Neil Patel

APRIL 12, 2021

This isn’t a difficult component of your marketing mix to develop. This might sound like a great idea, but it’s really short-sighted when developing market share. Apple knows its customers very well and has developed loyalty in their market share. Publish those testimonials on your site.

Strategy 143

Strategy Marketing Technical Review Social Media 143

Sales Hacker

FEBRUARY 3, 2020

If you missed episode 94, check it out here: PODCAST 94: Expert Management of a Remote Sales Team w/ Ellie Tamari. Sam Jacobs: I know you put so much work into developing these courses. Sam Jacobs: It’s my hypothesis that almost all sales failures or lost deals aren’t due to poor discovery. What You’ll Learn.

Underperforming Technical Team 88

Underperforming Technical Team Scale Sales Hiring Technical Review 88

FastSpring

JANUARY 26, 2024

But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.” Product teams can better improve and develop products when customer success has helped identify what customers need. I had poison ivy really bad.

Customer Success 159

Customer Success VP of Engineering Payments Payment Methods 159

Sales Hacker

APRIL 22, 2019

Showpad’s all-in-one platform empowers sales and marketing teams to engage buyers through industry leading training and coaching software and innovative content and engagement solutions. Outreach supports sales reps by enabling them to humanize communication at scale and by automating the manual work. We had an IPO in 2010.

Development Team Review 64

Development Team Review Scale Software Review Sales Hiring 64

Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Outseta

OCTOBER 15, 2018

Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. Wistia Funding History $650,000 from angel investors in 2008 $775,000 from angel investors in 2010 $17.3M and paid it out to the Founders and early team members. TWO ESTABLISHED COMPANIES CHANGE COURSE.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SaaStr

JUNE 15, 2021

Twilio is a cloud communications platform that allows software developers to embed communications into the apps that they’re building. He said, “I feel so bad. Jeff : I felt really bad, because you plan way ahead. For real, why is the developer market bigger today? It’s pretty cool.

Scale 294

Scale Underperforming Technical Team Engineering Wireless 294

SaaStr

MARCH 20, 2019

Jeff Lawson is the Founder & CEO @ Twilio, the company building the future of communications allowing you to engage customers like never before on voice, SMS, WhatsApp or Video. Sameer joined the company in 2010, when Citrix acquired VMLogix, where he served as CEO and doubled revenues during each year of his tenure.

Underperforming Technical Team 177

Underperforming Technical Team Development Software New CTO 177

SaaStr

JUNE 4, 2019

You have to be listening to customer feedback and incorporating that as you’re developing your messaging, your positioning, your product names. So, one of my personal hero stories in this is the team at Box who and answered to the question, what if you could actually know what your customer’s thinking?

Sales Recruiting 227

Sales Recruiting Scale Underperforming Technical Team Pricing 227

Intercom, Inc.

JANUARY 12, 2022

My job was to look at what was happening in the world economy – it was like 2010 at the time, and so everything was kind of falling apart – and then look at data about it and try to come up with recommendations about what policymakers should do. However, we’ve had a great team. In that sense, it’s been very challenging.

Data 151

Data Airlines AWS Underperforming Technical Team 151

SaaStr

JULY 30, 2020

What are the core metrics founders should measure to determine the effectiveness of their reps and sales teams? My previous software company was a company called TalentBin, which was a recruiting software company that started in 2010, and was acquired by Monster Worldwide in 2014. We only have an engineering team.”

Part-Time VPE 276

Part-Time VPE Sales Recruiting Scale Sales Hiring 276

SaaStr

DECEMBER 3, 2020

In Today’s Episode We Discuss: * How Sam made his way into the world of SaaS with Dropbox and how that led to his leading the sales and success team today @ Loom. What was Sam’s biggest lesson from scaling the sales team at Dropbox? Sam Taylor: And so, I joined as a sales development rep at Salesforce, best move I ever made.

Scale 240

Scale Sales Hiring Sales Recruiting Sales 240

SaaStr

MAY 15, 2020

Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? Harry Stebbings: Can I ask, if we take that to a practical level, because I totally agree in terms of that career development, and the thriving. What works? What does not work?

Sales Hiring 254

Sales Hiring Scale Technical Review Outsourcing Services 254

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. Jos White : We were fortunate enough to lead a Series A investment into Tradeshift back in 2010, I think. Look, Uber was the bad boy brand of tech. Work smarter, not harder.

Payments 133

Payments Payment Features SaaS Payments Underperforming Technical Team 133

Teamgate

JANUARY 14, 2019

I was planning to become a war correspondent, as was my role model and inspiration Anna Politkovskaya , but when the time came and I was invited to join a group of journalists from a very reputable broadcasting team to go to Palestine in 2010, when I was still at university, unfortunately, I had to reconsider my life choices.

Interviewing 81

Interviewing Startup Technical Review Technical Advisors 81

Teamgate

JANUARY 7, 2019

In addition to writing daily at The Sales Blog since 2010 and posting a daily vlog on YouTube , Anthony is also a contributing editor at SUCCESS Magazine and he also writes an occasional column for Selling Power Magazine and Forbes Magazine. It’s a bad idea. What is your favourite method of team-building?

Interviewing 63

Interviewing B2B Sales Underperforming Technical Team 63

FastSpring

MARCH 10, 2023

Our former Director of Content and Community spoke to Alf about managing a happy team, how he’s grown his company without external funding, the history of developing in the Mac ecosystem, and running a consulting and software business. And the problem was, I have no clue in software development. So I just had this idea.

Consulting 78

Consulting Underperforming Technical Team Interviewing Software 78

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded. If not now, then when?”

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

SaaStr

JULY 29, 2020

In this talk, Michelle will share how she made her business idea come to life and some lessons learned that can help other entrepreneurs—from solving a real, meaningful problem, to communicating in a crisis, prioritizing when there’s a true lack of resources and more. Michelle Zatelyn | COO + Co-Founder @ Cloudflare.

Sales Hiring 246

Sales Hiring Outsourcing Services Scale Sales Recruiting 246

Audacix

MARCH 20, 2020

When we're busy helping our teams, our customers, our neighbours, our families, it's easy to lose sight of the fact we also need to position our SaaS businesses to come out of this period stronger and ready to pounce on the opportunities that will present themselves. If you chose number 2, welcome to the club.

Underperforming Technical Team 52

Underperforming Technical Team SaaS Systems Review Software Review 52