Intercom, Inc.
MAY 5, 2020
Below, you’ll find a collection of articles and interviews that tease out the dynamics of ecosystems, platforms and partnerships. In this fascinating interview with our Director of Content John Collins, the head of Salesforce Incubator Mike Kreaden gives a deep dive on the evolution of one of the most successful platforms in SaaS. ?
SaaStr
JUNE 11, 2019
You don’t know how to interview them. Why don’t you interview this person?” Keith : So from 2003 to 2013 before I joined Khosla Ventures, I was a pretty active angel investor in Silicon Valley. You don’t know where to find them. You don’t know how to assess them. Lloyed : Awesome.
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User Pilot
MAY 17, 2022
How to collect customer feedback: use interviews, NPS, customer satisfaction surveys, feature surveys, feedback widgets, and product betas. Use customer interviews to learn about user needs. Customer interviews provide a level of information that other feedback methods do not. There are different types of customer interviews.
SaaStr
JUNE 23, 2019
You don’t know how to interview them. Why don’t you interview this person?” Keith : So from 2003 to 2013 before I joined Khosla Ventures, I was a pretty active angel investor in Silicon Valley. You don’t know where to find them. You don’t know how to assess them. Lloyed : Awesome.
User Pilot
SEPTEMBER 24, 2020
So since Reicheld published his seminal Harvard Business Review article “ The One Number You Need to Grow ” in 2003 – NPS rapidly grew to prominence. You can also automatically invite certain segments of users to interviews with it. Today, 55% of businesses say that they depend on it.
Intercom, Inc.
JANUARY 24, 2019
And I remember Marc [Benioff] interviewing me, like he did every employee, and painting the vision for what the platform would be. It’s actually been quite a wild ride with Salesforce from the early days. When I started in 2002, I was the first product manager for the API.
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