SaaSOptics

FEBRUARY 13, 2022

Getting SaaS Accounting and Financial Operations Right in 2022. For example, it’s always imperative to know if the lifetime value is higher than customer acquisition costs if the company is offsetting churn with expansions, and more — and relying on spreadsheets to report those numbers accurately is very problematic. .

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

ChurnZero

DECEMBER 21, 2022

2022 was a tireless year. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022. But in reality, it’s 45% expansion hiding 20% churn. 4/ 2022 SaaS retention benchmarks: How does your company compare? 1/ Crash course in Customer Success and SaaS metrics.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

ChurnZero

NOVEMBER 11, 2022

Download your full copy of the 2022 Customer Success Leadership Study here. Overall, the industry’s top five measurements of success are NRR, gross revenue retention (GRR), churn rate, logo retention rate and expansion revenue—while “softer” metrics like NPS appear only further down the list. report to the CEO, 17.1% However, 76.5%

Leadership 98

Leadership Trends Customer Success Investment 98

Chart Mogul

JUNE 1, 2023

faster than their peers in 2022. faster than their peers in 2022. A low churn rate means more loyal customers that contribute to sustainable business growth. Let’s say that of that original group, you retained 300 customers (while 100 customers churned in the last year). One year ago, you had 400 paying customers.

Retention 90

Retention Metrics Benchmarks Scale 90

OPEXEngine

DECEMBER 13, 2022

Most SaaS executives can relate to a friendly debate they’ve had at a board or leadership team meeting about what percentage of revenue should come from “upsells” to existing customers or what is “healthy churn.” That’s because benchmarks need to fit the business model and require context in order to be applied in a relevant way.

Benchmarks 52

Benchmarks Scale Headcount Software Review 52

Chart Mogul

MAY 24, 2023

I couldn’t be more excited to launch the 2nd edition of the ChartMogul SaaS Benchmarks Report. In this report, we analyze anonymized and aggregated data from over 2,100 SaaS businesses to bring you the latest SaaS benchmarks and growth trends. in 2022 (vs. in 2022 (vs. What is a good churn rate? in 2020 and 78.9%

Benchmarks 52

Benchmarks SaaS PayPal B2C 52

ChurnZero

MARCH 31, 2023

If the vendor has been smart enough to collect aggregate data about how its customers use the product or service, it can also offer useful benchmark metrics to bolster that guidance.” Every sector is different, but if we are entering into a period of slow growth, keeping clients and growing those where you can, will be key to success in 2022.”

Customer Success 98

Customer Success VP of Engineering Investment Benchmarks 98

CustomerSuccessBox

DECEMBER 9, 2021

Check your calendars, 2022 is just around the corner! This article aims to compile the key Customer Success KPIs we have to look out for in our Customer Success journey in 2022. So we can get down to some of the Customer Success’ key performance indicators (KPIs) for 2022. Even we cannot believe it. Any surprises here?

Customer Success 52

Customer Success Benchmarks Churn Scale 52

Chart Mogul

DECEMBER 8, 2022

This year alone, I shared over 200 curated reads on leadership, growth, pricing, SaaS metrics, benchmarks, and much more. Here are the best reads of 2022; those articles and charts that resonated most with 19,000 weekly … Every week, I scour the web to pick the top SaaS reads for our weekly newsletter, the SaaS Roundup.

Sales Hiring 52

Sales Hiring SaaS Scale Benchmarks 52

FastSpring

SEPTEMBER 16, 2022

When a member recently asked the community how to best figure out and test pricing before changing their selling model, Kurt was all over it: (For more from Kurt on this topic, check out his standing-room only presentation on SaaS Pricing Strategies that Work: How to Design an Optimal Pricing Model at SaaStr Europa earlier in 2022.).

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

ChurnZero

JUNE 23, 2023

The survey report tallied responses from roughly 1,500 SaaS companies and is based on sales data through the year ending December 31, 2022. The reports benchmarks are segmented by annual contract value (ACV) and annual recurring revenue (ARR) for relevance. This metric arguably better illustrates churn among existing customers.

Benchmarks 52

Benchmarks Retention SaaS Outsourced Development 52

ChurnZero

SEPTEMBER 8, 2022

Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. Increase customer retention, lower churn. Customers who engage with training demonstrate faster adoption, higher retention, and less churn, leading to better overall customer success metrics. Customer churn .

Education 98

Education Customer Success Underperforming Technical Team Scale 98

CustomerSuccessBox

AUGUST 16, 2022

If you wish to explore the world of customer success content with the help of podcasts, the following are a few of the most loved Customer Success podcasts of 2022 that you must check out. It primarily focuses on churn, and customer retention contains relevant data and thus, highly appeals to Customer Success Managers.

Customer Success 52

Customer Success Interviewing Leadership B2B 52

User Pilot

JANUARY 27, 2023

Use email campaigns to reengage inactive or churned users. SaaS free trial conversion rates benchmarks Which of these models gives the best conversion rates ? According to the 2022 OpenView Product Benchmark Survey , freemium plans have a conversion rate of about 5%, while free trial conversion rates are pegged at around 17%.

SaaS Payments 98

SaaS Payments B2B SaaS Payment Solutions 98

Chart Mogul

MAY 26, 2022

It shows the median monthly growth rate for SaaS startups in April 2022 (dark blue circles) compared to the previous 12-month average (light blue circles). As you can see, growth in April 2022 was markedly … Have you recently experienced slowing growth at your SaaS startup? In all likelihood, you’re not alone. Further Reading.

Startup 52

Startup Data B2C SaaS 52

User Pilot

MARCH 23, 2022

Then we’ll look at some benchmarks of what a good response rate is and the best practices to follow for optimal results. The 2022 NPS benchmark for SaaS is 41. NPS benchmarks. NPS benchmarks vary from industry to industry. The benchmark for SaaS is higher, though. What is a good net promoter score?

Scale 98

Scale SaaS Software Review Benchmarks 98

Baremetrics

SEPTEMBER 3, 2021

900+ Companies Use Baremetrics For Growth Get deep insights into MRR, churn, LTV and more to grow your business. According to Invespcro , voice shopping is targeted to hit over $40 billion in the USA by 2022. Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Try Baremetrics Free.

Strategy 113

Strategy Technical Review Software Review Sales Hiring 113

FastSpring

JUNE 6, 2024

For example, we worked hand-in-hand with Out of the Park Developments to localize checkout for their benchmark game in South Korea — a change that helped them grow sales in the region by 4x. We’re also committed to working in partnership with game developers to help you grow. September 2023: A settlement was reached in Utah v.

Payment Services 78

Payment Services Merchant Services Payments Payment Methods 78

SaaSOptics

JUNE 4, 2021

billion by 2022 — which means the key innovations of this business model are about to inspire even more businesses. SaaS Metrics #3: Churn Rates . When we talk about churn, we talk about a lot of factors that can be measured by their attribution or loss. 100000-90000)/100000 = 10% Revenue Churn . Here’s an example: . %

Metrics 53

Metrics SaaS Customer Lifetime Value Payment Features 53

Chart Mogul

JUNE 9, 2023

After analyzing data from over 2,100 SaaS startups to publish the SaaS Benchmarks Report 2023 Sid is full of insights on the topic at hand. 2022, however, was not as impressive. in 2022 (vs. Treating renewals as rediscoveries, Daria elaborates, gives you the chance to realign with your existing customers and help prevent churn.

Trends 52

Trends SaaS Payments Payment Solutions 52

OPEXEngine

FEBRUARY 9, 2021

billion by 2022 — which means the key innovations of this business model are about to inspire even more businesses. SaaS Metrics #3: Churn Rates. When we talk about churn, we talk about a lot of factors that can be measured by their attribution or loss. Here’s the simple math: (100000-90000)/100000 = 10% Revenue Churn.

Metrics 52

Metrics SaaS Customer Lifetime Value Payment Features 52

Chart Mogul

SEPTEMBER 15, 2023

Benchmarks across the PLG user journey The hardest part of PLG might actually be… marketing?! Source A Framework and Benchmarks To Assess Revenue Quality by Frederik Hagenauer, Speedinvest The following is supposed to be a quick outline of factors that a VC may look at to assess your traction. Forget about Threads. Who Owns “Growth”?

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

OpenView Labs

FEBRUARY 2, 2022

New signups, product engagement (churn mitigation), seat expansion (existing product), product expansions (x-sell)—it’s a whole new game for marketers. Delivering tailored experiences from the first touchpoint of the user journey is the benchmark now. It’s not about the pipeline. It’s about users, growth, and revenue. .

B2B 59

B2B Scale Marketing Acquisition 59

User Pilot

FEBRUARY 26, 2024

According to online resources, UserIQ, a tool that was widely utilized by many startups to enhance their customer success initiatives, ceased its operations on May 10, 2022. With this information, you can provide proactive support in those areas and reduce churn. Data from integrations to understand if customers are at risk for churn.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

How To Buy Saas

MAY 22, 2024

Refine Labs reached $21 million in Annual Recurring Revenue (ARR) in 2022. They are recognized for their exceptional work in the industry, having been shortlisted for awards like the UK Digital Excellence Awards and winning the Campaign Effectiveness Award for their collaboration with Dialpad at the 2022 US Agency Awards.

Technical Review 40

Technical Review Sales Hiring Scale Marketing 40

ChurnZero

DECEMBER 27, 2022

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. Top ten Customer Success resources of 2022. 5/ 2022 Customer Success leadership study. Give it a spin.

Leadership 90

Leadership Benchmarks Headcount Machine Learning 90

OpenView Labs

DECEMBER 14, 2021

It’s December – your 2022 budget is drafted, circulated, revised, completed and board approved… right? Whether it’s complete or not, there is a 100% chance that the budget will be adjusted over the course of 2022. Whether it’s complete or not, there is a 100% chance that the budget will be adjusted over the course of 2022.

Scale 80

Scale Sales Benchmarks Finance 80

OpenView Labs

NOVEMBER 30, 2021

In 2021 the ‘ Rule of 40’ died, according to our latest 2021 Financial & Operating Benchmarks report that launched last week. . Here are six areas to focus on in 2022. Start by tackling churn since expansion only takes you so far if you’re trying to expand fewer and fewer customers. Attract great talent. Get the full report.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Kellblog

MARCH 29, 2023

This includes an explanation of why I excluded (what I view as old school) churn, lifetime value (LTV) and LTV/CAC analysis from those metrics. That explanation is also available in considerably longer form in my SaaStr talk: Churn is Dead, Long Live NDR. The presentation is chock full of links to interesting articles (e.g.,

Metrics 139

Metrics Compensation Benchmarks Interviewing 139

Kellblog

NOVEMBER 23, 2022

This year that’s your 2022 forecast, which is your first through third quarter actuals combined with your fourth-quarter forecast. Churn ARR is the sum of ARR lost due to shrinking customers (aka, downsell) and lost customers. Ending ARR is starting ARR + new ARR – churn ARR. YoY growth in churn ARR. 2024 and 2025).

Technical Review 133

Technical Review Software Review Forecasting Churn 133

Full Session

NOVEMBER 6, 2022

Reducing churn. They can also be used for A/B testing and benchmarking features, monitoring how users respond to the different versions of your website, landing page, or specific features. The FullStory Competitors You Need to Evaluate in 2022. Lucky Orange Alternatives: the Top 5 Tools to Test in 2022.

Software Review 52

Software Review Underperforming Technical Team Business Technical Review 52

Chart Mogul

DECEMBER 18, 2024

After the ZIRP-fueled 12-year tech bull run and the sobering crash of 2022, our industry has evolved and 2025 is shaping up to be the continuation of this new chapter for SaaS. The legacy of 2022-2023 is an industry that is now leaner and more efficient. Check out the 2023 , 2022 , 2021 , 2020 , 2019 , 2018 , 2017 , and 2016 posts.

Technical Review 52

Technical Review Benchmarks Innovation Payment Features 52

User Pilot

JUNE 19, 2023

There’s no magic number when it comes to conversions, but knowing B2B SaaS funnel conversion benchmarks can benefit any SaaS product manager. In this article, we will discuss the most common B2B SaaS conversion rate metrics and their benchmarks. Gainsight’s 2022 report shows free trials involving PQLs had 2.8X

Benchmarks 98

Benchmarks B2B SaaS Payments Payment Methods 98

OPEXEngine

JULY 1, 2022

Investors will be looking even more deeply into these metrics in 2022 and beyond to protect their portfolio companies and as they diligence new investment targets. . For these reasons, it is critical to compare your acquisition and retention costs against benchmarks that are fine-tuned to companies with very similar business models.

Acquisition 59

Acquisition Scale Retention Investment 59