Subscription Flow

JANUARY 30, 2024

To encourage your customers to renew their subscriptions at the end of their term, a number of procedures and tactics are involved in devising your B2B SaaS renewal strategy. But becoming an expert in SaaS subscription renewal oversight can be difficult. Moving into 2024, the landscape has shifted considerably.

SaaS Payments 59

SaaS Payments B2B Strategy Payment Services 59

SaaStr

SEPTEMBER 24, 2021

Amy Appleyard, VP Sales @ VMWare. Michelle Benfer, VP, Head of North America Sales @ HubSpot. Christa Diaz, Senior Director, Customer Success @ Hired. Suzanne Xie, Head of Invoicing @ Stripe. Deborah Preston VP, Client Success @ Verifone. Lorraine Marquis, Head of Digital Sales @ Verifone.

VP of Engineering 278

VP of Engineering Technical Cofounder CTO Coach CTO Hire 278

User Pilot

JUNE 22, 2023

The differences between a high-touch vs low-touch user engagement model may not seem that important but finding the right approach can actually make your customer success managers a lot more effective. Improper execution can lead to higher churn rates (even with low-touch customers) so proper setup is crucial.

Customer Success 71

Customer Success Engagement Scale Management 71

SaaStr

MARCH 17, 2020

Predictable Revenue outlined the four pillars of outbound sales development and talked about how they’re helping companies investigate markets before building out sales teams, and also explained how the company helps customers create a link between targeting and messaging. Go to Hired’s website to learn more about their news.

Sales Hiring 198

Sales Hiring Scale Payment Features Marketplace as a Service 198

SaaStr

OCTOBER 20, 2022

Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and assemble solutions to any business challenge. We have a rapidly growing customer base across several verticals, particularly financial services, HR, healthcare, and education.

Scale 219

Scale compliance Healthcare AI 219

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. “We’ll the stuff that Customer Success teams are really meant to do).

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. SAP Sales Cloud. What is a B2B CRM? Why Do I Need B2B CRM Software?

Payment Methods 80

Payment Methods B2B Payment Solutions Payments 80

User Pilot

MAY 1, 2024

TL;DR A customer engagement platform is a collection of multiple tools that monitor, analyze, and interpret customer behaviors to increase and optimize engagement, leading to more conversions, larger sales, improved CSATs, and stronger customer loyalty. Pendo is the best customer engagement tool for mobile apps.

Engagement 90

Engagement Social Media Artificial Intelligence AI 90

Sales Hacker

MARCH 1, 2024

A highly curated group of 200 GTM leaders, 85% director level and above across Sales, Marketing, and Partnerships. Consider the overnight success of a celebrity-owned product. Because they’ve already established their brand, audience, and distribution , launching a product to their supporters garners immediate sales.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

SaaStr

APRIL 7, 2022

We will do four and a half times what we did last year and be able to be a half a billion dollar AI company in about 18 months. The market now called RPA, which is the fastest path to using AI in a company now. We took the series A, interesting enough, the first executive hired by, thanks to the sales coaching, actually was marketing.

Sales Hiring 265

Sales Hiring Scale Sales Recruiting Outsourcing Services 265

Kellblog

JANUARY 2, 2024

As I said last year , “while this bodes well for the customer success (CS) discipline, it does not automatically bode well for the customer success department.” Blowing up customer success to save money is myopic. Jason Lemkin predicts a slow reboot of the customer success function in 2024.

AI Search 109

AI Search Technical Review Technical Advisors ChatGPT 109

User Pilot

MAY 7, 2024

MoEngage is the best AI-powered in-app messaging platform. Setting up custom events in Userpilot. AI writing assistant : Userpilot’s AI writing assistant can enhance your product copy by rephrasing, shortening, or making it longer to increase readability and boost user engagement as a result. Source: UserGuiding.

Software Review 81

Software Review Technical Review Software Scale 81

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. “We’ll the stuff that Customer Success teams are really meant to do).

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

SmartKarrot

FEBRUARY 6, 2024

Introduction Customer success evolves every day, and it is advantageous to stay ahead of the curve. As a Customer Success leader in 2024, navigating the dynamic realm of customer satisfaction requires embracing innovative technologies. The role of a Customer Success today goes beyond troubleshooting and support.

AI 10

AI Customer Success Artificial Intelligence Scale 10

Blulogix

DECEMBER 19, 2023

Subscription Billing 1. To navigate the UBP seas, you need all hands on deck, from sales and marketing to finance and customer success. Sales: Train your sales team to become UBP evangelists. Sales: Train your sales team to become UBP evangelists. Buckle up, the adventure continues!

AI Search 59

AI Search Subscription Payment Features Finance 59

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. set by your manager.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

User Pilot

APRIL 7, 2024

Zendesk is the best for tracking user interactions with the customer service team. Salesforce is the best user-tracking tool for sales and marketing teams. ChartMogul is the best subscription and revenue-tracking software. The paths feature in Pendo lets you conduct a path analysis of the entire customer journey.

Scale 82

Scale Social Media AI Search SaaS 82

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

Valuize Consulting

AUGUST 6, 2021

Designing A Data-Driven Customer Success Organization. Strategy, technology and data are the building blocks of a strong Customer Success (CS) Operations motion. So, what’s the secret to building and operationalizing impactful Customer Success strategies, tools and processes? Q: What was your first job?

Scale 52

Scale Customer Success Interviewing Scaling 52

Totango

SEPTEMBER 1, 2022

Why Your QBR SaaS Model Needs an AI Makeover. Then we’ll look at how digital technology has made the traditional QBR outdated and how AI is helping software providers increase the efficiency of SaaS QBRs. Overall, the benefits of SaaS QBRs boil down to higher subscription renewal rates and more revenue from upsells and referrals.

Technical Review 98

Technical Review Artificial Intelligence SaaS Software Review 98

SmartKarrot

NOVEMBER 8, 2021

Customer success has a vital role to play in any B2B business. Today, businesses have become quite aggressive, which has become very challenging to compete with customers. . Fortunately, AI has come to the fore. It gives a definite edge over your competitors, which results in better customer success. .

AI 10

AI Customer Success Customer Lifetime Value Scale 10

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. When scaling your customer experience, remember AI can’t simulate human empathy.

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

CustomerSuccessBox

SEPTEMBER 30, 2021

Customer Success is expanding its reach and is becoming increasingly pertinent. You might already know about customer satisfaction or customer experience, but it’s time to get up to speed with CS. We’ve gathered some of our favorite customer success webinars. Link: Onboarding Customers Remotely.

Scale 52

Scale Technical Review AI B2C 52

User Pilot

APRIL 29, 2024

For instance, a SaaS provider of e-commerce platforms might customize its offerings by integrating specific payment gateways popular in certain regions, like PayPal in the US or Alipay in China, to improve user experience and increase sales. CSAT survey) Would you consider renewing your subscription? Step-by-step.

Payment Solutions 80

Payment Solutions SaaS Payments Payment Methods Payments 80

User Pilot

FEBRUARY 25, 2024

Support friction – when poor customer service or inadequate support resources don’t allow users to resolve their problems in time. Pricing and billing friction – when customers don’t understand the pricing structure or find it difficult to cancel their subscription.

Scale 78

Scale SaaS Onboarding Engagement 78

OpenView Labs

FEBRUARY 9, 2021

While we aren’t going 100% usage-based overnight, if you look at some of the mega-trends in software—things like automation, AI, and APIs—the value of a product normally doesn’t scale with more folks logging in. Usage-based pricing will be the key to successful monetization in the future. You can’t predict your best customers.

Scale 98

Scale Pricing Scaling AWS 98

ChurnZero

NOVEMBER 11, 2020

Customer Success (CS) has become a larger priority for many companies in the past five years as the shift to SaaS subscriptions has become the de facto standard for most license models, and customers can more easily switch vendors with little effort. Customer Success Around the Web.

Machine Learning 85

Machine Learning Artificial Intelligence Churn Mobile 85

User Pilot

OCTOBER 12, 2023

Starts at $499/month and includes everything in Starter plus A/B testing, unlimited feature tagging, an in-app resource center, AI-powered content localization, event-based content triggers, a dedicated customer success manager, and more. Best for : AI-powered experimentation. Enterprise. Enterprise. Source: AB Tasty.

Software Review 93

Software Review Technical Review Artificial Intelligence Mobile 93

SaaSX

FEBRUARY 11, 2020

It could be argued that the biggest technological advance the 2010s brought was the rise of cloud computing and cloud-based subscription services. It creates company-wide alignment across teams—from engineering to sales and marketing—around the product as the largest source of sustainable, scalable business growth. Product-led.

Trends 120

Trends Artificial Intelligence SaaS Mobile 120

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. It’s just too simple.

Benchmarks 115

Benchmarks Churn Payments SaaS Payments 115

SmartKarrot

APRIL 27, 2023

Businesses can use AI note-taking tools to streamline the process and generate reliable results. We will discuss how AI notetakers can help you take accurate notes and stay on top of the game. What Are AI Notetakers and How Do They Work? AI notetakers can summarize the points with little to no delay and can save you time.

Scale 10

Scale AI Artificial Intelligence Scaling 10

User Pilot

JUNE 19, 2023

In B2B, while user engagement refers to the one who’s actively using your product, customer engagement refers to an account that has multiple users. To measure user engagement in SaaS, you want to go beyond the sale and look for retention signals such as product usage , MAUs, feature discovery, and customer stickiness.

Engagement 82

Engagement Strategy AI Search AI 82

User Pilot

NOVEMBER 23, 2023

In this guide, we’ll walk you through each subscription tier to help you find the right option for your needs! When attempting to grasp Hotjar’s pricing, it’s helpful to group its subscriptions into two camps. Priority support is only available for subscriptions with 4,000+ daily sessions.

Pricing 94

Pricing Investment Software Review Scale 94

User Pilot

AUGUST 30, 2023

Attention Insight offers AI-driven heat maps and focuses on pre-launch analytics. The price differentiation occurs largely at the service level, such as providing a dedicated Customer Success Manager, Service-Level Agreement (SLA), etc. You need to contact the sales team to try out the Scale plan. out of 5 on G2.

Scale 85

Scale User Experience Software Review Pricing 85

CustomerSuccessBox

MAY 6, 2021

From the last couple of weeks, we’ve been writing about the importance of customer retention , key metrics to track and how Customer Success can help you drive retention, and whether your organization is ready to implement Customer success software. . Don’t know where to start? Appoint a Power User.

Software Review 52

Software Review Retention Software Technical Review 52

SaaStr

APRIL 4, 2019

One of the things that we have encountered and I know you have with many of the SaaS customers that you’re working with is that customers today are demanding a much more technical discussion when selling your product and solution.

Cloud 171

Cloud Scale Trends Machine Learning 171

SmartKarrot

JULY 30, 2021

It’s a powerful, emerging marketing tool – customer success. Weren’t we providing customer support and customer service all this while, they ask. Well, yes, but no, customer success is not the same as customer support or after-sales service. What is customer success?

Customer Success 10

Customer Success Scale Churn B2C 10