Tom Tunguz

APRIL 1, 2024

y/y, estimated sales efficiency is 0.11, & contribution margins are negative : Rubrik sells $1 of subscription software for $0.88. It’s a strategic imperative to metamorphose from an on-premises perpetual-license company to a subscription-software company as fast as possible. But overall revenue is growing 4.5%

Data 187

Data Subscription Payment Features Cloud 187

SaaStr

OCTOBER 5, 2022

Combining product-led growth (PLG) with enterprise sales is a multiplier effect. When engineered right, combining PLG motions with enterprise sales accelerates growth by engaging with different customers in precisely the way they want. Most companies, however, think they must choose between product-led and enterprise sales.

VP of Engineering 190

VP of Engineering Scale Scaling Sales Hiring 190

SaaSOptics

FEBRUARY 13, 2022

Getting SaaS Accounting and Financial Operations Right in 2022. Based on a 2019 survey, Gartner forecasts that eighty-four percent of new software will be delivered as SaaS , and this percentage is expected to increase as existing providers transition to a subscription-based model. And this trend will continue.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

SaaSOptics

FEBRUARY 11, 2022

The accounts receivable aging report summarizes how long invoices have been unpaid based on predefined buckets, often 30 day increments as of the report date. If a customer’s average Days Sales Outstanding ( DSO ) is on the rise, it’s probably time to evaluate the terms of their payment.

Payment Methods 85

Payment Methods Payment Features Payment Solutions Payment Services 85

SaaSOptics

MARCH 10, 2022

Is your company taking advantage of CFO tools like automated invoicing, database management, and automatic tax-compliance updates? As the world’s #1 CRM platform, Salesforce can do everything from providing more insight into customers or sales to improving inter-company communication for better customer service. If not, read on.

Payment Services 87

Payment Services SaaS Payments Payments Payment Solutions 87

Intercom, Inc.

NOVEMBER 30, 2021

It also integrates with other tools in your business’s tech stack so you can work seamlessly with other customer-facing teams – like marketing, sales, and product – to help, delight, and retain customers all from one inbox. Here’s an example of key goals and metrics to consider. Subscription payment and management: Stripe.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

APRIL 30, 2022

In the run up to SaaStr Europa 2022 in Barcelona on June 7-8 , we’re taking a look at some of the top all-time SaaStr Europa sessions. Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. MRR, obviously.

SaaS Payments 230

SaaS Payments Metrics Payment Methods Scale 230

ChurnZero

DECEMBER 27, 2022

To help you sift through it all, we’ve put together a greatest-hits compilation of our most popular content and product releases of 2022. Top ten Customer Success resources of 2022. 5/ 2022 Customer Success leadership study. 6/ How to transform Customer Success into a profit center with metrics and forecasting.

Leadership 90

Leadership Benchmarks Headcount Machine Learning 90

Baremetrics

JANUARY 12, 2022

In this article, we are going to summarize the six tools you should consider for cash flow modeling in 2022. Baremetrics has a reporting dashboard that includes all the essential metrics for SaaS businesses. The downside of Float is that it does not integrate directly with payment processors that work for recurring payments.

Payment Services 95

Payment Services Payment Methods SaaS Payments Payment Solutions 95

Chart Mogul

JUNE 1, 2023

faster than their peers in 2022. So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. faster than their peers in 2022. Companies with best-in-class retention grew at least 1.8x

Retention 90

Retention Metrics Benchmarks SaaS 90

ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. What’s really most important is your subscription model. How do you stack up against your peers?

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

OpenView Labs

JANUARY 13, 2022

This year we look back at 2021 and forward to 2022, measuring how our past predictions have stood up to another tumultuous year and laying out what you can expect in 2022. Science, conscious consumers, and next-gen founders will drive ESG’ innovation in 2022. Join Steven’s research, take a short survey Growth Strategies in 2022.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

SaaStr

NOVEMBER 2, 2022

While the average Cloud stock has fallen almost 50% in 2022, Duolingo’s has stayed up, and is down just 10% in the past 6 months. The core product is very B2C, but the upgrade to paid has very SMB B2B metrics, and 80% of the revenue is subscription based. So it’s doing what Wall Street wants today.

Scale 289

Scale B2C SMB B2B 289

ChurnZero

DECEMBER 14, 2022

The winners of 2022’s ChurnHero Awards, recognizing and celebrating ChurnZero customers who champion Customer Success with remarkable results, have been announced! Today, we’re proud and delighted to recognize the following Customer Success teams as 2022 ChurnHeroes. Advocacy Hero: Cority.

VP of Engineering 98

VP of Engineering Customer Success Scale Onboarding 98

SaaSOptics

FEBRUARY 3, 2022

Monthly Recurring Revenue (MRR) is one of many ways to measure your predictable revenue stream. Its primary purpose is to permit performance reporting across dissimilar subscription terms (e.g. MRR from renewals vs. MRR from new sales). How much new Monthly Recurring Revenue was added and when?

Subscription 86

Subscription Payment Features Business Systems Review 86

Clouded Judgement

AUGUST 25, 2023

We then multiply the total number of companies in each segment by our respective average ARR per customer per segment as of December 31, 2022. Our subscription plans are tiered based on the number of active consumer profiles stored on our platform and the number of emails and SMS messages sent.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. What’s really most important is your subscription model. How do you stack up against your peers?

Benchmarks 52

Benchmarks Retention Software Review Technical Review 52

Clouded Judgement

JUNE 2, 2023

One of my favorite metrics to look at is net new ARR added in a quarter. It’s a bit of a swag as not all companies report ARR (and where they don’t I’m calculating ARR as quarterly subscription revenue x4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 130

Cloud Trends SMB Subscription 130

Subscription Flow

MAY 10, 2024

To keep up with the modern donors’ purchasing habits, nonprofit organizations or NPOs can set-up recurring donation systems in-line with these donors’ spending preferences. Subscription-based business models have increased in number as media streaming platforms like Netflix and delivery services like Amazon have risen in popularity.

Payment Solutions 89

Payment Solutions Payments Payment Methods Payment Services 89

Buffer Resources

OCTOBER 9, 2023

Meta's Subscription Model WSJ unveils Meta’s ad-free subscription pricing, impacting ad visibility on Instagram and Facebook – this may affect ad engagement rates. Metrics and Insights Accessibility Watch time for Reels and desktop access to Instagram Insights provide better performance analysis.

Social Media 88

Social Media AI Search Subscription Payment Features 88

FastSpring

MAY 30, 2019

We’ve all heard how effective subscriptions can be for growing companies. Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. What is Annual Recurring Revenue?

Finance 65

Finance Subscription Payment Features Payments 65

Point Nine Land

JUNE 18, 2023

Simply looking at revenue growth or a usage metric over time doesn’t tell you much about your ability to retain users and turn them into happy long-term customers. If you’re acquiring a lot of new customers quickly, metrics like “usage from repeat users” or “payments from repeat customers” may go up nicely, even if your retention rate sucks.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

FastSpring

MAY 30, 2019

We’ve all heard how effective subscriptions can be for growing companies. Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. What is Annual Recurring Revenue?

Payments 62

Payments Finance Subscription Payment Features 62

User Pilot

JUNE 19, 2023

In this article, we will discuss the most common B2B SaaS conversion rate metrics and their benchmarks. The sales process conversion funnel involves four stages: website visitor, marketing and sales qualified lead , product qualified lead , and paying users. Gainsight’s 2022 report shows free trials involving PQLs had 2.8X

Benchmarks 89

Benchmarks B2B SaaS Payments Payment Methods 89

Frontegg

JANUARY 23, 2022

We sat down with her for an exclusive talk about PLG in 2022 and beyond. I would say that the majority of issues come down to not acknowledging user behavior and investing in old sales infrastructure instead of a core product growth team. Please share some information about upcoming Product-Led Hub events and your plans for 2022.

Social Media 52

Social Media Engineering Onboarding Investment 52

OPEXEngine

FEBRUARY 15, 2022

Just as SaaS companies are aware that hosting, professional services, customer support, and third-party licenses, sit squarely in COGs—so too are there continuing questions about whether customer success, sales commissions, and R&D expenses should sit in COGs or should be in OPEX.

Benchmarks 52

Benchmarks Artificial Intelligence Systems Review Cloud 52

ChurnZero

MARCH 31, 2023

In other words, the growth a company generates from loyal customers will vastly outweigh the value of the initial sale. Customer Success keeps sales team promises Sales and Customer Success teams both interact with customers at “different stages of their journey,” according to HubSpot. and slightly lower in B2B at 4.9%.

Customer Success 98

Customer Success VP of Engineering Investment Benchmarks 98

OPEXEngine

JULY 1, 2022

That means focusing on KPIs like the Magic Number to analyze overall Sales and Marketing efficiency in contributing to growth, as well as the cost of customer acquisition (CAC) and both customer retention and net dollar retention (which can mask poor customer retention rate overall) rates.

Acquisition 59

Acquisition Scale Retention Investment 59

ProfitWell

JANUARY 6, 2020

We are back and feeling better than ever , kicking off what we’re hearing is "the year of subscription growth and iteration." We also have 10 must-have features for subscription billing platforms in 2020. Your top subscription news. 2020: the year of subscription growth and iteration. 10 years, 10 pricing must-haves.

Payments 40

Payments Merchant Services SaaS Payments Payment Methods 40

Clouded Judgement

NOVEMBER 18, 2022

Jerry Capital @JerryCap Anyone seen a list of companies that traded at 10x sales and still ended up being multi baggers? 10:42 PM ∙ Nov 16, 2022 I decided to run the numbers. Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against.

Cloud 130

Cloud Pricing Investment Revenue 130

Clouded Judgement

OCTOBER 28, 2022

” From Microsoft: “what we did see through the quarter is a real focus, both by customers, but also by our sales and customer success teams on going proactively to customers and making sure we are helping them optimize their workloads. The economy grew 2.6% in Q3, after contracting for the previous 2 quarters.

Cloud 130

Cloud Azure AWS Cost optimization & reporting 130

Clouded Judgement

AUGUST 11, 2023

. “New logo and new product bookings and deal cycles haven't been impacted by the period of optimization and we continue to see healthy growth on the sales side. From a new logo bookings perspective, we had our largest Q2 and second largest quarter ever, only behind the seasonally larger Q4 2022.”

Cloud 130

Cloud Trends Azure GCP(Google Cloud Platform) 130

Clouded Judgement

FEBRUARY 17, 2023

Retail sales / PPI also came in very hot, supporting the “strong consumer” narrative. They just reported Q4 ‘22, and in the full year 2022 they grew 63%. Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against.

Cloud 130

Cloud Azure Revenue Subscription 130

CustomerSuccessBox

FEBRUARY 20, 2022

It is based upon the metrics which the business cares about. Read more: Grow Your Recurring Revenue Through Customer Success. Expansion opportunities – Growth is vital when the customers upgrade to different subscriptions and purchase other products from the product options. Price: It is available with the sales team.

Scale 52

Scale Customer Success Churn Pricing 52

Kellblog

NOVEMBER 23, 2022

This year that’s your 2022 forecast, which is your first through third quarter actuals combined with your fourth-quarter forecast. The first slide is focused on the ARR leaky bucket, metrics derived from ARR, and ARR-related product.ivity measures. Slide 1: The Leaky Bucket of ARR and Related Metrics. So, present context.

Technical Review 115

Technical Review Software Review Forecasting Churn 115

FastSpring

SEPTEMBER 16, 2022

Product managers, taxes and payments experts, customer operations pros, and even the occasional sales manager or two are in there and can answer related business questions. We launched this software and SaaS community in March 2022, and it’s growing steadily. Position Yourself as an Expert. Shape This Community as It Grows.

SaaS Payments 143

SaaS Payments Payment Solutions Merchant Services Software Review 143

How To Buy Saas

MAY 22, 2022

Have a look at the best email marketing services in 2022. Sendinblue is a complete toolkit specializing in Marketing and Sales for any company. Hubspot is one of the best Email Marketing Services that is spread out into Marketing Hub and Sales Hub (CRM). Comparison Between the Best Email Marketing Services. 1 Sendinblue.

Marketing 52

Marketing Social Media Pricing Software 52