Intercom, Inc.

MARCH 26, 2020

Our leadership team is fully engaged in the active management of our response during this challenging period. All of Intercom’s production infrastructure is provided as a service to Intercom by Amazon Web Services (AWS). All of our recovery and resilience mechanisms are tested regularly, and we update processes as required.

AWS 192

AWS Business Scale Cloud 192

SaaStr

JULY 1, 2024

How can you engage these new users across the funnel? When you go upmarket, they’ll likely want you to integrate with some legacy technology, like MS Dynamics or AWS. Technical integrations and partnerships are almost as important as commercial ones, and you want to make sure your product and engineering team can support that.

Sales Hiring 299

Sales Hiring Scale SMB compliance 299

Intercom, Inc.

AUGUST 30, 2022

Mercury’s product also includes integrations, rules, and shortcuts that were engineered to help founders spend as little time as possible thinking about banking. AWS – Cloud computing. Many of the biggest and best companies in the world use AWS – and many of them were once startups using AWS, too. Apply now.

Scale 163

Scale Payment Services Startup AWS 163

SaaStr

DECEMBER 13, 2021

The developers you engage with often become your first adopters, who then become product evangelists—and they’ll help you scale and solidify trust within enterprises, too. For us, the SaaS model Amazon Web Services (AWS) offered was an amazing one to look at. Once you have the community, you’re a little bit unbeatable.

Enterprise 246

Enterprise AI SaaS AWS 246

How To Buy Saas

MAY 29, 2025

For instance, companies like Sephora and Amazon have deployed AI-driven recommendation engines. Sephoras Virtual Artist and Amazons product recommender personalize shopping for each user, boosting engagement and sales. Similarly, GEs aviation division analyzes engine sensor data to predict issues before they ground planes.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

SaaStr

MAY 31, 2024

A senior engineer posted on LinkedIn that they worked at Spotify for four years and quit on the spot. Whatever it is, if you truly love the engagement you get on LinkedIn, figure out how to do it programmatically. 7: Having the CMO Report to the CRO is a Terrible Idea Having marketing under a CRO is an awful idea for two reasons.

Sales Hiring 296

Sales Hiring Sales Recruiting Marketing Scale 296

Intercom, Inc.

OCTOBER 12, 2021

While every layer of the Conversational Support Funnel has different benefits, the human support layer is particularly important when it comes to engagement and retention. Engage and retain your customers. You’ve probably had at least one awful support experience where automation has been used to disastrous effect. Here’s why.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

Sylvia Ng

FEBRUARY 17, 2016

Putting together a job description for a Growth Engineer? The below tidbits are taken from 30+ job descriptions for Growth Engineers, all from tech companies such as Asana, Airbnb, AdRoll, Cybercoders, Mircosoft, UXPin, and Zenefits, to name a few. What do all these job descriptions tell us about growth engineering? Innovative.

Engineering 74

Engineering Growth Hacking Scale Social Media 74

Clouded Judgement

SEPTEMBER 19, 2023

Typical data lake storage solutions include AWS S3, Azure Data Lake Storage (ADLS), Google Cloud Storage (GCS) or Hadoop Distributed File System (HDFS). Compute engine (query engine): Performs the actual data retrieval. The Hive engine gave us more efficient access patterns to data lake storage.

Data 130

Data Government GCP(Google Cloud Platform) Scale 130

Intercom, Inc.

OCTOBER 19, 2022

We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Intercom services and data are hosted in Amazon Web Services (AWS) facilities in the USA (us-east-1), Dublin, Ireland (eu-west-1), and Sydney, Australia. . We leave no stone unturned when it comes to data privacy.

compliance 138

compliance Data Software Review Scale 138

User Pilot

APRIL 2, 2025

Seeing the full picture clarifies which product updates will impact engagement and revenue the most. Userpilots real-time analytics let you track behavior, feature usage, and engagement trends across web and mobile in one place. Instead, you match each experience to the user, which goes a long way toward sustaining user engagement.

Mobile 65

Mobile Underperforming Technical Team Onboarding AWS 65

Sales Hacker

JANUARY 30, 2024

Previously, Amit led marketing efforts at startups like Tact AI (1st AI Assistant for Sales backed by AWS, Microsoft, and Salesforce), HP Inc (next-gen computing) and Spire AI (Human Capital SaaS). Using events as a way to engage with customers and drive conversations. Repositioning and reframing to differentiate from incumbents.

AWS 104

AWS AI Advertising Finance 104

Tom Tunguz

AUGUST 25, 2015

Marketing, engineering and HR follow. But if SaaS usage trends follow consumer usage - which for some ecommerce and messaging products top 70%+ mobile usage - then mobile will undoubtedly become a critical user engagement and acquisition platform. PagerDuty, AWS and New Relic are the three listed in Okta’s reports.

Sales Recruiting 100

Sales Recruiting Data SaaS AWS 100

SaaStr

FEBRUARY 10, 2023

As Chief Product Officer at DigitalOcean and a developer-turned-entrepreneur, Gabe Monroy shares how founders can avoid the trap of over-engineering products that customers won’t pay for and how to de-risk product development through a simple analogy of candy, vitamins, and painkillers. That’s when OpDemand was born.

Sales Hiring 130

Sales Hiring Development AWS Engineering 130

Sales Hacker

OCTOBER 6, 2023

Get your leadership team together, re-evaluate each juncture in your GTM process from customer discovery to upsell, and re-imagine a better way to engage your customers using these new advancements in AI. “Map Now, I would urge teams to go back to the basics. Full article linked More for your eardrums : Revisited episode feature this week!

Artificial Intelligence 119

Artificial Intelligence AI Generative AI Blockchain 119

User Pilot

MAY 10, 2023

Amazon grants its AWS customers access to its recommendation engine to help them personalize their user experience. Using this tool, Amazon AWS users can now offer up to 50% better recommendations to their website visitors, email marketing lists, and more, thus improving the customer experience and their conversion/click-through rates.

Artificial Intelligence 89

Artificial Intelligence AI Search AI Machine Learning 89

ReSci

JANUARY 23, 2018

Author: Avi Sanadhya, ReSci Platform Engineering Team At Retention Science we deliver personalized marketing campaigns powered by machine learning to drive a deeper level of customer engagement. Our AI engine, Cortex, is responsible for billions of predictions daily and hundreds of millions of personalized emails each month.

AWS 40

AWS Metrics Artificial Intelligence Machine Learning 40

Intercom, Inc.

OCTOBER 14, 2019

Products like Amazon Web Services (AWS) and the rise of engineering talent globally have reduced the barrier of entry for software startups in recent years. With a culture of transparency in place, sales reps no longer feel the pressure to flub their way through product gaps or hide from misses in prior engagements.

Software Review 162

Software Review Social Media AWS Artificial Intelligence 162

Sales Hacker

MARCH 29, 2021

As a result, more products are being discovered and sold through online marketplaces, like the Salesforce AppExchange and the AWS Marketplace. Ensuring partnerships, sales, product, engineering, and customer success teams have the information they need when they need it. Driving partner engagement and collaboration.

Payments 111

Payments SaaS Payments Payment Solutions Payment Services 111

User Pilot

AUGUST 21, 2024

This data is typically gathered through touchpoints like website visits, in-app interactions, customer surveys , social media engagements, and purchase histories. You can record actions like clicks, text inputs, and form submissions without manually tagging them or waiting for your busy engineers. Why is first-party data important?

Data 105

Data Social Media Interviewing User Experience 105

SaaStr

JUNE 1, 2021

Hire the VP of Marketing, MBA, the VP of Sales, MBA, the VP of Customer, MBA, the VP of Engineering, MBA, and now, the odds of any semblance of survival, let alone success, are vanishingly small at this point. Jason : You can find at your scale, because this is what I think is hard, is unhappy engaged customers. That’s work.

Part-Time VPE 287

Part-Time VPE Technical Cofounder CTO Hire New CTO 287

Full Session

DECEMBER 30, 2024

Amplitude: Product intelligence and event tracking software , offering customer engagement and retention insights. FullSession Capture all user interactions, observe how users engage with your website, and improve its interface, usability, experience, and performance with FullSession, an advanced user behavior analytics platform.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

SaaStr

NOVEMBER 13, 2020

But if you’re looking for engagement, that might not be the right strategy. So, I think there’s this engagement continuum where you have to understand how material a check is going to be to that firm you’re taking money from. crosstalk 00:27:38] engagement. I want him or her. It is a proxy. Like I just know.

Sales Recruiting 192

Sales Recruiting Development Team Review Technical Review Sales Hiring 192

User Pilot

AUGUST 18, 2024

Product-led sales – You opt for self-serve motions to acquire and engage prospective customers and then drive conversions through a sales-assisted approach. Marketplaces – Online platforms like AWS Marketplace and Salesforce AppExchange let you list your product and attract new users by giving you access to a wider audience base.

AI Search 105

AI Search Scale AI Strategy 105

Buffer Resources

AUGUST 16, 2023

Our hosting costs include service providers like AWS, Cloudflare, MongoDb, Twitter, etc. and Pendo for customer communication and engagement. We are also working with several outside marketing consultants to help with content for our blog and Search Engine Optimization (SEO) work. Stripe payments make up 98.5

Merchant Services 98

Merchant Services Payment Services Payment Features Payments 98

User Pilot

APRIL 21, 2023

Userpilot is a product adoption platform, so you can use it not only for product analysis but also to collect user feedback and improve in-app engagement. Heatmaps and session recordings – to analyze user in-app engagement patterns and remove friction from the UI. What is product analysis? Finally, look at their feature usage.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Onboarding Retention 98

User Pilot

JULY 14, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Cloud technologies (bonus) : Familiarity with cloud platforms like AWS or Azure can give you an edge in the job market. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Artificial Intelligence 98

Artificial Intelligence Business Payments Sales Recruiting 98

SaaStr

OCTOBER 15, 2019

The goal behind this framework was to create more of a growth engine that integrates the people, the technology, the data, the buyers, content, orchestrates it across the customer journey to be able to make the biggest impact. Next we put together an engagement design and a cadence to really mobilize the account based approach.

Underperforming Technical Team 201

Underperforming Technical Team Sales Hiring SMB compliance 201

User Pilot

FEBRUARY 21, 2023

Userpilot is another product adoption tool with solid analytics , user sentiment tools, and an engagement layer that come at the fraction of the price of the alternative products. For example, James, a Senior Product Manager, writes: Heap is great for getting answers quickly on user behaviors without needing to spend engineering effort.

Software Review 98

Software Review Underperforming Technical Team Technical Review Systems Review 98

Sales Hacker

AUGUST 7, 2020

Amazon Web Services (AWS). Director, Business Development + Engagement. Director of Sales Engagement. Onboarding & Enablement Manager – Solutions Engineering. Manager, Solution Engineering, Canada. Senior Solutions Engineer. Sr Manager, Customer Engagement. Post-Acute Sales Representative.

VP of Engineering 130

VP of Engineering Sales Recruiting Sales Hiring Payment Services 130

SaaStr

SEPTEMBER 13, 2020

We’ve all seen AWS and what they’ve done with their platform. They’ve got some incredible initiatives, particularly in the engineering and coding org about how to make diversity and inclusion a strategic advantage for them. We missed investments in building a great engineering team early on. It is staggering.

Sales Hiring 204

Sales Hiring Scale Payments Sales Recruiting 204

Sales Hacker

MAY 19, 2020

Our second sponsor is Outreach , the leading sales engagement platform. Outreach revolutionizes customer engagement by moving away from siloed conversations to a streamlined and customer-centric journey. What we observed is that an awful lot of top sellers already do this stuff. Go to chorus.ai/saleshacker Go to Chorus.ai/saleshacker

Scale 110

Scale Payment Methods Payment Services Sales Hiring 110

FastSpring

DECEMBER 21, 2020

When we were trying to sell a service, we wanted a tool that would replace proposals and create a faster buying process that would initiate engagement when displaying our pricing. I spend most of my day on SalesRight and its roadmap, helping our customers and working with the engineering team. But I do enjoy running an awful lot.

Technical Review 78

Technical Review Development Team Review Software Review AWS 78

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). As every SDR gains access to these types of sales engagement tools, response rates will no doubt continue to dwindle. CRM or marketing automation).

Scale 96

Scale Startup Technical Review Software Review 96

Sales Hacker

OCTOBER 8, 2018

At Snowflake, he was the first rep and single-handedly built the outbound-engine on the way to scaling the business from pre-revenue all the way past $150M+ in ARR. Staffing a team of field sales, inside sales, and sales engineers in lockstep. Our second sponsor is Outreach.io , the leading sales engagement platform.

Scale 78

Scale Sales Hiring Sales Recruiting CTO Hire 78

User Pilot

APRIL 30, 2024

Userpilot is a leading B2B product growth tool that excels at in-app engagement , product analytics, customer feedback collection, customer support, and integrations. Typeform offers interactive surveys , customization options, and logic jumps for engaging and versatile online interactions.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

How To Buy Saas

MAY 21, 2025

Modern ATS software automates tedious tasks like job posting, resume screening, and interview scheduling, freeing HR teams to focus on engaging with candidates. Once set up, Manatal provides a powerful yet affordable engine to power your hiring in 2025. It can improve quality-of-hire by ensuring good matches arent overlooked.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52