Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Point Nine Land

JANUARY 17, 2019

Hi there, we’re Point Nine Capital a VC firm focused on SaaS and marketplaces. At the same time, many of the most important web and mobile technologies have reached maturity. In parallel, several of more recent technologies?—?machine Almost every step requires paperwork and postal service, many entail physical presence.

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

Sales Hacker

MARCH 18, 2019

Roger is a world class technology executive who has spent the last 25 years in customer facing roles, first at Oracle and now at New Relic. How to build both SMB and Enterprise-grade CS teams and what tools to use to empower them. This week on the Sales Hacker podcast, we interview Roger Scott , Chief Customer Officer at New Relic.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

Intercom, Inc.

DECEMBER 13, 2018

Whereas Facebook’s overall vision relies heavily on third-party developers having access to user data, Workplace wants to be the app that’s connected to all your other apps and a highly curated marketplace that has the best SaaS applications in the world. We launched at Cirque du Soleil which is an amazing example.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

BetterCloud

MARCH 15, 2022

To get started, let’s quickly review the Gartner definition of a SaaS management platform, and its core capabilities. The graphic below shows where the functions of a SaaS management platform sit in relation to other platforms and the services they provide. Why does your IT team need an all-in-one SaaS management platform?

Management 52

Management SaaS compliance Marketplace as a Service 52

SaaStr

JUNE 10, 2020

And one thing I’ll say about tech companies is that in a time like this what is going to get us out of this is technology. Product market fit matters more than ever and technology is what’s going to get us out of this, the understanding of data and getting the insights and how fast we move in tech.

Travel 169

Travel Marketing Scale Outsourcing Services 169

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. I had never quit a job before unless it was due to a promotion or a better opportunity. Prior to joining Primary in early 2020, Cassie spent 15 years as a tech operator. Hang Black.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Chart Mogul

SEPTEMBER 15, 2023

You can think of Horizontal SaaS as broad-based tech that is industry agnostic; a sales person at a Cybersecurity company can use HubSpot the same way a sales person at a Health Supplements company might use it. You might want to review the 101 section above before diving in. I’ve tried – just ask my in laws.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Due to his success, Ryan has been named to Forbes’ List of World’s Most Influential CMOs. Pssst Loving our podcast content? I love it.

Sales Hiring 127

Sales Hiring Sales Recruiting Scale Software Review 127

SaaStr

APRIL 3, 2019

Ben Braverman is the CRO @ Flexport, one of the world’s fastest growing startups combining technology, infrastructure and expertise, to build the operating system for global trade. The biggest companies on earth spend billions of dollars on this service no one’s ever heard of called freight forwarding and they all hate their vendors.

Scale 100

Scale Sales Hiring Systems Review Marketplace as a Service 100

SaaStr

FEBRUARY 7, 2020

Or how the customer service team is going to deal with companies that aren’t renewing as planned? Where sales rep productivity’s maybe slightly more challenging to predict in the early days, or in marketplaces where actually you have to project your mindset out many years, three to five years to really see those unit economics.

Scale 167

Scale Underperforming Technical Team Investment Sales Hiring 167

Point Nine Land

APRIL 21, 2021

In SaaS vs. marketplaces? There are a bunch of generic management tools to help you achieve that such as seniority matrix , regular 1o1s, performance reviews, regular update meetings and/or offsites. Reviewing customer facing content. How are you coming up with the best solutions? How do you organize your work?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52