User Pilot

MAY 1, 2024

Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar. Renowned for his tenure on Airbnb’s product team, Lenny’s professional journey truly began in 2010 when he served as the CEO of a budding startup named “Localmind.”

Underperforming Technical Team 102

Underperforming Technical Team New CTO Interviewing CTO 102

Sales Hacker

SEPTEMBER 13, 2021

” It remains distressing if teams continue with this knowledge and run the same marketing activities over and over again. The ICT products for marketing automation are much more mature and developed with the marketing process in mind. The actual ROI and other measurements are very well-monitored against the forecasts.

Underperforming Technical Team 113

Underperforming Technical Team Marketing Sales Finance 113

Stax

MARCH 18, 2025

While traditional business models have a harder time estimating their future revenue, SaaS companies have access to more accurate revenue forecasts, such as their MRR and ARR. Customer acquisition cost. Improve your customer acquisition cost A huge part of your budget goes towards converting customers. Customer lifetime value.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. These lay the foundation that enables your team to run as efficiently as possible.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

InsightSquared

MAY 15, 2019

Sales Operations is Still Developing. As a result, many skillsets build the foundation of a strong team. Planning, forecasting, and enablement don’t happen on their own. The responsibilities range from daily support of sales to developing the territories for regions of the world. What makes a “good” or “bad” deal?

Sales Recruiting 110

Sales Recruiting Scale Technical Review Sales 110

Sales Hacker

MARCH 15, 2022

Join us for an entrepreneurial conversation about how to modernize your talent acquisition approach for both high growth and long-term growth. 4 ways to modernize talent acquisition. 4 ways to modernize talent acquisition [22:26]. Sales development school, marketing school, and more for your entire team.

Sales Hiring 103

Sales Hiring Underperforming Technical Team Acquisition Development 103

Baremetrics

OCTOBER 7, 2021

For example, if your conversion ratio is low, is that because your marketing team is bringing in poor leads, your sales team isn’t succeeding in converting high-quality leads, or your development team hasn’t put the best parts of your platform at the front for a successful free trial? Try Baremetrics free.

Payments 98

Payments Sales SaaS Payments Underperforming Technical Team 98

The Angel VC

DECEMBER 12, 2018

The main reason is that your customer acquisition costs are highly front-loaded. While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

SaaSOptics

FEBRUARY 13, 2022

Based on a 2019 survey, Gartner forecasts that eighty-four percent of new software will be delivered as SaaS , and this percentage is expected to increase as existing providers transition to a subscription-based model. According to Gartner, the SaaS industry is projected to grow to a staggering $121B in 2021, a 15% increase from 2020.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

Outseta

AUGUST 23, 2017

By Geoff Roberts 15 min read Forecasts, budgets, and performance targets; these activities have long been seen by business people as critical activities in the operation of companies of almost any size. Simply put, activities like budgeting and forecasting are not compatible with self management.

Forecasting 52

Forecasting Scale Underperforming Technical Team Technical Review 52

User Pilot

JUNE 28, 2024

TL;DR Self-service analytics is a business intelligence (BI) approach that empowers users to access, analyze, and interpret data without relying on IT or data teams. Here are some top tools to consider: Userpilot : Best in-app analytics tool for product teams. Track customer acquisition data code-free with Userpilot.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Artificial Intelligence Data Analysis 104

Neil Patel

APRIL 12, 2021

Improved Demand Forecasting. Develop a Business Plan. Customer acquisition cost (CAC): This refers to how much it costs to acquire a new customer. Identify your key team members, the roles they play, and why they’re right for the jobs. By offering a subscription-based service, it’s much easier to manage your stock levels.

Outsourcing Services 134

Outsourcing Services Payment Methods Subscription Payment Features 134

Sales Hacker

DECEMBER 13, 2018

Without goals, your team lacks the key elements it needs to win — a direction to follow and the encouragement to stay motivated in sales. They enable your team to track collective and individual performance. In fact, they often result to massive disappointment, and may even pull your team one or two steps backward.

Technical Review 89

Technical Review Revenue Management Underperforming Technical Team 89

User Pilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Teams across your business can benefit from customer data. Product teams can build features that solve real pain points. Support teams can proactively address issues that lead to churn.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

Point Nine Land

JUNE 18, 2023

You can also see right away that, for instance, month 5 was an unusually bad month for the April 2020 cohort. a churn or retention rate you’d be happy with), red for “bad” values, yellow for “OK”, and gradients for values in between. 3) How much can I spend on customer acquisition? What are some good ways to segment cohorts?

SaaS Payments 128

SaaS Payments Payment Services SaaS Payments 128

Valuize Consulting

OCTOBER 23, 2024

While acquisition remains important, customer retention and expansion have proven equally vital to sustainable growth and competitive advantage. It includes advanced revenue forecasting, proactive churn prevention, and data-driven expansion strategies. After all, those leaders are playing with company money.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

Sales Hacker

AUGUST 21, 2018

Without goals, your team lacks the key elements it needs to win — a direction to follow and the encouragement to stay motivated in sales. They enable your team to track collective and individual performance. In fact, they often result to massive disappointment, and may even pull your team one or two steps backward.

Technical Review 82

Technical Review Revenue Management Underperforming Technical Team 82

ChurnZero

JUNE 11, 2021

Customer health scores give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer. If you do not currently use health scores, you can use this resource as a framework to set up scoring for your team. What’s a Customer Health Score?

Software Review 96

Software Review Systems Review Underperforming Technical Team Scale 96

SaaSOptics

MAY 6, 2022

Customer Core —to maintain and develop customer relationships. Poor financial records are not something you can run away from. Invest in budgeting and forecasting tools. Whereas an accounting system displays the current status of your business, forecasting systems let early-stage companies see where business is heading.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

ProfitWell

MARCH 23, 2020

The less time you have to track this, the more time you’ll be scrambling to get new customers and waste valuable company resources on acquisition. Monthly Recurring Revenue is fantastic for forecasting what you’ll be bringing in this year. MRR is crucial for financial forecasting/planning and measuring growth/momentum.

Subscription 85

Subscription Payment Features Metrics Business 85

User Pilot

JULY 23, 2020

In his blog, we’ll show you why profitability and growth depend on retention marketing; how to measure retention; how to reduce churn rate , and how to develop a strategy for keeping and growing your customers through the critical early stages and beyond. How users feel about your company, your product and your team makes a difference too.

Retention 94

Retention SaaS Payments Strategy Payment Solutions 94

Sales Hacker

DECEMBER 7, 2021

He’s been through two IPOs and a one-and-a-half-billion dollar Microsoft acquisition. Outreach allows you to commit to accurate sales forecasting, replace manual processes with real-time guidance and unlock actionable consumer intelligence that guides you and your team to win more often. It was a phenomenal experience.

Branding 102

Branding Technical Review Underperforming Technical Team Sales Hiring 102

yoursales

DECEMBER 19, 2022

Which problems are the most pressing for your and your B2B sales team? Which processes can and need to be powered by technology for you and your team to sell more? Trends which MAY impact your Sales Stack in 2023 Sales is in constant development. What customers want is help solving problems. Being a B2B buyer isn't easy.

Scale 88

Scale Sales Recruiting Sales Outsourced Development 88

User Pilot

MARCH 5, 2025

Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement. Ease of use and implementation Userpilot is known for its intuitive, no-code builder, making it easy to create and customize in-app experiences without needing developers.

Software Review 52

Software Review Engagement Software Scale 52

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies have a primary acquisition loop that drives this scalable growth, and unfortunately, there aren’t that many acquisition loops that really scale. What they stop doing is leaving.

Payments 63

Payments Payment Methods Scale Underperforming Technical Team 63

User Pilot

JANUARY 15, 2021

51% of people will never return to a company that they’ve had a bad experience with. So, understanding what they do within your product is critically important for: improving new user Acquisition improving user Activation maximizing and increasing Revenue improving user Retention encouraging current users to refer you to new users, etc, etc.

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

Tom Tunguz

OCTOBER 24, 2021

And as Travis mentioned, we’ve had lots of great recent guests, Hollie Wegman, CMO at Segment, Adam, the head of developer relations at HashiCorp, G.C. Her team loved working for her. Leadership, she’s been on the leadership team for two massive businesses, and so who better to hear from on that topic than Claire.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

User Pilot

JANUARY 26, 2021

It helps product and product marketing teams piece together and analyze the cross-channel data to improve their touchpoints. Acquisition (Aha! For subscription businesses (Think Slack or Dropbox), retaining customers is just as important, if not more, as acquisition. But then what? Or: Join our free email course!

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

OpenView Labs

SEPTEMBER 17, 2019

SaaS companies now report having more competitors than ever and higher customer acquisition costs compared to previous years. Lack of segmentation leads to weak product-market fit. They help customers discover new use cases, implement deeper integrations and perhaps switch to a team account with an invoice.

Benchmarks 58

Benchmarks Underperforming Technical Team Scale SaaS 58

Point Nine Land

DECEMBER 12, 2018

The main reason is that your customer acquisition costs are highly front-loaded. While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years.

Sales Recruiting 61

Sales Recruiting SaaS Payments Sales Hiring Scale 61

Chart Mogul

SEPTEMBER 26, 2024

Revenue Operations (RevOps) is a business function that focuses on maximizing revenue by aligning the teams that directly impact the bottom line. … Or, simply put, it’s a connecting link between your sales, marketing, and customer success teams. But who’s this mystical “RevOps” creature? Is it a Head of Sales?

Revenue 52

Revenue Technical Review Sales Hiring Scale 52

The Marketing & Growth Hacking Publication

APRIL 8, 2019

For example, eMarketer notes that mobile video ad spending in the US is forecast to increase from $16 billion this year to almost $25 billion in 2022. Harness as many methods and channels to learn from as you can, and make sure you keep both acquisition and retention in mind at all times. The answer is, diversify.

Mobile 40

Mobile Growth Hacking Underperforming Technical Team Advertising 40

yoursales

NOVEMBER 8, 2023

Which problems are the most pressing for your and your B2B sales team? Which processes can and need to be powered by technology for you and your team to sell more? Trends which MAY impact your Sales Stack in 2023 Sales is in constant development. What customers want is help solving problems. Being a B2B buyer isn't easy.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

TriTuns

MARCH 22, 2019

What is staggering is that executives have accepted these dismal results for so long and not taken action to address such poor performance. When I speak with executives about the original business case and forecasted returns they used to justify their software purchase, I always ask them what the assumed level of user adoption was.

Software 40

Software Underperforming Technical Team Forecasting Scale 40

TriTuns

MARCH 22, 2019

What is staggering is that executives have accepted these dismal results for so long and not taken action to address such poor performance. When I speak with executives about the original business case and forecasted returns they used to justify their software purchase, I always ask them what was the assumed level of user adoption.

Software 40

Software Underperforming Technical Team Forecasting Scale 40

TriTuns

MARCH 22, 2019

What is staggering is that executives have accepted these dismal results for so long and not taken action to address such poor performance. When I speak with executives about the original business case and forecasted returns they used to justify their software purchase, I always ask them what was the assumed level of user adoption.

Software 40

Software Underperforming Technical Team Forecasting Scale 40

SaaStr

JANUARY 5, 2023

CFOs can build operating forecasts and multi-year plans, create financial models and scenario analyses, establish financial discipline, and create a culture of accountability. Live and die by the forecast. Developing a robust forecast is imperative for your future success. First: Why hire a CFO, anyway? . Key takeaways.

Sales Hiring 49

Sales Hiring Acquisition Forecasting Outsourced Development 49