User Pilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Uncover weak spots and improve feature adoption.

Metrics 77

Metrics Strategy Underperforming Technical Team Onboarding 77

ChurnZero

JANUARY 6, 2022

Though Customer Success was originally regarded as a post-sale cost center, you can flip its narrative with the right metrics, positioning, and forecasting strategy. This article was adapted from a portion of ChurnZero’s BIG RYG session “ Customer Success as a Profit Center ” presented by Matthew Brown, Director Customer Enablement, Solink.

Forecasting 98

Forecasting Customer Success Metrics Sales Funnel 98

Sales Hacker

DECEMBER 28, 2018

Here’s a recap of the best sales articles from 2018 from Sales Hacker! The 18 best sales articles of 2018 from Sales Hacker. This article will help you build the most compelling sales deck possible. This article analyzes over one million B2B sales call recordings to tease out what’s working and what’s not, based on hard data.

Sales Hiring 96

Sales Hiring Sales Underperforming Technical Team B2B 96

OpenView Labs

JULY 1, 2020

IT teams scrambled to respond to the work-from-home lockdown by developing new procedures for provisioning home equipment, deploying new collaboration tools, beefing up their VPN networks and redesigning their service desk support procedures. There’s a Difference. If Phase I was a sprint, Phase II will be a marathon.

Underperforming Technical Team 86

Underperforming Technical Team Headcount Compensation Leadership 86

Neil Patel

MARCH 2, 2021

Customer acquisition cost (CAC) is a metric that has been growing with the emergence of Internet companies and web-based advertising campaigns that can be tracked. In this environment, the CAC metric is used by both companies and investors. What the CAC Metric Means to You. The first company (Example 1) has a poor metric.

Acquisition 145

Acquisition Metrics Customer Lifetime Value Advertising 145

SaaStr

OCTOBER 18, 2023

Datadog CMO Alex Rosemblat took the stage at SaaStr Annual 2023 to share how marketing teams can get more deals done with less budget. At the same time, they got more than 20% more marketing-qualified leads for their sales team. In the pre-2023 column, the team produces 1,000 qualified leads per month. The good news?

Sales Hiring 244

Sales Hiring Underperforming Technical Team Sales Engineering 244

User Pilot

MARCH 14, 2024

If so, you’re in the right place, as this is the main question we explore in the article! In the Variables section, you have the list of segments , dimensions, and supported metrics. Variables panel – listing the segments, dimensions, and metrics you can use to customize the visualization.

Underperforming Technical Team 99

Underperforming Technical Team Metrics Mobile User Experience 99

User Pilot

AUGUST 15, 2021

A key reason why customer engagement metrics are important to successful SaaS businesses. In this article, we will walk you through ten important user engagement metrics to measure. What are customer engagement metrics? What customer engagement metrics are important to track? Let's get started!

Engagement 98

Engagement Metrics Scale SaaS 98

Sales Hacker

FEBRUARY 27, 2020

The best way to do that is to develop the right behaviors in your sales reps. There are many things that can drive revenue growth within your company, but as a sales leader, it all starts with your team. Here are five key areas to challenge your team on in order to grow both them and your company. You have to be a sales LEADER.

Underperforming Technical Team 96

Underperforming Technical Team Development Revenue Sales Hiring 96

SaaStr

OCTOBER 30, 2021

I considered the four companies and chose Gorgias based on my experience with their team during the interview process. When I first joined the Gorgias team, there were two founders, two engineers, and myself as the first non-technical hire. There are two things that help me analyze data: metrics and filters. .

Scale 263

Scale Sales Hiring Sales SMB 263

Chart Mogul

NOVEMBER 7, 2019

At the Product-Led Institute, we developed the “Triple-A” sprint, which focuses on rapidly identifying problems, building solutions, and measuring impact. The Triple-A sprint gives you a way to build a sustainable growth process and can be used by any team in your business. As I’m writing this article, I’m taking a motorbike course.

Underperforming Technical Team 69

Underperforming Technical Team Development Churn Metrics 69

Neil Patel

MARCH 8, 2021

Both customer support and customer success teams are important for your brand’s ongoing growth and success, and the roles share similar skill sets. In this article, we’ll cover: What customer success is and why it’s important. That’s not to say being reactive is a bad thing, however. Yet, they are two very different things.

Customer Support 120

Customer Support Customer Success Underperforming Technical Team Customer Lifetime Value 120

ProfitWell

MARCH 23, 2020

There are a few key metrics that all subscription businesses should be completely on top of. Think of these metrics less as numbers on a screen and more as indicators of business health. Churn has an impact on other SaaS metrics—MRR, customer LTV, CAC, net negative MRR churn (I’ll dive into each, momentarily). Churn rate.

Subscription 85

Subscription Payment Features Metrics Business 85

User Pilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. They also manage finances and supervise one or more engineering teams. Confused about trying to understand SaaS roles? That’s perfectly normal. Average salary: $192,383/yr.

Sales Hiring 93

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 93

Chart Mogul

NOVEMBER 7, 2019

At the Product-Led Institute, we developed the “Triple-A” sprint, which focuses on rapidly identifying problems, building solutions, and measuring impact. The Triple-A sprint gives you a way to build a sustainable growth process and can be used by any team in your business. As I’m writing this article, I’m taking a motorbike course.

Underperforming Technical Team 52

Underperforming Technical Team Development Churn Metrics 52

Neil Patel

APRIL 3, 2023

In this article, we’ll discuss how you know you need to refresh content. every six months or so) update articles with new studies, new research, and the most up-to-date backlinks. When it begins to underperform. So what about longer-term performance metrics? Be sure to regularly (i.e., Topics can rapidly evolve over time.

Underperforming Technical Team 145

Underperforming Technical Team Engineering Social Media Software Review 145

User Pilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. Key metrics you should be measuring. You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. You’re at the right place.

Customer Lifetime Value 92

Customer Lifetime Value SaaS Underperforming Technical Team Retention 92

User Pilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? This is the main focus of the article. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs.

Strategy 84

Strategy Underperforming Technical Team User Experience SaaS 84

User Pilot

MARCH 27, 2023

This is the main question we tackle in this article. We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. We finish with an overview of product analytics tools that your team can benefit from.

Underperforming Technical Team 96

Underperforming Technical Team SaaS Churn User Experience 96

Sales Hacker

JANUARY 22, 2020

But as straightforward as their metrics may be, their jobs are anything but simple. It’s also one of the hardest to teach and develop. You don’t want a rep who bails on every sale at the first sign of trouble, but you also don’t want someone who never lets a bad sale go. When do you decide a prospect isn’t the right fit?

Sales Hiring 76

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 76

Sales Hacker

SEPTEMBER 24, 2022

In this article, I’ll walk you through: What a sales funnel is, The elements of a high-performing sales funnel, And finally, strategies to create sales funnels that get results. There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. What is a sales funnel?

Sales Funnel 118

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 118

OPEXEngine

AUGUST 31, 2021

This guest article was originally published on Espresso Capital. Editor’s note: We’d like to thank our friends at OPEXEngine for contributing their benchmarks, insights, and expertise to this article. They’re also increasingly holding their teams accountable to manage it appropriately. Measuring tech debt.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

AUGUST 31, 2021

This guest article was originally published on Espresso Capital. Editor’s note: We’d like to thank our friends at OPEXEngine for contributing their benchmarks, insights, and expertise to this article. They’re also increasingly holding their teams accountable to manage it appropriately. Measuring tech debt.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

Chart Mogul

SEPTEMBER 15, 2023

These materials will take you from the basics SaaS Metrics — 101 to more advanced topics like Go-To-Market and Product-Led Growth (PLG). Here is a comprehensive list of SaaS blogs that goes through the most common metrics and terms. Only a handful of metrics really matter. I’ve tried – just ask my in laws.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

JANUARY 10, 2020

In his excellent article, The Manufacturer’s Dilemma , the author Geoffrey Moore gives perhaps the most succinct economic premise of the shift to the SaaS model: “The ultimate consequence of all this is as simple as it is devastating: product is no longer king. Their Sales & Marketing team loads you up in the nurture program.

Sales Hiring 133

Sales Hiring Scale Underperforming Technical Team Onboarding 133

Sales Hacker

NOVEMBER 5, 2018

No wonder you never want to eat out again… The Sales Development outsourcing industry is broken for that exact reason. Your cost of trying to build Sales Development in house is therefore $90,000 at a minimum. Rats in the kitchen doesn’t always mean the food is bad, but I wouldn’t risk it.

Outsourcing Services 75

Outsourcing Services Outsourced Development Sales Outsourcing Underperforming Technical Team 75

ChurnZero

OCTOBER 5, 2022

With a shared understanding of health indicators, your team can look at a scorecard and immediately recognize whether the customer is liable to churn, likely to renew, or a candidate for an expansion opportunity. To create an actionable scorecard, you need to collect the most relevant metrics. Can I do anything about it?

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

User Pilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Userflow debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. What is Userflow?

Software Review 52

Software Review Underperforming Technical Team SaaS Onboarding 52

Sales Hacker

MARCH 29, 2018

This is part 2 of a 5-part series to help you develop the right approach to sales coaching. While part 1 focused building the right coaching mentality , this article covers how you can take a data driven sales coaching approach. . Coaching isn’t about who’s good and who’s bad. Using Data to Inspire Commitment.

Underperforming Technical Team 81

Underperforming Technical Team Data Sales Software Review 81

OpenView Labs

MAY 19, 2021

After college, Ashley joined Twilio and played a key role in helping the company reach, engage, and convert its developer audience. She’s an expert on what works and what doesn’t when it comes to building successful relationships with developer audiences, software marketing teams, and technical CEOs. You can’t lie.”.

Underperforming Technical Team 52

Underperforming Technical Team Development Technical Review Marketing 52

Neil Patel

MARCH 9, 2021

Whether you’re running a corporate startup marketing campaign or moving your local business into the digital age , you can’t afford to waste time and money on weak leads. Before we dive deep into the metrics and methods you’ll use, let’s establish a baseline definition of lead scoring. Metrics for Scoring Your Leads.

Scale 115

Scale Underperforming Technical Team Metrics B2B 115

Sales Hacker

MARCH 25, 2021

Our guess is that poor Polly from purchasing is gathering dust on a noticeboard in the canteen or buried somewhere deep in your internal network of folders. Speak empathetically to their prospects and develop stronger connections as a result. Imagine you sell HR software designed to help HR managers run their teams efficiently.

Scale 112

Scale Underperforming Technical Team Outsourcing Services Sales Enablement 112

User Pilot

MAY 18, 2023

UX and CX differ in target audiences, goals, tests, and metrics. Testings: UX testing focuses on evaluating the usability and efficiency of the product, while CX testing aims to assess overall customer satisfaction and identify strengths and weaknesses in customer workflows. User persona template.

User Experience 83

User Experience Underperforming Technical Team Customer Lifetime Value Retention 83

Neil Patel

JANUARY 10, 2022

Migration has the possibility to derail your site’s performance, traffic, and other metrics , so you need to treat it as a major project and assign the resources (and budget) it deserves. Start assembling your team. Set Website Migration Budgets, Timelines, and Teams. A cross-department team will have the best chance of success.

Underperforming Technical Team 115

Underperforming Technical Team Development Team Review Systems Review Software Review 115

ChurnZero

APRIL 1, 2022

Relief washed over Sharon as she scrolled through articles: “I wasn’t crazy! In this article, we define what imposter syndrome is and why it happens, particularly in Customer Success. How to help teams with imposter syndrome as a leader. How to help teams with imposter syndrome as a leader. What is imposter syndrome?

Customer Success 98

Customer Success Underperforming Technical Team Leadership Strategy 98

User Pilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience.

Underperforming Technical Team 84

Underperforming Technical Team Sales Recruiting Social Media Market Research 84

Full Session

JANUARY 5, 2023

Your brand should develop a customer-centric marketing strategy to provide an optimal user experience to your website visitors. In this article, we will explain the most common website issues and provide valuable tips to solve them. According to HubSpot , 42% of people will leave a website because of poor functionality.

Underperforming Technical Team 52

Underperforming Technical Team Social Media Software Review Technical Review 52