Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Not just support on steroids: How to build a customer success team.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

OPEXEngine

NOVEMBER 12, 2019

There were clear metrics to track progress (experience curves, relative market share, relative cost position). They are innovators, to be sure, but what sets them apart is the ability to develop go-to-market models that create economic advantage at the level of gross margin and—eventually— operating margin. Scale and intimacy.

Scale 40

Scale Scaling Underperforming Technical Team Marketplace as a Service 40

Neil Patel

JANUARY 20, 2021

That’s exactly what we’ll cover in this article. Post your team photos like Zappos. Don’t Just Promote Products and Services. Bombarding your fans with 10 poor-quality updates in an hour. We’ll be gathering some key metrics to measure your performance. Step 2: Delve in Deeper to Post Metrics.

Social Media 145

Social Media Software Review Branding Engagement 145

Sales Hacker

NOVEMBER 6, 2019

Sales development representative roles have grown 5.7X If you’re one of them, that’s both good news and bad: It means sales is growing, but you’re going to have a lot of competition getting started. Ideally the solution is your product or service, but even if it isn’t, your goal should be to solve the customers problem.

Sales Hiring 56

Sales Hiring Development Team Review Technical Review Sales 56

Chart Mogul

SEPTEMBER 15, 2023

These materials will take you from the basics SaaS Metrics — 101 to more advanced topics like Go-To-Market and Product-Led Growth (PLG). Here is a comprehensive list of SaaS blogs that goes through the most common metrics and terms. Only a handful of metrics really matter. I’ve tried – just ask my in laws.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. SPIN Selling is essential reading for anyone involved in selling or managing a sales team.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Neil Patel

APRIL 5, 2023

Spying on your competitors can strengthen your position in the marketplace, but not without having three crucial factors in play: First, what are you looking for? Google Alerts Google Alerts is a free service offered by Google to keep you up-to-date on the latest news, conversations, and web content.

Payment Methods 133

Payment Methods Social Media Payment Services AI Search 133

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing. Aaron Ross is a name many would be familiar with.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Support teams want it.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

Chart Mogul

APRIL 24, 2020

In this article, I zoom in on the art of forecasting the future in this new wartime. With a pandemic underway, software-as-a-service businesses, in normal times the beneficiaries of relatively stable compounding growth, are now facing an existential threat: recurring revenue streams are drying up, at least in part. Arrested attention.

Forecasting 98

Forecasting SaaS Underperforming Technical Team Marketplace as a Service 98

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Anita Nielsen.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Sales Hacker

FEBRUARY 19, 2019

We’re so excited about seeing these pros speak that we took a little time to gather some of the best articles, webinars, podcasts, and guides they’ve shared with the Sales Hacker community in the past. She also understands that even the most well-intentioned sales leaders may need guidance to include more women in their sales teams.

VP of Engineering 12

VP of Engineering Sales Hiring Sales Underperforming Technical Team 12

User Pilot

SEPTEMBER 4, 2023

This article will provide an in-depth look at the blue ocean strategy, including its origins, core principles, implementation, and measurement of success. Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. But what exactly is it and why does it matter?

Strategy 74

Strategy Technical Review Business Innovation 74

Chart Mogul

APRIL 24, 2020

In this article, I zoom in on the art of forecasting the future in this new wartime. With a pandemic underway, software-as-a-service businesses, in normal times the beneficiaries of relatively stable compounding growth, are now facing an existential threat: recurring revenue streams are drying up, at least in part. Arrested attention.

Forecasting 52

Forecasting Underperforming Technical Team SaaS Marketplace as a Service 52

SaaStr

FEBRUARY 18, 2020

Maria and Anthony present the CEO and CMO playbook of how the CEO and CMO can partner with other members of the team to grow sales and marketing. Maria : Not too bad. You see this headline here and it doesn’t sound so bad, 43 months. Want to see more content like this? Join us at SaaStr Annual 2020. Maria Pergolino | frmr.

Scale 209

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 209

User Pilot

SEPTEMBER 4, 2023

This article will provide an in-depth look at the blue ocean strategy, including its origins, core principles, implementation, and measurement of success. Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. But what exactly is it and why does it matter?

Strategy 52

Strategy Technical Review Business Innovation 52

User Pilot

OCTOBER 31, 2022

You might also want to set up a comprehensive in-app resource center to help users solve their own problems – and reduce the burden on your support team. You need to understand how customers are responding to using your application or service and build up an idea of their loyalty over time. Geoffrey Moore. Analytics capabilities.

Onboarding 97

Onboarding Software Review Marketplace as a Service Engagement 97

Chargify

AUGUST 17, 2017

Analyze metrics. We hope analyzing metrics is automatically one of the first things a SaaS company does when dealing with stalled growth, but it also seemed remiss to not include the obvious in this post. Curious what metrics industry leaders obsess over? You may also want to analyze metrics you don’t normally prioritize.

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53

SaaStr

FEBRUARY 7, 2020

Prior to joining the world of venture, Karen was a Senior Director at Apple and before Apple, Karen spent an incredible 9 years at Box as a founding member of the executive team, where she was responsible for defining and leading Box’s Industry GTM strategy. What is the ability of the company to continue to build an incredible team?

Scale 168

Scale Underperforming Technical Team Investment Sales Hiring 168

Sales Hacker

JANUARY 24, 2018

In this article, I’ll show you how to create a similar process. Uncover topics with customer development. For example, if I were doing this for my content marketing service, Grizzle , I would ask my clients questions like: What does your current PR system look like? Your marketing team has already profiled your ideal clients.

Sales Recruiting 86

Sales Recruiting Sales Underperforming Technical Team Social Media 86