SaaStr

NOVEMBER 14, 2023

What Is A “Consumption” Business In the old days of software, you had a company like Oracle that popularized the perpetual license where customers own the software and vendors own the market. Then, we moved to a more customer-friendly model with SaaS and subscription-based pricing. This is MongoDB’s approach.

Compensation 169

Compensation Sales Azure AWS 169

CloudGeometry

MARCH 22, 2022

Part 3: Measurement One of the great breakthroughs of SaaS as a business strategy is in how it puts users and subscribers front and center of software development and keeps them there. The success of a SaaS platform depends on creating a positive feedback loop between business metrics and operational metrics.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Tom Tunguz

DECEMBER 18, 2019

Software M&A in 2019 reached about $170B up from $136B in 2018, up 25%. High costs of living plus modern collaboration tools, changing preferences, and startup success in other geographies push this trend into the mainstream. Public software multiples remain at elevated levels. Data engineering is the new Customer Success.

Blockchain 154

Blockchain AWS Machine Learning Artificial Intelligence 154

OpenView Labs

FEBRUARY 9, 2021

Software buying has evolved. Long gone are the days of executives choosing software for their employees based on IT compatibility or KPIs. Employees now find their preferred software products and start using them, usually for free. Usage-based pricing will be the key to successful monetization in the future.”.

Scale 98

Scale Pricing Scaling AWS 98

OPEXEngine

JUNE 11, 2020

You hear the terms SaaS, subscription, term licenses and perpetual license software tossed around frequently. We sometimes hear companies call themselves “SaaS” companies, because they sell subscriptions, but they do not host software. The product is hosted by the vendor or a 3 rd party (like AWS).

SaaS Payments 52

SaaS Payments Payment Solutions Subscription Payment Features 52

CloudGeometry

MARCH 3, 2022

This has consequences both for the cost of onboarding a customer, as well as the cost of maintaining the customer during the discovery period. Think beyond the cloud about what other resources you need to invest in making customers successful with your platform. There’s a simple reason: money comes from the customers.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

ChurnZero

JUNE 24, 2022

The webinar’s Q&A session uncovered great tips and insights, including advice on whether SaaS businesses should implement price increases due to inflation, if Customer Success should be considered an OPEX or a COGS, and how much of the total operating budget CS should account for. I mean AWS or whatever might be going up too.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

Intercom, Inc.

FEBRUARY 13, 2020

And if you think about AWS, if you think about the rise of cloud data warehousing, that is a big technology change and a big game changer for a lot of companies. So that custom chatbot is doing really well for us and it’s really improving both our responsiveness and getting people answers that they need in an automated way.

Scale 181

Scale Marketing AWS Machine Learning 181

Sales Hacker

MARCH 29, 2021

As a result, more products are being discovered and sold through online marketplaces, like the Salesforce AppExchange and the AWS Marketplace. Ensuring partnerships, sales, product, engineering, and customer success teams have the information they need when they need it. Keystone Partner Software: the PRM and the CRM.

Payments 101

Payments SaaS Payments Payment Solutions Payment Services 101

ChurnZero

AUGUST 11, 2020

Just like in the first wave, your customers’ lives will be turned upside down once the next wave hits. As customers struggle to adjust and manage, they’ll want to know their troubles are being heard by the businesses they interact with. Customer Success teams are in a unique position to listen to their customers’ challenges.

Retention 97

Retention Strategy Underperforming Technical Team Software Review 97

Totango

MARCH 5, 2019

That is, right after they post on social media about the awful company that sold them a bad, unsupported product. Instead, have best practices for customer escalation management in place and be ready to resolve your customers’ problems fast and effectively. 1: Listen to the Customer.

Management 58

Management Compensation Software Review AWS 58

ChurnZero

JUNE 24, 2022

The webinar’s Q&A session uncovered great tips and insights, including advice on whether SaaS businesses should implement price increases due to inflation, if Customer Success should be considered an OPEX or a COGS, and how much of the total operating budget CS should account for. I mean AWS or whatever might be going up too.

Benchmarks 52

Benchmarks Retention Software Review Technical Review 52

The Angel VC

FEBRUARY 20, 2016

Ten years ago, there was nobody who SaaS founders could ask in order to learn how to do, for example, inbound marketing, low-touch sales or customer success. In any given category, the number of potential customers who considers (and in most cases prefers) a SaaS solution is much higher than it was some years ago.

Scale 192

Scale Scaling SaaS AWS 192

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 184

Software Review Scale Technical Review SaaS 184

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. The cloud software industry has changed. Retail was mentioned twice, that’s it, and AWS was mentioned 78 times, so it’s probably not surprising that they’re doing this.

Cloud 100

Cloud Scale AWS Machine Learning 100

OpenView Labs

JUNE 16, 2021

Software buying has evolved. As this product-led wave gets bigger, the concept of usage-based pricing is becoming more and more appealing to software companies. As this product-led wave gets bigger, the concept of usage-based pricing is becoming more and more appealing to software companies. Success stories.

Pricing 64

Pricing Scale Forecasting AWS 64

OPEXEngine

JANUARY 11, 2022

Additionally, it is a flexible model that allows customers to buy only what they need (i.e., There are many vendor benefits, too — it is easier to sell and it embodies a customer success solution orientation that drives high customer lifetime value and revenue. CRM, CPQ, SPM, Customer Success, etc.),

Pricing 52

Pricing Payment Solutions Outsourced Development Compensation 52

OpenView Labs

JANUARY 29, 2020

It should get you started on thinking about freemium mechanics in your own software. How To Acquire & Monetize Freemium SaaS Customers. Two of the biggest challenges facing SaaS marketers who operate a freemium model is the acquisition of new users and then converting them into paying customers.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Sales Hacker

AUGUST 7, 2020

Customer Success. VP Nokia Software, North America Sales. Chief Customer Officer. BMC Software. Amazon Web Services (AWS). Lucid Software. VP of Software Solutions. Head of Sales and Customer Success. Sales Enablement. Enterprise Sales. Sales Operations. Sales Technology.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

OpenView Labs

DECEMBER 13, 2019

How to Build A Software Company in the End User Era. Over 500 software companies participated, from pre-revenue to $150M+ ARR publicly traded SaaS companies. That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva).

Sales Hiring 52

Sales Hiring Benchmarks AWS Scale 52

SaaStr

OCTOBER 15, 2019

At Mapistry, moving upmarket is exactly what CEO, Allie Janoch, set out to do two years ago and in this talk, she and Lauren Alexander, Mapistry’s VP of Marketing and Demand Generation, will share the playbook they have developed for generating warm leads in a market of buyers unused to purchasing software.

Underperforming Technical Team 155

Underperforming Technical Team Sales Hiring compliance SMB 155

SaaStr

JANUARY 28, 2020

Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. Obviously, marketing and investments are expensive and we know the cost to keep a customer is obviously a lot less. I mean, literally.

Sales Hiring 210

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 210

SaaStr

SEPTEMBER 12, 2019

Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more. When your customers are actually using the product and love the product, it’s such an easier sell. They have a customer success team. For free is the key here, and you invite people.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

SaaStr

AUGUST 2, 2021

ServiceNow is a workflow, low-code/no-code software company with over 1500 partners worldwide. Caimi emphasizes how much influence partnerships have on their growth: “Partners are a critical part of that story and our path to success. Examples include AWS, Adobe, Microsoft, and Google Cloud. ServiceNow and Partnership Types.

Outsourcing Services 276

Outsourcing Services Scale Scaling Outsourced Development 276

SmartKarrot

SEPTEMBER 15, 2022

SaaS (Software as a Service) solutions have revolutionized how businesses and enterprises interact with computing platforms. SaaS is broad in its range of applications, allowing users a lot of freedom and control over how they evaluate their software. The Evolution of Enterprise Software.

Scale 10

Scale Cloud Enterprise Scaling 10

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. In Today’s Episode We Discuss: * How Bridget made her way into the world of SaaS and Sales and came to be Head of both Sales and Customer Success at Tidelift. *

Sales Hiring 200

Sales Hiring Scale Technical Review Outsourcing Services 200

ChurnZero

SEPTEMBER 30, 2021

As your Customer Success team grows, it becomes necessary to set up an infrastructure around your data, processes, people, and systems to better enable your team – and that’s where Customer Success Operations comes in. For example, I think of AWS. Being under Customer Success can be powerful.

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

User Pilot

APRIL 21, 2023

Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues. To carry out product analysis, you need to track relevant product metrics , like Customer Acquisition Cost (CAC) and retention rate. Their choice depends on your goals.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Onboarding Retention 98

SaaStr

JUNE 1, 2021

There are rules in starting an enterprise software company. In this top-rated session Dharmesh Shah, cofounder and CTO of HubSpot, shares how he and his co-founders broke all of the “rules” and ended up creating an entirely new category of marketing software. I’ve built commercial software products before.

Part-Time VPE 218

Part-Time VPE Technical Cofounder CTO Hire New CTO 218

User Pilot

JANUARY 26, 2024

For SaaS businesses, PLG offers benefits like lower user acquisition costs , reduced burden on customer success and support teams, sustainable and scalable business growth, and higher customer satisfaction, retention, and lifetime value. The more customers you have, the lower the cost per customer.

SaaS 103

SaaS Acquisition Onboarding Retention 103

Chart Mogul

DECEMBER 6, 2023

Sarah Kiefer , CMO at Pitch “AI will continue to be a big story, and generative AI will become more and more sophisticated, but software companies will focus more on integrating predictive and optimization AI for ‘co-pilot’ and task automation purposes within their existing products.

AI Search 52

AI Search SaaS Generative AI ChatGPT 52

SaaStr

APRIL 30, 2022

Low touch you’re gonna talk a lot about what we call customer success teams. Customer success teams are basically about building at scale this self-serve engine. That’s typically the AWS model, depending on how much space you take, service space, you will pay more.

SaaS Payments 228

SaaS Payments Metrics Payment Methods Scale 228

Intercom, Inc.

JANUARY 24, 2019

I had done some software consulting. There are plenty of companies that actually have that initial success. It’s less expensive than it’s ever been in terms of actually getting a product to market, whether it’s leveraging platforms like Salesforce or GCP or AWS or Heroku.

Scale 151

Scale Machine Learning Artificial Intelligence AI 151

OpenView Labs

FEBRUARY 3, 2022

You can find fast-growing software companies in almost any vertical, but there are certain characteristics they all share. Usage-based pricing (UBP) , also known as consumption-based pricing, allows customers to pay for products according to how much they use. Editor’s Note: This article first appeared on VentureBeat here.

Headcount 73

Headcount SaaS Compensation Acquisition 73

Sales Hacker

AUGUST 18, 2023

As always, you’ll hear real stories/strategies/tactics from real revenue operators spanning: sales, marketing, customer success, operations/enablement, product and hiring. Seth Hammac , Global Partnerships & Alliances @ AWS Ok so what CAN you do to set yourself up for success?

Scale 67

Scale VP of Engineering Sales Hiring Enterprise 67

SaaStr

JULY 1, 2020

We can save companies $100,000 on their AWS bill. Everybody wants to save $100,000 on their AWS bill right now. We want to tell anybody that listens, you can save $100,000 on your AWS bill and demos are actually as high as they’ve ever been in late stage tech. We found something that works. Jason Lemkin: Got it.

Merchant Services 178

Merchant Services Scale Sales Recruiting Sales 178

OPEXEngine

DECEMBER 15, 2020

To help you improve your customer churn rate, I asked a ton of founders, CEOs and Customer Success Managers to share their best churn-busting strategies, and answer this question: “What is your top tip for companies looking to reduce their customer churn rate?” We can do better.

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52