Incredo

JULY 14, 2019

Whether you are a startup owner, a manager of a growing business or the CEO of an established company, you might find yourself asking questions like “ Should our SaaS subscription model be monthly, annually or both ?” or “ What are the best tips I can get in terms of annual vs monthly subscription models ?”.

Payment Features 184

Payment Features SaaS Payments Payment Methods Subscription 184

SaaStr

APRIL 30, 2025

Net Dollar Retention >110% and GDR of >95%: The Power of Being a True Operating System ServiceTitans NRR consistently exceeds 110%, even with SMB-heavy customers. Larger customers bring higher ACVs, better retention, and more predictable revenue. Subscription revenue has accelerated to 31%. 5 Interesting Learnings: 1.

Payments 141

Payments Payment Services SaaS Payments Payment Solutions 141

User Pilot

NOVEMBER 24, 2023

Which one is better, customer acquisition vs retention? This article will examine customer acquisition and retention and determine which one you should focus on. TL;DR Customer acquisition attracts and converts new customers through marketing and sales efforts to expand the customer base and drive revenue growth.

Acquisition 105

Acquisition Retention Customer Lifetime Value Churn 105

Intercom, Inc.

NOVEMBER 21, 2019

One of our mantras here at Intercom is that customer retention is the new conversion. In an era when more and more businesses adopt a subscription model, strong customer retention is the key to sustainable long-term growth and requires a laser-like focus. . The ultimate goal is retention, not activation.

Retention 34

Retention Scale Marketing Underperforming Technical Team 34

User Pilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? Thus, striking the right balance between acquisition and retention costs significantly improves profitability and sustainability. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Acquisition 98

Acquisition Retention Customer Lifetime Value User Experience 98

SaaStr

JULY 20, 2024

Let’s use net dollar or net revenue retention as an example. Secureframe has everyone on their customer success team calculate their book of business by hand to see their net revenue retention, so that they truly understand what goes into the calculation, what impacts it, and how they can better take action on it. What does this mean?

Sales Recruiting 292

Sales Recruiting Sales Hiring Scale Engineering 292

ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. 4: High-end sales teams Increasingly, SaaS organizations leverage inside sales teams, since selling subscriptions is easier and less of a commitment than selling enterprise software. 3: Make onboarding seamless.

SaaS Payments 52

SaaS Payments Subscription Payment Features B2B 52

User Pilot

MAY 27, 2025

Which in-app behaviors correlate with long-term user retention? How to use it: Break the complete user journey into stages: Acquisition, Onboarding, Activation, and Retention. Assign trackable events to each stage, such as “Account Created,” during the acquisition stage. What features drive repeat usage ?

Mobile 96

Mobile Retention Payment Features Onboarding 96

Blulogix

FEBRUARY 13, 2025

By Inga Broerman The Renewal Blind Spot: Where Subscription Businesses Lose the Most Revenue Renewals should be a source of predictable, recurring revenue yet for many subscription businesses, they are a pain point filled with inefficiencies, missed opportunities, and revenue leakage. Delayed payments and unpredictable revenue.

Payment Features 59

Payment Features Payments Subscription Revenue 59

Stax

JANUARY 28, 2024

Long before the digital age, newspaper and magazine companies have been using the subscription model to create and retain a consistent readership for their publications. The most potent benefit of the subscription-based business model is that companies are guaranteed a fixed revenue stream—if they can retain their customers or subscribers.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

User Pilot

NOVEMBER 14, 2024

What if you could boost revenue without having to invest a small fortune in new customer acquisition? Start by mapping out the key stages in the journey, for example, awareness, acquisition, activation, adoption, retention , and revenue.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

Stax

APRIL 15, 2025

For subscription-based businesses achieving consistent and predictable revenue growth is the holy grail. In fact, monthly recurring revenue (MRR) is one of the most important metrics subscription businesses should be aware of. Talk to sales What is Monthly Recurring Revenue (MRR)?

Payments 88

Payments SaaS Payments Revenue Payment Services 88

Clouded Judgement

JUNE 19, 2024

net retention and CAC payback). Net Revenue Retention High net revenue retention is the fourth aspect of a successful quarter, and one of my favorite metrics to evaluate in private SaaS companies. Here’s the data from Q1: We have seen net dollar retention start to trail off in the last couple quarters.

Cloud 318

Cloud GCP(Google Cloud Platform) Software Azure 318

Intercom, Inc.

FEBRUARY 22, 2018

The closest thing is browsing a magazine, which are monthly subscriptions. And it correlated the best with long-term retention. The second set of experiments was around educating people on how to re-pin, and the value of a re-pin, and that did actually increase the activation and retention for the business. That did not work.

Onboarding 194

Onboarding Retention Education Acquisition 194

SaaStr

FEBRUARY 28, 2021

3. “The Playbook to Boosting Net Retention (Quickly) with Terminus’s CEO” Fresh off their $90m Series C, SaaS veteran Tim Koop shares their secrets to happier customers. #4. . “Brian Halligan, CEO and Co-Founder at HubSpot: The Secrets to $1B ARR … And Beyond!”

Acquisition 246

Acquisition Retention Subscription Payment Features 246

Stax

JUNE 3, 2025

SaaS operates on a subscription model, making it easier to manage cash flow and reduce upfront expenses. Prioritize customer success, not just customer acquisition While getting new users in the door is important, retention is what drives predictable revenue and strong unit economics.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

Incredo

OCTOBER 8, 2019

Just look at customer acquisition vs retention statistics. If you increase retention rate by 5%, you can increase your company’s profitability by up to 95%. The post 8 Smart Tactics For Your SaaS Customer Acquisition Strategy appeared first on Incredo. What do you see? Creates higher brand awareness 2.

Acquisition 148

Acquisition Strategy Technical Review SaaS 148

Sales Hacker

FEBRUARY 7, 2025

Scaling Operations: As the customer base grows, the company refines its pricing strategy to optimize customer acquisition costs and lifetime value. This flexibility ensured that clients paid for value-aligned features, enhancing satisfaction and retention.

Pricing 107

Pricing Scale SaaS Technical Review 107

Clouded Judgement

JULY 16, 2024

We recognize revenue from our SaaS contracts ratably over the term of the subscription period, which is typically three years but can range from less than one year up to ten years. .” How OneStream Makes Money From the S-1: “Our business model centers on maximizing the lifetime value of a customer relationship. months and 23.4

Benchmarks 295

Benchmarks Data Artificial Intelligence Machine Learning 295

SaaStr

DECEMBER 27, 2020

New Relic’s net negative churn / net dollar retention has dropped to 98% in the last quarter, despite a record 77% of revenue being from the enterprise. If New Relic had even 120% NRR, it’s growth rate with the exact same rate of new customer acquisition would be 137% instead.

Scale 339

Scale Outsourced Development SMB Cloud 339

Totango

FEBRUARY 9, 2024

That’s why it is important to understand and track both gross retention and net retention. What is gross retention? In football terms, gross retention, or gross revenue retention (GRR), is like the defense, determined to block any attempts by the opposing team (churn) to breach your end zone (revenue stream).

Retention 115

Retention Underperforming Technical Team Software Review Churn 115

SaaStr

DECEMBER 9, 2022

So in the triangle, you have …acquisition strategy, monetization, and retention, and when you’re putting together your strategy, you have to pretty much decide; Is your pricing strategy for being aggressive but scaling and going for acquisition? Or, is it more about retention of existing customers?”. Customers receive 1.5%

Data 245

Data Pricing Marketing Acquisition 245

User Pilot

OCTOBER 19, 2024

Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. They include metrics like the Net Promoter Score , Customer Effort Score , Customer Churn/Retention Rates , etc. As such, you must tailor your strategies to meet your target customers’ specific needs and expectations.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

USIO

JANUARY 15, 2024

Subscription Models: Usio will provide general insights into why subscription-based payment processing is often considered advantageous for Software as a Service (SaaS) businesses. Predictable Revenue Streams: Subscription models provide a consistent and predictable revenue stream for SaaS companies.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

User Pilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? The purpose of customer acquisition is to expand and make more revenue. Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is customer acquisition?

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

User Pilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Acquisition 105

Acquisition Strategy Social Media Customer Lifetime Value 105

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products.

Retention 111

Retention Metrics Strategy Scale 111

How To Buy Saas

DECEMBER 20, 2024

Keeping track of the accounting for SaaS businesses can be challenging because of the subscription model that they operate on, and that is why most companies opt for cloud-based software solutions to smoothen the processes. This is an important process as you need to send invoices to customers on time and also collect revenue effectively.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

Casey Accidental

JULY 17, 2023

I was recently on Lenny Rachitksy’s podcast again, and one of the topics we discussed was consumer subscription business. Don’t worry I got more marketplace content on the way as well Shortly after I got into tech, investors started to fall in love with subscription business models, mostly on the B2B side. In short, everything.

Payment Solutions 98

Payment Solutions Payments Subscription Payment Features 98

User Pilot

DECEMBER 7, 2023

In this guide, we’ll show you the difference between renewal rates and retention rates so you know which product analytics to focus on! TL;DR The renewal rate is the percentage of customers who renew their subscriptions. Meanwhile, the retention rate is the percentage of customers who continue to use a product.

Retention 105

Retention Subscription Payment Features Churn 105

SaaStr

FEBRUARY 14, 2021

“The Things Nobody Tells You About An $8B Acquisition with Ryan Smith from Qualtrics” This SaaStr Classic from ’19 Annual is a favorite, but also is eerily dated in terms of price. A look back at the earlier days. #6. Since then, Qualtrics IPO’d and now is worth $23 Billion! .

Acquisition 236

Acquisition Payment Features Subscription Trends 236

Baremetrics

OCTOBER 9, 2021

Here’s a guide on boosting your customer retention rates through the use of positive habit creating techniques. Not only will these questions help you boost overall customer retention, they will show whether you’re losing your highly valuable Ideal Customer Profiles. What can you do to reverse this trend?

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

SaaStr

JUNE 5, 2020

With the Salesforce IPO in 2004, we saw the first sign that institutional investors were comfortable with a standard set of SaaS metrics: Churn, sales efficiency , ARPU, LTV, customer acquisition cost , and so on. . It’s hard to imagine a world where analysis didn’t understand recurring, subscription based revenue for technology products.

Venture Capital 293

Venture Capital Technical Review SaaS Scale 293

Intercom, Inc.

MAY 10, 2018

I hosted Andrew on our podcast to chat about the changing landscape of customer acquisition, how his “Law of Shitty Clickthroughs” manifests itself in today’s growth channels, and what the rest of us can learn from the likes of Dropbox and Uber. This creates an acquisition treadmill with built-in natural churn.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

User Pilot

NOVEMBER 27, 2023

By analyzing revenue growth over specific periods, your company will gain insights into the effectiveness of marketing campaigns, customer retention initiatives , and product enhancements. Improve business valuation Your company’s valuation is tied closely to its revenue performance, especially because you’re a subscription business.

Payments 105

Payments Revenue Payment Features SaaS Payments 105

Intercom, Inc.

AUGUST 27, 2020

?. The subscription model has revolutionized virtually every industry. Customer acquisition costs are rising , churn is every company’s poison pill, and the competition is relentless. Success in the subscription economy isn’t about having the best product; it’s about having the strongest customer relationships. Over the last 7.5

Scale 211

Scale Payments Subscription Payment Features 211

Chargebee

DECEMBER 31, 2023

The success of any subscription-based business isn’t dependent solely on your customer acquisition efforts, but rather on the number of customers you retain. Your employees play a vital role in improving retention rates, from communicating value during the sales process to providing first-class customer service.

Retention 98

Retention Churn Acquisition Subscription 98