Tom Tunguz

APRIL 1, 2024

y/y, estimated sales efficiency is 0.11, & contribution margins are negative : Rubrik sells $1 of subscription software for $0.88. It’s a strategic imperative to metamorphose from an on-premises perpetual-license company to a subscription-software company as fast as possible. But overall revenue is growing 4.5%

Data 219

Data Payment Features Subscription Cloud 219

Totango

DECEMBER 6, 2021

In this article, we’ll examine the top three takeaways we’ve gathered over the past year that companies should take to heart going into 2022. Finally, we’ll propose how these three key insights from 2021 can be combined into a unified customer success strategy for winning results in 2022.

Scale 99

Scale Strategy Technical Review Customer Success 99

BetterCloud

MAY 23, 2025

Here are key strategies to consider for consolidating and simplifying your tech stack. The average number of SaaS apps have declined by 18% from 2022 to 2024 State of SaaS 2025 1. It should be a well-defined blueprint aligned with your overarching business strategy, growth objectives, and risk tolerance.

Technical Review 52

Technical Review Strategy Government Systems Review 52

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. That’s why we sat down with SaaSOptics and Chargify executives Caitlin O’Neil, CFO , and Matt Downs, CRO , to weigh in on the biggest trends of 2022. However, 64% of these participants considered expansion into new pricing models in 2022. Trends in Subscription Management .

Trends 98

Trends B2B Scale Payment Features 98

FastSpring

APRIL 11, 2022

What’s the ideal number of subscription tiers for a SaaS company? That’s not what we found when we studied the pricing plans of 50 best-in-class SaaS companies for our 2022 pricing pages report. From Zero to 23 Plans, Best-in-Class SaaS Companies Customize Their Subscription Options. Three Primary Plans Plus an Enterprise Plan.

SaaS Payments 147

SaaS Payments Pricing Strategy Scale 147

Kellblog

OCTOBER 30, 2022

Forecast 2022 ARR growth of 36%, so they’re planning to accelerate. Margin profile of 77% subscription, 73% blended. The post Key Takeaways from the 2022 KeyBanc SaaS Metrics Survey appeared first on Kellblog. That said, let’s meet the Joneses , who have median: ARR growth of 31%, lower than I’d hope.

Metrics 145

Metrics SaaS Benchmarks Churn 145

OpenView Labs

JANUARY 13, 2022

This year we look back at 2021 and forward to 2022, measuring how our past predictions have stood up to another tumultuous year and laying out what you can expect in 2022. Science, conscious consumers, and next-gen founders will drive ESG’ innovation in 2022. Join Steven’s research, take a short survey Growth Strategies in 2022.

Pricing 98

Pricing Payment Services SaaS Payments Payment Solutions 98

SaaStr

FEBRUARY 2, 2022

— Jason BeKind Lemkin 2⃣0⃣2⃣2⃣ (@jasonlk) January 31, 2022. The competition raises a ton more money than you, and starts playing dominant strategy — and is just everywhere. Consumers cancel their Netflix and Disney+ subscriptions just 90 days after signing up just for a new hit movie.

Scale 281

Scale Sales Hiring B2C Mobile 281

Clouded Judgement

JULY 16, 2024

The Digital Finance Cloud empowers the Office of the CFO to form a comprehensive, dynamic and predictive view of the entire enterprise, providing corporate leaders the control, visibility and agility required to proactively adjust business strategy and day-to-day execution.” months and 23.4 months, respectively.

Benchmarks 295

Benchmarks Data Machine Learning Artificial Intelligence 295

FastSpring

MAY 25, 2023

FastSpring previously presented on SaaS fees pricing and packaging to combat stagflation in 2022, but this article is based on an updated presentation delivered in March 2023 by David Vogelpohl. Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. Inflation isn’t flat: Vary your strategy.

SaaS Payments 148

SaaS Payments Pricing Payments Merchant Services 148

FastSpring

OCTOBER 13, 2022

At the end of the year, buyers are ready to spend money on software and subscriptions — are you using your marketing dollars wisely? 5 Holiday Strategies For SaaS And Software Companies. Consider Different Marketing Strategies Per Country Or Region. Offer a great discount on a subscription plan or software upgrade.

Payment Methods 148

Payment Methods Payment Solutions SaaS Payments Software Review 148

SaaStr

DECEMBER 9, 2022

In a special session from SaaStr Annual 2022, Hristo Borisov (CEO & Founder at Payhawk) and Désirée Schildt (VP of Marketing at Payhawk) share their secrets to choosing the right pricing strategy that can make a premium business. unlimited cashback up to the amount of their subscription. The Payhawk Pricing Journey.

Data 245

Data Pricing Marketing Acquisition 245

SaaSOptics

MARCH 10, 2022

Is your company taking advantage of CFO tools like automated invoicing, database management, and automatic tax-compliance updates? Their software automates tasks like invoicing; keeps track of filing, tax returns, and cash flow; and allows companies to easily see the entire financial picture of their business. Invoicing and ePay Tools.

Payment Services 87

Payment Services SaaS Payments Payments Outsourcing Services 87

Baremetrics

JANUARY 3, 2022

I’m going to discuss SaaS conferences, why they are worth attending, and which ones are set for 2022. If you are hosting a SaaS conference in 2022 and don’t see it on the list, or you have more information to provide, feel free to get in contact with me ! This list is tentative. How do you choose the right SaaS conference to attend?

SaaS 98

SaaS Payment Methods Payment Solutions Payments 98

SaaStr

APRIL 30, 2022

In the run up to SaaStr Europa 2022 in Barcelona on June 7-8 , we’re taking a look at some of the top all-time SaaStr Europa sessions. Join us at SaaStr Europa 2022. So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. & a few others.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Stax

MARCH 18, 2025

According to the US Federal Reserve in 2022, general-purpose card payments reached $153.3 On top of that, 69% of Americans online in 2023 said they used digital payment methods to make a purchase. Systems used for this include payment gateways , subscription billing software, and eCommerce platforms with built-in payments.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

SaaSOptics

FEBRUARY 11, 2022

The accounts receivable aging report summarizes how long invoices have been unpaid based on predefined buckets, often 30 day increments as of the report date. If many customers’ DSO are trending upwards, revisiting credit terms and policies should be in your future (think: interest, late payment fees, or early-payment discounts).

Payment Methods 85

Payment Methods Payment Features Payment Solutions Payment Services 85

Intercom, Inc.

MARCH 10, 2022

This strategy empowers you to pre-emptively deliver targeted, personalized messages and support via messenger-based channels. This end-to-end payment process removes the need to fumble around for customer plans or payment details. But what’s the best way to stay ahead of these expectations? Proactive engagement.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

FastSpring

JULY 10, 2019

Thinking about transitioning to a subscription-based business model? In fact, according to a recent report from Gartner, more than 90 percent of software providers are expected to migrate to a subscription-based business model by 2022. Why should I care about subscriptions? You’re not alone. How do I reduce churn?

Merchant Services 101

Merchant Services Payment Methods Payment Solutions Payment Services 101

Buffer Resources

AUGUST 16, 2023

We’ve shared a number of parts of Buffer’s business transparently over the years — and one piece we’ve always wanted to expand on is where your money goes when you pay for a Buffer subscription. In 2022, our ASP was $20, and our Operating Costs hit $19,757,852.

Merchant Services 98

Merchant Services Payment Services Payment Features Payments 98

FastSpring

MAY 30, 2019

We’ve all heard how effective subscriptions can be for growing companies. Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. What is Annual Recurring Revenue? 3600/3 = $1200 ARR.

Finance 87

Finance Payment Features Subscription Payments 87

Intercom, Inc.

NOVEMBER 2, 2022

In 2022, there are countless ways to reach your customers. . We’re investing in email and we’ve added a range of new powerful features to help you build an unbeatable email strategy and uplevel your customer communications. Email has always been, and will continue to be, an indispensable part of any customer communication strategy”.

Customer Support 118

Customer Support Strategy Communication Payment Features 118

Clouded Judgement

AUGUST 25, 2023

We then multiply the total number of companies in each segment by our respective average ARR per customer per segment as of December 31, 2022. Our subscription plans are tiered based on the number of active consumer profiles stored on our platform and the number of emails and SMS messages sent.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Here’s our watchlist of Customer Success leaders to follow in 2022. 10 Customer Success Leaders to Watch in 2022. Adi Janowitz, Chief Customer Officer, Hibob.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

User Pilot

JULY 6, 2022

It can happen when users downgrade subscriptions or stop renewing them entirely. Revenue churn or MRR churn means the monthly recurring revenue your product loses from existing customers within a specific period. It occurs when customers stop using your product or switch to lower-priced subscription plans.

Churn 98

Churn Revenue Software Review SaaS 98

FastSpring

JULY 12, 2018

Whether you’re selling enterprise software, virtual goods or subscription services, your growth strategy is most likely always on your mind.

Strategy 87

Strategy Marketing Payment Features Subscription 87

FastSpring

OCTOBER 25, 2023

When the Data Are From The data below are pulled from 2018-2022 to give the most up-to-date insights, while showing trends that are relatively consistent across a five-year period and avoiding any outliers skewing the data unnecessarily. Upsell bigger subscriptions with more features. Additionally, while U.S.

SaaS Payments 158

SaaS Payments Software Review Payment Solutions Payment Methods 158

FastSpring

SEPTEMBER 12, 2024

So each payment method has evolved to meet local needs, making it essential for global sellers to actually adopt a multi -channel payment strategy. And the key to success in APAC is to understand and cater to these diverse payment preferences. And this showcases a unique blend of omnichannel payment experiences.

Merchant Services 192

Merchant Services Payment Services Payment Methods SaaS Payments 192

FastSpring

MAY 30, 2019

We’ve all heard how effective subscriptions can be for growing companies. Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. What is Annual Recurring Revenue? 3600/3 = $1200 ARR.

Payments 75

Payments Finance Payment Features Subscription 75

User Pilot

DECEMBER 6, 2021

Product metrics allow Product Managers to make informed decisions about the product strategy and get valuable insights into what’s working and what’s not. Product managers use product metrics to make informed decisions about the product strategy. This will help you make better strategies to increase user engagement.

Metrics 98

Metrics Management SaaS Payments 98

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. Churn is the percentage of customers that end their subscriptions within a certain amount of time. Churn rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

AUGUST 18, 2022

We could definitely spot the difference and confirm frictionless signup flows are one of the customer experience trends in 2022. Here are more strategies for reducing friction in your signup flow: Don’t ask for an email confirmation to get started. Points translate to free Premium subscriptions.

Trends 98

Trends SaaS Onboarding Software Review 98

Payrix

SEPTEMBER 4, 2024

billion to fraud in 2022, an increase of over 30% from 2021, according to the latest Federal Trade Commission data. For software companies embedding payments into their platform, being aware of payment fraud is critical for several reasons. Consumers reported losing close to $8.8 billion, and online shopping. Get a Demo

Payments 100

Payments Payment Methods Payment Solutions Payment Services 100

Payrix

AUGUST 28, 2024

million in 2022, according to the latest data released by the Federal Trade Commission , ensuring that your software platform has the proper payment fraud prevention and detection measures in place before launching payments to your users is essential to protecting your organization and customers. What is payment fraud detection?

Merchant Services 100

Merchant Services Payment Solutions Payments Payment Services 100

Baremetrics

SEPTEMBER 3, 2021

Sure you may have all the textbook strategies in place, integrating applications, subscriptions, site registrations with member discounts, etc. If you’re looking for strategies to push your conversions to new heights – it takes more than simply pushing products out on Google, you need to tap into building a growth focused sales funnel.

Strategy 113

Strategy Technical Review Software Review Sales Hiring 113

User Pilot

MAY 10, 2022

The churn prevention strategies discussed in this article will help with your product engagement strategy. Churn prevention is all about creating strategies to proactively reduce churn. Common examples include people canceling their Netflix or Amazon subscription. Are you struggling to retain customers for long?

Churn 98

Churn Strategy SaaS Engagement 98

ProfitWell

JULY 22, 2020

This is why the direct-to-consumer (DTC) strategy is gaining traction fast. trillion in 2022 , highlighting the need for enterprises to achieve direct-to-consumer growth. Their strategy was simple. This strategy helped Away generate revenue of $125 million in less than three years. What is direct-to-consumer retail?

Payment Methods 93

Payment Methods Outsourcing Services Branding Payment Features 93