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CRO Confidential: What It Really Takes to Be Successful in Enterprise SaaS Sales with Christian Smith, CRO of Splunk

SaaStr

Splunk is a 20-year-old Enterprise software giant that has accomplished many things — a 2012 IPO, a $28B+ Cisco acquisition in 2023, and $3.7 Over the years, Splunk has expanded its offerings through acquisitions and product development. billion of ARR last year, with a market cap of $25.7 His answer? Pipeline, pipeline, and pipeline.

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Customer Operations - An Idea for Maximizing Efficient Growth in SaaS Companies

Tom Tunguz

They measure their performance and optimize customer acquisition to maximize return on investment. Marketing teams and sales teams use different metrics to measure performance. To accomplish this goal, a RevOps team defines a canonical set of metrics to measure customer health and sales efficiency. Sales teams optimize bookings.

SaaS 117
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Five Words of Wisdom from SaaS Office Hours with Bill Macaitis

Tom Tunguz

Next, the marketing team should begin experimenting with paid acquisition, understanding the relationship between paid customers and organic traction, and whether they are linked. Which marketing metrics are most important? One metric that most SaaS marketers don’t measure frequently, but should, is Net Promoter Score.

Scale 100
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Use Customer Data to Add Value to Your SaaS Solution

Practical Advice on SaaS marketing

Comparing their performance against benchmarks lets them know if they’re out in front on key metrics, or lagging behind. Publishing it on your website, in blog posts, white papers, or by-lined articles can help you gain broader visibility. Even a few relatively simple metrics can be immensely valuable. Keep it simple.

Data 100
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What do you mean by "marketing?"

Practical Advice on SaaS marketing

Marketing supports the entire customer acquisition process: generating awareness building interest attracting leads nurturing leads into qualified opportunities converting opportunities into paying customers. These companies tend to rely heavily on webinars, white papers, and speaking at industry events. Unported License.

Marketing 100
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SaaS marketing, baseball and the batting order

Practical Advice on SaaS marketing

It's about the customer acquisition and retention process. There's a tendency to focus too narrowly on individual pieces of the customer acquisition funnel or even more tightly on particular tactics: Does this individual keyword draw more traffic? Does this particular white paper attract more leads?

Marketing 100
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The Defining Characteristics of Successful SMB SaaS Startups

Tom Tunguz

Shifting from Customer Acquisition from Field Sales to Customer Support. No White Papers; Just Mass Media Marketing Typically, this sales process leads with a product that excites users and triggers word of mouth sharing, and blog posts, and news articles. Obviously this requires a new sales process.

SMB 100