Tom Tunguz

AUGUST 2, 2016

Channel distribution represents one of the biggest and most important changes in customers acquisition for SMB SaaS startups in quite a while. As many of these channel partners move to newer distribution models, the brokerage channel model in particular, they represent an efficient and leveraged customer acquisition channel.

Outsourcing Services 113

Outsourcing Services SMB Acquisition Scale 113

FastSpring

JANUARY 9, 2025

Podcast Full Interview: Audio Listen online or find it on more podcast services. And then, of course, we saw the evolution of live services as well that just kind of turned out a little bit on its head in that way. On this question of why, though, like one thing I never hear game publishers talk about is player acquisition.

Payments 165

Payments Mobile Payment Methods Revenue 165

Incredo

JULY 8, 2019

“The aim of marketing is to know and understand the customer so well the product or service fits them and sells itself.”. Digital marketing agencies usually write about what a company will receive after partnering with them or why a company should choose their services over another agency’s services. Let’s dive in! #1

Outsourcing Services 200

Outsourcing Services Scale Outsourced Development Sales Hiring 200

Payrix

JANUARY 28, 2025

Mergers, acquisitions, and IPOs : With the resurgence of M&A activity and an opening IPO market, software companies can explore opportunities for consolidation and value creation. However, companies must look beyond basic payment integration to evolve into platforms offering comprehensive services. Lots and lots of opportunities.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

Neil Patel

JUNE 29, 2021

Customer acquisition is a huge pain point for many business owners. What Is Customer Acquisition? Customer acquisition is your business’s process of bringing in new customers. Customer acquisition is your business’s process of bringing in new customers. What Is the Purpose of Customer Acquisition?

Acquisition 145

Acquisition Outsourcing Services Social Media Scale 145

FastSpring

MARCH 3, 2023

Recurring Disruptions to Service Are Impacting Your Revenue Perhaps you keep finding yourself in a situation where you are experiencing card declines or interruptions in service related to integrations or technical issues. Operationally, it becomes a resell partnership,” Fred explained. “So

Merchant Services 148

Merchant Services Outsourcing Services Payment Services SaaS Payments 148

Neil Patel

APRIL 12, 2021

By offering a subscription-based service, it’s much easier to manage your stock levels. It’s free to use the service, but if you sign up for a paid membership, you get a special discount on your boxes: The model you choose depends on what you’re selling and your long-term business goals. Partner With a Fulfillment Service.

Outsourcing Services 139

Outsourcing Services Payment Methods Subscription Payment Features 139

Payrix

JULY 17, 2024

Gain greater control of the customer experience Historically, software companies outsourced payments, which gave them very little say in the experience their users had once they moved from the software interface into the payment environment of a third party. Finding a partner that can guide you along the way will be key to your success.

Merchant Services 130

Merchant Services Payment Services Payments Payment Solutions 130

CustomerSuccessBox

SEPTEMBER 15, 2021

You have two options- in-house customer success or outsourcing customer success. With customer success being a new function and companies not prepared for it, outsourcing might seem like a wise decision. Customer Acquisition. Bonus Tip: What is Customer Acquisition Cost? But will it help in the long run? A detailed guide.

Outsourcing Services 52

Outsourcing Services Outsourced Development Customer Success B2B 52

FastSpring

FEBRUARY 20, 2019

Maybe you’re unsure if your software company should outsource your ecommerce operations to a full-service platform, such as FastSpring, or just stick with a basic payment service? To help you make an informed decision, we’re providing a detailed comparison of full-service platforms vs. basic payment services.

Payment Methods 78

Payment Methods Outsourcing Services Payment Services Payment Solutions 78

SaaStr

FEBRUARY 26, 2019

Join Qualtrics Co-Founder and CEO alongside SaaStr Founder and CEO Jason Lemkin as Ryan reflects on the survey software maker’s acquisition by SAP this year. We wanted to automate research that was being outsourced and then we wanted to take it to the world. What about bigger partners and things like that? Ryan Smith: Ish.

Acquisition 160

Acquisition Sales Recruiting Scale Sales Hiring 160

Intercom, Inc.

JULY 21, 2022

We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition. A lot of folks outsource performance marketing to agencies or use a simpler attribution system, which is fine and correct if your budget is smaller. Chasing free customer acquisition.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

OpenView Labs

MARCH 1, 2019

They’re often considering questions like: Should I outsource or not? It’s typically used to think about customer acquisition costs – the higher your CLV, the more you can spend on marketing, sales, branding and incentives. Structuring customer service if your CLV is very high ($10,000+). consulting, financial services).

Outsourcing Services 89

Outsourcing Services Sales Hiring Metrics Strategy 89

Andreessen Horowitz

OCTOBER 4, 2023

Prep and Outreach The lender universe is large and ever-evolving, as evidenced by the acquisitions of both SVB and First Republic earlier this year. How does the company underwrite and service assets? Does the company self-service or is it reliant on any third-parties or other vendors? outsourced servicers), and so on.

Outsourcing Services 129

Outsourcing Services Software Review Scale Banking 129

Software Platform Consulting

MAY 8, 2019

Fleetcor (FLT) closed on its acquisition of privately-held nvoicepay on April 1, 2019. Fleetcor’s first quarterly earnings report since the acquisition provides insight into the economics of the B2B payments space. As part of outsourcing this task, nvoicepay takes care of much of the supplier interaction and data management.

Outsourcing Services 56

Outsourcing Services Payment Services Payments Payment Methods 56

Neil Patel

SEPTEMBER 10, 2020

Increasing monthly recurring revenue (MRR) Decreasing user churn rates Decreasing cost per acquisition Increasing average revenue per customer Increasing Customer lifetime value. low return on ad spend, high acquisition costs, high churn rates) Where are my most/least profitable customers coming from? 75K per mo.,

Content Marketing 145

Content Marketing Outsourcing Services Technical Review Marketing 145

Intercom, Inc.

NOVEMBER 3, 2022

I moved there for university, and then I started working at Goldman Sachs in their mergers and acquisitions team. Do I just deflect the responsibility entirely to outsourcing agencies? Natasha: I’m Canadian, for anyone curious about the accent, but I’ve lived in London for 13 years.

Outsourcing Services 206

Outsourcing Services Scale Software Sales Hiring 206

Neil Patel

AUGUST 18, 2020

But whether you’re an excellent PPC manager looking to outsource or have no experience running pay per click advertising campaigns , choosing the right PPC agency isn’t always straightforward. At Neil Patel Digital , we specialize in running multi-channel PPC campaigns using first-party data from our partners.

Outsourcing Services 145

Outsourcing Services Social Media Advertising Mobile 145

Neil Patel

JANUARY 21, 2021

To find out how many visitors reach your site, log in to your Google Analytics account and check out the acquisition channels report. You can get a quick fix through services like Mobify or Duda Mobile. Link out to authority blogs that are doing outsourcing well. An In-Depth Guide on How to Outsource for Small Businesses.

Outsourcing Services 145

Outsourcing Services Social Media Mobile Software Review 145

Neil Patel

AUGUST 28, 2020

Imagine you hurriedly booked a last-minute flight from New York to meet some business partners. And because no SEO agency is a one-size-fits-all for all strategies, industry verticals, and company sizes, knowing these basics lays the foundation for who you’ll partner with. FATJOE – Best For Backlinks Acquisition.

Outsourcing Services 145

Outsourcing Services Sales Hiring Outsourced Development Company Culture 145

User Pilot

JUNE 30, 2023

Decide if you’re going to outsource the localization project or do it in-house. Engaging local experts and partners can help ensure accurate translation and avoid cultural blunders. That’s why robust self-service help is even more important. Next, decide which content to prioritize. Initially, focus on written docs.

Outsourcing Services 98

Outsourcing Services SaaS Payments Payment Solutions Payment Methods 98

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. The other thing is just.

Scale 62

Scale VP of Engineering Outsourcing Services Enterprise 62

OpenView Labs

AUGUST 12, 2020

In my tenure and experience, marketing strategy had largely leaned towards customer acquisition. Marketing now has a much larger focus on deeply understanding the customer and being that partner to sales, product and customer success to ensure the voice of the customer is infused in all go-to-market and product strategies.”

Outsourcing Services 98

Outsourcing Services Social Media Marketing Scale 98

FastSpring

JANUARY 9, 2023

When selling physical goods and services (online or in person) , various Stripe alternatives built for physical goods payments (like Amazon pay, Square, etc.) Since our expertise is in providing MoR services to SaaS companies, we’ll start with an in-depth review of our solution, FastSpring. Table of Contents. MoRs for SaaS Companies.

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Features 147

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. “Not only have we accomplished major milestones in terms of organic growth, but our acquisitions have made us a force within the compliance industry.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Intercom, Inc.

FEBRUARY 3, 2022

Sometime in the 1980s, businesses started outsourcing their call centers to specialized companies in lower-cost locations to reduce operational costs. The same product, service, and price point could lead to two completely different experiences based on how expectations are set. What does it mean to you? How do you define it?

Outsourcing Services 223

Outsourcing Services Technical Review Social Media Pricing 223

Sales Hacker

AUGUST 2, 2018

I had just left my previous company upon acquisition, so I was a free agent. Our business allowed sales vendors to leverage our platform to build thought leadership in front of an engaged audience of B2B salespeople. Sales Hacker is Now Like an Outsourced CMO. We had a few others. I had a decision to make. Revenue looks similar.

Outsourcing Services 66

Outsourcing Services B2B Sales Consulting 66

Sales Hacker

SEPTEMBER 2, 2020

Airfare, meal bills, and other travel expenses can drive customer acquisition costs (CAC) into the tens of thousands of dollars. And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. Their goal is very clearly to get you into a conversation with a rep.

Scale 130

Scale Outsourcing Services Sales Technical Review 130

FastSpring

JANUARY 8, 2019

A type of performance-based marketing in which a business rewards partners (also known as affiliates) for each visitor or customer brought by the affiliate’s marketing efforts. A marketing concept where a business offers several related products or services and sells them as one package solution, often at a reduced price. Cross-sell.

Payment Methods 82

Payment Methods Merchant Services Payment Services Outsourcing Services 82

Baremetrics

NOVEMBER 9, 2021

Customer Acquisition Cost (CAC) & Customer Lifetime Value (LTV) CAC is the cost of acquiring a customer and it’s pretty simple to work out: just take what you spent on marketing and sales and divide it by the number of customers. If you’re using PayPal, we recommend switching to another service like Payoneer. Table of Contents.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Intercom, Inc.

FEBRUARY 1, 2018

That company, of course, is Slack, and Rachel’s growth marketing team now owns Slack’s full acquisition funnel, from demand generation and team creation to activation and monetization. A lot of folks outsource performance marketing to agencies, or use a simpler attribution system, which is fine and correct if your budget is smaller.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

Casey Accidental

JANUARY 23, 2019

The second issue is around who controls the quality of the service. Do we let the supply side determine their level of service, or do we standardize it across all of our supply? Is there value in standardization or variety of service level? Uber is not interested in drivers creating their own style of service.

Scale 73

Scale Marketplace as a Service Outsourcing Services Scaling 73

User Pilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. Why do SaaS companies face challenges? moment soon, your marketing expenses could very well go to waste.

Software Review 98

Software Review Outsourcing Services Sales Hiring SaaS 98

Sales Hacker

NOVEMBER 16, 2021

LeadGenius is an all-in-one view with data acquisition automation. It combines B2B data, data outsourcing, and robotic process automation, to increase qualified leads exponentially. surveys) automation to provide a complete picture of who your customers are and what products or services they are likely to engage with.

Scale 124

Scale Outsourcing Services Machine Learning Artificial Intelligence 124

Unbounce

SEPTEMBER 2, 2024

Basically, if you already have the tools and experience at your disposal, then you can easily spin up a landing page at little-to-no cost.But if you’re just starting out with landing page design , or you’re looking to outsource creation or get a helping hand, then the price will increase accordingly. Do you provide hosting services?”

Pricing 90

Pricing Outsourcing Services Outsourced Development Underperforming Technical Team 90

Navint

FEBRUARY 26, 2019

We are excited to have both Jeff and Steve share once again their experience in helping companies scale and grow their recurring revenue businesses,” said Nancy Hammerman, vice president of Sutton Capital Partners. About Sutton Capital Partners. About Navint Partners.

Outsourcing Services 40

Outsourcing Services Scale Revenue Outsourced Development 40

User Pilot

OCTOBER 26, 2023

Combining self-service support with full-service support allows users to overcome even the most complex issues. Product-led growth (PLG) is a go-to-market strategy that leverages the product as the main driver of customer acquisition , retention , and account expansion. Book a Userpilot demo today! Sounds perfect, right?

Outsourcing Services 103

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 103