SaaStr

SEPTEMBER 27, 2023

Christoph Janz, General Partner of Point Nine Capital, shares what it takes to raise capital in SaaS, overall investment activity in 2023, and how to develop a convincing AI strategy. So, what happened is most of the craziness from 2020 and 2021 has been erased, yet we’re not back to the nuclear winter of fundraising in 2008.

AI 194

AI Underperforming Technical Team Cloud Strategy 194

InsightSquared

MARCH 5, 2021

Throughout his three decades of experience running revenue organizations, he has seen the good — and plenty of the bad. Fact: Your sales reps, regardless of how great they are, will never deliver the level of hygiene required to give you confidence in your CRM data. This piece will focus on the importance of activity capture.

Forecasting 62

Forecasting Underperforming Technical Team Revenue Data 62

Sales Hacker

NOVEMBER 24, 2020

Team selling and why it’s making a comeback [7:43]. How to plan for 2021 [15:46]. Who influenced Trish in her career development [31:34]. She’s going to be talking to us about team selling and how the concept of combined quotas with senior and junior account executives, converging on one territory, is coming back.

Underperforming Technical Team 83

Underperforming Technical Team Scale Outsourcing Services Sales Hiring 83

Totango

OCTOBER 20, 2021

You can then develop standard procedures for helping customers achieve these outcomes, such as providing tutorials and support to guide new buyers through these steps. Continually improving your customer journey to remove weaknesses in your procedures. Monitoring Your Customer Journey for Weak Spots and Making Adjustments.

Scale 73

Scale Underperforming Technical Team Benchmarks Onboarding 73

User Pilot

JULY 14, 2021

Userguiding and Product Fruits offer more features, but have very clonky and buggy UX and UI, which makes them feel ‘half-baked’ and offers a poor user experience. As your team of 4 is trying to make it (and not break it!), You need to give them the right tools to do that – ideally without much involvement from your dev team.

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

Hull

FEBRUARY 7, 2021

In 2021, that doesn’t cut it. Data is now everywhere and readily available for marketers to use, and doing exactly that will be what sets apart the most successful organizations from the pack. Companies that leverage customer behavior data outperform their peers by 85% in sales growth and more than 25% in gross margin.

Scale 59

Scale Data Marketing Strategy 59

Frontegg

JUNE 24, 2021

Let’s take a closer look at Passwordless Authentication and the top 10 vendors you must check out in 2021. Think IT staff resource wastage and long damage control processes when data breaches happen. Top 10 Passwordless Vendors You Need to Consider in 2021. Related: Password Hacking – How Are Passwords Breached?

Identity management 103

Identity management Software Review Underperforming Technical Team Scale 103

Totango

MAY 5, 2021

It is important that companies collect this valuable voice of customer data , and then use it to best leverage results into effective action. . Generally sent to customers right after onboarding or other key events, this data can be utilized to leverage success by: Helping you perfect your onboarding process. .

Data 118

Data Underperforming Technical Team Software Review Technical Review 118

Totango

OCTOBER 20, 2021

You can then develop standard procedures for helping customers achieve these outcomes, such as providing tutorials and support to guide new buyers through these steps. Continually improving your customer journey to remove weaknesses in your procedures. Monitoring Your Customer Journey for Weak Spots and Making Adjustments.

Scale 62

Scale Underperforming Technical Team Benchmarks Onboarding 62

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Our International Women’s Day theme in 2021 is #ChooseToChallenge. Later’s Farhan Virji on adapting B2C support strategies for B2B teams.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

ChurnZero

SEPTEMBER 8, 2022

Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. 65% of respondents said it’s common practice to share customer training data with the Customer Success organization. Customer Success teams typically answer the same questions over and over again as they gain new clients.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

SaaStr

OCTOBER 30, 2021

Their CEO will join us at SaaSr Scale 2021 on December 15 to talk about using data to get to 10,000 SMB customers! I considered the four companies and chose Gorgias based on my experience with their team during the interview process. The more data you have, the better. 7 Tips to get 7,000 Customers.

Scale 259

Scale Sales Hiring Sales SMB 259

Valuize Consulting

NOVEMBER 3, 2021

A recent Towers Watson study revealed that businesses with a strong employee experience sustained a 4% bump in revenue while those with a poor experience saw revenue fall by 1%. Development Programs. 41% of employees consider career development and personal growth opportunities important to their job satisfaction ( SHRM , 2017).

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

All that Saas

JUNE 22, 2021

It doesn’t matter what the size of the team is, they can do it all, plan projects, conduct meeting, and multi-task. Working remotely has become many organizations culture for 2021. Teams need to collaborate for ideas, execute projects, and increase knowledge to cultivate stellar work. Team pulse. What is Ayoa? Ultimate.

Software Review 52

Software Review Technical Review Systems Review Payment Methods 52

Scytale

DECEMBER 13, 2023

The Evolving Role and Responsibilities of a CISO The CISO’s primary responsibilities include: Developing and implementing enterprise-wide information security strategies and policies. The CISO coordinates with technical teams to contain breaches and prevent future attacks. This includes compliance with regulations like the GDPR.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

Scytale

DECEMBER 13, 2023

The Evolving Role and Responsibilities of a CISO The CISO’s primary responsibilities include: Developing and implementing enterprise-wide information security strategies and policies. The CISO coordinates with technical teams to contain breaches and prevent future attacks. This includes compliance with regulations like the GDPR.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

Frontegg

APRIL 5, 2021

Authentication processes are put in user management systems to verify the identity of a user so that the system is sure that the user logging in will have access to the data that concerns them only. Authentication is the boundary between the user & data, it needs to be as secure and strong as possible. 2FA or MFA? Image Source.

Artificial Intelligence 96

Artificial Intelligence Underperforming Technical Team Systems Review Banking 96

OpenView Labs

MAY 19, 2021

After college, Ashley joined Twilio and played a key role in helping the company reach, engage, and convert its developer audience. She’s an expert on what works and what doesn’t when it comes to building successful relationships with developer audiences, software marketing teams, and technical CEOs. You can’t lie.”.

Underperforming Technical Team 52

Underperforming Technical Team Development Technical Review Marketing 52

OpenView Labs

FEBRUARY 3, 2022

This data point isn’t like our typical benchmarks. Data shows that founders are often kept up by the same key topics and are far from alone. In 2021, 42% of founders were kept up at night by concerns about hiring the best talent. Growth is king in 2021 and likely will be again in 2022. Selfishly, it’s revealing.

Sales Hiring 82

Sales Hiring Sales Recruiting Scale Startup 82

Sales Hacker

NOVEMBER 3, 2023

We will be hosting monthly digital events, kicking off the series with none other than Lars Nilsson who coined the phrase account-based sales development himself. At Demandbase, data wins every time. Sales Development Representative at Luminous – more details here. Sales Engineer at Vividly – more details here.

Interviewing 90

Interviewing Sales Hiring Sales Recruiting Underperforming Technical Team 90

SaaSOptics

AUGUST 11, 2022

For example, 1,200 unique startups raised funding at Series B in 2021—about a third more than in each prior year since 2017. billion in 2021. We’ve teamed up with Todd Gardner of SaaS Capital, to create this Equity Calculator. The amounts were also larger, more than doubling from $25.4 billion in 2020 to $55.9

Scale 97

Scale Scaling Technical Review Venture Capital 97

Intercom, Inc.

APRIL 7, 2021

That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. Together, we surveyed hundreds of CX professionals, team leads, managers, and executives to get a deeper understanding of how they measure and improve support quality.

Customer Support 129

Customer Support Scale Underperforming Technical Team Metrics 129

Kellblog

DECEMBER 27, 2021

Let’s start with a review of my 2021 predictions, keeping in mind one of my favorite quotes, often misattributed (including by me) to Yogi Berra : “predictions are hard, especially about the future.” ” Kellblog 2021 Predictions Review. See my SaaStr 2020 talk or my GainSight Pulse 2021 talks for more.

Blockchain 142

Blockchain Technical Review Venture Capital Sales Hiring 142

SaaStr

JUNE 7, 2021

As we gear up for SaaStr Annual 2021 in the SF Bay Area , we wanted to take a look back at some of our most iconic speakers and sessions from over the year, that we can still learn from today. And if you haven’t heard: SaaStr Annual will be back in 2021 in SF Bay Area , better than ever! Get tickets here. TRANSCRIPT . Super cool.

Sales Hiring 333

Sales Hiring Underperforming Technical Team SaaS Headcount 333

OpenView Labs

JANUARY 8, 2021

What’s your biggest weakness? A candidate who can’t give me a real answer may not be open to feedback or may lack the humility I want to see on my team.”. If you asked your boss, a peer and a direct report what your biggest strength and your biggest weakness are, what would each of them say?’ It’s just not productive.

Interviewing 75

Interviewing Underperforming Technical Team SaaS Scale 75

Andreessen Horowitz

FEBRUARY 12, 2024

Build trust with founders and then offer your own data-backed take on why a founder’s decision might not be the best decision they could make. Getting executives out of the 1:1 interview process and into a whiteboard session can help you assess their core competencies and how they’ll work with your team. Working sessions.

Sales Recruiting 91

Sales Recruiting Technical Advisors Sales Hiring Underperforming Technical Team 91

OPEXEngine

AUGUST 31, 2021

And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. They’re also increasingly holding their teams accountable to manage it appropriately. To be clear, every company accumulates a certain amount of tech debt over time. Measuring tech debt.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

AUGUST 31, 2021

And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. They’re also increasingly holding their teams accountable to manage it appropriately. To be clear, every company accumulates a certain amount of tech debt over time. Measuring tech debt.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

Sales Hacker

SEPTEMBER 2, 2023

Pipeline analytics: Offers sales managers a view of their teams’ pipelines that goes beyond what’s available in their native SFA applications. Next highest priorities would be intent data (prefer 6Ssense), forecasting (Clari, Outreach, Gong), and content repository (Highspot). 1) Data/insights often lack.

AI 82

AI Revenue Scale ChatGPT 82

SaaSOptics

FEBRUARY 13, 2022

According to Gartner, the SaaS industry is projected to grow to a staggering $121B in 2021, a 15% increase from 2020. When transitioning to a SaaS model or developing a SaaS business, many companies utilize spreadsheets, disconnected systems, and other manual processes to manage their recurring revenue business. The worst part?

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

Valuize Consulting

DECEMBER 7, 2021

Stephen is a Customer Success Executive in the SaaS industry, specializing in customer renewals and relationships, with 20+ years of organizational development experience. When it comes to budget, organizations often haven’t established where the investment is coming from to fund the CS team. leverage Training & Development.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Baremetrics

OCTOBER 18, 2021

As of the third quarter of 2021, it has even surpassed Amazon for traffic! All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. It takes a lot of effort to collect, collate, and manipulate data with formulas to present metrics. Try Baremetrics free.

Outsourced Development 98

Outsourced Development Underperforming Technical Team Churn Systems Review 98

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Rather, everything is an iterative process of building the service, rolling it out to users and keep improving it as you get new data and feedback.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers.

Scale 211

Scale Software Review compliance Technical Review 211

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies when they find product/market fit with their first product only have one acquisition and engagement loop that is successful, and the job of most of the team is to refine and scale those loops.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

Intercom, Inc.

SEPTEMBER 30, 2021

That approach is already being rewarded and recognized – Rebecca was recently named on Inc Magazine’s influential Female Founders 100 list for 2021. How can you develop the technology while making sure it really gets to the people who need it the most and has an actual impact on their lives? What was that like?

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

Totango

SEPTEMBER 17, 2021

We’ll also consider how technology can help you optimize a freemium model to maximize its advantages and minimize its weaknesses. It also gives you an opportunity to deliver them a data-driven, customized experience and demonstrate how your product meets their individual needs. What Is the Freemium SaaS Model?

Scale 75

Scale SaaS Underperforming Technical Team Social Media 75