Frontegg

MAY 27, 2021

The 80s and 90s were all about physical purchasing and installation of software CDs and floppy disks. This innovative software tool is a proven and tested customer engagement booster. Intercom also has a proprietary conversational support module that you can tweak as per your needs. Best For: Customer Support Services.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

ChurnZero

AUGUST 11, 2020

You and I both know how awful it feels to have someone disregard what we say and focus on their end goal instead. Will, head of customer success at a website personalization software company, had his team roleplay as a key training tool for CSMs during the initial wave of the pandemic. Update Customer Knowledge Bases.

Retention 97

Retention Strategy Underperforming Technical Team Software Review 97

Intercom, Inc.

OCTOBER 14, 2019

“The old world of sales was akin to a high stakes poker table” If you’ve tried shopping for software in the last two decades, you’ve likely experienced the old world of sales. This is largely due to a couple factors: Software buyers are more educated than ever before. What’s the best way to sell authentically?

Software Review 162

Software Review AWS Social Media Machine Learning 162

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. The cloud software industry has changed. Retail was mentioned twice, that’s it, and AWS was mentioned 78 times, so it’s probably not surprising that they’re doing this.

Cloud 100

Cloud Scale AWS Machine Learning 100

OpenView Labs

JANUARY 29, 2020

It should get you started on thinking about freemium mechanics in your own software. How To Acquire & Monetize Freemium SaaS Customers. Two of the biggest challenges facing SaaS marketers who operate a freemium model is the acquisition of new users and then converting them into paying customers. What makes Freemium work?

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Neil Patel

JANUARY 8, 2021

Ads, a cap on how much traffic you can get, sudden downtimes, and little to no customer support are just some of the trade-offs that come with using a free host. Customer support. Support for websites hosted in a free web host is limited at best. Afterward, you will be required to pay only for what you use. #1

Payment Methods 141

Payment Methods Payments Payment Solutions Payment Services 141

Audacix

JUNE 9, 2023

Table Of Contents As a software engineering leader, you know application security is no longer an activity that you can palm off to someone else. With the increasing number of sensitive data security breaches, it's essential to have the right automated application security tools in place to protect your software.

Software Review 66

Software Review Software DevOps as a Service AWS 66

ProfitWell

SEPTEMBER 10, 2020

Running your own server to handle your customer's valuable data requires a huge investment to match the same level of security and reliability that comes baked into services like Amazon AWS and Microsoft Azure cloud. As such, many SaaS businesses are opting for the latter. AI Integrations. Verb Technology.

SaaS Payments 66

SaaS Payments Trends Merchant Services Payments 66

SaaStr

OCTOBER 15, 2019

At Mapistry, moving upmarket is exactly what CEO, Allie Janoch, set out to do two years ago and in this talk, she and Lauren Alexander, Mapistry’s VP of Marketing and Demand Generation, will share the playbook they have developed for generating warm leads in a market of buyers unused to purchasing software.

Underperforming Technical Team 152

Underperforming Technical Team Sales Hiring compliance SMB 152

User Pilot

FEBRUARY 21, 2023

Reviewers value Userpilot for its features, ease of use, intuitive user interface, and outstanding customer support. With an average rating of 4.7 on G2, Userpilot outcompetes both Heap and Pendo. And its analytics functionality, of course.

Software Review 98

Software Review Underperforming Technical Team Technical Review Systems Review 98

All that Saas

JUNE 22, 2021

We believe that Ayoa provides its users with the right features to create one unique software. Ayoa Review (2021) – Mind Mapping & Whiteboarding Software. In this Ayoa review, we will share with you features and functionality that are an important part of Ayoa’s mind mapping software offering. Mind map present.

Software Review 52

Software Review Technical Review Systems Review Payment Methods 52

Tom Tunguz

NOVEMBER 8, 2023

Data Teams are Becoming Software Teams : DevOps created a movement within software development that empowers developers to run the software they wrote. Most sophisticated data teams run like software engineering teams with product requirement documents, ticketing systems, & sprints.

Artificial Intelligence 172

Artificial Intelligence Trends Data Software Review 172

Intercom, Inc.

OCTOBER 1, 2020

It would include customer support, along with buying a domain name, along with building a peak feature, because there were four of us and there was that sort of chaotic sense of everyone does everything. Des: Different backgrounds as well, different styles of producing software. So that evolution has been interesting.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

It would include customer support, along with buying a domain name, along with building a peak feature, because there were four of us and there was that sort of chaotic sense of everyone does everything. Des: Different backgrounds as well, different styles of producing software. So that evolution has been interesting.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

User Pilot

APRIL 30, 2024

TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates. Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

Intercom, Inc.

FEBRUARY 15, 2019

However, we realized that our Customer Support team needed more insight into the historical state of a user at a specific point in time, particularly when they needed to troubleshoot problems or verify why a specific user matched certain message criteria at a previous time. Leveraging existing technologies. Automating repetitive tasks.

AWS 171

AWS Technology Customer Support Engineering 171

SaaStr

MAY 14, 2019

There were still a lot of people that told us we needed to build on premise software. This model of trialing and buying a software that doesn’t make any sense. And when you build your software, you had nothing. Our web server, how we handle email, how we billed our customers. Business software used to be terrible.

Cloud 182

Cloud Sales Recruiting Scale AWS 182

Intercom, Inc.

FEBRUARY 16, 2022

Until now, Intercom has been a multitenant application hosted in a single region in AWS. However, we’ve been talking to our customers and prospective customers about European data hosting for a long time – we knew what we had to deliver and the problem we had to solve : Intercom, but with the data stored and processed in Europe.

Scale 234

Scale New CTO Engineering CTO 234

Sales Hacker

OCTOBER 6, 2023

Despite the bells and whistles of newfangled technology, the needle has hardly moved when it comes to how well the software fulfills the requirements of software users. Determining needs should come first, and only then should you try to figure out how to use the best software to achieve the best results.

Artificial Intelligence 95

Artificial Intelligence AI Generative AI Blockchain 95

CloudGeometry

JULY 8, 2021

The User Stories at the core of Agile/Scrum development style are essential for translating customer intent into feature development. Stories evolve as customers use the software, as new technologies emerge, as market behaviors come and go. Smart software development is driven by an actionable bias for paying it forward.

Well Architected Framework 130

Well Architected Framework Payment Methods CTO Hire Payment Solutions 130

How To Buy Saas

APRIL 25, 2024

Most notably, it’s started to help businesses who use cloud-based services operate and deliver their services to their customers more efficiently. Today’s shifts are so paramount that software providers just can’t miss out on them. The adoption of cloud-based software. What did SaaS look like before smart technologies?

Artificial Intelligence 52

Artificial Intelligence AI Trends Machine Learning 52

How To Buy Saas

OCTOBER 11, 2023

Amazon also offers you the option to access the API using the AWS Command Line Interface (AWS CLI) or the AWS Software Development Kit (SDK). Supports Multiple User Types: Amazon SES supports two types of users: Sandbox Users and IAM Users. and many more. Could have better features for marketing automation.

Technical Review 52

Technical Review Software Review Payment Methods Systems Review 52

Chart Mogul

DECEMBER 6, 2023

Sarah Kiefer , CMO at Pitch “AI will continue to be a big story, and generative AI will become more and more sophisticated, but software companies will focus more on integrating predictive and optimization AI for ‘co-pilot’ and task automation purposes within their existing products.

AI Search 52

AI Search SaaS Generative AI ChatGPT 52

User Pilot

JANUARY 26, 2024

Once you develop the onboarding and support resources and set up processes that enable users to sign up for the product and upgrade to higher plans, it makes no difference how many customers you have. The more customers you have, the lower the cost per customer. Of course, your infrastructure costs might increase.

SaaS 103

SaaS Acquisition Onboarding Retention 103

User Pilot

APRIL 21, 2023

These reasons could be involuntary , like a declined credit card, or voluntary, like poor user onboarding, lack of value, or inadequate customer support. Customer feedback analysis to understand user sentiment Customer feedback analysis is an easy way to understand how users are feeling about your product.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Onboarding Retention 98

Neil Patel

JANUARY 1, 2021

Most often, you will find EHR software offered as one part of a complete array of tools for managing a practice. This so-called “ pajama time ” has become an awful reality for every physician stuck using a well-intentioned but poorly-performing EMR system. Kareo isn’t hospital software that’s been pared down.

Systems Review 143

Systems Review Healthcare Software Review Marketplace as a Service 143

Baremetrics

FEBRUARY 19, 2018

We’re using Quickbooks Online as the example accounting software, but you should be able to follow along if you use something different, such as Xero. You’ll need this to calculate your Gross Margin , which further enables you to calculate Customer Lifetime Value and other key SaaS metrics. in this case Software & Tools?—?Engineering.

Startup 81

Startup DevOps as a Service Customer Lifetime Value SaaS 81

OPEXEngine

DECEMBER 15, 2020

Caitlin Daily, Head of Customer Support, Promoter.io. I’m sure they’re reducing their number on churn, but they’re awful companies. Pick an objective like “make our product so valuable that customers never want to leave.” ” Ben McCormack, Customer Support, FullStory.

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

All that Saas

DECEMBER 24, 2021

Today, we are going to review Fyle , an online expense management software for modern businesses. Let’s face it, even the top-notch expense management software can fail your employees if they don’t use it, but it also has to be easy and simple to use. Fyle Review (2022) – Expense Management Software. Enterprise.

Software Review 52

Software Review Systems Review Technical Review Payment Services 52

Chart Mogul

DECEMBER 22, 2021

This year, we also migrated ChartMogul to AWS cloud. A very high bar for customer support… as ever. At ChartMogul, responding and resolving customer queries promptly is a top priority. The move was months in the making and will bring many advantages in terms of performance and scalability to our platform.

Software Review 52

Software Review Systems Review Payment Features PayPal 52

SaaStr

MARCH 1, 2024

A Case Study: casetext Casetext is a legal software platform selling to Mid-Market and Enterprise law firms. A Case Study: Gorgias Gorgias is a ticketing platform for customer support focused on e-commerce, primarily Shopify. In the case of medical billing and QA testing for software, a human used to do this.

Generative AI 238

Generative AI Outsourcing Services AI Software Review 238

SaaStr

OCTOBER 25, 2019

So it shouldn’t be the software company in Silicon Valley dictating how you do your work. And our product team has built such an amazing product that it’s our job on the customer engagement team to truly unlock it’s potential. Well before it exploded to a $35 billion market cap recently, which is crazy.

Sales Hiring 109

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 109

SaaStr

MAY 21, 2019

78 times in the AWS … ADABAS was referenced in the Amazon press release and earnings announcement. Now, better companies will get there from one to ten million AOR in about three years and that means you’re tripling and then double doubling, which means you’ll be on the same path as companies like Cooper Software.

Cloud 167

Cloud Scale Finance Retention 167