User Pilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. Performance expectations: People using mobile web or app expect speed and instant clarity because theyre often on the go, juggling multiple tasks, or dealing with weak connections. This article will provide an in-depth guide.

Mobile 87

Mobile Underperforming Technical Team Software Review Systems Review 87

SaaStr

JULY 1, 2025

So ICONIQ Growth is back with their 2025 State of AI Report: Survey Overview It has some great data from 300 high growth software companies building AI products. AI-Native Companies Are Outpacing AI-Enabled by 2X in Product Velocity The Numbers : 47% of AI-native products have reached scaling stage vs. only 13% of AI-enabled companies.

AI 200

AI Software Review Technical Review Scale 200

User Pilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Poor performance includes slow loading times, complex design, confusing navigation, and unresponsive features. To assign meaning to whether the numbers are good or bad, context is crucial.

Data 105

Data Underperforming Technical Team Outsourcing Services Technical Review 105

User Pilot

MARCH 30, 2025

However, there are good and bad ways to approach this tactic. Plus, with AI summaries and zero-click searches on the rise, the share of the cake is also becoming thinner. For instance, a project management app might promote team collaboration features to startups while emphasizing security and compliance to enterprise clients.

Mobile 66

Mobile Acquisition Software Review Social Media 66

User Pilot

APRIL 2, 2025

In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

User Pilot

MARCH 5, 2025

Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement. Ease of use and implementation Userpilot is known for its intuitive, no-code builder, making it easy to create and customize in-app experiences without needing developers.

Software Review 52

Software Review Engagement Software Scale 52

How To Buy Saas

MAY 26, 2025

These marvels are powered by Large Language Models (LLMs) giant AI systems trained on vast amounts of text. In todays AI-powered world, LLMs have become the brain behind many smart applications, from virtual assistants to content generators.

Artificial Intelligence 64

Artificial Intelligence Data Software Review SaaS 64

Valuize Consulting

JUNE 10, 2025

From my perspective working with leading enterprise companies to optimize their CS strategies and operations, I’ve seen firsthand how specific, deeply embedded data challenges can undermine the incredible work CS Operations teams do.

Customer Success 52

Customer Success Technical Advisors Data Artificial Intelligence 52

Sales Hacker

JULY 8, 2025

He has previously held leadership positions at major tech companies including LinkedIn, Salesforce, and Apple before founding Coffee, an AI-first CRM platform. 24:37 Why sales tech stacks are bloated — and how AI-native CRMs solve it. 28:36 What makes a true AI-native product (and why Coffee is built different).

Sales Recruiting 79

Sales Recruiting Sales Hiring AI Search Scale 79

GetUplift

MARCH 24, 2025

Gravitating toward competitors can also help make people on your team feel safe with the direction youre going. Maybe generic messaging brings in some people that you wouldn’t otherwise bring in, but these people arent your best-fit customers, and they can be more likely to switch and churn than your best-fit customers.

Strategy 52

Strategy Technical Review Software Review Underperforming Technical Team 52

User Pilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

User Pilot

FEBRUARY 25, 2025

Imagine a product team celebrating a 200% spike in sign-ups after a promotional campaign. But without deeper context, they might overlook that these users are churning within weeks, not due to problems with the product, but rather because of bad user onboarding. On the surface, it looks like a win.

Underperforming Technical Team 88

Underperforming Technical Team Technical Review Onboarding Churn 88

User Pilot

MAY 17, 2025

In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Your localized experiences, combined with other in-app personalization strategies, will enable you to consistently deliver value and reduce user churn.

Mobile 66

Mobile Payment Solutions Payment Methods Software Review 66

SaaStr

OCTOBER 26, 2023

In a year like this, SMB is doing worse, with a lot more churn and startups going out of business. Sometimes, it might look like SMB churn when they’re really just moving into mid-market. AI in the Real World AI has burst on the scene, and everyone’s rushing to add a ChatGPT-like thing to their product.

Sales Hiring 281

Sales Hiring AI SMB Scale 281

Intercom, Inc.

APRIL 3, 2025

In the high-stakes world of gaming, support teams face a unique set of challenges. With AI agents like Fin, you can break free from these constraints. Taking an AI-first approach allows you to handle massive support volume fluctuations while providing always-on global support, and keeping costs predictable.

Payment Services 104

Payment Services AI Underperforming Technical Team Technical Review 104

FastSpring

APRIL 26, 2022

In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Did they count me as churned on the day I canceled? In part one, we cover benchmarks and common churn formulas.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Intercom, Inc.

SEPTEMBER 9, 2022

AI has been quite overhyped in the past. ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. What’s up? The rise of neural networks.

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249

Unbounce

JUNE 24, 2020

While new AI products are surely on the horizon— self-driving cars are coming any day now, possibly, maybe— AI’s most dramatic effects on your job today lies in adding new features across the tools that you’re already using. But, one day soon, you’ll marvel at all the things AI sneakily helped pull off your plate.

Artificial Intelligence 145

Artificial Intelligence Machine Learning AI Search Marketing 145

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Teams that benefit: Sales, marketing.

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

User Pilot

NOVEMBER 23, 2023

What is the impact of AI on product management? Malte Scholz: Impacts of AI on Product Management. TL;DR According to a study by Airfocus, 92% of product managers believe AI will have a huge impact on their work in the future. There’s no data indicating that AI might steal your job. There are two basic kinds of AI models.

AI 105

AI Management Data Analysis Technical Review 105

Sales Hacker

NOVEMBER 21, 2019

Companies that prepare for and embrace the changes AI brings will thrive. So, what does the short-term future of AI for sales look like, and how can you begin using AI to beat the competition ? The potential future of AI for sales. How you can use AI today. The Potential Future of AI for Sales.

Scale 102

Scale AI Search Artificial Intelligence AI 102

Natalia Luneva

JANUARY 13, 2021

This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers? How to calculate this metric and what’s the average SaaS churn rate? How can Sa aS companies reduce its churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Provide the necessary training for your sales teams. Take advantage of AI and customer feedback tools to improve customer satisfaction.

Scale 105

Scale Scaling SaaS Underperforming Technical Team 105

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. "  B2B brands can follow Dock’s lead by reaching out to their customers and internal teams to find experts who might want to showcase their points of view.

B2B 139

B2B Technical Advisors SaaS Payments Underperforming Technical Team 139

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Underperforming Technical Team 105

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 105

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. Cool, right?

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

Stax

MARCH 18, 2025

This is what SaaS applications call “user churn,” and it can affect their monthly recurring revenue (MRR) , as well as their annual recurring revenue (ARR). Churn rate. Churn is the percentage of customers that end their subscriptions within a certain amount of time. Customer lifetime value.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. This enables the marketing team to set clear expectations from the very beginning of the marketing campaign. Strong positioning makes the work of the marketing and sales teams easier.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Software Review Marketplace as a Service 98

User Pilot

JULY 29, 2024

Customer success software helps businesses boost customer satisfaction, reduce churn , and improve efficiency. Userpilot is an all-in-one growth platform that helps product teams boost key metrics through contextual in-app experiences. Salesforce is an AI-powered customer platform uniting marketing, sales, and service in a single app.

Customer Success 105

Customer Success Software Management SaaS 105

Baremetrics

NOVEMBER 9, 2021

Develop a Full Marketing Strategy 2. Lower Churn Prepare for a Sale Where to Sell Going it Alone Through a Private Sale Working With a Broker for a Win-Win Situation. A recent example of this is Instacart acquiring Caper AI for $350 million to streamline the online shopping experience. Table of Contents. Why Would You Sell?

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

User Pilot

APRIL 22, 2024

Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn. Any help that involves the technical team. It’s a help desk platform with a shared inbox, an AI grammar checker, and a live chat.

Strategy 105

Strategy Technical Review Technical Support Systems Review 105

User Pilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. Users stuck in AI response loops. This means customers will abandon brands with poor communication, opening up an opportunity for your business to stand out. This article aims to help you avoid that.

Communication 105

Communication SaaS Payments Payment Methods Payment Solutions 105

User Pilot

JUNE 10, 2025

Appsflyer reports that app churn rate hits 70% within the first 24 hours, and by day 30, that number climbs to over 90% for most apps. What is mobile app churn? Mobile app churn is the percentage of users who cancel their paid subscription , uninstall your app, or simply stop engaging for a specific period.

Payment Solutions 52

Payment Solutions Churn Payment Methods Strategy 52

User Pilot

JULY 14, 2024

– Segment for AI-powered data unification and segmentation. It can be helpful when conducting market research and developing a targeted marketing strategy to reach potential customers. By identifying how different segments interact with your product and where they get stuck, you can develop a plan to reduce friction.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

User Pilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Before developing a new feature, make sure it’s in line with your product vision.

Underperforming Technical Team 97

Underperforming Technical Team Sales Recruiting Social Media Onboarding 97

User Pilot

JUNE 22, 2023

In this article, we will learn how to effectively reduce the load on your customer support team with 11 effective tactics. TL;DR Product complexity, new features and updates , and poor onboarding can lead to high customer support loads. Use customer support tools to reduce your support team’s need for human intervention.

Customer Support 96

Customer Support Underperforming Technical Team Social Media AI Search 96

User Pilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. You should track customer service KPIs to measure the performance of your support teams, improve customer satisfaction, and boost customer retention and loyalty. Create AI-generated micro videos to provide quick help to customers.

Metrics 98

Metrics Software Review Strategy Underperforming Technical Team 98