SaaStr

DECEMBER 26, 2022

As a marketer or software seller, you can lean into this trend by finding community, championing advocates, and showing up where your customers want to engage with your brand. . The role of AWS, Azure, and Google Cloud Marketplace is becoming increasingly important. “45% The rise of third-party buying .

Software Review 203

Software Review Software Azure Cloud 203

Sales Hacker

MARCH 1, 2019

Sales Engagement: How the World’s Fastest Growing Companies are Modernizing Sales Through Humanization at Scale is a labor of love. Why a Book on Sales Engagement? Here’s the great thing about this book: we talk about the Sales Engagement strategy and how to attack it piece by piece. Reserve your copy now. Barnes and Noble.

Scale 58

Scale Engagement Sales AWS 58

User Pilot

FEBRUARY 15, 2024

What Salesforce email integrations do you need to effectively engage users and streamline your processes for better efficiency? TL;DR Salesforce is a leading CRM platform designed to enhance customer relationships and drive sales growth. Salesforce is one of the leading customer relationship management (CRM) platforms.

Cloud 89

Cloud Engagement AWS Data 89

SaaStr

APRIL 21, 2023

Take your top 10 biggest, most engaged customers who derive the most value from your company and love you. Every customer has a clone. What do you do once you’ve found your clones of happy customers? Now, go find 30 other prospects exactly like them. But make sure you’re good at it!

Outsourcing Services 204

Outsourcing Services Scale Outsourced Development Marketing 204

Intercom, Inc.

FEBRUARY 13, 2020

Instead, we’re entering an exciting new moment in marketing where AI tools not only have the ability to free up humans to do the best work of their careers, they are helping companies reach their customers in a highly personal and engaging way. about why we shouldn’t fear automation in the workplace. .

Scale 181

Scale Marketing AWS Machine Learning 181

SmartKarrot

JULY 27, 2021

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Turn/River Capital As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices.

Development Team Review 10

Development Team Review Technical Review Customer Success Systems Review 10

SmartKarrot

NOVEMBER 18, 2020

Role: Director, Customer Success Location: Toronto, Ontario, Canada Organization: Book4Time Inc. As a Director of Customer Success, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of Customer Success. Ensure Smartly.io

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

Sales Hacker

MARCH 29, 2021

As a result, more products are being discovered and sold through online marketplaces, like the Salesforce AppExchange and the AWS Marketplace. Ensuring partnerships, sales, product, engineering, and customer success teams have the information they need when they need it. Driving partner engagement and collaboration.

Payments 101

Payments SaaS Payments Payment Solutions Payment Services 101

SmartKarrot

JUNE 30, 2022

Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. Organizations are guilty of putting it on the back burner even though it is one of the most crucial factors in success. Maintaining the focus on customer success throughout the mergers and acquisitions process is difficult.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

OPEXEngine

JANUARY 11, 2022

Additionally, it is a flexible model that allows customers to buy only what they need (i.e., There are many vendor benefits, too — it is easier to sell and it embodies a customer success solution orientation that drives high customer lifetime value and revenue. CRM, CPQ, SPM, Customer Success, etc.),

Pricing 52

Pricing Payment Solutions Outsourced Development Compensation 52

OPEXEngine

JUNE 11, 2020

In a SaaS model, the customer “rents” the use of a software product – the customer has the right to use the software but does not own it. The product is hosted by the vendor or a 3 rd party (like AWS). The customer has access to a continually updating product and pays the vendor a subscription monthly, quarterly, or annually.

SaaS Payments 52

SaaS Payments Payment Solutions Subscription Payment Features 52

Sales Hacker

AUGUST 7, 2020

Customer Success. Amazon Web Services (AWS). Director, Business Development + Engagement. Director of Sales Engagement. Head of Sales and Customer Success. Sr Manager, Customer Engagement. We’ve broken the list down into categories of expertise for your convenience. Leadership.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

SaaStr

JUNE 3, 2020

And G2 Gives, we partner with philanthropies, we partner with some of our customers like AWS and Google Cloud, who can then make donations for every review, to thank their customers. And only once you have your trust, can you engage them.” How do you engage buyers in this modern world?

Software Review 176

Software Review Scale Technical Review SaaS 176

OpenView Labs

JANUARY 29, 2020

Some of the top software companies in business today use freemium models to engage customers. 5 Ways to Convert Loyal Freemium & Trial Users Into Happy Paying Customers. How These Freemium SaaS Companies Are Redefining Customer Success. Here are a few tips from Entrepreneur to help you make it work for you.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

SaaStr

OCTOBER 15, 2019

So one place would be in your customer success organization. We were doing more customer support, less customer success. It was less about making sure that customers were happy and individually reaching out to them. So that means retooling your customer success organization. Thanks Allie.

Underperforming Technical Team 152

Underperforming Technical Team Sales Hiring compliance SMB 152

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference.

Scale 98

Scale Customer Success SaaS Payments Sales 98

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. In Today’s Episode We Discuss: * How Bridget made her way into the world of SaaS and Sales and came to be Head of both Sales and Customer Success at Tidelift. *

Sales Hiring 190

Sales Hiring Scale Technical Review Outsourcing Services 190

SaaStr

SEPTEMBER 12, 2019

Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more. When your customers are actually using the product and love the product, it’s such an easier sell. As organizations engage more deeply with Slack, they often upgrade to paid plans via our website.

Investment 101

Investment Underperforming Technical Team Sales Hiring Software Review 101

ChurnZero

SEPTEMBER 30, 2021

As your Customer Success team grows, it becomes necessary to set up an infrastructure around your data, processes, people, and systems to better enable your team – and that’s where Customer Success Operations comes in. For example, I think of AWS. Being under Customer Success can be powerful.

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

User Pilot

APRIL 21, 2023

Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues. To carry out product analysis, you need to track relevant product metrics , like Customer Acquisition Cost (CAC) and retention rate. Their choice depends on your goals.

Underperforming Technical Team 93

Underperforming Technical Team SaaS Onboarding Retention 93

SmartKarrot

OCTOBER 18, 2021

A good product with lousy support is the same as an awful product with good support in terms of customer retention. Engage with your customers on social media. The best way to develop a strong relationship with your customer is to engage with them through social media.

Social Media 10

Social Media Technical Review AWS Branding 10

User Pilot

JANUARY 26, 2024

For SaaS businesses, PLG offers benefits like lower user acquisition costs , reduced burden on customer success and support teams, sustainable and scalable business growth, and higher customer satisfaction, retention, and lifetime value. The more customers you have, the lower the cost per customer.

SaaS 83

SaaS Acquisition Onboarding Retention 83

SaaStr

MAY 22, 2020

Adnan Chaudhry, SVP of Sales at Salesforce, then provides actionable takeaways on how to refocus your sales teams, engage with customers, adjust your sales comp and how you can properly forecast in today’s new landscape. This podcast is sponsored by Guru. And then it’s just going to be crickets.

Technical Advisors 211

Technical Advisors Engagement Startup Benchmarks 211

OPEXEngine

DECEMBER 15, 2020

To help you improve your customer churn rate, I asked a ton of founders, CEOs and Customer Success Managers to share their best churn-busting strategies, and answer this question: “What is your top tip for companies looking to reduce their customer churn rate?”

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

SaaStr

JUNE 1, 2021

Jason : You can find at your scale, because this is what I think is hard, is unhappy engaged customers. We have, as you all should have, the customer success teams. They’re onboarding, and their job is to make the customer successful and help them use the features of the product. That’s work.

Part-Time VPE 223

Part-Time VPE Technical Cofounder CTO Hire New CTO 223

SaaStr

MAY 3, 2019

Episode 229: Manny Medina is the Founder & CEO @ Outreach, the market leading sales engagement platform that turns your team into a revenue-driving machine. In Today’s Episode We Discuss: * How Manny made his way to found the leader in sales engagement from product management at Amazon and Business Development @ Microsoft? *

VP of Engineering 144

VP of Engineering Sales Hiring Technical Review Development Team Review 144

Sales Hacker

AUGUST 18, 2023

As always, you’ll hear real stories/strategies/tactics from real revenue operators spanning: sales, marketing, customer success, operations/enablement, product and hiring. Neil Weitzman , Fractional CRO and Founder at PORCH Bigger deals – more lumpiness in the business, longer cycle; CXO level engagement becomes a must.

Scale 67

Scale VP of Engineering Sales Hiring Enterprise 67

SaaStr

JULY 1, 2020

We can save companies $100,000 on their AWS bill. Everybody wants to save $100,000 on their AWS bill right now. We want to tell anybody that listens, you can save $100,000 on your AWS bill and demos are actually as high as they’ve ever been in late stage tech. We found something that works. Jason Lemkin: Got it.

Merchant Services 176

Merchant Services Scale Sales Recruiting Sales 176

SaaStr

DECEMBER 13, 2019

Most recently Yousuf was the CIO & VP of Customer Success @ Moveworks, the advanced AI built for enterprise providing automatic resolution of IT issues. Most recently, Yousuf was the CIO and VP of Customer Success at Moveworks, the advanced AI built for enterprise, providing automatic resolution of IT issues.

Technical Advisors 162

Technical Advisors Scale Technical Review Payment Solutions 162

Sales Hacker

MARCH 10, 2020

Tackle can give you access to the AWS, Azure, and Google Cloud platforms and your end customer can purchase your solution through those marketplaces, which can streamline the entire process and help you skip a bunch of steps. What’s our next step towards engaging them further on down the funnel?

Sales Hiring 73

Sales Hiring Scale Marketing AWS 73

Sales Hacker

SEPTEMBER 14, 2021

See how Outreach runs account-based plays, manages reps, and so much more using their very own sales engagement platform. Everything is backed up by data pulled from Outreach processes and customer base. I actually was supposed to go to AWS and he called me and he said, “Hey, I’m going to go work for Paul Allen.”

Sales Recruiting 80

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 80

Sales Hacker

SEPTEMBER 29, 2020

Sales enablement is easy: all you have to do is create perfectly targeted content, stay informed on email best practices, drive more engagement quarter over quarter, spend less money, and do all of this with less time. I got the infrastructure, I got the AWS bill, don’t worry about it. It’s not that easy. Check them out.

Scale 107

Scale CTO Hire Scaling CTO Coach 107

OpenView Labs

FEBRUARY 3, 2021

“Each siloed function is only thinking about what they need—not what the customer needs—and then the problem is compounded by a lack of coordination between the different groups.”. The way to eradicate this kind of awful customer experience is to bring everyone together in alignment around the customer and their needs.

Marketing 55

Marketing Trends AWS Strategy 55

OpenView Labs

JUNE 25, 2019

Through our Expansion Team’s proactive engagement with the OpenView portfolio, we’ve devised several CAC payback best practices we find ourselves turning to time and time again. For SaaS businesses, hosting (AWS) costs and customer onboarding are the key costs of goods sold and are constantly being optimized.

Scale 40

Scale Development Team Review Software Review Benchmarks 40

SaaStr

SEPTEMBER 13, 2020

We’ve all seen AWS and what they’ve done with their platform. Henry Schuck: And when I was thinking about this mistake, I was thinking about: Why was it that I wanted to put all the dollars into sales, and I was much less likely to put it in marketing, or HR, or customer success? It is staggering.

Sales Hiring 158

Sales Hiring Scale Payments Cloud 158

SmartKarrot

JANUARY 18, 2022

The real-time data provided by VTION provides valuable insights that help marketers and advertisers understand customer behaviors. Found by Girish Mathrubootham and Shan Krishnasam in 2010, Freshworks specializes in providing SaaS customer engagement solutions to businesses of all sizes. Freshworks. Like what you are reading?

SaaS Payments 11

SaaS Payments Payment Solutions Payment Methods Payments 11

Sales Hacker

OCTOBER 7, 2021

Again, I am a big believer in the power of customer storytelling for helping sales outcomes. As Compass’s Regional President of North Central, Rachael is responsible for driving revenue growth, M&A integrations, operations, marketing, and customer success across Illinois, Wisconsin, Indiana, and Minnesota.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130