Kellblog

MARCH 29, 2023

Just a quick post to share the slides from the presentation I gave today at the KiwiSaaS conference to discuss the SaaS metrics that matter in 2023 and 2024. This includes an explanation of why I excluded (what I view as old school) churn, lifetime value (LTV) and LTV/CAC analysis from those metrics.

Metrics 123

Metrics Compensation Benchmarks Interviewing 123

SaaStr

AUGUST 7, 2023

Learn about the most important SaaS metrics for founders in 2023 with the CEOs of the most metric-oriented company, monday.com, and the founder of SaaStr. For a quick recap on SaaS metrics: What is ARR in SaaS? So now we must be smarter about the most important SaaS metrics because they matter again. The takeaway?

Metrics 180

Metrics SaaS Sales Hiring Finance 180

Buffer Resources

AUGUST 7, 2023

After randomly deciding to count how many articles I had written 1.5 years into my time at Buffer, I realized I was about to hit 100 articles written for the Buffer blog. I didn’t want to repeat myself to everyone who asked – so I wrote a whole article with every answer. My role’s also shifted quite a bit.

Social Media 52

Social Media Systems Review Technical Review Software Review 52

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. This article shows you the right way to measure those metrics. Measuring the DAU, WAU, and MAU metrics helps you: Understand user retention. Understand growth over time. day, week, month).

Metrics 87

Metrics Venture Capital Benchmarks Engagement 87

SaaS Metrics

OCTOBER 26, 2021

It is difficult to take full advantage of the digital world when a large number of articles are fake and unreliable. The post 9 Ways to Tell if a WordPress Article is Legit first appeared on SaaS Metrics. Today, www is more like a minefield than a playground. The evolution of the internet has brought many.

Metrics 52

Metrics SaaS 52

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Tracking these metrics is easiest with a digital adoption and product analytics tool.

Metrics 96

Metrics Customer Lifetime Value Churn Retention 96

User Pilot

JULY 13, 2023

In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. Important metrics to measure the growth of a company We’ll now look at some important metrics that will help you measure a company’s growth.

Metrics 97

Metrics Customer Lifetime Value Benchmarks Churn 97

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. What are product health metrics? Let’s start!

Metrics 92

Metrics Customer Lifetime Value SaaS Scale 92

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. In this article, we dived into 13 important adoption metrics to measure. Below are 13 product adoption metrics and why they matter: Free-to-paid conversion rate This metric measures the percentage of free trial users who become paying customers.

Metrics 94

Metrics Customer Lifetime Value Churn Onboarding 94

Baremetrics

SEPTEMBER 26, 2021

There might not be an industry more addicted to its metrics than SaaS, and there is good reason for it. But how many SaaS financial metrics are you really tracking? Baremetrics gives you all the key metrics for your business, including MRR, ARR, LTV, total customers, and more. What are metrics? What are metrics?

Metrics 95

Metrics SaaS Payments SaaS Customer Lifetime Value 95

Subscription Flow

DECEMBER 28, 2023

Here, in this article, we are going to jot down the SaaS financial metrics that investors look into before giving you funding for your project or business idea. Today, metrics or KPIs have made it easier for investors to see if they should invest in a project or not. So, here are the metrics that you need to monitor: 1.

Metrics 52

Metrics SaaS Finance Acquisition 52

Baremetrics

JUNE 4, 2021

Baremetrics monitors 26 metrics, and on top of that offers 8 data boosting features so you can get more out of your metrics. If you want to see these metrics in action, you should sign up for the Baremetrics free trial. What you can do with this information extends way beyond the scope of this article!

Metrics 98

Metrics Payments SaaS Payments Payment Services 98

Sales Hacker

DECEMBER 28, 2018

Here’s a recap of the best sales articles from 2018 from Sales Hacker! The 18 best sales articles of 2018 from Sales Hacker. This article will help you build the most compelling sales deck possible. This article analyzes over one million B2B sales call recordings to tease out what’s working and what’s not, based on hard data.

Sales Hiring 96

Sales Hiring Sales Underperforming Technical Team B2B 96

User Pilot

OCTOBER 4, 2023

As we will see in this article, there are several key factors that affect monthly revenue. Apart from net MRR growth, here are other useful growth metrics: New user growth rate Conversion rate Average Revenue per User (ARPU) Customer lifetime value Retention rate Churn rate What is the monthly recurring revenue (MRR) growth rate?

Metrics 101

Metrics Customer Lifetime Value Churn Retention 101

User Pilot

DECEMBER 12, 2022

Read on to learn how to choose the right engagement metrics for your dashboard and how to build one code-free. Customer loyalty and support metrics: customer retention rate, net promoter score, customer satisfaction score , customer effort score, etc. Product usage metrics. Choose no-code engagement tools instead.

Engagement 97

Engagement Metrics Scale Customer Lifetime Value 97

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Engagement 98

Engagement Metrics Strategy Churn 98

Baremetrics

NOVEMBER 1, 2021

I like to say metrics of any sort are designed to answer one specific question about your business (I say this a lot , a lot a lot , maybe too often ), and you track them so that you like the answers. Well vanity metrics either don’t answer a question, don’t answer a needed question, or you can’t make positive changes to like the answer.

Payment Services 98

Payment Services Metrics Payments SaaS Payments 98

Totango

MAY 14, 2021

There are many different types of customer retention metrics that one can track. Which customer retention metrics have the biggest impact on your business? Because customer health score is a complex metric, calculating it involves an advanced algorithm. Track Your Key Customer Retention Metrics to Keep More Clients.

Metrics 65

Metrics Retention Software Review Customer Lifetime Value 65

User Pilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics? How do they differ?

Metrics 98

Metrics Customer Lifetime Value Retention Onboarding 98

ChurnZero

FEBRUARY 4, 2022

Customer Success Metrics that Your Investors and Board Care About. In this article, we share Kristen’s best advice on how you can use metrics to reframe your customer stories, so they’re primed for investor engagement. What metrics do investors care about? What metrics do your investors and board care about?

Customer Success 98

Customer Success Metrics Engagement Software Review 98

User Pilot

MAY 17, 2021

With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is a Product Marketing KPI metric? Customer Journey KPIs to track: conversion rates and velocity metrics.

Product Marketing 98

Product Marketing Metrics Customer Lifetime Value Marketing 98

CloseSaaS

APRIL 13, 2023

You need value metrics if you own or work for a SaaS company. In this article, I explain what they are, why they're important, and 7 to track ASAP.

Metrics 52

Metrics SaaS Sales 52

Baremetrics

DECEMBER 12, 2021

AARRR, often called the pirate metrics framework (as in “arr, matey”), helps Shopify Partners perfect their funnel by providing actionable metrics for each stage of the sales and marketing strategy. Revenue What questions do the AARRR metrics answer? Use Baremetrics to calculate your AARRR metrics. Referral 5.

Metrics 98

Metrics Acquisition Customer Lifetime Value Retention 98

ChurnZero

JANUARY 6, 2022

Though Customer Success was originally regarded as a post-sale cost center, you can flip its narrative with the right metrics, positioning, and forecasting strategy. This article was adapted from a portion of ChurnZero’s BIG RYG session “ Customer Success as a Profit Center ” presented by Matthew Brown, Director Customer Enablement, Solink.

Forecasting 98

Forecasting Customer Success Metrics Sales Funnel 98

The Angel VC

APRIL 24, 2015

When I talk to SaaS startups and take a look at their metrics, it still happens quite often that some of the numbers aren’t quite clear to me and it takes some time to clarify things. That said, I believe most SaaS companies can focus on a small number of revenue metrics which aren’t overly complicated. Probably just out of habit.

Payments 193

Payments SaaS Payments Metrics Revenue 193

SaaStr

DECEMBER 12, 2023

Keybanc and Sapphire have some great overall metrics here : Overall, the media AE closes $750,000 a year, and that’s actually up from 2022 — mainly due to hiring freezes and contractions. But many of the metrics of those days didn’t really make much sense, with hindsight. 40% attainment?

SMB 269

SMB Sales Hiring Enterprise Metrics 269

ChurnZero

DECEMBER 28, 2021

A quick search of “y2k aesthetic” will litter your browser with articles on how to actually wear y2k fashion the right way. Top 10 Articles from 2021. Too heavy of a focus on either metric has serious consequences for your business. Too heavy of a focus on either metric has serious consequences for your business.

Sales Hiring 52

Sales Hiring Headcount Customer Success Outsourced Development 52

Neil Patel

APRIL 7, 2021

There are thousands of conversion rate metrics you could track. The sheer number of metrics can be overwhelming, but in this piece, I’ll show you the eight most important conversion rate metrics. By the end of this article, you’ll know what to study, what to ignore, and how to improve your site’s conversion rates.

Payment Methods 134

Payment Methods Metrics Payment Services Social Media 134

ChurnZero

JULY 8, 2022

This article was originally published on Forbes.com. “Oh, Cut to 2022, and the idea that a SaaS company could secure venture funding without investors digging deep into retention metrics seems comical, if not reckless. Customer success owns a large portion of that metric. Get a crash course on Customer Success metrics .

Technical Review 98

Technical Review Software Review Retention Metrics 98

User Pilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. This metric is a key indicator of feature utilization.

Metrics 92

Metrics Strategy Underperforming Technical Team Onboarding 92

Totango

FEBRUARY 19, 2020

We’ve added an enhancement to SuccessBLOC Scorecards which now allows you to create KPIs based on user metrics, as well as account metrics. Read more about it in our Knowledge Base article. Some example use cases of this would be for usage trends, active users, and more. Dynamic SuccessTeams.

Metrics 71

Metrics Customer Success Technology Trends 71

Baremetrics

NOVEMBER 24, 2021

But in this article, I am going to give you a brief run down on the Shopify Partner Dashboard for app developers. Shopify recommends the AARRR (acquisition, activation, retention, revenue, and referral) pirate metric system in their guidebook as a good way to track your business growth. Table of Contents.

Payment Solutions 98

Payment Solutions Development Payment Methods Metrics 98

InsightSquared

SEPTEMBER 25, 2019

Below are a few tips I’ve learned to ensure I’m tracking meaningful metrics throughout the customer lifecycle and I can confidently say which marketing programs are driving real business for my organization’s bottom line. . Have a North Star Metric. Make sure to have your one north star metric. Leading Measures of Success.

Metrics 61

Metrics Marketing Acquisition Revenue 61

Chart Mogul

FEBRUARY 11, 2019

“Despite the added work to produce the metrics, there is high value in understanding the different segments. Segmenting your metrics by product usage enables you to measure the correlation between user actions in your product (e.g. feature usage, login frequency, etc) and subscription metrics such as MRR.

Metrics 76

Metrics SaaS Churn Startup 76

User Pilot

APRIL 7, 2021

How important are your user engagement metrics? You need to focus on the right metrics. Some metrics will show if you are currently doing well, projected to do well soon, and if you’re correctly steering the wheel in the right direction long term. What Are User Engagement Metrics? What Are User Engagement Metrics?

Engagement 78

Engagement Metrics Scale Benchmarks 78

User Pilot

AUGUST 15, 2021

A key reason why customer engagement metrics are important to successful SaaS businesses. In this article, we will walk you through ten important user engagement metrics to measure. What are customer engagement metrics? What customer engagement metrics are important to track? Let's get started!

Engagement 98

Engagement Metrics Scale SaaS 98

Baremetrics

JUNE 28, 2021

Accuracy is an issue when it comes to financial metrics. Another major question is deciding which financial metrics are worth tracking for your business. The financial metrics you use depend on your industry, size of the company, types of shareholders, and more. That’s a whole other ball game. Let’s dive in! Table of Contents.

Metrics 59

Metrics Payment Services Payments Payment Methods 59