Intercom, Inc.
NOVEMBER 3, 2022
Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.
The SaaS Garage
MARCH 12, 2020
A few days ago I had lunch with some friends, all of them softare and Venture Capital veterans, who I all know from the early days of the 21st century. And no, this gatherng was not triggered by the current crisis but, needless to mention, we did spend some time mingling about the “bad old tmes” of the post Sept.
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Trint
NOVEMBER 23, 2020
I’d never been exposed to software developers and the mysterious world of coding. I was introduced to a team of software engineers who’d been working on tech that aligned audio and text so that you could follow it like karaoke. I remember saying to the team, “We just invented the future.” That gives me credibility.
The SaaS Garage
MARCH 12, 2020
A few days ago I had lunch with some friends, all of them softare and Venture Capital veterans, who I all know from the early days of the 21st century. And no, this gatherng was not triggered by the current crisis but, needless to mention, we did spend some time mingling about the “bad old tmes” of the post Sept.
The Angel VC
MAY 17, 2017
In our weekly investment team call earlier this week we decided to pass on two early-stage SaaS startups that were both on track to grow from zero to $100k in MRR in their first 12 months of going live. As Clément said, this is not about good or bad. Not yet convinced that you shouldn’t raise venture capital? :) Let us know !
Kellblog
JULY 18, 2019
Great core/founding team. Thus, there is a good chance one or all of the founding team will be around, and in influential positions, for a long time. In venture capital (VC) land, you should view investors as long-term partners in value creation. So, strictly speaking, how could this table be inherently good or bad?
Kellblog
JULY 8, 2020
Mark’s a seasoned startup executive, he’s go-to-market oriented, and he has some large-company chops that he developed earlier in his career. Here’s an edited version of Mark’s top ten enterprise software startup mistakes list, along with a few comments prefaced by DK. You should leverage backdoor references.
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