these are so valuable to us.

Leadership 79

Leadership Systems Review Software Review SMB 79

Sales Hacker

SEPTEMBER 22, 2023

Focus on customer success. In freemium models, it’s crucial for free users to swiftly recognize the product’s value upon sign-up, and the key to achieving this is by prioritizing customer success.The most important thing is to always ensure that users are getting value out of your product.

Enterprise 87

Enterprise Scale Generative AI SMB 87

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

VP of Engineering 23

VP of Engineering Customer Success Scale Technical Review 23

SaaStr

FEBRUARY 14, 2024

The landscape of customer success has been evolving rapidly. So much so that we seem to be releasing new content on customer success just about every week. Today we’re focusing on actionable insights you can use to drive down churn with customer success in today’s new era of SaaS efficiency.

Customer Success 223

Customer Success Sales Hiring Scale AI 223

SaaStr

OCTOBER 3, 2023

PST, Bo Borland, founder, and CEO of playbuilt, shares four steps for creating repeatable success at every stage of growth, specifically in B2B Enterprise. Let’s look at Borland’s approach to aligning and executing B2B team selling motions for a rinse-and-repeat process for growth. Is it acquisition, expansion, or retention?

Enterprise 217

Enterprise B2B Scale SMB 217

Sales Hacker

OCTOBER 15, 2018

Nick talks to us all about customer success , how to measure it, how to think about it, what phases are important and relevant to your company when you’re incorporating customer success, and he also gives his point of view on why aliens have not yet visited the planet earth. What You’ll Learn. And on Stitcher.

Customer Success 47

Customer Success Scale Underperforming Technical Team Retention 47

SaaStr

MARCH 20, 2020

How does Rachel see marketing move ever close to the function of customer success today? What is the optimal way for customer success and marketing to work together? * How does Rachel think about the importance of getting in front of your customers? There are costs to delivering books to customers.

SMB 179

SMB Scale Startup Marketplace as a Service 179

SaaSOptics

APRIL 30, 2019

often talk about B2B SaaS metrics from the perspective of what investors want. SaaS Metrics on Customer Success Keep You From Reacting Slowly. In the age of subscription businesses, happy customers aren’t just vital, you simply won’t succeed without retaining customers long-term. Metrics fill that gap.

Metrics 91

Metrics SaaS Churn SMB 91

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

Sales Hacker

AUGUST 7, 2020

Customer Success. Senior Vice President, Sales SMB. Sales Manager, SMB New Business Acquisition. CEO of Bizzit, Head of the B2B~ers Community. VP, SMB Essentials Sales. B2B Sales Growth Strategist. We’ve broken the list down into categories of expertise for your convenience. Leadership. Sales Growth.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

Sales Hacker

DECEMBER 29, 2023

The tactics that you use in SMB – focus on building products at scale, overindexing towards UX and UI, having a PLG motion behind the scenes, leading with your product, and adapting the way that you price and package, meaning giving some optionality. B2B and D2C being super different – the belief that they are super different.

Scale 71

Scale Sales Hiring AI Generative AI 71

Sales Hacker

APRIL 1, 2021

A made-up role so companies can hire more people to tell sales how best to do their job.” — Jason Henson , Manager, SMB Sales Development at Lytx, Inc. . The silver bullet.” — Eric Slaager , Revenue Operations Transformation at B2B Saas Companies. And Why You Need it for Sales Success). Like a dope sneaker collection.

Sales Recruiting 91

Sales Recruiting Underperforming Technical Team Sales Hiring Scale 91

Sales Hacker

OCTOBER 30, 2018

Trish Bertuzzi founded The Bridge Group to help B2B technology companies build world-class Inside Sales teams. Tracy was recently named a B2B Demand Marketing Game Changer, is included in the Top 20 Women to Watch in Sales Lead Management, and in the Top 30 Most Influential Women in B2B Marketing Technology.

Sales Recruiting 111

Sales Recruiting VP of Engineering Scale Sales Hiring 111

CustomerSuccessBox

MAY 25, 2021

Have you ever heard any SaaS founder or VP -CS saying,” I‘m okay with losing a few customers every month?”. That’s because Customer Retention is critical. Customer retention is critical — particularly for B2B SaaS companies. Retaining a customer is way more profitable than acquiring new ones. . Probably not.

Retention 52

Retention Metrics Outsourced Development SMB 52

Sales Hacker

JANUARY 9, 2023

My first day in B2B sales, I onboarded with an account executive who was part of my new company’s enterprise sales team. Related: How to Transition from SMB to Enterprise: Tips from 3 Experts. SMB, mid-market, and enterprise defined. SMB, mid-market, and enterprise defined. Selling to SMB. Table of contents.

SMB 91

SMB Scale Enterprise Marketing 91

Sales Hacker

JULY 21, 2021

That thing reps do where they call every lead every day until the customer finally picks up the phone? For Sue Singh , Customer Success and Project Manager at NextBee, strategy makes her want to say: “Nah, I just spent the last few hours wasting my time or twiddling my thumbs.”. Digitize everything! This term is outdated.

Sales Hiring 125

Sales Hiring Underperforming Technical Team Sales Sales Enablement 125

Neil Patel

FEBRUARY 4, 2021

Most recently, our work with Adobe won MediaPost’s 2020 OMMA Awards in the Search Marketing: SEO Campaign category, and another client, PROS, won Search Engine Land’s Landy Award for the Best B2B Search Marketing Initiative. SMB Digital Marketing Case Studies. See our customer success stories. Careers at NP Digital SMB.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

SmartKarrot

MAY 4, 2021

For more scalable customer success, you need to incorporate some high-touch practices. High-touch customer success is where CSMs know their customers well. Customer success automation is quite normal to ensure high-touch customer success happens. What is High-touch Customer Success?

Customer Success 11

Customer Success Technical Review SMB Onboarding 11

Intercom, Inc.

JUNE 23, 2022

That’s why, for the past five years, Amanda Malko has been thinking about how marketplaces change the way people buy software, helping B2B SaaS businesses find reputable software that can help them grow their business. What does the state of software buying from SMB to enterprise look like now? We’re now halfway through 2022.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

SaaStr

OCTOBER 15, 2019

Unlike when selling into SMB businesses that kind of can go from a demo, to a conversion, to a close in a matter of days, enterprise sales is a lot more complicated and it’s hard to navigate through. So as Lauren sort of alluded to, we started by focusing on SMB’s. It’s not going to work. Thanks Allie.

Underperforming Technical Team 150

Underperforming Technical Team Sales Hiring compliance SMB 150

SaaStr

AUGUST 9, 2019

When should one look to hire their first customer success reps? Vikas Bhambri: That seamlessly flows through then when you hand off to the implementation team or the customer success team, are we meeting those KPIs? It’s not an SMB where you’re getting volumes of 100 a day. Harry Stebbings: Totally.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

ChurnZero

APRIL 11, 2024

Every customer success leader I know is being asked to do more with less. Being asked to do more with less has turned the concept of digital customer success from a nice-to-have to a must-have. Being asked to do more with less has turned the concept of digital customer success from a nice-to-have to a must-have.

Customer Success 52

Customer Success SMB Communication B2B 52

Sales Hacker

JANUARY 29, 2018

CASE IN POINT: Over the past decades, B2B sales people were referred to as individual contributors. CSM: Customer Success Manager – Achieves recurring use of the service. To grow, the company needs to structure its resources into two initiatives; SMB and MidMarket, each requiring a different approach.

Sales Recruiting 74

Sales Recruiting Scale Sales Hiring Sales 74

OpenView Labs

JULY 25, 2019

A B2B software buyer’s early product experience is arguably the most critical part of any software sales cycle. A recent Gartner study of 750 B2B software buyers points to them spending only 17% of their entire buying journey meeting with vendors. ProfitWell’s research points to B2B CAC costs rising steadily over the past five years.

Scale 42

Scale Sales Hiring B2B SMB 42

yoursales

JANUARY 9, 2017

B2B sales and selling have become synonymous with continuous change at an increasing speed. Equally quite a few of the current tools for B2B selling on this sales stack list will eventually die as they fail to create a revenue generating model. Salesforce.com – Salesforce.com: The Customer Success Platform To Grow Your Business.

Scale 44

Scale Outsourcing Services Sales Recruiting Sales Hiring 44

SaaStr

JUNE 3, 2020

And here’s an interesting study from Nick Mehta, the CEO of Gainsight, and Gainsight is a customer success company that helps companies manage churn, but they were also studying, in a recent survey, how are SaaS vendors expected to be impacted by this? It’s most severe in the SMB world.

Software Review 178

Software Review Scale Technical Review SaaS 178

SaaStr

JANUARY 28, 2020

Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. Obviously, marketing and investments are expensive and we know the cost to keep a customer is obviously a lot less. The customers love her, right?

Sales Hiring 204

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 204

SaaStr

SEPTEMBER 27, 2019

B2B marketing, yes. So when I was at Microsoft I was doing consumer marketing and then when I moved to Exact Target I was doing B2B. And so when I then joined Salesforce, Salesforce is very much enterprise B2B marketing. Marketing is the customer service function, etc. Ryan Bonnici: I don’t think so.

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

ChurnZero

MAY 7, 2021

In the rapidly maturing field of Customer Success, if you don’t stop to take stock of the strategy, processes, people, and technology that guide you, it’s easy to lose sight of where you are, and more importantly, where you’re headed. Q: What should a small Customer Success team focus on first?

Customer Success 59

Customer Success Benchmarks Churn Onboarding 59

SmartKarrot

FEBRUARY 9, 2022

Loyal customers contribute a lot to revenue growth in upsells, referrals, and even advocacy. Apart from focusing on retaining existing customers, SaaS companies need to concentrate more on their churn ratio. This is where customer retention plays a crucial role in B2B SaaS companies. . What is customer retention?

Retention 10

Retention Revenue SaaS Benchmarks 10