Stax

DECEMBER 9, 2024

when someone has canceled a subscription and still receives a charge) Goods or services not being received after the purchase Being charged an incorrect amount Unauthorized credit card usage (i.e. This adds another layer of security (particularly for online transactions) so you can avoid incidents that lead to chargebacks.

Merchant Services 88

Merchant Services Payment Services Payment Methods Software Review 88

FastSpring

MARCH 6, 2025

In terms of how you sell them, are they standalone or is there a subscription side to it? And I ask because for folks that listen to the Grow Stage podcast, a lot of what we end up talking about is sort SaaS businesses where they’re kind of building subscription model. Everything changed after January, 2020.

Payment Methods 146

Payment Methods Business Payment Solutions SaaS Payments 146

Sales Hacker

MARCH 25, 2025

It really does need to be broken down into parse and process the invoice, then check the ERP, then do these things. You know, like there, there’s one kind of case to be made where let’s say, you know, I have an AI agent that I want to send my invoices and follow up on invoices. There was an obvious way to.

AI Search 67

AI Search AI Scale Software 67

SaaStr

DECEMBER 7, 2020

Ok the Best But Craziest Year Ever for SaaS isn’t quite over, but as it drives to a conclusion, we thought it would be worth looking back at top posts you may have missed in 2020. Let’s take a look at the Top 10 of 2020: 1. Additional Health & Safety Rules for 2020 SaaStr Annual. Slack was acquired for $28b.

Venture Capital 335

Venture Capital Sales Hiring AWS Cloud 335

Subscription Flow

JUNE 26, 2024

Did you know that the Dutch payment processing company Mollie was only able to raise $100 million in 2020 as its growth tech investment? Lo and behold, in no time Mollie became the third largest European payment processor (after the fellow Dutch company Adyen and the London-based Checkout.com). So what happened?

Payment Features 98

Payment Features Payment Methods Payment Services Payment Solutions 98

FastSpring

JUNE 25, 2020

Invoice Refresh – We updated the look and feel of our invoices to provide a simple and modern buyer experience. Clear “Pay Now” button on unpaid invoices. New download button to easily turn an invoice into a PDF. The post FastSpring Release Notes: June 25, 2020 appeared first on FastSpring. New font styling.

Payment Features 147

Payment Features Payment Solutions Subscription Pricing 147

FastSpring

NOVEMBER 4, 2021

Hackers are getting more sophisticated, and one area they love to attack is the online checkout experience on eCommerce websites, making secure payment forms more important than ever. Daniela Sawyer, founder of FindPeopleFast , suggests a low-cost alternative to developing payment forms on your own. “I

Payment Methods 146

Payment Methods Payment Services Merchant Services Payment Features 146

SaaStr

MARCH 31, 2021

2020: $607m rev. Even if a lot of the revenue isn’t truly recurring SaaS revenue. “We define ARR as annualized invoiced amounts per solution sku from subscription licenses and maintenance obligations assuming no increases or reductions in their subscriptions.” 2014: $500k rev. seed round.

Outsourcing Services 362

Outsourcing Services Outsourced Development Payment Features Cloud 362

SaaStr

MARCH 19, 2021

Smartsheet has aggressively driven its ACV up from $3,643 in 2020 to $5,103 today. This is an interesting contrast to Zoom, which has seen its monthly invoicing grow to 50% of it’s $4B+ in ARR. That’s a lot — 40% higher average deals. This just about equals their ARR growth. #3.

Payment Features 332

Payment Features Enterprise Business Scaling 332

SaaStr

APRIL 17, 2021

As a result, it’s quite profitable, with $150m in free cash flow in 2020. #2. Monetizing ecommerce via subscriptions, but not payment processing. Rather, it charges for software subscriptions to take payments on its websites. This ecommerce revenue was $143m in 2020, about 22% of total revenue.

Payment Methods 337

Payment Methods Merchant Services Payments Payment Services 337

SaaStr

AUGUST 30, 2021

Freshworks had about 44,000 customers on June 31, 2020 and now has 52,500 — 20% growth in customer count in a year. Freshservice on its own crossed $100m in ARR in December 2020. 62% of revenue from annual subscriptions. A reminder that, like Zoom , you don’t have to force annual subscriptions.

Scale 361

Scale SMB Scaling Subscription 361

BrightBack

FEBRUARY 6, 2020

In this report, we've surveyed over 400 subscription businesses to better understand how the industry is approaching and prioritizing customer retention. We found subscription companies have completed a shift in focus toward retention over acquisition, but still struggle to execute and engage their customers across teams and systems.

Retention 120

Retention Payment Features Subscription Payment Methods 120

SaaStr

NOVEMBER 19, 2020

Subscriptions can fuel payments and merchant revenue. As more and more SaaS apps add a payments element, that payments element can really scale over time. We can this clearly with Shopify, which waiting all the way until 2020 to really monetize its partner base heavily. It works for Zoom and Slack, too.

Payments 363

Payments Merchant Services Payment Solutions Scale 363

SaaStr

MAY 8, 2021

Squarespace is at $700m ARR and has 3.7m “unique subscriptions” although it’s unclear how many unique customers that is. Wix is at $1B ARR, worth $15B and added 1 million new subscriptions in 2020. Both it and Wix are a bit murky on customer count vs “subscriptions”, but those are the data we have. More here.

SMB 290

SMB SaaS Subscription Payment Features 290

SaaStr

MARCH 17, 2020

Sendoso previewed the 2020 direct mail and gifting trends from their upcoming “State of Sending” report, scheduled for release on March 31. Blissfully unveiled their SaaS Trends 2020 report, hitting on a few highlights in the virtual presentation. The full report is available at blissfully.com/saas-trends/2020-annual-report/.

Sales Hiring 231

Sales Hiring Scale Payment Features Marketplace as a Service 231

Chart Mogul

MARCH 30, 2020

So you're building an awesome subscription business — great! Billing is the lifeline of your subscription business. Subscription management platform (optional). A subscription management platform can effectively drive a lot of the pricing model of your product – before we even get to the payment transaction.

Payment Solutions 90

Payment Solutions Merchant Services Payment Features SaaS Payments 90

Baremetrics

NOVEMBER 4, 2020

Fast forward to today when most software companies use a Subscription as a service (SaaS business model , and things aren’t as simple. You have to deal with recurring payments, multiple pricing plans, annual vs monthly payments, add-ons, variable payments and the list goes on. SaaS analytics tools fill that gap.

Payment Solutions 105

Payment Solutions Merchant Services Systems Review SaaS Payments 105

SaaStr

FEBRUARY 21, 2024

Blackline is one of the leaders in accounting software and invoicing-to-cash. Blackline had consistent growth of 20%+ in 2020, 2021, and 2022. After an incredible run as a solo female founder, Therese Tucker moved to the board a few years back. But when they needed that founder DNA, Therese came back last year. As CEO again.

Payment Features 287

Payment Features Scale Enterprise Software 287

SaaStr

MAY 8, 2021

— Jason BeKind Lemkin (@jasonlk) September 4, 2020. Monthly invoices can make things even worse, of course. But getting paid in a simple ACH or credit card payment each month can be magical. Bigger customers usually leave simply because your product doesn’t do enough.

SaaS Payments 312

SaaS Payments Payment Services Scale Payments 312

Subscription Flow

JUNE 26, 2024

Did you know that the Dutch payment processing company Mollie was only able to raise $100 million in 2020 as its growth tech investment? Lo and behold, in no time Mollie became the third largest European payment processor (after the fellow Dutch company Adyen and the London-based Checkout.com). So what happened?

Payment Features 52

Payment Features Payment Methods Payment Services Payment Solutions 52

SaaStr

AUGUST 3, 2022

Zoom came out of 2020-2021 with SMBs no longer growing, but a huge boost in the enterprise. during peak Covid in Q3 2020. Payments still materially accelerating overall growth to 16%, and predicting revenue growth from payments and merchant solutions to more than double that of subscriptions and SaaS.

Payment Methods 283

Payment Methods Merchant Services SaaS Payments Payment Solutions 283

SaaStr

DECEMBER 28, 2019

Q: What were the effects on Adobe’s finances when they switched from a licence purchase to a subscription model? Revenue run rate grew from $4 billion in 2012 to an estimated $14 billion in 2020 (!). The post What were the effects on Adobe’s finances when they switched from a licence purchase to a subscription model?

Finance 159

Finance Deferred Revenue Payment Features Subscription 159

FastSpring

JUNE 13, 2024

Currently, Apple Pay is enabled on 78% of all iPhones and saw 100% growth from 2020 to 2022. By enabling Apple Pay, sellers can tap into a vast pool of buyers within the Apple ecosystem who are more likely to complete purchases when this payment option is available.

Payment Methods 158

Payment Methods Payments Payment Services Payment Features 158

Neil Patel

SEPTEMBER 4, 2020

In fact, a long and complicated checkout process is the number three reason why consumers abandon their carts in 2020. It’s also vital that the payment gateway is secure because obviously we’re dealing with sensitive data here. This is particularly important in e-commerce where the checkout process needs to be streamlined.

Payment Services 144

Payment Services Merchant Services Payment Methods Technical Review 144

FastSpring

JANUARY 19, 2023

Since it joined FastSpring in early 2020, the company has increased its revenue by 628% and is still growing fast. When NitroPack was first getting started, they used PayPal to accept and process payments. “It Their team needs a payment platform that matches their inventive nature and acts as a growth partner.

Merchant Services 147

Merchant Services Payment Services Payments Payment Features 147

Unbounce

MARCH 2, 2020

To get the best possible conversion rate in 2020, you need to explain the complexities of your software without boring the pants off your prospects. And SaaS marketers are getting better at all of the above in 2020. SaaS Landing Page Trends in 2020 [A Qualitative Look]. It’s no easy task. But it is possible. million conversions.

SaaS 145

SaaS Software Review Consulting Artificial Intelligence 145

SaaSX

FEBRUARY 11, 2020

In 2020, your data has never been safer or easier to use, emerging trends have never been more exciting, and we’ve never been more connected to the people around us. It could be argued that the biggest technological advance the 2010s brought was the rise of cloud computing and cloud-based subscription services. Camille Nicita.

Trends 120

Trends Artificial Intelligence SaaS Mobile 120

Chart Mogul

SEPTEMBER 17, 2020

Monthly recurring revenue is one of the least exciting topics to take on in 2020. Twitter hive, at @ChartMogul we’ve set out to write the MRR guide for 2020 — something that goes beyond the “How to calculate MRR” that you’re so tired of. — Ilia Markov (@nochainmarkov) August 27, 2020. It is simple (to calculate).

Payments 145

Payments Revenue Payment Features SaaS Payments 145

SaaStr

OCTOBER 15, 2020

For example, Sage Intacct is compatible with Salesforce1, allowing Sage to automate the SaaS subscription billing life cycle through features such as subscription changes, automatic billing, flexible pricing, and accurate revenue recognition. #3 If your team wasn’t spread out across the country before COVID-19, it probably is now.

Business 329

Business Marketplace as a Service AI Search compliance 329

FastSpring

DECEMBER 22, 2020

2020 was a year unlike any we’ve experienced before, that tested all of us in ways we couldn’t have imagined twelve months ago. Not only did our customers thrive in 2020, but they also did so at a record level. The isolation, stress, and unpredictability of 2020 were unprecedented. We added three new executives to our team.

Payment Methods 131

Payment Methods Payment Services Payment Solutions Payments 131

SaaStr

SEPTEMBER 22, 2021

The company exploded from 3,000 restaurant locations in 2016 to 40,000 in 2020. Mediocre margins in payments. Fintech is hot, and adding payments to a SaaS solution has turbocharged Shopify, Bill, Wix … and Toast. But Toast sure doesn’t make that much money on payments yet. But it took 6+ years to get there.

Payment Methods 325

Payment Methods Payment Solutions Payments Cloud 325

SaaStr

NOVEMBER 26, 2024

He personally emailed every customer who canceled their Zoom subscription to understand their issues. However, he remained convinced that existing solutions weren’t meeting user needs effectively. Yuan’s approach to building Zoom was heavily influenced by his customer-centric philosophy.

VP of Engineering 261

VP of Engineering Software Engineering Company Culture Engineering 261

SaaStr

JANUARY 8, 2021

Snowflake was one of the hottest IPOs in Cloud ever in 2020, rocketing to an $85B+ market cap today! Net net, if your customers want to buy in a consumptive vs. recurring fashion … let them. As long as the NRR is just as high as a subscription model, Wall Street says That’s A-OK today. Subscription or consumption.

Cloud 259

Cloud Subscription Payment Features Enterprise 259

FastSpring

DECEMBER 17, 2020

This will impact taxable sales to customers in our new filing jurisdictions, including; QST in Quebec, Canada – September 2020. VAT in Colombia – September 2020. VAT in United Arab Emirates – September 2020. VAT in Saudi Arabia – September 2020. PST in Saskatchewan, Canada – October 2020.

Merchant Services 78

Merchant Services Payment Methods Payment Features Payment Services 78

Clouded Judgement

JUNE 19, 2024

The graph below shows the median net retention going back to 2020. To calculate implied ARR I take the subscription revenue in a quarter and multiply it by 4. Not every company reports subscription revenue, so they’ve been left out of the analysis (or I’ve estimated their % subscription revenue).

Cloud 318

Cloud GCP(Google Cloud Platform) Software Azure 318

SaaStr

JUNE 19, 2024

Kelsey joined them as CPO, and they started experimenting with less expensive packages downmarket where customers could go online and set up a subscription. Toby joined Bitly in 2020 as CEO, and they started to lean in and push hard into the PLG motion. They got great early signal, and it was transformative. It wasn’t good.

Scale 300

Scale Scaling Underperforming Technical Team User Experience 300

SaaStr

JULY 12, 2023

The business exploded during lockdown when in-person tours were more difficult, growing 100% YoY from 2020 to 2021, and the business continues to grow today. Subscription revenue is up just 16%, while services revenues are up 119%. Subscriptions are now down to 52% of revenue, from 60% a year ago. #3. Go Global, folks! #4.

Subscription 231

Subscription Payment Features Revenue Software 231