SaaStr

JUNE 5, 2020

I argue that standard saas metrics make it possible for founders to scale using debt capital (production capital thats cheaper) instead of solely relying on venture capital (financial capital thats more expensive). . It’s hard to imagine a world where analysis didn’t understand recurring, subscription based revenue for technology products.

Venture Capital 222

Venture Capital Technical Review SaaS Scale 222

Tom Tunguz

FEBRUARY 20, 2017

The chart above shows the subscription revenue is roughly at $150 million and professional services revenue is about $35 million this year. In 2015, Mulesoft grew 91% and in 2016 the business grew 71%. Second, new customer contract value has more than doubled from $77,000 in 2014 to $169,000 in 2016.

Metrics 100

Metrics Benchmarks Scale Finance 100

SaaStr

SEPTEMBER 22, 2021

IPO behind them, we can take a look behind its metrics. The company exploded from 3,000 restaurant locations in 2016 to 40,000 in 2020. Mediocre margins in payments. Fintech is hot, and adding payments to a SaaS solution has turbocharged Shopify, Bill, Wix … and Toast. Now with a $30B (!) And a few bonus notes: #6.

Payment Methods 273

Payment Methods Payment Solutions Payments Cloud 273

ProfitWell

MARCH 9, 2020

The subscription business model has seen an immense rise in popularity in recent years, and with good reason. The subscription-based economy grew 350% between 2012 and 2019, and subscription businesses grew revenues about five times faster than S&P 500 company revenues during that time. What is subscription marketing?

Subscription 64

Subscription Payment Features Payment Methods Marketing 64

SaaS Metrics

MAY 13, 2022

Peppol e-invoicing framework has been the top solution for many countries in conducting safe transactions. Equipment manufacturers and suppliers must register with PEPPOL (Pan-European Public Procurement On-line) by September 2016 to comply with the Department of Health’s e-procurement strategy. first appeared on SaaS Metrics.

Payment Features 52

Payment Features Metrics Strategy SaaS 52

The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

They expect an end-to-end shopping “experience” and this is where eCommerce subscription has a chance to shine by developing long term relationships with consumers. And subscription eCommerce seems to be the answer. The subscription eCommerce market has grown by a whopping 100% year-over-year for the past five years.

Payment Methods 40

Payment Methods Payments Payment Features Subscription 40

Chart Mogul

MARCH 30, 2020

So you're building an awesome subscription business — great! Billing is the lifeline of your subscription business. Subscription management platform (optional). A subscription management platform can effectively drive a lot of the pricing model of your product – before we even get to the payment transaction.

Payment Solutions 52

Payment Solutions Merchant Services Payment Features SaaS Payments 52

Upscope

JANUARY 10, 2019

SaaS metrics like LTV to CAC ratios are simpler to understand when you see real examples and why they're important. Below we breakdown the metrics of one company and show you metrics for a number of others. Buffer's metrics Captured on 5th April 2016 via former co-founder of Buffer , Leo Widrich. Revenue churn?

Metrics 40

Metrics SaaS Underperforming Technical Team Churn 40

Baremetrics

AUGUST 21, 2021

After that, we’ll explore how Baremetrics ’ business metrics monitoring and analytics solution can help SaaS businesses track their subscription revenue accurately and immediately, allowing for effortless and stress-free cash flow management. Amazon’s Statements of cash flow for 2014–2016. Example active subscriptions dashboard.

Payment Solutions 97

Payment Solutions SaaS Payments Payment Methods Payment Services 97

ChurnZero

SEPTEMBER 8, 2022

There is a 12 percentage point increase in the median YOY product subscription growth rate when training is integrated into the Customer Success plan. There is a 13 percentage point increase in median YoY product subscription growth rate when training is included in a Customer Success package. Increase customer satisfaction .

Education 98

Education Customer Success Underperforming Technical Team Scale 98

OPEXEngine

JANUARY 4, 2022

Subscription-based pricing is dead: Smart SaaS companies are shifting to usage-based models” headlined a recent TechCrunch article. But is aligning price with use a way to “radically transform industry structures and organizations’ go-to-market strategies” as suggested in a 2016 article from Deloitte?

Pricing 52

Pricing New CTO CTO Metrics 52

SaaSOptics

MAY 19, 2022

For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. Metrics: What’s your target win rate for sales opportunities? . Use SaaS metrics to reiterate, test, and improve.

Acquisition 59

Acquisition Scale Strategy Software Review 59

OpenView Labs

JULY 29, 2019

Today, good pricing comes down to finding the right value metric and using that as the basis for your billing structure. That’s why they use the list size as a value metric to adjust the price for larger customers. 3 steps to build your pricing around a value metric. Lincoln Murphy (@lincolnmurphy) May 4, 2016.

Pricing 40

Pricing Churn Metrics Sales Hiring 40

Chart Mogul

OCTOBER 1, 2019

Our founder Nick shares his reflections (and a few vanity metrics) on the last 5 years. Also rewarding, because we get to serve thousands of the best subscription businesses from all over the world who are all doing incredible things, and hopefully make a positive difference to their daily lives and their success! The future.

Travel 52

Travel Software Review Subscription Payment Features 52

Totango

JANUARY 10, 2019

You’re an expert at providing the quality SaaS and subscription products your customers love. Feature #3: Metrics that Bring Customers’ Revenue Value Into Focus. It should let you identify customer portfolios and segments and compare revenue values with churn, renewal, upsell and other metrics.

Engagement 63

Engagement Growth Hacking Enterprise Forecasting 63

ChurnZero

FEBRUARY 7, 2020

The subscription shift is in full swing. SaaS is growing more than 200% faster than traditional perpetual license software – Zuora, Subscription Economy Index. To capitalize on this monumental growth, perhaps B2B SaaS should take a page from B2C subscription startups like HelloFresh, Birchbox, and Dollar Shave Club.

Customer Success 64

Customer Success Sales Hiring Artificial Intelligence Transportation 64

FastSpring

AUGUST 11, 2020

When it comes to software and online purchases, those transactions are increasingly moving to a subscription-based model, where customers put their purchases on autopilot so they can have continuous access to SaaS products. Subscription services are what customers want. What are the advantages of using subscriptions as a revenue model?

Payment Features 85

Payment Features Payments Payment Methods Subscription 85

Baremetrics

SEPTEMBER 15, 2021

We are going to walk you through a couple of the most popular pricing models—perpetual license and annual license, along with its variant subscription model —as well as mention a couple of the other popular ways to monetize software. Payment ii. Using Baremetrics to monitor subscription revenue. Table of Contents.

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

Chart Mogul

APRIL 29, 2021

We spend most of our waking hours thinking about how to build a reliable, beautiful product that helps subscription businesses grow faster using their customer and billing data. ChartMogul is a product-led business. Then, it’s our job to help those businesses get set up, evaluate our product, and ultimately, make a purchase decision.

Scale 59

Scale Sales Hiring Strategy Underperforming Technical Team 59

Chart Mogul

APRIL 29, 2021

We spend most of our waking hours thinking about how to build a reliable, beautiful product that helps subscription businesses grow faster using their customer and billing data. ChartMogul is a product-led business. Then, it’s our job to help those businesses get set up, evaluate our product, and ultimately, make a purchase decision.

Scale 52

Scale Sales Hiring Strategy Underperforming Technical Team 52

Chart Mogul

DECEMBER 19, 2017

In March we were proud to share the story of ghost — specifically how the non-profit publishing platform is using ChartMogul to publicly share its metrics and growth: “When just getting started, with limited money in the bank and not yet profitable, metrics were everything. ChartMogul 2016 year in review. Life or death.”.

Payments 58

Payments SaaS Payments Payment Solutions Scale 58

ProfitWell

OCTOBER 16, 2019

Why is it so hard to define an average churn rate—and what does that mean for your subscription business? Zuora’s 2019 Subscription Economy Index reports average customer churn rates across a number of different industries, ranging from Business Services on the low end (16.2% Let’s find out. What is the average churn rate?

Churn 55

Churn SaaS Payments Payments Payment Methods 55

Kellblog

MAY 21, 2019

In 2012, the explanatory power of both metrics doubled. In 2015 and 2016 the Rule of 40 explained nearly 20% more than revenue growth alone. 2] If calculated using subscription revenue growth, it’s 137% + -26% = 111%, even more amazing. In 2017 and 2018, however, that’s dropped to 7 to 8%.

compliance 75

compliance Startup Software Trends 75

Chart Mogul

JANUARY 14, 2018

The product was launched at the end of 2016 with a few customers and quickly grew. When growing a SaaS business, you have a handful of key metrics to track. But if you’re not careful, summing up your growth and the state of your business into a few high-level metrics can hide important insights.

Churn 40

Churn Subscription Payment Features Metrics 40

Valuize Consulting

SEPTEMBER 7, 2021

more likely to have and document personas and segments than companies that miss these targets ( Cintell , 2016). Acknowledging this, many board rooms (and virtual town halls) have been buzzing around the recurring conversation of customer segmentation for years. Not All Customers Are Created Equal. ARR = ARR + AURP. Defining Tier 0.

Scale 52

Scale Scaling Outsourced Development Investment 52

Valuize Consulting

SEPTEMBER 7, 2021

more likely to have and document personas and segments than companies that miss these targets ( Cintell , 2016). Acknowledging this, many board rooms (and virtual town halls) have been buzzing around the recurring conversation of customer segmentation for years. Not All Customers Are Created Equal. ARR = ARR + AURP. Defining Tier 0.

Scale 52

Scale Scaling Outsourced Development Investment 52

Chart Mogul

DECEMBER 21, 2018

Apple’s big push to encourage iOS app developers to embrace the subscription business model saw momentum in 2018 , with app categories such as e-learning, media streaming, and fitness and lifestyle leading the way. ChartMogul 2016 year in review. Ed wrote an excellent article on how B2B companies are now really embracing brand.

Subscription 40

Subscription Payment Features Business Model Branding 40

Intercom, Inc.

NOVEMBER 11, 2021

We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding. And so, you extend that to having your net 30 invoicing customers pay on time more frequently. But despite how relevant the topic still is, we’re not just here to talk about the ideal onboarding experience.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Valuize Consulting

MARCH 23, 2020

SaaS expansion revenue is the economic lifeblood of recurring revenue for companies that wish to grow. As customer success experts, we at Valuize take pride in studying the critical role that recurring revenue economics plays in the sustainable growth of companies in the subscription/consumption economy. Below the 40% threshold.

Revenue 40

Revenue Scale SaaS Benchmarks 40

Intercom, Inc.

APRIL 22, 2019

With the advent of the subscription economy, support is increasingly responsible for fostering that relationship over time (which can lead to more long-term revenue). The first steps to transforming your support team into a revenue team are to rethink your metrics and incentivize teams to ask “Why?” It has to be CEO-down.

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

User Pilot

JANUARY 29, 2021

However, one of Product Marketing Managers’ main complaints is that they spend months trying to influence these metrics with minimal results. We are here to tell you that not only is it possible, but you can also start influencing the metrics you care about the most today. billion when Microsoft bought them in 2016.

Engagement 98

Engagement Strategy Onboarding Sales Hiring 98

FastSpring

OCTOBER 12, 2023

Dave has gleaned some valuable CRO insights since he founded Browser to Buyer in 2016, which he shared with FastSpring CMO and Growth Stage podcast host Dave Vogelpohl in our latest episode. That’s why Dave recommends testing all the way through to the client or customer taking a subscription. Jump to highlights.

Payment Methods 169

Payment Methods SaaS Payments Payment Solutions Payments 169

SaaStr

JANUARY 12, 2023

Chargebee is a recurring billing and subscription management tool that helps SaaS and SaaS-like businesses streamline Revenue Operations. Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. Today, Deel serves over 8,000 customers from SMBs to publicly traded companies.

Payment Features 46

Payment Features Payment Services SaaS Payments Payments 46

Chart Mogul

OCTOBER 1, 2019

Our founder Nick shares his reflections (and a few vanity metrics) on the last 5 years. Also rewarding, because we get to serve thousands of the best subscription businesses from all over the world who are all doing incredible things, and hopefully make a positive difference to their daily lives and their success! The future.

Travel 15

Travel Software Review Subscription Payment Features 15

OpenView Labs

JANUARY 29, 2020

I actually wrote about the phenomenon , which I called ‘The Slow Death of Freemium’, back in 2016. This guide, by LinkedIn’s Head of Global Monetization Strategy Josh Gold, is intended to teach subscription-based businesses how to evaluate whether the freemium model will drive revenue and lead gen for their business or result in failure.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Sales Hacker

SEPTEMBER 11, 2020

While there are various metrics and KPIs they will be tracking, there’s one underlying theme — growth. “ If you sell an HR platform with a subscription that starts at 50 seats, you should scratch any seed-stage startups off your list. Raised Series D in 2016. A startup is a company designed to grow fast. Founded in 2010.

Outsourcing Services 77

Outsourcing Services Scale Startup Outsourced Development 77

Outseta

JANUARY 9, 2019

Dave and Dimitris spent some time setting up our development infrastructure at the end of 2016 and invested more time in the business throughout 2017 as they worked to deliver our minimum viable product. We’ve been paying him for 8 hours of his time each month and he’s been earning 12 hours worth of sweat equity in the business each month.

Content Marketing 40

Content Marketing SaaS Payments Payment Methods Payment Services 40