AWS Customer Support Software Underperforming Technical Team 
ChurnZero
AUGUST 11, 2020
Just like in the first wave, your customers’ lives will be turned upside down once the next wave hits. As customers struggle to adjust and manage, they’ll want to know their troubles are being heard by the businesses they interact with. Customer Success teams are in a unique position to listen to their customers’ challenges.
User Pilot
FEBRUARY 21, 2023
TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. It also supports both mobile and web apps. While Userpilot is developing funnel analysis functionality, you can achieve the same results by tagging and tracking Goals. Let's jump right into it!
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SaaStr
OCTOBER 15, 2019
Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? Okay so, before we get started, I just wanted to give you guys a quick overview about what we do at Mapistry because none of you guys are our customers.
OpenView Labs
JANUARY 29, 2020
Freemium Model for SaaS – The Good, The Bad, and The In-between. The basic premise that the freemium business model operates on is this: Several hundred thousands of users sign up for the freemium plan, and then a good cohort of them will convert into paying customers. How To Acquire & Monetize Freemium SaaS Customers.
Intercom, Inc.
OCTOBER 1, 2020
Balance is a key element to navigating a roadmap – between customer-facing and internal, creativity and productivity, between different functions. Getting this right allows your teams to work in lockstep together. But then we brought in four teams – four product managers, four designers, et cetera. Different things change.
Intercom, Inc.
OCTOBER 1, 2020
Balance is a key element to navigating a roadmap – between customer-facing and internal, creativity and productivity, between different functions. Getting this right allows your teams to work in lockstep together. But then we brought in four teams – four product managers, four designers, et cetera. Different things change.
SaaStr
OCTOBER 31, 2019
Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. The cloud software industry has changed. Many of these are names that you know, and this is actually the largest we’ve seen in history.
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