How To Buy Saas

FEBRUARY 25, 2025

Rapid SMB adoption with 200K+ customers. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales. Designed for non-technical users. HubSpots automation is often praised for allowing non-technical users to set up triggers and actions in minutes. Market share leader (21.7%

Scale 52

Scale Underperforming Technical Team Technical Review Marketplace as a Service 52

How To Buy Saas

MAY 26, 2025

In this comprehensive Skynova review , we break down its features, pricing, pros, cons, and how it stacks up against popular Skynova alternatives like QuickBooks, FreshBooks, and Wave. Skynova allows integration with PayPal for payments, so an international client could technically pay an invoice and let PayPal handle the conversion.

Software Review 40

Software Review Systems Review Technical Review Payment Solutions 40

Stax

APRIL 3, 2025

Payment processor – Handles the technical aspects of the payment. Integration capabilities Since you probably have other tools in your tech stack, you dont want to keep switching tabs or windows to reconcile invoices or transfer data. On top of that, regularly review your systems transaction logs and reconcile transactions.

Payment Methods 88

Payment Methods Merchant Services Payment Solutions Payment Services 88

SaaStr

FEBRUARY 8, 2025

The New Era of Customer Success: Deep Insights from Slack, Mulesoft and OpenAI Leaders What happens when you get customer success leaders from three of tech’s most iconic companies in one room? Forget everything you know about SMB customer success.

Customer Success 269

Customer Success Scale Government Systems Review 269

User Pilot

JULY 17, 2025

Industry benchmarks show: SMB SaaS: 5-7% monthly churn. Enterprise clients stick around longer due to higher switching costs and longer contracts. In fact, 83% of satisfied customers are willing to refer others, according to Texas Tech research. Use these touchpoints to: Review progress against success plans.

Churn 85

Churn Payment Solutions SaaS Payments Underperforming Technical Team 85

SaaStr

FEBRUARY 5, 2025

Prompt Engineers Don’t Need to Be Technica l Some of Gorgias’ most effective prompt engineers came from customer service backgrounds rather than technical roles. Their deep understanding of customer interactions and support scenarios proved more valuable than technical expertise when it comes to crafting effective AI responses.

New CTO 167

New CTO CTO Artificial Intelligence SMB 167

Chart Mogul

DECEMBER 12, 2024

Jared Kleinert , Founder and CEO of Offsite.com 2025 will be the best year for SaaS companies (and tech in general) since 2021, but it wont always feel like it. Many will adopt this model, but long-term success will be tough due to predictability, attribution, and retention issues.

Fractional VPE 40

Fractional VPE Software Review SaaS Part-Time VPE 40

User Pilot

FEBRUARY 12, 2025

Reviewing customer support activity. Just remember to schedule regular reviews (quarterly or annually) to revisit past analyses and ensure that problems stay solved (without ever arising again). It could also be due to a price increase that was announced three months ago. Conducting funnel analysis with Userpilot.

Technical Review 59

Technical Review Software Review Churn SaaS 59

Sales Hacker

APRIL 1, 2025

The exact playbook to move from SMB to enterpriseincluding partner enablement, segmentation, and incentive design. And, you know, you’ve had a hell of a career, you know, over the last 20 plus years, worked at the helm of really what I would consider the world’s leading technology brands. The stock hadn’t moved much.

Scale 63

Scale VP of Engineering Outsourcing Services Enterprise 63

SaaStr

JULY 15, 2025

The technology is there, the results are proven, and the ROI is undeniable. Their AI has also handled over 139,000 conversations in its first few months, doing everything from reviewing VC pitch decks to managing speaker submissions to advising on hiring decisions.

AI 238

AI Sales Hiring Scale B2B 238

Sales Hacker

MARCH 4, 2025

Prior to you getting into tech, you co founded a yogurt franchise. Uh, and then ended up kind of finding my way and some of my way into technology. Is there any, I’m sure there’s many, but what are some of the standout lessons that you took from the yogurt business into your career in technology? Super cool.

Scale 77

Scale Scaling Sales Hiring Technical Review 77

Sales Hacker

FEBRUARY 25, 2025

And we both challenged the old fire fast mentality that a lot of tech companies hold onto. Obviously, SMB, smaller companies, there’s risk when the market’s the way it is. So I’ve always liked the variety of work that’s possible when you choose technology as a career. It’s one of my faves.

Sales Hiring 84

Sales Hiring Marketing Technical Review Sales Recruiting 84

Sales Hacker

JULY 8, 2025

He has previously held leadership positions at major tech companies including LinkedIn, Salesforce, and Apple before founding Coffee, an AI-first CRM platform. 24:37 Why sales tech stacks are bloated — and how AI-native CRMs solve it. 24:37 Why sales tech stacks are bloated — and how AI-native CRMs solve it. I love this part.

Sales Recruiting 82

Sales Recruiting Sales Hiring AI Search Scale 82

SaaStr

JULY 10, 2025

But Toast went a more “SMB” route focusing on smaller restaurants and chains. The Core Strategic Divergence The fundamental difference between Olo and Toast isn’t just about technology – it’s about market segmentation philosophy that has created two entirely different business models with dramatically different outcomes.

Technical Review 175

Technical Review Payments Scale Payment Solutions 175

Sales Hacker

APRIL 18, 2025

If you serve a technical audience, its a no-brainer. Clicks are down 25%+ due to LLMs. He also explores trends in sales and marketing metrics, the evolution of AI tools, and the future of automation in B2B tech stacks. Customer Marketing Technology Landscape Report. Reddit: Highly relevant, cost-effective retargeting.

AI Search 96

AI Search Branding AI Technical Review 96

SaaStr

NOVEMBER 27, 2023

Having a predictable pipeline enables more effective decision-making, from headcount planning to strategic investments in technology and beyond. While Customer Success supports the post-sales handoff to ensure smooth implementation and ongoing adoption of the tech they’ve purchased. This team has to follow the golden rule.

Forecasting 284

Forecasting SMB Sales Technical Review 284

SaaStr

DECEMBER 1, 2021

Well, it’s partially due to new ways of buying. In fact, 86% of buyers use peer review sites when buying software. Malko explains, “86% of the people we surveyed look to peers and peer reviews to inform their decisions…they say it makes them more confident in their buying process. Not enough reviews on review websites. .

Software Review 284

Software Review SMB Enterprise Software 284

OPEXEngine

FEBRUARY 27, 2020

Now comes the final due diligence, including a cybersecurity review. Cybersecurity Due Diligence. Cybersecurity due diligence has been a “good” idea for ten years. Over the past 24 months, due to some high-profile acquisition disasters, it has become critical — and standard.

Systems Review 69

Systems Review Technical Review Cybersecurity SaaS 69

SaaStr

JULY 11, 2023

Skills: Self-starter, data-driven, tech-savvy, strong sales skills, critical thinker, problem-solver, fast learner. Using Your Tech Stack to Make AEs Superheroes Automating as much of the sales process as possible, as early as possible, will give you a major leg up. The “Internal Review” stage means that a meeting has occurred.

Sales Hiring 200

Sales Hiring SMB Sales Recruiting Payment Methods 200

SaaStr

NOVEMBER 1, 2019

David’s successful exits as an investor at Matrix include HubSpot, JBoss, AppIQ, Tabblo, Netezza, Diligent Technologies, CloudSwitch, TribeHR, GrabCAD, OpenSpan, and Enservio. We often have VPs of Sales from tech titans on the show but who trains those VPs and sales reps to be the best in the world at sales? Episode No.

Technical Review 205

Technical Review Development Team Review Software Review Scale 205

SaaStr

NOVEMBER 22, 2020

Review your customer’s problem journey at pre and post current stages. Determine if your company is direct vs. indirect sales-led for tech alliances, channels, and Student Information Systems. SMB to Enterprise, decide which you want to start with and toward which you want to move. Market Fit. Geographic regions.

Scale 322

Scale Scaling Technical Review Systems Review 322

Sales Hacker

NOVEMBER 9, 2020

Having the right technology in place is often the difference between success and failure, and this is even more true for startups and SMB, where you have a small team and limited resources. This isn’t the only effect WFH has had on the sales tech market, though. Get started on equipping your sales team for success today.

Technical Review 131

Technical Review Scale Trends Startup 131

SaaStr

JULY 22, 2022

When asked about the current market pulse, Franklin said that customers have been exhibiting higher signs of anxiety due to inflation, supply chain disruptions, and labor shortages. Decision-makers are looking to technology to help curb any future headwinds by automating more processes, driving growth, and boosting overall efficiency. .

B2C 283

B2C Scale Marketing Sales Hiring 283

SaaStr

MAY 25, 2020

In my experience prospects will pay a higher price upfront if all is included – save upsells for unreleased product” — Michael Menke, Built Technology. “Enterprise: build an agreed upon project plan with your buyer and review it together every week until signature. . And take credit cards.

Sales Hiring 343

Sales Hiring Sales Outsourced Development Technical Review 343

SaaStr

NOVEMBER 28, 2022

Before we get into the dynamics of alignment, let’s briefly review the evolution of SaaS. This may look like moving from a mid-market business to an SMB, and eventually to an enterprise. As SaaS businesses expand, we are seeing more technology, business acquisitions, and inorganic growth. The evolution of SaaS business.

Scale 246

Scale Finance Sales Hiring Scaling 246

Sales Hacker

FEBRUARY 14, 2022

They sit around a table and share actionable insights about their company’s transition from SMB to enterprise sales. . There’s one nightmare scenario every company wants to avoid when they make the transition from SMB to Enterprise. Pivoted away from having CSMs for SMB, replacing it with a support team to close tickets faster.

SMB 107

SMB Enterprise Scale Outbound Sales Team 107

SaaStr

JUNE 3, 2020

Just last month, we had over five million SaaS and software buyers, coming to G2, to find trusted SaaS solutions, and what those software buyers are looking at on G2, are trusted peer reviews. And what we’re seeing is that businesses are really scrutinizing their existing technology stack.

Software Review 254

Software Review Scale Technical Review SaaS 254

FastSpring

DECEMBER 7, 2023

Each company brings different combinations of technology, teams, customer bases, and more to the negotiating table — any one of which could be a huge motivator for WP Engine to want to partner with them. So what this means is I touch both mergers and acquisitions, and integrated technology partners.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

SaaStr

MARCH 7, 2021

This is also one of the least expensive (in terms of hard costs) things you can due to help the company scale in this phase, and beyond. That has done it before, and truly understands how enterprises think about security, data, protection, code reviews, encryption, key stores, release management, etc. Field vs. mid-market vs SMB early.

Part-Time VPE 293

Part-Time VPE Sales Recruiting Sales Hiring Scale 293

SaaStr

DECEMBER 12, 2023

If you’re an SMB, sometimes you only have one person to talk to, maybe the Founder and/ or CEO. If it’s mid-market or Enterprise, sometimes there’s a champion, technical buyer, and decision-maker. Run film reviews to continue to optimize your playbooks and incorporate best practices.

Forecasting 293

Forecasting Point of Sale Technical Review SMB 293

SaaStr

JANUARY 3, 2024

Shrav added that if you want to close bigger deals, not just Enterprise, but mid-market and SMB as well, that the moment you’re ready to Go-To-Market, you need to become compliant. ” The bar is only going to get higher as buyers increase scrutiny and AI becomes more integrated in SaaS and technology.

AI 157

AI SMB Sales Hiring compliance 157

SaaStr

OCTOBER 4, 2024

Finding Superfans Early On Jason starts by asking the meta-question: “You’re at $900M of ARR, growing 35%, 112% NRR from SMBs, and 14% free cash flow. They supply their customers with a full marketing suite and customer data software for thousands of SMB, e-commerce businesses. Is there a downturn?” For Klaviyo, the answer is no.

Revenue 307

Revenue Scale Underperforming Technical Team Sales Hiring 307

Neil Patel

DECEMBER 14, 2021

This announcement is a testament to the hard work of our growing pool of talented employees as well as our major enterprise and SMB clients. As a previous finalist in 2021, winning this year’s award is especially meaningful due to all of the extra hard work and dedication our team put in. Our SMB Clients.

Technical Review 126

Technical Review SMB Sales Hiring Finance 126

Sales Hacker

MARCH 18, 2019

That’s something I overheard as I walked around the expo hall packed with over 30 of the fastest growing technology companies in the world (ie. But how could I choose between an opening keynote announcing some extremely exciting news for the world of sales tech (can you say Outreach Galaxy?) Here’s what I learned. But that’s changing.

Technical Review 80

Technical Review Scale Sales Underperforming Technical Team 80

SaaStr

AUGUST 12, 2020

Then, the final thing I like to do as part of the finance calendar is make snap board meetings, because you want the board to review the information while it’s still fresh. Mark Benioff of Dreamforce, now the largest tech conference, and obviously Elon, whenever he puts out a new product, it’s based on a live product demo.

Startup 293

Startup Software Review Scale Systems Review 293

Sales Hacker

AUGUST 7, 2020

The plus side of this is that it leads to a comradery at start-ups and SMB organizations that is often hard to replicate at the enterprise level. Salespeople are not as tightly managed in start-ups or SMBs, and most of us like that. Pipeline reviews often occur via telephone or Skype, sometimes at odd hours. Sales Support.

Scale 108

Scale Enterprise Sales Hiring Technical Review 108

Baremetrics

NOVEMBER 9, 2021

SMB SaaS companies tend to have higher churn rates due to their lower demand and less sophisticated needs. While buyers are doing their due diligence, they’ll need to see clean financials. Facebook can be more effective due to its ability to target specific audiences if you decide to go this route.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105