Remove AWS Remove Engineering Remove Software Review
article thumbnail

Search at Intercom: Building our Elasticsearch cloud on AWS

Intercom, Inc.

Our product engineers are empowered to build great features, fast. A large part of making this belief a reality is the idea of running less software. You can watch a video of that talk below, or read on to learn how we built our Elasticsearch cloud on AWS. In Intercom, we believe that shipping is our company’s heartbeat.

AWS 249
article thumbnail

Run Less Software

Intercom, Inc.

by Rich Archbold, Senior Director of Engineering at Intercom. The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. When I say “execute”, I don’t simply mean the engineering challenges of building something.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Is your engineering team experiencing alert fatigue? Ask these 8 questions

Intercom, Inc.

Alert fatigue is a common problem among engineering teams that handle operations and maintain infrastructure. The result is lots of semi-meaningful alerts, noise, context-switching, and multitasking for the on-call engineer. We introduced regular alert review sessions for teams dealing with frequent alerts.

article thumbnail

10 technical strategies to avoid when scaling your startup (and 5 to embrace)

Intercom, Inc.

From premature optimization to over-engineering solutions for your product, it’s easy to get caught up in making technology decisions that slow you down instead of speeding you up. Don’t add to your stack unless you’re certain that your use case will not be satisfied by existing software. The top ten technical strategies to avoid.

article thumbnail

How our infrastructure scales alongside our customers

Intercom, Inc.

At Intercom, we aim to run less software. This allows us to develop teams of deep domain experts to support and enable product engineers as they build the next generation of Intercom, and provide world class observability tooling, scaling, reliability, and secure-by-default build patterns. . Our tooling allows for high availability.

Scaling 252
article thumbnail

Intercom presents Engineer Chats

Intercom, Inc.

For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going.

article thumbnail

5 Security Changes Your Company Needs to Make to Land Enterprise Deals from Secureframe

SaaStr

You’re now pulling engineers to answer security questionnaires, and you’ve just learned that getting a SOC 2 report will take 6-8 months to prepare for the audit, plus another 6-12 months to complete the audit itself. SOC 2 has many requirements around your version control system and how you review code.